Course Introduction
Business Administration
Final Test Solutions
Business Administration is a multidisciplinary course that equips students with foundational knowledge and practical skills in managing organizations effectively. Covering key areas such as accounting, finance, marketing, human resources, operations, and strategic management, the course emphasizes critical thinking, problem-solving, and leadership abilities essential for success in the business world. Students will explore theories and practices through case studies, group projects, and real-world scenarios, preparing them to adapt to the dynamic global marketplace and pursue careers in diverse business sectors or entrepreneurship.
Recommended Textbook
Effective Leadership International 5th Edition by Christopher F. Achua
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13 Chapters
2079 Verified Questions
2079 Flashcards
Source URL: https://quizplus.com/study-set/270
Page 2
Chapter 1: Who Is a Leader?
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/131722
Sample Questions
Q1) Which of the following statements regarding leaders and managers is NOT true?
A) A manager always has the ability to influence others; a leader may not.
B) A manager has a formal title and authority.
C) A leader may either be a manager or a nonmanager.
D) All managers perform four major functions: planning, organizing, leading, and controlling.
Answer: A
Q2) The three levels of analysis of leadership theory are:
A) individual, group, and organizational.
B) team, group, and organizational.
C) leader, group, and organizational.
D) interpersonal, leader, and group.
Answer: A
Q3) Early leadership studies were based on the assumption that leaders are:
A) autocratic.
B) primarily male.
C) born, not made.
D) also managers.
Answer: C
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Page 3
Chapter 2: Leadership Ethics and Traits
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185 Verified Questions
185 Flashcards
Source URL: https://quizplus.com/quiz/131723
Sample Questions
Q1) Research has confirmed that there is a limited number of confirmed and agreed up on traits this leaders have.
A)True
B)False
Answer: False
Q2) Dominance is so important for managers to have because:
A) you've got to want to be a leader.
B) the dominance traits affects all the other traits related to effective leaders.
C) successful leaders want to take charge.
D) all of the answers are correct
Answer: D
Q3) Effective leaders use personalized power.
A)True
B)False
Answer: False
Q4) What is the primary use of personality profiles?
Answer: Personality profiles are used to identify stronger and weaker traits to aid in matching people to the jobs that best fit their personality strengths.
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Chapter 3: Leadership Motivation and Behavior
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/131724
Sample Questions
Q1) Reinforcement theory proposes that through the consequences for behavior, people will be motivated to behave in predetermined ways.
A)True
B)False
Answer: True
Q2) According to the University of Iowa studies on leadership styles, a democratic leader:
A) closely supervises workers.
B) makes the decisions.
C) tells employees what to do.
D) none of the answers are correct
Answer: D
Q3) List the four steps of the giving praise model.
Answer: Step 1. Tell the employee exactly what was done correctly.
Step 2. Tell the employee why the behavior is important.
Step 3. Stop for a moment of silence.
Step 4. Encourage repeat performance.
Q4) List the University of Iowa leadership styles.
Answer: The University of Iowa leadership styles are autocratic and democratic.
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Page 5
Chapter 4: Contingency Theories in Leadership
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/4437
Sample Questions
Q1) Achievement-oriented leadership is appropriate when followers are open to autocratic leadership, have external locus of control, and follower ability is high.
A)True
B)False
Q2) The contingency leadership model leadership variables include:
A) the leader.
B) the followers.
C) the situation.
D) all of the answers are correct
Q3) ____ means that the leader works with followers to help them identify and learn the behaviors that will lead to successful task accomplishment and organizational rewards.
A) Path clarification
B) Directive leadership
C) Prescriptive leadership
D) none of the answers are correct
Q4) Which contingency leadership theory do you think is the best?
Q5) List which leadership models are prescriptive and descriptive, and explain why they are classified as such.
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Chapter 5: Influencing: Politics, Power, Negotiation, and Networking
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168 Verified Questions
168 Flashcards
Source URL: https://quizplus.com/quiz/131725
Sample Questions
Q1) Discuss the differences among legitimate, reward, coercive, and referent power.
Q2) When you use rational persuasion, you should develop a persuasive case based on your needs.
A)True
B)False
Q3) A sales rep is making a sales call to a potential corporate customer. The sales rep is explaining how the product will help the customer increase productivity using facts and figures from prior customers. Which individual tactic is the sales rep using in this situation?
A) rational persuasion
B) inspirational appeals
C) consultation
D) ingratiation
E) personal appeals
F) exchange
G) coalition
H) legitimization
I) pressure
Q4) List the steps in the negotiation process.
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Chapter 6: Coaching, Communication, and Conflict Skills
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190 Verified Questions
190 Flashcards
Source URL: https://quizplus.com/quiz/131762
Sample Questions
Q1) Which of the following is used to explain the process managers go through in determining the reasons for effective or ineffective performance and deciding what to do about it?
A) attribution theory
B) psychological contract
C) performance formula
D) BCF model
Q2) Which of the following would be an example of inferential descriptive feedback?
A) "Our revenues are down 15 percent."
B) "Our branch came in third in customer satisfaction this quarter."
C) "Our poor performance ratings stem from attempting too many projects simultaneously."
