Business Administration
Final Exam
Course Introduction
Business Administration is a comprehensive course designed to introduce students to the fundamental principles and practices of managing and operating organizations effectively. This course covers key areas such as management, marketing, finance, operations, and human resources, providing students with a broad understanding of how businesses function in various environments. Through real-world case studies, interactive projects, and discussions, students gain essential skills in decision-making, strategic planning, leadership, and organizational behavior. The course is ideal for those aspiring to pursue careers in management or entrepreneurship, as well as individuals seeking to enhance their understanding of business dynamics in a global marketplace.
Recommended Textbook Management 13th Edition by Richard L. Daft
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Chapter 1: The World of Innovative Management
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) In the __________ role, managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others.
Answer: entrepreneur
Q2) Efficiency can be defined as the amount of resources used to produce a product or service.
A)True
B)False
Answer: True
Q3) Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.
A)True
B)False
Answer: False
Q4) The ultimate responsibility of managers is to achieve high performance by using resources in an efficient and effective manner.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Evolution of Management Thinking
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162 Flashcards
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Sample Questions
Q1) An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.
A)True
B)False
Answer: False
Q2) Positions organized in a hierarchy of authority is an important characteristic of:
A) scientific management.
B) the bureaucratic organizations approach.
C) management science.
D) the human relations movement.
E) the behavioral sciences approach.
Answer: B
Q3) __________, also called the quantitative perspective, uses mathematics, statistical techniques, and computer technology to facilitate management decision making, particularly for complex problems.
Answer: Management science
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Chapter 3: The Environment and Corporate Culture
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181 Flashcards
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Sample Questions
Q1) The level of corporate culture that cannot be seen but can be discerned from how people explain and justify what they do is:
A) invisible artifacts.
B) expressed values and beliefs.
C) slogans and ceremonies.
D) dress and office layout.
E) none of these.
Answer: B
Q2) A(n) __________ includes the elements within the organization's boundaries.
Answer: internal environment
Q3) The __________ emerges in an environment that requires fast response and high-risk decision making.
Answer: adaptability culture
Q4) A(n) __________ is a narrative based on true events that is repeated frequently and shared among organizational employees.
Answer: story
Q5) List the six dimensions of the general environment.
Answer: Technological, natural, sociocultural, economic, legal/political, and international
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Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) The __________ concept proposes that corporations can alleviate poverty and other social ills, as well as make significant profits, by selling to the world's poorest people.
A) cream of the crop
B) skimming the barrel
C) bottom of the pyramid
D) top of the peak
E) base hierarchy
Q2) Collectivist values are represented in the social framework of which of thefollowing countries?
A) United States
B) Australia
C) Brazil
D) Great Britain
E) Canada
Q3) China has the fastest-growing middle class in history.
A)True
B)False
Q4) Describe the differences between high-context cultures and low-context cultures, and provide two examples of each type.
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) A(n) __________ is a group of executives (and sometimes lower-level employees as well) appointed to oversee the company ethics by ruling on questionable issues and disciplining violators.
Q2) Which of the following has become a hot-button ethical issue in the United States, as stated in the text?
A) Employee theft
B) Firing whistle-blowers
C) Monitoring employees' nonwork activities
D) Excessive executive compensation
E) Unsafe working conditions
Q3) The moral-rights approach to ethical decision making sidesteps debates about what is right, good, or just and bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account.
A)True
B)False
Q4) The domain of ethics has no specific laws.
A)True
B)False
Q5) Explain the concepts of a stakeholder and stakeholder mapping.
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Which of the following is not a typical source of equity financing?
A) Venture capitalists
B) Crowdfunding
C) Business incubators
D) Angel financing
E) All of these are sources of equity financing.
Q2) All entrepreneurs are motivated by building larger, more profitable businesses.
A)True
B)False
Q3) In the United States, entrepreneurship and small business are the engines for job creation and innovation.
A)True
B)False
Q4) Which of the following means that people are motivated to excel and pick situations in which success is likely?
A) External locus of control
B) Tolerance for ambiguity
C) Awareness of passing time
D) Internal locus of control
E) Need to achieve
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Chapter 7: Planning and Global Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) The planning process starts with:
A) a formal mission that defines the basic purpose of the organization.
B) tactical planning.
C) strategic planning.
D) operational planning.
E) controlling performance.
Q2) Tactical goals and plans are the responsibility of frontline managers and supervisors.
A)True
B)False
Q3) List four benefits that management by objectives (MBO) can provide.
Q4) The outcomes that major divisions and departments must achieve for the organization to reach its overall goals are called:
A) strategic goals.
B) tactical goals.
C) operational goals.
D) operational plans.
E) strategic plans.
Q5) __________ are developed to achieve a set of goals that are not likely to be repeated in the future.
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) According to the BCG matrix, the cash cow has a large market share in a rapidly growing industry.
A)True
B)False
Q2) A(n) __________ seeks to achieve both global standardization and national responsiveness.
Q3) Paramount, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as a(n):
A) external opportunity.
B) internal strength.
C) external threat.
D) external weakness.
E) external strength.
Q4) "How do we compete?" is a question asked when managers are considering functional-level strategy.
A)True
B)False
Q5) The strategy of moving into new lines of business is called __________.
Q6) Compare and contrast the three levels of strategy in an organization.
Page 10
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Step one in the managerial decision-making process is recognition of decision requirement.
A)True
B)False
Q2) When a small community hospital decides to add a radiation therapy unit, it is considered a __________ decision.
A) programmed
B) structured
C) nonprogrammed
D) wicked
E) certainty
Q3) __________ means that all the information the decision maker needs is fully available.
Q4) Which personal decision style is used by people who prefer simple, clear-cut solutions to problems?
