Business Administration
Final Exam Questions
Course Introduction
Business Administration is a comprehensive course that introduces students to the fundamental principles and practices that govern the functioning of modern businesses. The course covers key areas including management, marketing, finance, operations, and human resources, emphasizing how these elements interact to drive organizational success. Students will explore business decision-making processes, strategic planning, leadership styles, and effective communication within diverse business environments. Through case studies and real-world applications, the course aims to develop critical thinking, analytical, and problem-solving skills necessary for future business leaders and entrepreneurs. Recommended Textbook
Organizational Behavior Improving Performance 4th Edition by Jason Colquitt
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16 Chapters
1871 Verified Questions
1871 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) As employees gain experience, they obtain job knowledge and use this knowledge to make accurate judgments on the job.Which individual mechanism is referred to in this statement?
A)Team processes
B)Trust, justice, and ethics
C)Learning and decision making
D)Personality and ability
E)Motivation
Answer: C
Q2) _____ is a field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations.
A)Organizational behavior
B)Strategic management
C)Economic research
D)Operations management
E)Financial management
Answer: A
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Chapter 2: Job Performance
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague?
A)Harassment
B)Abuse
C)Incivility
D)Production deviance
E)Boosterism
Answer: A
Q2) Terry works doing oil changes and is sick and tired of rude customers.Terry decides to purposely use the wrong type of oil for the next rude customer knowing that it will harm the customer's engine in the long run but won't be traceable or noticed immediately.Terry is considering sabotaging the next rude customer's care, a form of
A)counterproductive behavior
B)citizenship behavior
C)creative property deviance
D)collateral theft
E)production deviance
Answer: A
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Chapter 3: Organizational Commitment
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Define organizational commitment.Briefly describe the three types of organizational commitment.
Answer: Organizational commitment is defined as the desire on the part of an employee to remain a member of the organization.The three types of commitment are: Affective commitment: a desire to remain a member of an organization due to an emotional attachment to, and involvement with, that organization. Continuance commitment: a desire to remain a member of an organization because of awareness of the costs associated with leaving it. Normative commitment: a desire to remain a member of an organization due to a feeling of obligation.
Q2) Employees who feel a sense of _____ commitment tend to engage in more interpersonal and organizational citizenship behaviors, such as helping, sportsmanship, and boosterism.
A)normative
B)evaluative
C)affective
D)proactive
E)continuance
Answer: C
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Chapter 4: Job Satisfaction
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Sample Questions
Q1) When your job provides _____, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.
A)feedback
B)autonomy
C)variety
D)significance
E)identity
Q2) Research shows that job satisfaction is one of the strongest predictors of life satisfaction.
A)True
B)False
Q3) Service jobs are high in emotional labor.
A)True
B)False
Q4) Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.
A)True
B)False
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Chapter 5: Stress
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) The first step in managing stress is to assess colleagues in the workplace.
A)True
B)False
Q2) When people first encounter stressors, the process of _____ is triggered.
A)behavioral appraisal
B)problem-focused appraisal
C)primary appraisal
D)emotional venting
E)critical thinking
Q3) A supervisor appears understanding and empathizes with his subordinates when they experience work related stress.In the example, the supervisor provides:
A)instrumental support.
B)emotional support.
C)tangible support.
D)physiological support.
E)cognitive support.
Q4) Write a note on the transactional theory of stress.
Q5) One type of strain-reducing practice involves training in relaxation techniques.
A)True
B)False
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Chapter 6: Motivation
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) What is psychological empowerment? Identify the four concepts that can make work tasks intrinsically motivating? Explain each concept.
Q2) After the annual appraisal, Ted was disappointed with his 10% increase in pay compared to the 20% increase his colleagues received.When Ted spoke to his manager, he was told his colleagues were able to perform well over the minimum standard.Ted had not been aware of the minimum he was expected to achieve or the levels generally achieved by his colleagues.What would help Ted improve his performance?
A)Goal commitment
B)Task complexity
C)Specific goals
D)Valence
E)Expectancy
Q3) _____ consists of updates on employee progress toward goal attainment.
A)Task complexity
B)Goal commitment
C)Feedback
D)Self-efficacy
E)Instrumentality
Q4) Describe the strategies for fostering goal commitment.
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Chapter 7: Trust, Justice, and Ethics
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following is a unique feature of the citizenship component of corporate social responsibility?
A)It demands that organizations follow the prescribed ethical codes for their business.
B)It proposes that law represents society's codification of right and wrong and must therefore be followed.
C)It ensures legal compliance so that a company's reputation is protected against allegations like violation of intellectual property rights or labor laws.
D)It argues that organizations should contribute resources to improve the quality of life in the communities in which they work.
E)It represents the conventional level of moral development.
Q2) Informational justice reflects the perceived fairness of the communications provided to employees from authorities.
A)True
B)False
Q3) Differentiate between the ethical and legal components of corporate social responsibility.
Q4) What is moral intensity? Briefly explain the factors that drive moral intensity.
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9
Chapter 8: Learning and Decision Making
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) _____ occurs when an unwanted outcome is removed following a desired behavior.
A)Reverse discrimination
B)Retribution
C)Extinction
D)Punishment
E)Negative reinforcement
Q2) Define the term heuristic.
Q3) Which two contingencies of reinforcement are designed to decrease undesired behaviors?
A)Punishment and extinction
B)Positive reinforcement and punishment
C)Punishment and negative reinforcement
D)Positive reinforcement and negative reinforcement
E)Negative reinforcement and extinction
Q4) Learning has a weak positive effect on commitment.
