Business Administration
Final Test Solutions
Course Introduction
Business Administration is a multidisciplinary field that focuses on the organization, planning, and analysis of business activities required to efficiently run a company or enterprise. Students in this course explore foundational concepts such as management, marketing, finance, accounting, human resources, and operations. The curriculum equips learners with practical skills in decision-making, problem-solving, leadership, and strategic thinking, preparing them for diverse roles in both the public and private sectors. Emphasis is placed on real-world applications, ethical considerations, and the development of effective communication and teamwork abilities within dynamic business environments.
Recommended Textbook
Organizational Behavior Improving Performance 3rd Edition by Jason A. Colquitt
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16 Chapters
1746 Verified Questions
1746 Flashcards
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Chapter 1: What Is Organizational Behavior
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) According to the integrative model,job satisfaction is a(n)______.
A)individual outcome
B)organizational mechanism
C)group mechanism
D)individual mechanism
E)group outcome
Answer: D
Q2) It is often easy to "fix" companies that struggle with OB issues.
A)True
B)False
Answer: False
Q3) The scientific method begins with _____.
A)auditing
B)hypotheses
C)theory
D)verification
E)paradigm
Answer: C
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Chapter 2: Job Performance
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as:
A)mistaken errors.
B)omissions.
C)erroneous identities.
D)counterproductive behaviors.
E)counteractive mistakes.
Answer: D
Q2) Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.
A)True
B)False
Answer: True
Q3) All of the following are forms of counterproductive behaviors EXCEPT:
A)political deviance.
B)personal aggression.
C)property deviance.
D)production deviance.
E)aggressive training.
Answer: E
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Chapter 3: Organizational Commitment
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) "Lone wolves" is one of the four types of employees based on the degree of organizational commitment and task performance."Lone wolves" are likely to respond to negative events with _____.
A)loyalty
B)exit
C)neglect
D)voice
E)ignorance
Answer: B
Q2) Transactional contracts are based on a narrow set of specific monetary obligations.
A)True
B)False
Answer: True
Q3) Voice is defined as a passive,constructive response to a negative work event that maintains public support for the situation while the individual privately hopes for improvement.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Job Satisfaction
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Which type of emotion best explains a distressing condition that has changed for the better?
A)Pride
B)Hope
C)Relief
D)Compassion
E)Love
Q2) The JDI assesses all the following satisfaction facets EXCEPT:
A)altruism.
B)pay.
C)promotion.
D)supervisor.
E)coworker.
Q3) According to the value-percept theory,for an employee to have high supervision satisfaction,which of the following is NOT critical?
A)Supervisor's likeable nature
B)Rewards and recognition for good performance
C)Supervisor's ability to help the employee attain what he values
D)Supervisor's values and beliefs
E)Supervisor's salary
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Chapter 5: Stress
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Activities including participation in formal education programs,music lessons,sports-related training,hobby-related self-education,and volunteer work are examples of:
A)personal development.
B)professional development.
C)self-actualization.
D)management development.
E)change management.
Q2) _____ refer(s)to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.
A)Coping
B)Strains
C)Type A behavior pattern
D)Stressors
E)Negative life events
Q3) Describe the practices that organizations use to reduce employee strains.
Q4) Hindrance stressors have a strong positive relationship with job performance.
A)True
B)False
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Chapter 6: Motivation
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Valences can be positive,negative,or zero.
A)True
B)False
Q2) The dimensions of psychological empowerment include all of these except:
A)meaningfulness.
B)self-determination.
C)competence.
D)impact.
E)needs.
Q3) To hold a high evaluation of oneself and to feel effective and respected by others is a(n)_____ need.
A)control
B)self-actualization
C)self-regard
D)autonomy
E)relatedness
Q4) Describe the strategies for fostering goal commitment.
Q5) What is the difference between extrinsic and intrinsic motivation? Give some examples of outcomes associated with each of these.Are you more motivated by extrinsic or intrinsic outcomes?
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Chapter 7: Trust, Justice, and Ethics
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Which of the following is an example of especially ethical behaviors?
A)Moral awareness
B)Economic exchange
C)Abusive supervision
D)Legal compliance
E)Whistle-blowing
Q2) _____ is third step in the four-component model of ethical decision making which reflects an authority's degree of commitment to the moral course of action.
A)Moral attentiveness
B)Moral awareness
C)Moral intensity
D)Moral judgment
E)Moral intent
Q3) Efforts to improve the quality of life in the communities in which organizations work is typically an effort that comes under the citizenship component of corporate social responsibility.
A)True
B)False
Q4) What is moral intensity? Briefly explain the factors that drive moral intensity.
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Chapter 8: Learning and Decision Making
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Escalation of commitment refers to the decision to continue to follow a failing course of action.
A)True
B)False
Q2) An organization revises its employees' salaries at the end of each financial year.This is an example of _____ reinforcement.
A)variable ratio
B)fixed interval
C)continuous
D)fixed ratio
E)variable interval
Q3) Learning is moderately correlated with task performance.
A)True
B)False
Q4) _____ occurs when an unwanted outcome is removed following a desired behavior.
A)Reverse discrimination
B)Retribution
C)Extinction
D)Punishment
E)Negative reinforcement
Page 10
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Chapter 9: Personality and Cultural Values
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) The central premise of Myers-Briggs Type Indicator is that employees have more career satisfaction and longevity in occupations that match their personality type.
