Course Introduction
Business Administration
Final Test Solutions
Business Administration is a multidisciplinary course that introduces students to the fundamental principles, theories, and practices underlying business operations and management. The course covers core topics such as organizational structure, leadership, marketing, finance, human resource management, and strategic planning. Students gain an understanding of how businesses operate in a dynamic global environment, develop problem-solving and decision-making skills, and explore the ethical and social responsibilities of managers. Emphasis is placed on both theoretical frameworks and practical applications to prepare students for effective roles in various business settings.
Recommended Textbook
Organizational Behavior 10th Edition by Robert Kreitner
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18 Chapters
1914 Verified Questions
1914 Flashcards
Source URL: https://quizplus.com/study-set/3087
Page 2
Chapter 1: Organizational Behavior: The Quest for
People-Centered Organizations and Ethical Conduct
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Legalization of union-management collective bargaining helped foster the human relations movement.
A)True
B)False
Answer: True
Q2) According to Clark Wilson, an effective manager:
A)does not rely on schedules and deadlines to keep things moving.
B)makes unilateral decisions to ensure objectives are met.
C)controls details by being overbearing.
D)assigns duties to others while maintaining goal clarity and commitment.
E)applies intense pressure for goal accomplishment.
Answer: D
Q3) Human capital is the productive potential of an individual's knowledge and actions.
A)True
B)False
Answer: True
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Chapter 2: Managing Diversity: Releasing Every Employees
Potential
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which of the following proposes that diverse work groups lead to better task relevant processes and decision making?
A)Social categorization theory
B)Workforce demographics
C)Maslow's hierarchy of needs
D)Organizational socialization theory
E)Information/Decision-making theory
Answer: E
Q2) External dimensions of diversity contain an element of control or choice.
A)True
B)False Answer: True
Q3) Diversity is an issue of age, race, and gender.
A)True
B)False
Answer: False
Q4) Affirmative action is the same as managing diversity. A)True
B)False Answer: False
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Chapter 3: Organizational Culture, Socialization, and Mentoring
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61207
Sample Questions
Q1) Define "cultural values." Differentiate between espoused values and enacted values. Answer: Values are concepts or beliefs that pertain to desirable end-states or behaviors. They transcend situations and guide selection or evaluation of behavior and events. They are ordered by relative importance. Espoused values are explicitly stated values and norms that are preferred by the organization. Enacted values represent the values and norms that actually are exhibited or converted into employee behavior. They represent values that employees ascribe to an organization based on their observations of what occurs on a daily basis.
Q2) The competing values framework provides a practical way for mangers to understand, measure, and change organizational culture.
A)True
B)False
Answer: True
Q3) A clan culture has an external focus and values stability and control rather than flexibility.
A)True
B)False
Answer: False
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Chapter 4: International OB: Managing Across Cultures
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) In low-context cultures, written and spoken words carry the burden of shared meanings.
A)True
B)False
Q2) Culture generally remains below the threshold of conscious awareness because it involves _____ assumptions.
A)innate
B)taken-for-granted
C)contextual
D)inherent
E)unrealistic
Q3) Reentry shock is a potential trouble spot in foreign assignments.
A)True
B)False
Q4) People from high-context cultures prefer to negotiate as efficiently as possible. A)True
B)False
Q5) Briefly describe the nine cultural dimensions from the GLOBE project.
Q6) Compare and contrast culture shock and reentry shock.
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Chapter 5: Key Individual Differences and the Road to Success
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Individuals with high self-esteem see themselves as worthwhile, capable, and acceptable.
A)True
B)False
Q2) Among the Big Five personality dimensions, extraversion had the strongest positive correlation with job performance.
A)True
B)False
Q3) Successful performance depends solely on skill.
A)True
B)False
Q4) Personality consists of characteristics that are the sole product of environmental influences.
A)True
B)False
Q5) Persuasion from others is the sole source of our self-efficacy beliefs.
A)True
B)False
7
Q6) What is a proactive personality? How does having a proactive personality relate to resiliency?
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Page 8
Chapter 6: Values, Attitudes, Job Satisfaction, and
Counter-Productive Work Behaviors
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) PE fit is a contextual characteristic that potentially impacts employee engagement.
A)True
B)False
Q2) _____ refers to the employee's emotional attachment to, identification with, and involvement in an organization.
A)Normative commitment
B)Affective commitment
C)Continuance commitment
D)Emotional dissonance
E)Cognitive dissonance
Q3) Attitudes have affective, cognitive, and behavioral components.