A)True
B)False
Q5) Learning is moderately correlated with task performance.
A)True
B)False
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Chapter 9: Personality and Cultural Values
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) _____ reflects whether people attribute the causes of events to themselves or to the external environment.
A)Differential exposure
B)Zero acquaintance
C)Ethnocentrism
D)Locus of control
E)Differential reactivity
Q2) Neurotic people are more likely to believe they can cope with the stressors that they experience.
A)True
B)False
Q3) Dallas, a project manager at Stars Inc., was the man behind the company's shift to a new culture that focused on being assertive with their clients.In the context of the Hofstede's dimensions, the cultural dimension _____ best describes Stars Inc.
A)collectivism
B)uncertainty avoidance
C)masculinity
D)low power distance
E)short-term orientation
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Page 11
Chapter 10: Ability
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Sample Questions
Q1) The ability to synchronize the movements of the body, arms, and legs to do something while the whole body is in motion is defined as _____.
A)perceptual speed
B)gross body coordination
C)sensory abilities
D)control movement abilities
E)fine manipulative abilities
Q2) The positive correlation between cognitive ability and performance is even stronger in jobs that are complex or situations that demand adaptability.
A)True
B)False
Q3) Describe the role of sensory ability in task performance.
Q4) Differentiate between spatial and perceptual abilities.Describe types of jobs that may require each of these abilities.
Q5) The appraisal and expression of emotions in oneself is referred to as other awareness.
A)True B)False
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Chapter 11: Teams: Characteristics and Diversity
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) When Ben performs routine tasks needed to keep progress moving in his team, he is performing the role of a(n):
A)initiator-contributor.
B)orienter.
C)energizer.
D)procedural-technician.
E)compromiser.
Q2) Write a short note on value in diversity problem-solving approach.
Q3) James participated in a problem-solving quiz competition with his friends.As Mark was the most familiar with the types of problems on the quiz, the team's performance depended entirely on Mark's performance.This type of task is called a(n):
A)disjunctive task.
B)multiplicative task.
C)surface-level task.
D)conjunctive task.
E)additive task.
Q4) An organization cannot function with only the management or just the production team.Briefly describe the types of teams using the criteria of purpose and activity, life span, and member involvement.
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Chapter 12: Teams: Processes and Communication
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Sample Questions
Q1) The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress.This is an example of poor _____.
A)systems monitoring
B)affect management
C)coordination
D)mission analysis
E)goal specification
Q2) _____ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.
A)Cohesive
B)Normative
C)Transactive
D)Potency
E)Bounded rational
Q3) Teamwork processes have a negative effect on team performance.
A)True
B)False
Q4) Explain how information richness influences the communication process?
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Chapter 13: Leadership: Power and Negotiation
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Which type of power operates primarily on the principle of fear?
A)Legitimate
B)Expert
C)Reward
D)Referent
E)Coercive
Q2) Which conflict resolution style is best used in situations in which the leader knows he or she is right and a quick decision needs to be made?
A)Avoiding
B)Compromise
C)Collaboration
D)Competing
E)Accommodating
Q3) "Sucking up" refers to which of the following influence tactics?
A)Apprising
B)Ingratiation
C)Coalition
D)Personal appeals
E)Exchange
Q4) Differentiate between inspirational appeal and personal appeal.
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Chapter 14: Leadership: Styles and Behaviors
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Sample Questions
Q1) Scenario: Polar Coat Manufacturing Brittney, Alexandria, Nicole, and Dolce are four managers at Polar Coat Manufacturing.Each in their department uses a different decision-making style and believes that their style is the best.Alexandria always presents the problem to her employees, gathers their opinions/suggestions and then makes the decision herself.Brittney gives her employees the responsibility for making the decision within a set of specified boundary conditions.Nicole makes the decision without asking her employees for their opinions/suggestions.Dolce presents the problem to her employees and seeks consensus with an emphasis that her opinion should only count as important as every other employee's in her department.Identify the decision-making style that Brittney is using.
A)Consultative
B)Autocratic
C)Delegative
D)Facilitative
E)Directive
Q2) Employees with transformational leaders tend to have higher levels of task performance.
A)True
B)False
Q3) Describe the leader-member exchange theory.Explain the two types of dyads.
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Chapter 15: Organizational Structure
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118 Flashcards
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Sample Questions
Q1) Which of the following represents every job in the organization and the formal reporting relationships between those jobs?
A)Chain of command
B)Organizational chart
C)Structural map
D)Scalar chain
E)Gantt chart
Q2) The process of creating, selecting, or changing the structure of an organization refers to:
A)formalization.
B)organizational design.
C)specialization.
D)span of control.
E)work differentiation.
Q3) Organizational restructuring has a moderate negative effect on organizational commitment.
A)True
B)False
Q4) What affect do stable and dynamic environments have on organizational structure?
Q5) Using diagrams, describe the three multi-divisional structures.
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Chapter 16: Organizational Culture
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Sample Questions
Q1) At NoFrills Corporation, employees are distant and disconnected from one another.Based on this, the organizational culture at NoFrills can be described as:
A)communal.
B)mercenary.
C)networked.
D)fragmented.
E)collectivE.Organizations that are low on both dimensions (solidarity and sociability) have a fragmented culture in which employees are distant and disconnected from one another.
Q2) Mentoring has always existed in companies on a formal basis.
A)True
B)False
Q3) _____ are the manifestations of an organizational culture that everyone can see or talk about.
A)Basic underlying assumptions
B)Observable artifacts
C)Espoused values
D)Safety cultures
E)Service cultures
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