Business Administration
Final Exam Questions
Course Introduction
Business Administration is a comprehensive course that explores the fundamental principles and practices involved in managing and operating organizations effectively. Students will learn core topics such as organizational structure, human resource management, leadership, marketing, finance, operations, and strategic planning. By examining real-world scenarios and engaging in practical exercises, participants will develop essential problem-solving, decision-making, and communication skills necessary for success in todays dynamic business environment. This course provides a strong foundation for those seeking to pursue careers or further studies in business and management.
Recommended Textbook
Understanding and Managing Organizational Behavior 6th Edition by Jennifer M. George Available Study
18 Chapters
3054 Verified Questions
3054 Flashcards
Source URL: https://quizplus.com/study-set/1048
Page 2
Chapter 1: Introduction to Organizational Behavior
Available Study Resources on Quizplus for this Chatper
160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/20781
Sample Questions
Q1) Discuss the role of information technology in creativity and innovation. Answer: IT plays a major role in fostering creativity and innovation because it changes organizational behaviors and procedures. Innovation is an activity that requires the constant updating of knowledge and the constant search for new ideas and technological developments that can be used to improve a product over time. Typically, innovation takes place in small groups or teams, and IT can be used to create virtual teams that can enhance creativity and cooperation between employees. Developing an IT system that allows scientists and engineers from all parts of a company to cooperate via bulletin boards, chat rooms, or teleconferencing is also a way to use IT to speed creativity and innovation.
Q2) Managers who inform organizational members about changes inside and outside the organization are performing the liaison role.
A)True
B)False
Answer: False
Q3) Global learning cannot be used to expedite global crisis management.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Individual Differences: Personality and Ability
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/20782
Sample Questions
Q1) Which of the following statements about the Big Five model of personality is TRUE?
A) A person will always have one trait in which they rank highest.
B) A person who ranks high on extraversion is likely to have many social interaction with others.
C) A person who ranks high on agreeableness will rank low on conscientiousness.
D) A person who ranks high in extraversion can rank high or low on any other trait.
Answer: D
Q2) High self-monitors perform well in jobs which require them to interact with different types of people on a regular basis.
A)True
B)False
Answer: True
Q3) Researchers have identified the specific set of genes that a person is born with that determine personality.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Work Values Attitudes and Moods and Emotions
Available Study Resources on Quizplus for this Chatper
176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/20783
Sample Questions
Q1) Cognitive dissonance occurs when employees are expected to express feelings that are at odds with how they are actually feeling.
A)True
B)False
Answer: False
Q2) A code of ethics is the set of formal rules and standards that employees can use to make appropriate decisions when the interests of other individuals or groups are at stake.
A)True
B)False Answer: True
Q3) According to Bill Mobley, job satisfaction triggers the whole turnover process.
A)True
B)False Answer: True
Q4) Values are concerned with aspects of a particular job or organization.
A)True
B)False Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Perception Attribution and the Management of Diversity
Available Study Resources on Quizplus for this Chatper
186 Verified Questions
186 Flashcards
Source URL: https://quizplus.com/quiz/20784
Sample Questions
Q1) Attribution theory describes how people explain the causes of the behavior of themselves and others.
A)True
B)False
Q2) Impression management tactics include all of the following EXCEPT ________.
A) being consistent
B) self promotion
C) appreciating or flattering others
D) emotional matching
Q3) One of the consequences of being salient is stereotyping.
A)True
B)False
Q4) The similar-to-me bias can be a problem today, given the increasing diversity in organizational membership.
A)True
B)False
Q5) The more accurately managers can perceive subordinates, the better they can motivate them.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Learning and Creativity
Available Study Resources on Quizplus for this Chatper
175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/20785
Sample Questions
Q1) Systems thinkers recognize that ________.
A) organizations are comprised of interdependent parts
B) organizations are comprised of independent parts.
C) organizations are comprised of independent parts
D) organizations are not comprised of parts
Q2) One of the ways in which people learn is through the consequences they receive for their behaviors and actions.
A)True
B)False
Q3) A new employee is very nervous about the behaviors she is expected to perform on her new job. A compassionate co-worker with a similar position wants to help her succeed in fulfilling her job responsibilities. The co-worker would BEST help by
A) allowing the new employee to shadow her for a few days
B) making her first job very difficult to succeed at so that future jobs seem easier
C) asking about her family and life to make her feel comfortable
D) encouraging her to get an easier job where she is not worried
Q4) Define the concept of learning.
Q5) Contrast continuous and partial reinforcement.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: The Nature of Work Motivation
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20786
Sample Questions
Q1) U.S. Army recruitment advertisements in the past have encouraged enlistment with the phrase "Be All That You Can Be." Maslow's hierarchy of needs theory would classify recruits who enlist in order to use all of their skills and abilities to the fullest extent as being motivated by ________.