A)True
B)False
Q4) The equity model of job satisfaction proposes that satisfaction results from one's perception that work outcomes, relative to inputs, compare favorably with a significant other's outcomes/inputs.
A)True
B)False
Page 9
Q5) Explain the three components of attitude with the help of an example.
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Chapter 7: Social Perception and Attributions
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Which of the following statements about stereotyping is true?
A)Stereotyping facilitates better hiring decisions.
B)All stereotypes are positive.
C)All stereotypes are negative.
D)Stereotyping requires a great deal of cognitive effort.
E)Stereotyping is a self-reinforcing process.
Q2) A person who needs cash and suddenly realizes that he does not have any cash in his wallet would probably find a McDonald's sign more salient than a sign for an ATM.
A)True
B)False
Q3) _____ is a perceptual error that represents the tendency to evaluate people or objects by comparing them with characteristics of recently observed people or objects.
A)Contrast effect
B)Recency effect
C)Central tendency
D)Leniency
E)Halo
Q4) Explain the practical applications of the attribution models in the workplace.
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10
Chapter 8: Foundations of Motivation
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Explain the three concepts within Vroom's model.
Q2) Distributive justice reflects the perceived fairness of how resources and rewards are distributed.
A)True
B)False
Q3) Process theories of motivation focus on identifying instincts, needs, and job satisfaction that influence motivation.
A)True
B)False
Q4) As the mother of two small children, Jen struggles to make ends meet on her minimum wage job. After paying rent and child-care expenses, there is sometimes not enough money left at the end of the month to pay the heating bill. More than once the family has gone without warmth on cold nights, and she and the kids have gone to bed hungry. Which of the five basic needs is Jen struggling to meet?
A)Safety
B)Esteem
C)Love
D)Physiological
E)Self-actualization
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Chapter 9: Improving Job Performance With Goals,
Feedback, Rewards, and Positive Reinforcement
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Management by objectives is a management system that incorporates participation into decision making, goal setting, and objective feedback.
A)True
B)False
Q2) _____ feedback involves letting individuals compare their own perceived performance with behaviorally specific performance information from their manager, subordinates, and peers.
A)Bottom-up
B)360-degree
C)Upward
D)Instructional
E)Top-down
Q3) Mention some of the tips that managers should keep in mind when giving feedback as part of a comprehensive performance management program.
Q4) Shaping is defined as the process of reinforcing closer and closer approximations to a target behavior.
A)True
B)False
Q5) Why do extrinsic rewards too often fail to motivate employees?
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Chapter 10: Group Dynamics
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) According to research, which of the following statements about group processes is true?
A)Role conflict tends to facilitates group development.
B)The credibility of peer feedback typically decreases as the group develops through successive stages.
C)Interpersonal feedback typically decreases as the group develops through successive stages.
D)A participative leadership style is most effective early in group development.
E)Uncertainty about group deadlines tends to disrupt group development.
Q2) A supportive, democratic, decentralized, and participative leadership style is most effective early in the group development process.
A)True
B)False
Q3) A group member who says, "Let's stop wasting time and get down to business. How do we solve this problem?" is performing a task role.
A)True
B)False
Q4) How does a manager decide the optimum size of a work group?
Q5) Distinguish between roles and norms. Why do norms exist in organizations?
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Chapter 11: Developing and Leading Effective Teams
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Virtual teams _____ than face-to-face teams.
A)are more flexible
B)have more trust
C)have greater socio-emotional cohesiveness
D)have less work
E)are better at making decisions
Q2) Self-managed teams tend to have a significant impact on absenteeism or turnover.
A)True
B)False
Q3) Self-managed teams typically have no significant impact on job satisfaction.
A)True
B)False
Q4) _____ teams are created to broaden the information base for managerial decisions.
A)Project
B)Advice
C)Production
D)Functional
E)Action
Q5) Describe a few guidelines for building and maintaining trust.
Page 14
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Chapter 12: Individual and Group Decision Making
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Antony was looking to buy a used car. His friends had asked him to check the model of the year of the car before buying it. He was thus focusing extensively on the odometer reading and the model of the year of the car to evaluate the value of the car, instead of inspecting the engine or the transmission of the vehicle. This implies that Antony was engaging himself in the _____ bias.
A)representativeness
B)anchoring
C)availability
D)fundamental attribution
E)self-serving
Q2) _____ is defined as the extent to which group members feel comfortable disagreeing with other group members.
A)Minority dissent
B)Majority opinion
C)Plurality opinion
D)Majority influence
E)Emotional intelligence
Q3) What is a judgmental heuristic? Describe the availability heuristic and the representativeness heuristic.
