Business Administration
Final Exam
Course Introduction
Business Administration is an interdisciplinary field that focuses on the principles, practices, and analytical techniques involved in managing and operating businesses and organizations. This course examines essential areas such as management, marketing, finance, accounting, human resources, and operations, providing students with a comprehensive understanding of how businesses function in diverse environments. Through case studies, group projects, and real-world applications, students develop problem-solving, leadership, and decision-making skills necessary for effective organizational management and entrepreneurial success.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/77832
Sample Questions
Q1) According to the authors of Organizational Behavior,a company's greatest asset is
A)its product.
B)its financial resources.
C)its people.
D)its location.
Answer: C
Q2) Les Schwab Tires,Inc.has built a reputation of stellar customer service.
A)True
B)False
Answer: True
Q3) The ______ ________ is an organization comprised of one-third regular employees,one-third temporary employees and one-third consultants or contractors. Answer: shamrock organization
Q4) Validity is
A)an entity that can take on different values.
B)the consistency in measurement.
C)the strength of the relationship between two variables.
D)the degree to which a measure captures what it is intended to measure.
Answer: D
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Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Research suggests that some employees may be stigmatized if they were hired under an affirmative action program.
A)True
B)False
Answer: True
Q2) Define and give an example of surface-level diversity.
Answer: Surface diversity includes traits that are visible to those around us and include such demographic traits as gender,race and age.
Q3) IBM's culture of respecting diversity seems to be creating a competitive advantage for the firm.
A)True
B)False
Answer: True
Q4) In cultures high in power distance
A)there is a higher degree of egalitarianism.
B)managers are believed to be more powerful and deserving of respect.
C)managers and subordinates use first names among each other in the workplace.
D)there is higher utilization of participative decision making practices.
Answer: B
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) The interactionist perspective suggests
A)behavior is a function of the person and the situation interacting with each other.
B)behavior is solely a function of the person's personality.
C)behavior is solely a function of the situation.
D)behavior is not predictable and can not be profiled.
Answer: A
Q2) Which of the following statements about the personality trait agreeableness is accurate?
A)People high in agreeableness tend to exhibit strong aggressive behavior.
B)All occupations look to hire people who are high in agreeableness.
C)People high in agreeableness tend to be less effective at providing constructive criticism.
D)People high in agreeableness have difficulty getting along with others.
Answer: C
Q3) When people believe that things happen to them because of luck,other people or a higher being,they are classified as high in _________ ___________ ____ ___________.
Answer: external locus of control
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Chapter 4: Individual Attitudes and Behaviors
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) When an employee is treated well,he wants to reciprocate,so he performs his job more effectively.
A)True
B)False
Q2) Mateo is a 22-year-old accountant working in his first job at a major accounting firm in Philadelphia.When he is home in Virginia for a visit,he sits down for a chat with his father,who is a human resource director at a large manufacturing firm.Mateo tells his father how unhappy he is that he chose to work for the Philadelphia firm.As he does his job,he realizes this is not what he wants to do for the rest of his life.What advice can dad provide him to help him be a happier worker?
Q3) __________ ____________ is the emotional attachment people have toward the company they work for.
Q4) Personality is the main reason why individuals turnover in a firm.
A)True
B)False
Q5) What influence does general mental ability have on job performance?
Q6) An _______ is an opinion,belief or feeling about an aspect of the environment.
Q7) Describe two specific personality traits that have been shown to be related to positive work attitudes.
Page 6
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Research on equity theory suggests
A)those who perceive inequity increase their work performance.
B)those who feel over-rewarded experience little distress over the situation.
C)those who feel over-rewarded experience guilt over the situation.
D)those who perceive inequity encourage their fellow coworkers to work less hard.
Q2) Being among the best paid workers in the retail industry is the sole reason why employees at Trader Joe's are so motivated.
A)True
B)False
Q3) Many firms are instituting wellness programs for their employees as a means to improve those employees' health and well-being and lower healthcare premiums.Use the stages of organizational behavior modification (OB Mod)to explain how to modify employee health in the workplace.