A) physiological needs
B) safety needs
C) belonging needs
D) self-actualization needs
Q2) Leaving the organization is a common response to underpayment inequity.
A)True
B)False
Q3) Managers need to make sure that employees who perform at a high level do in fact receive the outcomes that they desire - outcomes with high positive valence.
A)True
B)False
Q4) An employee's motivation to do a job is equivalent to his or her job performance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Creating a Motivating Work Setting
Available Study Resources on Quizplus for this Chatper
164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/20787
Sample Questions
Q1) It costs more money for companies to offshore services than it does for companies to offshore manufacturing operations.
A)True
B)False
Q2) Possible disadvantages of job enrichment include all of the following EXCEPT
A) unwanted additional responsibility
B) expensive and impossible to do
C) reduced efficiency
D) repression of intrinsic motivation
Q3) The ________ describes how individuals use the groups and organizations they are members of to define themselves.
A) social identity theory
B) societal schematic
C) job characteristics model
D) social information processing model
Q4) Job design does not influence the motivation of employees and their input levels.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Pay Careers and Changing Employment
Relationships
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20788
Sample Questions
Q1) A ________ is a subjective measure that defines specific behaviors and asks raters to indicate the frequency with which an employee performs the behaviors.
A) BOS
B) BARS
C) SPUD
D) GRAM
Q2) During ________, managers can provide feedback right after the desired or undesired behavior has occurred.
A) a Scanlon session
B) an informal performance appraisal
C) a formal performance appraisal
D) a behavioral observation cycle
Q3) A 360-degree appraisal compiles evaluations from 360 discrete appraisers.
A)True
B)False
Q4) Subjective measures of performance are based on facts.
A)True
B)False
Page 10
Q5) What are the four general categories of careers?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Managing Stress and Work Life Balance
Available Study Resources on Quizplus for this Chatper
139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/20789
Sample Questions
Q1) Problem-focused coping relates to the steps people take to deal directly with and act on the source of stress.
A)True
B)False
Q2) Employees who are high on the Big Five personality dimension of neuroticism are likely to think that ambiguity and change on the job are potential threats.
A)True
B)False
Q3) Employees who are high on ________ are the MOST LIKELY to view changes at work as potential threats and doubt their abilities to deal with them.
A) neuroticism
B) extraversion
C) locus of control
D) self-esteem
Q4) Exercise is an effective means of problem-focused coping.
A)True
B)False
Q5) Define burnout and discuss the three key signs of burnout.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: The Nature of Work Groups and Teams
Available Study Resources on Quizplus for this Chatper
188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/20790
Sample Questions
Q1) In the workplace, members of a ________ have many characteristics in common.
A) homogeneous group
B) homeopathic group
C) heterogeneous group
D) heteronymous group
Q2) A friendship group is a collection of organizational members who enjoy each other's company and socialize with each other (often both on and off the job).
A)True
B)False
Q3) Healthy groups generate rules in the early stages of their development, to which they remain committed despite pressures to change.
A)True
B)False
Q4) The entire set of behaviors expected of an individual assigned to a role constitutes the role occupant's ________.
A) norms
B) rules
C) responsibilities
D) operating procedures
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Effective Work Groups and Teams
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/20791
Sample Questions
Q1) The group MOST LIKELY to experience a strong level of cohesiveness is ________.
A) a task force composed of individuals with the same educational backgrounds
B) a committee composed of one worker from each department of the same firm
C) a group composed of workers from two different functional departments of the same firm
D) a team consisting of individuals with diverse work experiences
Q2) Which of the conditions should NOT be present if self-managed work teams are to be effective?
A) Management must be committed to using self-managed teams.
B) Team members must be carefully selected for their skills and expertise.
C) Team members must work together and want to be part of the team.
D) Team members must be expected to only complete simple projects.
Q3) What would a CEO NOT do to reduce process losses associated with a top management team characterized by reciprocal task interdependence?
A) Keep the team small, typically fewer than 7 members.
B) Promote honest and open communication between group members.
C) Stress the importance of each person's contributions to the group as a whole.
D) Ensure that team members only met with each other during scheduled meetings.
Q4) Discuss the opportunities offered and challenges presented by virtual teams.
Q5) Define social loafing. Why does it occur? How can it be reduced?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Leaders and Leadership
Available Study Resources on Quizplus for this Chatper
192 Verified Questions
192 Flashcards
Source URL: https://quizplus.com/quiz/20792
Sample Questions
Q1) The Vroom-Yetton model classifies the different styles of decision making into the categories labeled as ________.
A) autocratic, democratic, delegated, and egalitarian.
B) delegated, consultative, egalitarian, and group.
C) autocratic, consultative, democratic, and delegated.
D) autocratic, consultative, delegated, and group.
Q2) Leadership does NOT involve ________.