D) "We weren't able to comply with the home office's report requirements."
Q3) Feedback usually does not follow a message, because people have a tendency not to ask questions.
A)True
B)False
Q4) Recall a specific task that your manager assigned to you. Identify which steps the manager did and did not use in the oral message-sending process.
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Chapter 7: Followership and Leader-Member Exchange
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180 Verified Questions
180 Flashcards
Source URL: https://quizplus.com/quiz/131763
Sample Questions
Q1) Recall a work unit or organization you worked at that had both in-groups and out-groups. Describe some of the ways in which the manager's behavior and actions toward in-group and out-group members varied.
Q2) Your manager hinted about having a sexual relationship with you; however, you reminded her that you were happily married. Clearly and calmly, you inform her that you were not interested and asked her not to bring up the topic again. You employed which of the following guidelines for effective followership in this situation?
A) offer support to leader
B) take initiative
C) play counseling and coaching roles to leader when appropriate
D) raise issues and/or concerns when necessary
E) seek and encourage honest feedback from the leader
F) clarify your role and expectations
G) show appreciation
H) keep the leader informed
I) resist inappropriate influence of leader
Q3) How do quality leader-member exchange relationships influence follower behavior?
Q4) Discuss the key limitation or drawback with LMX application.
Q5) What are the differences between in-groups and out-groups?
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Chapter 8: Self-Managed Teams and Team Leadership
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188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/131764
Sample Questions
Q1) Recall a team you have worked with that you would characterize as effective. What role(s) did your leader and/or organization play in making the team effective?
Q2) Think of a past or present job. Based on your knowledge of the distinction between a group and a team, would you say you were part of a team or a group? Explain.
Q3) Which of the following statements regarding groups and teams is TRUE?
A) Group members have shared responsibilities.
B) The leadership style in a team tends to be very hierarchical.
C) Groups focus on individual performance and goals.
D) A team is characterized by a mentality of "what's in it for me."
Q4) In your group Jordan is usually a very active member, but in today's meeting she is sitting back quietly while the other members are doing all the discussing and volunteering for assignments. Today, Jordan can be described as which of the following group member problem types?
A) silent
B) talker
C) wanderer
D) bored
E) arguer
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Page 10
Chapter 9: Transformational and Charismatic Leadership
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/131765
Sample Questions
Q1) The charismatic leader is seen as an object of identification by followers who try to emulate his or her behavior.
A)True
B)False
Q2) Briefly explain Max Weber's conceptualization of charisma.
Q3) In the four stage model of the transformation process, which of the following is the first stage?
A) Institutionalize change
B) Challenge the status quo and make a convincing case for change
C) Inspire a shared vision of the future
D) Provide effective leadership during the change
Q4) Which of the following is (are) true about stewardship and servant leadership?
A) They place the focus on serving instead of leading.
B) They are related to charismatic and transformational leadership because they emphasize empowerment of followers or accomplish organizational goals
C) They believe that leadership has more to do with placing others' needs above the needs of the leader.
D) They lead from positions of moral influence rather than power.
E) All of the above.
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Chapter 10: Leadership of Ethics, Diversity, and Culture
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/131766
Sample Questions
Q1) A strong culture by itself is generally a guarantee of success.
A)True
B)False
Q2) All organizations have a culture.
A)True
B)False
Q3) Describe the different generations that make up what some people are now referring to as "generational diversity" and their unique characteristics. What are the implications of generational diversity on effective leadership?
Q4) Describe the characteristics of low- and high-performance cultures.
Q5) A national culture that values personal relationships and a high quality of life is described by Hofstede as:
A) feminine.
B) long-term oriented.
C) a high consideration culture.
D) individualistic.
Q6) Distinguish between symbolic and substantive leadership actions for shaping organizational culture.
Q7) Describe the key indicators of a culture that supports diversity.
Page 12
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Chapter 11: Change Management and Strategic Leadership
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/131767
Sample Questions
Q1) A core competence is a capability that allows an organization to perform extremely well in comparison to competitors.
A)True
B)False
Q2) To reduce employees' resistance to change, change agents need to pay attention to the five Ps, which include
A) price
B) promotion
C) purpose
D) proof
E) C and d
Q3) Describe the role of leadership in successful change implementation.
Q4) Which of the following is considered to be a leading cause of business failures?
A) the loss of market focus
B) the use of failure-prone practices
C) unwise allocation of time and money
D) unethical conduct
Q5) Describe the three phases of the change process.
Q6) What are the key elements of the strategic management process?
Q7) What is the difference between a strategic vision and a mission statement?
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Chapter 12: The Learning Organization and Crisis Leadership
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/131768
Sample Questions
Q1) It is generally believed that within ____ of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.
A) 24 hours
B) 30 minutes
C) an hour
D) 48 hours
Q2) Identify someone who has been or is part of a crisis prevention and management team, preferably someone on your campus's crisis prevention and management team. Ask him or her to describe the makeup and functioning of this team.
Q3) It is critical during a press conference to involve technical specialists to provide more expert and detailed background information.
A)True
B)False
Q4) A pre-crisis plan is the best way to lessen the negative consequences of any crisis.
A)True
B)False
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