Q4) Ability refers to
A)having the resources,information and support one needs to perform well.
B)having the skills and knowledge required to perform the job.
C)the intention of achieving a goal,leading to goal-directed behavior.
D)the function of performance,motivation,and environment.
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Page 7
Chapter 6: Designing a Motivating Work Environment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) A one-time reward that follows a specific accomplishment is called a _________.
Q2) Name and define three common biases in performance appraisals.
Q3) Fair hearing refers to
A)letting employees know what criteria are used in appraisal.
B)documenting performance problems and using factual evidence in rating performance.
C)ensuring that there is two-way communication during the appraisal process and the employee's perspective is heard.
D)the process where feedback is confidentially gathered from peers,customers and subordinates.
Q4) What is the formula to calculate the motivating potential score (MPS)of a job,and what is the purpose of the score?
Q5) Beliefs about different groups that may be generalized to an employee who is being evaluated,even though those beliefs may have little basis in reality,leads to a _____________ bias in performance evaluation.
Q6) The most effective goals are easy ones.
A)True
B)False
Q7) Are there any downsides to goal setting? Explain.
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Chapter 7: Managing Stress and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Wellness programs,such as gym memberships,free health screenings,weight loss programs,and smoking cessation programs
A)are associated with reduced turnover and absenteeism.
B)operate based on the placebo effect.
C)have little to do with work,but employees like them.
D)are usually offered to only the best employees.
Q2) _____,______,and ______ are examples of negative emotions.
Q3) Should we all have a "good cry" sometime to relieve stress? Why or why not?
Q4) Describe the Affective Events Theory and illustrate how it operates in organizations.
Q5) In what stress phase does the body release cortisol and begin to adjust to the demands of the stress?
A)alarm phase
B)exhaustion phase
C)adaptation phase
D)resistance phase
Q6) A practice that has been widely used by universities that provides long periods of paid time off from the normal routine of work is called a ______________.
Q7) Positive emotions include __________,_______ and ___________.
Page 9
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Chapter 8: Communication
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Given the above scenario,the students have what role in the communication process?
A)receiver
B)medium
C)decoder
D)sender
Q2) Which of the following statements regarding nonverbal body signals is true?
A)Hand waving indicates greetings in Europe just as it does in the United States.
B)A "thumbs up" means five in Germany and one in Japan.
C)The American "OK" gesture would be inappropriate or offensive in Brazil or Russia.
D)The "hook 'em horns" gesture from the University of Texas means you are warding off evil in Italy.
Q3) The process of translating ideas into words is ______________.
Q4) Research suggests that women may be speaking less in high-stakes communication situations like meetings.
A)True
B)False
Q5) Define and provide an example of body language.
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Chapter 9: Managing Groups and Teams
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) Which of the following is a factor most likely to impact a group's cohesion?
A)size
B)height
C)industry
D)past experience
Q2) All of the following statements are correct about top management teams EXCEPT
A)Top teams are most effective when there is limited diversity in their composition.
B)Top management teams generally function without formal rules for team design or structure.
C)Top management teams are important for their symbolic roles.
D)Top management teams make decisions on new products,markets and expansions and divestitures.
Q3) The norming stage in Tuckman's model of group evolution features
A)uncertainty,with observant,conflict avoidant group members who are trying to achieve several goals at once.
B)competent group members who work interdependently as part of a greater entity.
C)chaos with group members exploring power and influence roles.
D)high energy with group members committed to each other and the overall goal.
Q4) There are several types of temporary teams.Describe one such temporary team.
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Chapter 10: Conflict and Negotiations
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Which of the following statements are true with regard to determining your BATNA?
A)The party with less BATNA is in the best negotiating position.
B)You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating.
C)Assessing the best alternative to a negotiated agreement assists you in deciding whether to accept an offer.
D)The reason you negotiate is to demonstrate confidence.
Q2) Allan is a member of a union.The supervisor at the firm where he works gave Allan a three-day suspension for not wearing his protective shoes on the manufacturing floor of his firm.Allan appealed the suspension and the company's plant manager refused to rescind the suspension.The union wants to appeal this decision to a neutral third party for a ruling.What procedure does the union want to utilize?
