Business Administration
Final Exam Questions
Course Introduction
Business Administration is a comprehensive field of study that focuses on the principles, practices, and dynamics involved in managing and operating organizations. This course explores key areas such as management, marketing, finance, human resources, and operations, equipping students with the analytical, strategic, and leadership skills necessary to thrive in various business environments. Through a blend of theoretical frameworks and practical case studies, students develop a broad understanding of how businesses function and learn to address real-world challenges, make informed decisions, and contribute effectively to organizational success.
Recommended Textbook Management Leading and Collaborating in the Competitive World 9th Edition by Thomas
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Page 2
Bateman
Chapter 1: Managing
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Sample Questions
Q1) Corporate speed often separates the winners from the losers in business.
A)True
B)False Answer: True
Q2) Service is the speed and dependability with which an organization delivers what customers want.
A)True
B)False Answer: True
Q3) The key to company success is how much the industry in which it operates will affect society or how much it will grow.
A)True
B)False Answer: False
Q4) Planning today is always a top-down function in which top executives establish business plans and tell others to implement them.
A)True
B)False Answer: False
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Chapter 2: The External Environment and Organizational Culture
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Sample Questions
Q1) Porter's Model for competitive analysis is one example of analyzing the competitive environment for adapting to and even influencing the nature of competition.
A)True
B)False
Answer: True
Q2) When microwave ovens were originally introduced,they posed a potential threat to the producers of conventional ovens.Over several decades,the effect of microwaves on the sales of conventional ovens has been minimal;in fact,most homes today utilize both appliances.Also,technology has not advanced much in this area and industry profits are flat.Based on this information
A)the threat of new entrants for either type of oven is high.
B)the threat of competitive rivalry for either type of oven is high.
C)the threat of new entrants for either type of oven is low.
D)the threat of substitutes for either type of oven is high.
E)the regulatory influence on these ovens is high and changing.
Answer: C
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Chapter 3: Managerial Decision Making
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Sample Questions
Q1) A potential disadvantage of group decisions include which of the following?
A)Goal displacement
B)Larger pool of information,which causes confusion
C)Intellectual stimulation,which takes up much more time and delaying the decision
D)Too many approaches and perspectives on the problem
E)People understand the decision and because of this are highly critical of it
Answer: A
Q2) Managers prefer uncertainty to certainty because it makes the job more challenging and interesting.
A)True
B)False
Answer: False
Q3) Discounting the future is said to partly explain governmental budget deficits,environmental destruction,and decaying urban infrastructure.
A)True
B)False
Answer: True
Q4) Describe the elements of an effective crisis management plan.
Answer: Answers will vary.
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Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) Which of the above scenario facts would be a strength for Barefoot Grass?
A)Barefoot is an environmentally friendly company.
B)Homebuilding has fallen off recently.
C)Its turf research and development has fallen behind.
D)New regulations have been passed around spraying certain types of fertilizer.
E)Its management team is the best in the industry.
Q2) List and explain at least five activities that might be involved in an environmental analysis.
Q3) Traditionally,strategic planning has emphasized a _______ approach.
A)trial-and-error
B)top-down
C)bottom-up
D)consultative
E)collaborative
Q4) When a manager tries to understand "best practices" in his/her industry,s/he is practicing "competitive intelligence."
A)True
B)False
Q5) Discuss the strategic management process.Be sure to define it and list its components in your answer.
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Chapter 5: Ethics and Corporate Responsibility
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Sample Questions
Q1) Office Depot gives a portion of their sales on school supplies to the customer's designated school.This donation to a community organization is an example of
A)economic responsibility
B)legal responsibility
C)conventional responsibility
D)ethical responsibility
E)philanthropic responsibility
Q2) Excessive emphasis on long-term revenues over shorter-term considerations is one of the factors that is conducive to unethical behavior.
A)True
B)False
Q3) Knowing what actions are morally defensible is referred to as
A)moral awareness.
B)moral judgment.
C)moral character.
D)moral certainty.
E)moral knowledge.
Q4) Discuss ecocentric management.How can it be beneficial to organizations?
Q5) Explain the risk society within which we live.
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Chapter 6: International Management
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Sample Questions
Q1) Operating in a global marketplace is considered more complex because
A)managers must compete with cost-efficient overseas competitors.
B)the lessening of trade barriers has presented many opportunities in previously protected markets.