A)True
B)False
Q2) Two individuals have had similar educational backgrounds,share the same interests and work in the same organization.One of them systematically exhibits a competitive character that may be hostile and aggressive,while the other one is a patient,calm and relaxed individual who is also a methodological professional.
Q3) Melissa was reading her slam book from junior high,in which most of her friends described her as a dependable and reliable individual.In the context of the Big Five taxonomy,the personality dimension _____ best describes Melissa.
A)conscientiousness
B)openness to experience
C)agreeableness
D)introversion
E)neuroticism
Q4) Describe the personality types from Holland's RIASEC model.
Q5) Contrast clear purpose tests from veiled purpose tests.
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Chapter 10: Ability
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) The ability to maintain the balance of the body in unstable contexts or while changing directions refers to _____.
A)homeostasis
B)gross body equilibrium
C)extent flexibility
D)gross body coordination
E)dynamic flexibility
Q2) Emotional ability is made up of two dimensions: self-awareness and other awareness.
A)True
B)False
Q3) Quantitative ability refers to the mathematical capabilities of number facility and mathematical reasoning.
A)True
B)False
Q4) The similarity in the levels of different cognitive abilities within people is because there is a common genetic determinant.
A)True
B)False
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Chapter 11: Teams: Characteristics and Diversity
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Leo Motors utilizes the classic assembly line in manufacturing its automobile products.Which type of interdependence is depicted?
A)Pooled
B)Reciprocal
C)Response
D)Comprehensive
E)Sequential
Q2) One way to create high levels of goal interdependence is to ensure that the team has a formalized mission statement that members buy in to.
A)True
B)False
Q3) A planning team comprising engineers,architects,designers,and builders,charged with designing a suburban town center is a(n)_____ team.
A)parallel
B)action
C)work
D)project
E)management
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Chapter 12: Teams: Processes and Communication
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) In a project team at Kaizen International,everyone focuses on his or her specialty and what they do best.Members know exactly where they can go to get information when there are gaps in their knowledge,and this team produces synergistic results.This shows that the project team at Kaizen has an effective:
A)staff validity.
B)mental model.
C)transactive memory.
D)potency.
E)hierarchical sensitivity.
Q2) Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself refers to:
A)boundary-spanning activities.
B)teamwork processes.
C)staff validity.
D)scout activities.
E)decision informity.
Q3) Social loafing can hinder a team's effectiveness.
A)True
B)False
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Page 14
Chapter 13: Leadership: Power and Negotiation
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Which of the following influence tactics increases commitment from the target who has a stake in seeing that his or her opinions were right?
A)Rational persuasion
B)Personal appeals
C)Consultation
D)Ingratiation
E)Exchange
Q2) Which of the following is a suggested guideline for using coercive power?
A)Provide evidence that a proposal will be successful.
B)Avoid rash,careless,or inconsistent statements.
C)Provide ample warnings.
D)Listen seriously to a person's concerns and suggestions.
E)Act confidently and decisively in a crisis.
Q3) _____ power exists when others have a desire to identify and be associated with a person.
A)Referent
B)Expert
C)Reward
D)Coercive
E)Legitimate
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Chapter 14: Leadership: Styles and Behaviors
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Sample Questions
Q1) Robert has been newly appointed as the CEO of Textronics Inc.He is still learning how various departments function in the organization.In such a situation,he relies on the suggestions and opinions of his team members and lets them do the things the way they are used to,till the time he is able to gain sufficient knowledge and can suggest some more feasible changes.He does not generally interfere in the decisions made by the employees but at times shares his past experiences with the employees.It can be said that Robert had adopted a(n)_____ style of decision-making.
A)autocratic
B)participative
C)consultative
D)delegative
E)negotiative
Q2) Which of the following behaviors,according to the studies at Ohio State,is an initiating structure behavior?
A)Representation
B)Integration
C)Recognition
D)Organization
E)Membership
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16
Chapter 15: Organizational Structure
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Which of the following is a characteristic of an organic organization?
A)Employees know exactly whom they report to.
B)Employees are not encouraged to make decisions without their manager's consent.
C)Information is passed through vertical communication between an employee and his/her supervisor.
D)There are very clear lines of authority.
E)Employees are encouraged to develop knowledge and expertise outside of their specialization.
Q2) In Grand Stand Organization,a furniture manufacturing company,the arrival and departure times to and from work are specified to the minute,with time clocks used to control deviant behavior.It can be said that the company is high in:
A)formalization.
B)centralization.
C)decentralization.
D)work differentiation.
E)division of labor.
Q3) What affect do stable and dynamic environments have on organizational structure?
Q4) Using diagrams,describe the three multi-divisional structures.
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Page 17
Chapter 16: Organizational Culture
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) In organizations with communal cultures,there is _____ sociability and _____ solidarity.
A)low; low
B)moderate; high
C)moderate; low
D)high; high
E)low; moderate
Q2) _____ is/are the primary process by which employees learn the knowledge that enables them to understand and adapt to the organization's culture.
A)Mentoring
B)Countercultures
C)ASA framework
D)Socialization
E)Subculturing
Q3) Explain a customer service culture and its advantages.
Q4) Mergers often result in the creation of a strong culture.
A)True
B)False
Q5) Briefly describe the three major components of culture.Provide an example of each.
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