Business Administration
Final Exam Questions
Course Introduction
Business Administration is a multidisciplinary field that covers the principles and practices necessary for managing and operating organizations effectively. This course introduces students to fundamental concepts such as organizational structure, strategic planning, leadership, marketing, finance, human resources, and operations management. Emphasizing both theory and practical application, the course equips students with problem-solving skills, decision-making abilities, and an understanding of the dynamic business environment, preparing them for various administrative roles in diverse industries.
Recommended Textbook
Effective Leadership 5th Edition by Robert N. Lussier
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12 Chapters
1945 Verified Questions
1945 Flashcards
Source URL: https://quizplus.com/study-set/1066
Page 2
Chapter 1: Who Is a Leader
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/21065
Sample Questions
Q1) Contingency leadership theories attempt to combine the trait and behavioral theories to explain successful, influencing leader-follower relationships.
A)True
B)False
Answer: False
Q2) Which of the following is an example of a spokesperson role?
A) reporting information to the government
B) attending professional/trade association meetings
C) entertaining clients or customers as official representatives
D) purchasing new equipment
Answer: A
Q3) Are leaders born or made, and can leadership skills be developed?
Answer: Effective leaders are not simply born or made, they are born with some leadership ability and develop it.
Q4) Figurehead is an interpersonal role.
A)True
B)False
Answer: True
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Chapter 2: Leadership Ethics and Traits
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) All of the following affect ethical behavior EXCEPT:
A) personality traits.
B) attitudes.
C) leader-follower relations.
D) the situation.
Answer: C
Q2) Do people change their level of moral development based on the situation?
Answer: No. People generally stay at the same level of moral development but they use justification for unethical behavior in a given situation.
Q3) Give an organizational example of behavior at each of the three levels of moral development.
Answer: Students' answers will vary.
Q4) Does McClelland believe that power is good or bad? Why?
Answer: McClelland does not believe that power itself is good or bad. It is how it is used that is important. Personalized power is bad because it is used for personal gain at the expense of others. Socialized power is good because it is used to help oneself and others.
Q5) Do you believe that if you use ethical behavior it will pay off in the long run?
Answer: Generally, the answer is yes.
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Chapter 3: Leadership Motivation and Behavior
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) The process of building motivators into the job itself by making it more interesting and challenging is known as:
A) job enlargement.
B) job enrichment.
C) job enhancement.
D) none of the answers are correct
Answer: B
Q2) Ratios are generally better motivators than intervals.
A)True
B)False Answer: True
Q3) The primary reason people do what they do is to meet their needs or wants.
A)True
B)False
Answer: True
Q4) Giving employees a paycheck every week is an example of a fixed-ratio schedule.
A)True
B)False Answer: False
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Chapter 4: Contingency Theories in Leadership
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) What are the three subordinate and environmental situational factors of the path-goal model?
Q2) Which of the following best represents a situation in which a task-oriented leadership style should be used?
A) a leader with strong power has good relations with a nonrepetitive task worker
B) a leader with weak power has good relations with a nonrepetitive task worker
C) a leader with weak power has poor relations with a repetitive task worker
D) a leader with strong power has poor relations with a repetitive task worker
Q3) Neutralizers for leadership include characteristics of the subordinate, task, and organization that replace the need for a leader or neutralize the leader's behavior.
A)True
B)False
Q4) In Europe and other parts of the world, managers have fewer cultural than technical variables to deal with because of similar value systems and religious backgrounds among employees.
A)True
B)False
Q5) Identify the path-goal leadership model styles and variables.
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Chapter 5: Influencing: Politics, Power, Negotiation, and Networking
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) To increase connection power, follow the guidelines for using rational persuasion.
A)True
B)False
Q2) Your one-minute self-sell should include hobbies and other outside interests.
A)True
B)False
Q3) What type of situation (win/lose) is the goal of negotiation?
Q4) The first step in the networking process is to create your one-minute self-sell.
A)True
B)False
Q5) Referent power is based on the user's personal relationships with others.
A)True
B)False
Q6) Most day-to-day manager-employee interactions are based on ____ power.
A) legitimate
B) reward
C) coercive
D) referent
Q7) Do people really need a written networking list?
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Chapter 6: Coaching, Communication, and Conflict Skills
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190 Verified Questions
190 Flashcards
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Sample Questions
Q1) Coaching is the process of giving motivational feedback to maintain and improve performance.
A)True
B)False
Q2) The ____ conflict style user attempts to passively ignore the conflict rather than resolve it.
A) accommodating
B) collaborating
C) negotiating
D) avoiding
Q3) Which of the following is true about criticism?
A) It is generally effective in getting people to change their behavior.
B) It is a judgment of whether the person is right or wrong.
C) Placing blame, embarrassment, and focusing on the person are types of criticism.
D) The more criticism that employees receive the more defensive they become.
Q4) Women and minorities are less likely to have mentors, so should they get mentors? Will you seek out career mentors?