C)many overseas competitors operate with greater economies of scale.
D)of varying cultures and coordination of globally dispersed operations.
E)international management is relatively risk-free as compared to domestic management.
Q2) Sarah can be best described as viewing cultural differences along Hofstede's dimension of
A)high power distance.
B)low power distance.
C)individualist.
D)masculinity/femininity.
E)high uncertainty avoidance.
Q3) Discuss how culture plays out in terms of ethical behavior.What can organizations do to manage these issues more effectively?
Q4) The need to lower costs is a key globalization driver.
A)True
B)False
Page 8
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Chapter 7: Entrepreneurship
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Sample Questions
Q1) Entrepreneurial orientation is the tendency of an organization to identify and capitalize successfully on opportunities to launch new ventures by entering new or established markets with new or existing goods or services.
A)True
B)False
Q2) All of the above businesses resulted from entrepreneurs who were able to spot a(n)
A)adventure.
B)opportunity.
C)strength.
D)threat.
E)benchmarking target.
Q3) Identify some of the events and trends currently unfolding in which individuals can potentially spot opportunities.Provide examples.
Q4) Discuss at least three major management challenges associated with entrepreneurship.Include strategies to overcome the difficulties.
Q5) Why would an individual want to become an entrepreneur? Explain.
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Chapter 8: Organization Structure
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Sample Questions
Q1) Delegation is the assignment of authority and responsibility to a subordinate at a lower level.
A)True
B)False
Q2) Sharon had numerous duties delegated to her during an accounting internship.Many of these required that she obtain information from other departments.She was often frustrated because some departments repeatedly refused to share information with a "mere intern!" Sharon was frustrated because she did not have the power to get the information she needed.In this situation,Sharon's supervisor most likely made the mistake of
A)delegating inappropriate tasks to an intern.
B)delegating responsibility without also delegating adequate authority to Sharon.
C)"passing the buck" for Sharon's performance.
D)taking credit for Sharon's accomplishments.
E)overestimating Sharon's capabilities.
Q3) If you are not delegating,you are merely doing things.
A)True
B)False
Q4) Compare and contrast the matrix organization with the network organization.
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Chapter 9: Organizational Agility
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Sample Questions
Q1) Diseconomies of scale refers to
A)environmental forces which inherently have a negative impact on business growth.
B)the realization of lower per unit costs.
C)the costs associated with an organization being too big.
D)employing materials/processes in related products or services.
E)an inability to achieve the advantages of larger organizational size.
Q2) A company that continually updates the methods and thinking of an organization is using which of Deming's 14 points of quality?
A)Create constancy of purpose
B)Adopt the new philosophy
C)Improve constantly and forever the system of production and service
D)Take action to accomplish the transformation
E)Institute training and retraining
Q3) Total quality management is a way of managing in which everyone is committed to the continuous improvement of his or her part of the operation.
A)True
B)False
Q4) Explain the key features in mass customization.
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Chapter 10: Human Resources Management
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Sample Questions
Q1) When the HR department evaluated the amount and type of employees that should be hired,which stage of the HR planning process were they in?
A)Scanning
B)Programming
C)Planning
D)Screening
E)Delivery
Q2) _______________ training is typically used to familiarize new employees with their new jobs,work units and the organization in general.
A)Orientation
B)Diversity
C)Team
D)Organization
E)Competitive
Q3) The three basic required benefits are workers' compensation,health care and social security.
A)True
B)False
Q4) Summarize how labor laws and unions influence human resources management.
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Chapter 11: Managing the Diverse Workforce
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Sample Questions
Q1) The rise in the weight of the average U.S.worker may raise disability concerns.
A)True
B)False
Q2) One of every four married women in two-income households earns more than her husband does.
A)True
B)False
Q3) By definition,managing diversity means that all individuals are to be treated the same.
A)True
B)False
Q4) Black,Asian,and Hispanic workers hold approximately what percent of jobs in the United States?
A)10
B)25
C)40
D)60
E)Less than 5
Q5) Give a brief history of diversity in the United States.
Q6) Discuss the competitive advantage gained by employing a diverse workforce.
Page 13
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Chapter 12: Leadership
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Sample Questions
Q1) Define leadership in your own words.
Q2) A laissez-faire style of leadership leads to more positive attitudes and higher performance.
A)True
B)False
Q3) Good followers help produce good leaders.