A) helping organizations to achieve their goals
B) exerting influence over individual members
C) helping groups to achieve their goals within an organization
D) disregarding the needs of individuals for the good of the whole
Q3) Staff members stop listening to their manager because they feel that he is too autocratic. The manager's autocratic style was his leadership substitute. A)True
B)False
Q4) The three path-goal theory guidelines are based on the equity theory of motivation. A)True B)False
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Power, Politics, Conflict, and Negotiation
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/20793
Sample Questions
Q1) What is formal individual power?
Q2) Two managers have conflicting views of how to best handle a recent increase in funds. They have many meetings and each manager must argue his position. After several weeks, a decision is made that results in an efficient and effective use of the new resources. This example BEST shows that ________.
A) only top management partake in political decision making
B) it harms other individuals when managers go after their goals
C) formal power is not necessary to engage in political decision making
D) political decision making can lead to improved performance
Q3) ________ is the style of handling conflict in which one party simply allows the other to achieve its goals.
A) Avoidance
B) Accommodation
C) Collaboration
D) Compromise
Q4) Power is the principal means of directing and controlling organizational goals and activities.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Communicating Effectively in Organizations
Available Study Resources on Quizplus for this Chatper
169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/20794
Sample Questions
Q1) Which statement MOST accurately reflects a devil's advocate's response to persuasive communication?
A) Devil's advocates will always support bad ideas.
B) Devil's advocates are not easily swayed by emotional appeals.
C) Devil's advocates are well versed in influencing others.
D) Devil's advocates do not question persuasive messages.
Q2) Briefly discuss the importance of credibility as a characteristic of the sender in the model of persuasive communication.
Q3) The sender is the individual, group, or organization that wants or needs to share information with some other individual, group, or organization.
A)True
B)False
Q4) Information distortion is the change in meaning that occurs when a message travels through a series of different senders to a receiver.
A)True
B)False
Q5) List the four major functions of communication and explain why each is important in an organization.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Decision Making and Organizational Learning
Available Study Resources on Quizplus for this Chatper
175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/20795
Sample Questions
Q1) When members of an organization choose how to respond to new or novel problems and opportunities, they engage in nonprogrammed decision making.
A)True
B)False
Q2) There is always a clear boundary between ethical and unethical decisions in an organization.
A)True
B)False
Q3) March and Simon assert that decision makers approach decisions on the basis of their own subjective definitions of the situation, and they usually ________ rather than
A) satisfice; optimize
B) fanaticize; capitalize
C) optimize; satisfice
D) criticize; maximize
Q4) The use of information technology (IT) can reduce the effects of biases and heuristics on decision making.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Organizational Design and Structure
Available Study Resources on Quizplus for this Chatper
179 Verified Questions
179 Flashcards
Source URL: https://quizplus.com/quiz/20796
Sample Questions
Q1) Managers are likely to design an organizational structure that is formal and controlling in all of the following situations EXCEPT ________.
A) when the environment in the workplace is stable
B) when the members of the work force are not highly skilled
C) when the technology is complex and hard to understand
D) when the tasks and responsibilities are clearly defined
Q2) When Dell groups all employees who perform tasks related to assembling personal computers into the manufacturing function and all employees who handle Dell's telephone sales into the sales function, it is using functional structure.
A)True
B)False
Q3) Increasingly, more global companies are recognizing that higher input standards result in higher-quality products.
A)True
B)False
Q4) Define organizational structure and organizational design.
Q5) What are the disadvantages of a divisional structure?
Q6) Explain how Nike uses the network structure.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Organizational Culture and Ethical Behavior
Available Study Resources on Quizplus for this Chatper
164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/20797
Sample Questions
Q1) Most professional groups have the authority to enforce the ethical standards of their professions.
A)True
B)False
Q2) All of the following are common instrumental values in a company with an inert culture EXCEPT ________.
A) laziness
B) noncooperation
C) output restriction
D) entrepreneurship
Q3) Stories about ________ provide important clues about cultural values and norms.
A) organizational myths
B) organizational heroes
C) organizational conquests
D) organizational sponsorships
Q4) When societal ethics are codified into laws, an organization is legally required to follow them.
A)True
B)False
Q5) Discuss the three sources of organizational ethics.
Page 19
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Organization Change and Development
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/20798
Sample Questions
Q1) An internal change agent is a manager from within an organization who is knowledgeable about the situation that must be changed.
A)True
B)False
Q2) Total quality management (TQM) promotes revolutionary organizational change.
A)True
B)False
Q3) ________ is a series of techniques and methods that managers can use in the action research program to increase the adaptability of their organization.
A) Deconstruction
B) Reengineering
C) Organization development
D) Institutional enhancement
Q4) A direct goal of organization development is NOT to ________.
A) help people realize their goals
B) help people reach their potential
C) improve organizational effectiveness
D) expand the organization's sales channels
Q5) Compare and contrast top-down and bottom-up change.
To view all questions and flashcards with answers, click on the resource link above. Page 20