A) Behavioral
B) Conceptual
C) Directive
D) Analytical
E) Classical
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) The matrix structure is perhaps the leanest of all organization forms because little supervision is needed.
A)True
B)False
Q2) __________ is the process that managers use to transfer authority and responsibility to positions below them in the hierarchy.
Q3) What are the differences between cross-functional and permanent teams?
Q4) The outcome of information and cooperation is:
A) organization.
B) planning.
C) coordination.
D) differentiation.
E) controlling.
Q5) The highest level of horizontal coordination is/are:
A) re-engineering.
B) relational collaboration.
C) relational departmentalization.
D) relational coordination.
E) task forces.
Q6) __________ means that each employee is held accountable to only one supervisor.
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Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) A(n) __________is a change in the organization's production process-how the organization does its work.
Q2) The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as __________.
Q3) High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organization development activity?
A) Team building
B) A skunkworks
C) Survey feedback
D) Focus group
E) Large-group intervention
Q4) Training is one of the most frequently used approaches to changing people's mind-sets.
A)True
B)False
Q5) Explain the concept of force-field analysis.
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Chapter 12: Managing Human Resources
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181 Flashcards
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Sample Questions
Q1) List the three most frequently used selection devices.
Q2) Recruiting activities can be divided into internal recruiting, including "promote-from-within" policies, and external recruiting, including the use of headhunters.
A)True
B)False
Q3) Which of the following is not one of the primary goals of human resource management (HRM)?
A) Finding the right people
B) Managing talent so that people achieve their potential
C) Maintaining the workforce over the long term
D) Developing an effective strategy to compete both locally and on a global basis
E) All of these are primary goals of HRM.
Q4) A(n) __________ is a clear and concise summary of the specific tasks, duties, and responsibilities of a job.
Q5) __________ assess candidates on various factors considered important for the job to be performed; they include cognitive ability tests, physical ability tests, and personality tests.
Q6) Name and briefly describe four approaches to training and development.
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Chapter 13: Managing Diversity
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Sample Questions
Q1) Which of the following countries has passed a law requiring some companies to give 30 percent of supervisory board seats to women beginning in 2016?
A) Japan
B) United States
C) China
D) Germany
E) Iceland
Q2) An organization that accommodates several subcultures, including employees who would otherwise feel isolated and ignored, refers to pluralism.
A)True
B)False
Q3) Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:
A) a diverse organization.
B) an organization that encourages pluralism.
C) a monoculture.
D) geocentric.
E) a minority-owned organization.
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Chapter 14: Understanding Invidividual Behavior
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137 Flashcards
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Sample Questions
Q1) All of the following are tactics for promoting stronger organizational commitment except:
A) maintaining a secretive culture.
B) being open and honest in business dealings.
C) giving employees a say in decisions.
D) treating employees fairly.
E) offering employees rewards that they value.
Q2) If Ben is tense, depressed, moody, and insecure, he would tend to be rated as low on which of the Big Five personality factors?
A) Agreeableness
B) Conscientiousness
C) Emotional stability
D) Openness to experience
E) Extroversion
Q3) Which of the following describes the last step in the perception process?
A) Observing information
B) Screening the information
C) Selecting what to process
D) Organizing the selected data into meaningful patterns
E) Transmitting the observed information
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Chapter 15: Leadership
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Sample Questions
Q1) Which of the following types of power results from a person's special knowledge or skill regarding the tasks being performed?
A) Reward
B) Referent
C) Legitimate
D) Coercive
E) None of these
Q2) Which of the following is not a manager quality?
A) Maintains stability
B) Organizes
C) Analyzes
D) Rational
E) Personal power
Q3) Charismatic leaders typically have a strong vision for the future, and they can motivate others to help realize it.
A)True
B)False
Q4) __________ means failing to consider the possibilities beyond what one is told and accepting others' ideas without thinking.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) How do managers motivate a diverse workforce toward common organizational goals? Write a short essay that summarizes the concept of motivation and compares the types of rewards that help drive workers to an outcome of high performance. If you know of one, include an example of a company that you believe offers exceptional employee rewards.
Q2) Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity?
A) Working harder, not smarter
B) Changing outcomes
C) Changing work effort
D) Changing perceptions
E) Leaving the job
Q3) Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.
A)True
B)False
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18
Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Which of the following is the richest medium for communication?
A) Telephone conversations
B) Face-to-face discussion
C) Electronic media
D) Written media
E) Voice mail
Q2) When an e-mail system is installed as part of the communication system, what element of the communication process is changed?
A) Channel
B) Message
C) Sender
D) Filter
E) Receiver
Q3) Social media does not include blogs and wikis.
A)True
B)False
Q4) Formulating in your mind what you are going to say next is an important part of effective listening.
A)True
B)False
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Chapter 18: Leading Teams
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192 Verified Questions
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Sample Questions
Q1) Special-purpose teams are created by the organization as part of the formal organization structure.
A)True
B)False
Q2) Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team, and it consists of the subordinates under her authority. This is an example of a __________team.
A) horizontal
B) functional
C) self-managed
D) special-purpose
E) social
Q3) A __________ team is composed of employees from about the same hierarchical level, but from different areas of expertise.
A) special-purpose
B) cross-functional
C) self-managed
D) vertical
E) diagonal
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) List three techniques involved in the implementation of total quality management (TQM).
Q2) At LBK Industries, responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees. LBK uses what type of organizational control?
A) Matrix
B) Hierarchical
C) Decentralized
D) Bottom-up
E) Balanced
Q3) Which of the following is the first step of the benchmarking process?
A) Collect
B) Plan
C) Analyze
D) Find
E) Improve
Q4) __________ is defined as "the continuous process of measuring products, services, and practices against the toughest competitors or those companies recognized as industry leaders to identify areas of improvement."
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