Business Administration
Final Exam
Course Introduction
Business Administration is an interdisciplinary field that focuses on the theory and practice of managing organizations, including corporations, non-profits, and government agencies. This course introduces students to core business functions such as accounting, finance, marketing, human resources, and operations management. Emphasizing practical skills and strategic thinking, students will learn how to analyze business environments, make informed decisions, lead teams, and drive organizational success in a competitive global marketplace.
Recommended Textbook
Managing Human Resources 17th Edition by Scott Snell
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16 Chapters
1993 Verified Questions
1993 Flashcards
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Chapter 1: The Challenge of Human Resources Management
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/25493
Sample Questions
Q1) Labor costs are always the smallest expenditures companies make,particularly in service-intensive firms.
A)True
B)False
Answer: False
Q2) _____ requires an understanding of an organization's customers and economic and financial capabilities to help a firm achieve its strategic direction and adjust it as needed.
A)Change mastery
B)HR mastery
C)Business mastery
D)Personal credibility
Answer: C
Q3) Technology,transportation,communications,and utilities industries tend to spend the least on training.
A)True
B)False
Answer: False
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Chapter 2: Strategy and Human Resources Planning
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) In the long run,firms must approach outsourcing decisions based on cost alone to strengthen their core capabilities.
A)True
B)False
Answer: False
Q2) Which of the following is NOT an element of organizational growth?
A)Increased employee productivity
B)Large number of employees
C)Employees developing or acquiring new skills
D)High employee turnover rate
Answer: D
Q3) Strategic planning is the process of anticipating and providing for the movement of people into,within,and out of an organization.
A)True
B)False
Answer: False
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Chapter 3: Equal Employment Opportunity and Human Resources Management
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Adverse impact refers to the unintentional rejection for employment,placement,or promotion of a significantly higher percentage of members of a protected class when compared with members of nonprotected classes.
A)True
B)False
Answer: True
Q2) The Pregnancy Discrimination Act states that:
A)an employer can deny sick leave for morning sickness.
B)an employer may set mandatory lengths for pregnancy leave.
C)an employer must set pregnancy leave dates based on the individual employee's ability to work.
D)pregnancy is a temporary medical condition and not a disability.
Answer: C
Q3) When using a selection test,employers must be able to prove that the test bears a direct relationship to success on the job.
A)True
B)False
Answer: True
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Chapter 4: Job Analysis and Job Design
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Which of the following is NOT a synergistic team characteristic?
A)Support
B)Consensus
C)Acceptance
D)Agreement
Q2) Job design is the process of studying and designing equipment and systems that are easy and efficient for employees to use so that their physical well-being is not compromised.
A)True
B)False
Q3) The task inventory analysis method was pioneered by Microsoft.
A)True
B)False
Q4) Organizations can help prevent some of the problems a team experiences by determining how to compensate team members individually and jointly for its achievement.
A)True
B)False
Q5) Explain the characteristics of effective teams.
Q6) Discuss the job characteristics that motivate employees.
Page 6
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Individual employees are responsible for initiating their own career planning.
A)True
B)False
Q2) _____ is the career stage that is devoted to soliciting job offers and selecting an appropriate job.
A)Preparation for work.
B)Organizational entry.
C)Early career.
D)Job seeking.
Q3) Executives who coach,advise,and encourage individuals of a lesser rank are referred to as:
A)executive coaches.
B)mentors.
C)HR recruiters.
D)leaders.
Q4) Yield ratios can help indicate which recruitment sources are most effective at producing qualified job candidates.
A)True
B)False
Q5) What are some of the guidelines to an employee seeking a mentor?
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Chapter 6: Employee Selection
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Because of legislation prohibiting their use except in special occupations,use of lie detectors in private firms is extremely low.
A)True
B)False
Q2) Which of the following interview questions is appropriate?
A)What is the origin of your name?
B)What color are your eyes?
C)Have you ever worked under a different name?
D)Are you a U.S. citizen?
Q3) The extent to which good performance on a test correlates with high marks on a performance review is an example of:
A)criterion-related validity.
B)clinical approach.
C)construct validity.
D)cross-validation.
Q4) Reliability refers to the extent to which two methods yield similar results but are not consistent with one another.
A)True
B)False
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Chapter 7: Training and Development
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) The goal of training is to contribute to an organization's overall strategic goals.
A)True
B)False
Q2) E-learning encompasses two techniques: computer-assisted instruction,and computer-based program design.
A)True
B)False
Q3) E-learning provide all the following benefits EXCEPT:
A)bringing the training to employees.
B)replacing conventional learning experiences.
C)facilitating just-in-time skill development.
D)being more cost effective.
Q4) The four phases of a systematic approach to training are:
A)needs assessment, program design, program implementation, and evaluation.
B)organization analysis, task analysis, person analysis, and performance analysis.
C)needs assessment, person assessment, program implementation, and evaluation.
D)organization assessment, KSA assessment, person assessment, and evaluation.
Q5) Why is ethics training becoming more prevalent in companies?
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Chapter 8: Performance Management and the Employee
Appraisal Process
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/25500
Sample Questions
Q1) The federal government began evaluating employees in 1842,when Congress passed a law mandating yearly performance review for:
A)departmental clerks.
B)military personnel.
C)postal employees.
D)all federal employees.
Q2) Discuss the requirements for a successful management by objectives (MBO)program.
Q3) The choice of performance evaluation method to use depends upon the purpose of the evaluation.
A)True
B)False
Q4) The strategic relevance of performance appraisals refers to the extent to which:
A)standards relate to the overall objectives of the organization.