A)True
B)False
Q4) The end result of using the Fiedler's Contingency Model of Leadership Effectiveness is reaching one of 14 possible endpoints that states which of five decision styles is most appropriate.
A)True
B)False
Q5) A very comprehensive and useful situational model of leadership effectiveness,one that examines characteristics of followers and environmental factors in choosing a leadership style,is path-goal theory.
A)True
B)False
Q6) Explain the five key leadership behaviors identified by Kouzes and Posner.
Page 14
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) A set of perceptions of what employees owe their employers and what their employers owe them is known as a
A)personality contract.
B)quality circle.
C)psychological contract.
D)statistical process control.
E)equity theory.
Q2) The performance-to-outcome link in expectancy theory is called A)valence.
B)instrumentality.
C)expectancy.
D)equity.
E)hygiene-motivation linkage.
Q3) Maslow's need hierarchy includes existence,relatedness,and growth needs.
A)True
B)False
Q4) Instrumentality is the employee's perception of the likelihood that their efforts will enable them to attain their performance goals.
A)True
B)False
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Chapter 14: Team-Work
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Sample Questions
Q1) The Salary Survey Team is an example of which type of team?
A)Work team
B)Project and development team
C)Parallel team
D)Management team
E)Virtual team
Q2) The benefits of teams are reduced when they are not
A)visible.
B)completely independent from other groups and teams.
C)empowered.
D)held to strict standards.
E)given general goals.
Q3) Which of these is the ideal approach to conflict?
A)Avoidance
B)Smoothing
C)Accommodation
D)Compromise
E)Collaboration
Q4) Discuss at least three reasons why groups fail.
Q5) Explain at least four ways that teams can help organizations.
Page 16
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Chapter 15: Communicating
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Sample Questions
Q1) Provide suggestions that can help people manage electronic communications.
Q2) The memos sent by members of project teams to each other are examples of A)downward communication.
B)upward communication.
C)horizontal communication.
D)management by objectives.
E)vertical communication.
Q3) Regardless of the receiver's background-cultural as well as technical-you should use the same language in your message.
A)True
B)False
Q4) Hurling insults,venting frustration and otherwise breaching protocol using electronic communications is called
A)blogging.
B)flaming.
C)flogging.
D)venting.
E)spamming.
Q5) Describe the ways in which GE is breaking down boundaries.
Q6) What is "Open-Book Management?" Defend your view of this controversial practice.
Page 17
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Chapter 16: Managerial Control
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Sample Questions
Q1) In large diversified companies,market controls are often used to regulate independent business units.
A)True
B)False
Q2) "Love contracts" are one method of avoiding sexual harassment.
A)True
B)False
Q3) One symptom of an out-of-control company is a lack of agreed-upon standards.
A)True
B)False
Q4) A transfer price is the price charged by one unit for a good or service provided to another unit within the organization.
A)True
B)False
Q5) A serious mistake for an entrepreneur is to invest too much time in budgeting.
A)True
B)False
Q6) Control is a managerial necessity.
A)True
B)False
Page 18
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) One advantage of developing technology within your own company is
A)optimal utilization of your resources.
B)cost efficiencies.
C)keeping the technology exclusive to the organization.
D)being allowed to hire more people.
E)being able to take plenty of time to develop a product right.
Q2) Organizing for innovation is most effective in organizations that
A)"bust" bureaucracy.
B)unleash creativity.
C)implement development projects.
D)use a sociotechnical systems approach.
E)do all of the above.
Q3) Which of the following is a factor in management's decisions on when to adopt a new technology?
A)Ongoing development
B)Gradual diffusion
C)Innovation/dynamic competitive impact
D)Complementary innovations
E)The potential benefits of the new technology
Q4) Describe several advantages and disadvantages of technology leadership.
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Chapter 18: Creating and Managing Change
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Sample Questions
Q1) __________ take the current industry structure and its future evolution as givens.
A)Stables
B)Shapers
C)Adapters
D)Compromisers
E)Complementors
Q2) Strengthening new behaviors that support a change is known as
A)moving.
B)unfreezing.
C)freezing.
D)refreezing.
E)enforcing.
Q3) A person who builds enduring greatness through a paradoxical blend of personal humility and professional will is called a A)highly capable individual.
B)contributing team member.
C)competent manager.
D)effective leader.
E)Level 5 executive.
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