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Page 15
Chapter 13: Managing Conflict and Negotiating
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Which of the following is true about organizational conflict?
A)Interdependent tasks reduce conflict between employees.
B)Competition should be encouraged for limited resources in order to reduce conflict.
C)Conflict tends to increase as the number of hierarchical layers and specialized tasks increase.
D)Adequate communication between employees can generate conflict.
E)Conflict reduces an individual's capacity for empathy and intimacy with his or her opponent.
Q2) Larry and Roger wanted to buy office furniture for the new venue of their advertising firm. Both of them discussed their needs. Larry said that he needed plastic furniture and Roger stated that he needed wooden shelves. They also discussed how many chairs, tables, shelves, and other kinds of furniture would be required. Which of the following steps of added-value negotiation is described in this situation?
A)Clarify interests
B)Identify options
C)Design alternative deal packages
D)Select a deal
E)Perfect the deal
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Page 16
Chapter 14: Communicating in the Digital Age
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Feedback occurs when the sender gets a reaction from the receiver.
A)True
B)False
Q2) _____ entails translating thoughts into a code or language that can be understood by others.
A)Selecting a medium
B)Decoding
C)Transmission
D)Encoding
E)The feedback loop
Q3) Men are more likely to temper criticism with positive buffers.
A)True
B)False
Q4) Describe the effects of social media on communication within an organization.
Q5) Men are more likely to take ideas stated by women and claim them as their own.
A)True
B)False
Q6) Describe the sources of nonverbal behaviors that foster communication. Which types of nonverbal behaviors hinder communication?
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Q7) Describe the application of the contingency approach to the selection of media.
Chapter 15: Influence, Empowerment, and Politics
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) "My goal is to be a powerful advocate on the part of my constituents." This statement reflects a preference for _____ power.
A)socialized
B)coercive
C)personalized
D)reward
E)expert
Q2) Identify the nine generic influence tactics.
Q3) According to Randolph's empowerment plan:
A)company performance information should not be shared with lower-level employees.
B)a clear vision should be created for the lower-level employees to follow.
C)the fear factor should not be acknowledged.
D)sensitive information should seldom be shared with the lower-level employees.
E)heavy dose of training should be avoided.
Q4) Reward, coercive, and legitimate power tend to have a strong negative impact on job performance and job satisfaction.
A)True
B)False
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18
Chapter 16: Leadership
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111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/61194
Sample Questions
Q1) Which of the following is true about employees with an internal locus of control?
A)They are satisfied with leader behaviors that exert additional control over their activities.
B)They believe they have no control over the work environment.
C)They tend to view the environment as uncontrollable.
D)They are more likely to prefer participative or achievement-oriented leadership.
E)They prefer the structure provided by supportive or directive leadership.
Q2) Emotional intelligence is a mental representation of the traits and behaviors that people believe are possessed by leaders.
A)True
B)False
Q3) Transactional leaders engage in inspirational motivation, idealized influence, individualized consideration, and intellectual stimulation.
A)True
B)False
Q4) Describe the similarities and differences between leading and managing.
Q5) Briefly discuss the traits associated with "bad leadership."
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Chapter 17: Organizational Design, Effectiveness, and Innovation
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Efron & Co. have been active in the cell phone manufacturing business for the last two years and have been the market leaders for the last one-and-a-half years. Recently, its research and development department has suggested adding a few games to the phone that they say will attract people in the age group of 15 to 25 years. However, Charlotte, the head of the marketing department, declined to make any changes to the existing product, stating that the product was already a huge success so there was no need to make any changes to it. Charlotte is displaying a(n):
A)anchoring bias.
B)bandwagon bias.
C)congruence bias.
D)decision-making bias.
E)endowment bias.
Q2) Differentiate between mechanistic versus organic organizations.
Q3) Decision making tends to be centralized in mechanistic organizations.
A)True
B)False
Q4) Compare and contrast closed and open systems.
Q5) Briefly discuss the functional structure.
Page 20
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Chapter 18: Managing Change and Stress
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Change efforts are more complicated and difficult at the individual level than at the organizational level.
A)True
B)False
Q2) The systems model of change is helpful as a diagnostic framework to determine the causes of an organizational problem and to propose solutions.
A)True
B)False
Q3) According to the systems model of change, organization culture and group processes are examples of _____, which are target elements of change.
A)strategic plans
B)organizational arrangements
C)social factors
D)methods
E)goals
Q4) Research indicates that Type A employees are more productive than Type B co-workers.
A)True
B)False
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