Q5) Describe the difference between criticism and coaching feedback.
Q6) How is the BCF model used?
8
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Chapter 7: Follower-ship and Leader Member Exchange
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180 Verified Questions
180 Flashcards
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Sample Questions
Q1) In your opinion, can a leader maintain a personal friendship with some members of his or her work group or team without creating the perception of in-groups (those in his or her social circle) and out-groups (those outside his or her social circle)?
Q2) To build a real team, the leader should:
A) make sure everyone is competent.
B) use the in-group to help.
C) form a relationship with each member.
D) know follower expectations.
Q3) The LMX-7 scale is the most commonly used instrument for defining and measuring the quality of relationships.
A)True
B)False
Q4) List five things a leader should delegate.
Q5) Possibilities of what to delegate include all of the following EXCEPT:
A) reports.
B) scheduling.
C) letters.
D) disciplining.
Q6) Describe the main focus of team building from a Leader-Follower perspective.
Page 9
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Chapter 8: Self-Managed Teams and Team Leadership
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188 Verified Questions
188 Flashcards
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Sample Questions
Q1) Probably the single greatest mistake made by those who call meetings is that they do not display the appropriate leadership style for the meeting.
A)True
B)False
Q2) Describe how team member characteristics impact self-managed team effectiveness.
Q3) The part of a meeting that covers agenda items:
A) should be the shortest part of the meeting.
B) need not be recorded in the minutes, as the agenda is already published.
C) dispenses with Robert's Rules to save time and encourage creativity.
D) should allow for some flexibility of time.
Q4) During a meeting focused on resolving a serious problem, Billy was more interested in asking the group if they heard about the company owner and the mailroom clerk. Which of the following group member problem types does Billy represent?
A) silent
B) talker
C) wanderer
D) bored
E) arguer
Q5) Outline the three parts of conducting effective meetings.
Page 10
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Chapter 9: Transformational and Charismatic Leadership
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/21073
Sample Questions
Q1) Charisma is a trait that cannot be acquired through training.
A)True
B)False
Q2) Transformational leaders are viewed as visionaries while transactional leaders are viewed as task and reward oriented.
A)True
B)False
Q3) Transactional leaders are described as all of the following EXCEPT:
A) structured.
B) passive.
C) reward-oriented.
D) influential.
Q4) Max Weber believed that charismatic leadership is born out of stressful situations.
A)True
B)False
Q5) Followers of charismatic leaders assume greater risk than they would under other types of leaders.
A)True
B)False
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Chapter 10: Leadership of Ethics, Diversity, and Culture
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/21074
Sample Questions
Q1) Describe the key indicators of a culture that supports diversity.
Q2) Describe the different generations that make up what some people are now referring to as "generational diversity" and their unique characteristics. What are the implications of generational diversity on effective leadership?
Q3) ____ describes a culture that emphasizes assertiveness and a competitive drive for money and material objects.
A) Femininity
B) Masculinity
C) Individualism
D) Collectivism
Q4) Leaders in bureaucratic cultures perceive their environments as basically stable with an external strategic focus.
A)True
B)False
Q5) What are the similarities and differences between the cooperative culture and the adaptive culture?
Q6) Discuss which of the four mechanisms for advocating ethical behavior exist where you work or have worked.
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Chapter 11: Change Management and Strategic Leadership
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/21075
Sample Questions
Q1) Which of the following is(are) stages in Lewin's classic theory of change?
A) unfreezing
B) Establishing a sense of urgency
C) Changing, moving to a new, desired state
D) A and c
Q2) To minimize employees' resistance to change, effective leaders should communicate answers to which of the following questions?
A) What is changing?
B) Why is it changing?
C) How long before the employee can retire?
D) When will the change start and end?
E) all of the answers are correct
Q3) The effectiveness of an organization's strategies is influenced by the degree of alignment between the organization's internal capabilities, resources, and its environmental opportunities.
A)True
B)False
Q4) What are the phases of the eight-stage model of planned change?
Q5) Explain the importance of strategy evaluation in the strategic management model.
Page 13
Q6) What is the difference between a strategic vision and a mission statement?
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Chapter 12: The Learning Organization and Crisis Leadership
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/21076
Sample Questions
Q1) Describe why a senior leader's physical presence is critical during a crisis.
Q2) The learning organization embraces the idea that people will learn if encouraged to face challenges, experiment, fail, and reflect on their experiences.
A)True
B)False
Q3) One of the short-term benefits of developing an effective crisis communication system with employees is that the organization will have won over the confidence, loyalty, and commitment of the employees, who appreciate being involved and listened to during a crisis.
A)True
B)False
Q4) Learning is more likely to take place in an organization in which experimentation on a large scale is encouraged and permitted.
A)True
B)False
Q5) The pre-crisis response plan requires the appointment of a crisis leader. Describe the responsibilities of this person.
Q6) Identify the benefits of pre-crisis planning.
Page 14
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