A)mediation
B)negotiation
C)arbitration
D)conflict management
Q3) List and briefly describe each of the five conflict handling styles.
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Page 12
Chapter 11: Making Decisions
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Strategic decisions refer to
A)those that make the organization run on a daily basis.
B)how things get done.
C)those setting the course of the organization.
D)those that occur frequently enough to have an automated response to them.
Q2) Groupthink is characterized by symptoms like questioning the morality of the group.
A)True
B)False
Q3) A series of steps that decision makers should consider if their goal is to maximize their outcome and make the best choice describes
A)the bounded rationality model.
B)the rational decision-making model.
C)the intuitive decision-making model.
D)the creative decision-making model.
Q4) The intuitive decision-making model is best used when the decision maker has experience with the problem and there is time pressure.
A)True
B)False
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Page 13
Chapter 12: Leading People Within Organizations
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) A magnetic personality is _____________.
Q2) In situations of medium favorableness, A)low LPC leaders are most effective.
B)high LPC leaders are most effective.
C)medium LPC leaders are most effective.
D)either low or high LPC leaders will be most effective.
Q3) A supportive leadership style works best when there is high role ambiguity for employees,they have low abilities,and they have an external locus of control.
A)True
B)False
Q4) The __________ leadership style is appropriate for situations when tasks are boring and repetitive and they are stressful.
Q5) Researchers at the Ohio State University and the University of Michigan found that there are two broad categories of behaviors related to leadership; they are __________ and ____________.
Q6) Leaving employees alone,and,as a manager,waiting until something happens before interacting is _____________ ____________ ____ _____________.
Q7) Describe each of the types of leader decision making.
Page 14
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Chapter 13: Power and Politics
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) Coercive power tends to accompany legitimate power in an organization.
A)True
B)False
Q2) Which of the following best represents the self-focused strategy of impression management?
A)"I like your tattoo."
B)"Maybe we could grab lunch?"
C)"I am a hard worker."
D)"You must really be an expert in this."
Q3) Which of the following statements regarding antecedents of political behavior is accurate?
A)Role conflict presents opportunities for employees to negotiate their duties.
B)Authoritarian decision making leads to more political behavior in the organization.
C)Individuals high in political skill are more effective at their jobs.
D)Individuals low in internal locus of control engage in more political behavior.
Q4) Identify and define two bases of power discussed in the text.
Q5) What are three organizational antecedents of political behavior?
Q6) Power derived from one's role in the organization is ______________ power.
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Chapter 14: Organizational Structure and Change
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) What impact does organizational structure have on ethics?
Q2) Formalization
A)can lead to greater innovativeness.
B)enhances employee motivation.
C)provides for quicker decision making.
D)makes employee behavior predictable.
Q3) Centralized organizations
A)tend to have faster,more efficient decision making.
B)attract more job candidates.
C)put less pressure on higher level managers.
D)can lead to large cost savings in purchasing operations.
Q4) Give an example of a company that is organized along divisional lines.
Q5) Abdul has been downsized.Which of the following is a good piece of advice to offer him?
A)Polish your resume and job hunting skills.
B)Contact others in the organization to see if they are also affected by the downsizing.
C)Cut your losses.
D)Get angry! You just lost your job,you deserve to vent.
Q6) Is resistance to change always bad?
Page 16
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Chapter 15: Organizational Culture
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Which of the following statements is true about the effectiveness of a mission statement?
A)The mission statement must be provided to the employees when they first enter the firm to be effective.
B)The mere act of publishing the mission statement makes it effective as it clarifies to all employees the purpose of the organization.
C)Effective mission statements are always posted on the company website.
D)Detailed mission statements are more effective than simple ones.
Q2) What is the final step in a successful cultural change process?
A)training
B)role modeling
C)changing the reward system
D)creating new stories and symbols
Q3) Emphasis on precision and paying attention to details characterize a ______ _________ culture.
Q4) Organizational cultures help determine who is hired by a firm.
A)True
B)False
Q5) What are the three levels of culture?
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