B)standards capture the entire range of an employee's responsibilities.
C)individuals tend to maintain a certain level of performance over time.
D)factors outside the employee's control can influence performance.
Q5) Studies have shown that employees who earn performance-based pay are more satisfied.
A)True
B)False Page 10
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Chapter 9: Managing Compensation
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Employers may _____ their workforce to help them identify the most valuable contributors.
A)segment
B)reorganize
C)educate
D)overhaul
Q2) Strategic compensation is the term used for all the processes used to determine the market rates to pay employees.
A)True
B)False
Q3) Which of the following is NOT a common goal of a strategic compensation policy?
A)To reward employees' past performance
B)To mesh employees' past performance with organizational goals
C)To remain competitive in the labor market
D)To attract new employees
Q4) The three factors that constitute the evaluation in the Hay profile method are knowledge,mental activity,and accountability.
A)True
B)False
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Chapter 10: Pay-For-Performance: Incentive Rewards
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) _____ are individuals between the ages of 25 and 41 who value a balanced lifestyle of work and play.
A)Members of Generation X
B)Members of Generation Y
C)Traditionalists
D)Boomers
Q2) When the determination of a bonus includes both production employees and nonproduction employees and this bonus is based on overall group productivity,which type of gainsharing program is being used?
A)Profit sharing
B)The Rucker Plan
C)Improshare
D)The Scanlon Plan
Q3) Incentive plans based on productivity can reduce labor costs.
A)True
B)False
Q4) More than 80 percent of companies globally are offering variable pay programs.
A)True
B)False
Q5) Discuss the advantages of incentive pay programs.
Page 13
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Chapter 11: Employee Benefits
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) The Social Security Administration administers the ______________ program.
A)Childcare
B)ERISA
C)Medicare
D)SNL
Q2) Federal government employees can usually be expected to be paid for ____ holidays a year.
A)24
B)10
C)15
D)20
Q3) A need for a new benefit should be established through consultation with employees before it is introduced.
A)True
B)False
Q4) A common childcare benefit offered by employers is the dependent care spending account.
A)True
B)False
Q5) Describe the requirements and provisions of the Family and Medical Leave Act.
Page 14
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Chapter 12: Promoting Safety and Health
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Occupational Safety and Health Administration (OSHA)violations are categorized into three types: willful,intentional,and non-intentional.
A)True
B)False
Q2) Alcoholism is a disease that runs a predictable course.
A)True
B)False
Q3) Compare and contrast the two general types of stress.Include an example of each.
Q4) Which of the following is NOT an outcome associated with depression?
A)Lower individual productivity
B)Decreased substance abuse
C)Increased morale problems
D)Increased absenteeism
Q5) Employers with exemplary health and safety records may receive recognition under the ____.
A)Voluntary Protection Program
B)Strategic Partnership Program
C)Safety and Health Achievement Recognition Program
D)Alliances Program
Q6) Discuss the four major factors that impact employee stress.
Page 15
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Chapter 13: Employee Rights and Discipline
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) An implied contract may result from statements found in employee handbooks or other employment documents.
A)True
B)False
Q2) Which of the following is NOT an exception to the employment-at-will doctrine?
A)Implied contract
B)Established protection
C)Violation of public policy
D)Implied covenant
Q3) Federal and state courts generally view the privacy rights of employees as: A)minimal.
B)nearly absolute.
C)mostly contractual.
D)increasingly dominant.
Q4) Documentation of an employee's misconduct includes stating the improvement expected by the employer.
A)True
B)False
Q5) What are the key components of a good disciplinary model?
Q6) Compare and contrast employee rights and the employment-at-will doctrine.
Page 16
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Chapter 14: The Dynamics of Labor Relations
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) The bargaining unit is that group of employees who have similar working conditions,and who are grouped together for the purpose of collective bargaining.
A)True
B)False
Q2) Which of the following is NOT a contemporary challenge to labor organizations?
A)The increased threat of foreign competition
B)The presence of an increase in employee diversity
C)Technological advantages
D)A decrease in union membership
Q3) It is the arbitrator's responsibility to ensure that each side receives a fair hearing.
A)True
B)False
Q4) A boycott is a refusal to cross another union's picket line.
A)True
B)False
Q5) Job rotations lead to increased employee satisfaction.
A)True
B)False
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Chapter 15: International Human Resources Management
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Adapting pay and other compensation benefits to match that of a particular country is known as:
A)localization.
B)split pay.
C)host-based pay.
D)home-based pay.
Q2) The European Trade Union Confederation (ETUC)represents trade workers in 83 trade unions in _____ western,central,and eastern European countries.
A)16
B)20
C)23
D)36
Q3) The _____ system of apprenticeship is one of the best in Europe.
A)British
B)Irish
C)Dutch
D)German
Q4) Define and describe the balance sheet approach used by many MNCs to calculate the compensation they wish to offer to their expatriates.
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Chapter 16: Creating High-Performance Work Systems
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) A process audit is used to determine whether a high-performance work system has been implemented as designed.
A)True
B)False
Q2) According to the research organization Gallup,_____ of the U.S.employees are somewhere in the middle,not disengaged,but not engaged either.
A)24 percent
B)34 percent
C)44 percent
D)54 percent
Q3) Achieving horizontal fit means testing to make certain that all of the HR practices,work designs,management processes,and technologies complement one another.
A)True
B)False
Q4) Most high-performance work systems make it easy to isolate a single approach to a pay system that works for everyone.
A)True
B)False
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