Business Administration
Exam Solutions
Course Introduction
Business Administration explores the foundational principles and practices that drive successful organizations, covering topics such as management, leadership, marketing, finance, human resources, and operations. The course emphasizes the development of strategic thinking and decision-making skills, providing students with a comprehensive understanding of how businesses operate in various environments. Through case studies, projects, and collaborative exercises, students learn effective communication, problem-solving, and analytical techniques essential for managing both people and processes in todays dynamic and competitive marketplace.
Recommended Textbook
Managing Organizational Change A Multiple Perspectives Approach 3rd Edition by Ian Palmer
Available Study Resources on Quizplus
12 Chapters
486 Verified Questions
486 Flashcards
Source URL: https://quizplus.com/study-set/2510
Page 2
Chapter 1: Managing Change: Stories and Paradoxes
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/49907
Sample Questions
Q1) Identify the major problem faced by Sears Holdings Corporation two years after the merger of Kmart and Sears Roebuck.
A) A lawsuit alleging environmental damage was filed by regulators.
B) A lawsuit to dissolve the merger was filed.
C) Profits were down by 45 percent.
D) Problems existed with the quality and safety of customer care.
Answer: C
Q2) Process theories lack the ability to reveal the mechanisms or logics behind a sequence of events.
A)True
B)False
Answer: False
Q3) Based on research evidence, top-down management and rules-based management styles suggest that:
A) change is dependent on due process and committee cycles.
B) the organization implementing change is responsive.
C) change will be rapid.
D) the organization implementing change is more agile.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Images of Change Management
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/49918
Sample Questions
Q1) A change manager as _____ has the task of creating meaning for others, helping them to make sense of events and developments that, in themselves, constitute a changed organization.
A) navigator
B) caretaker
C) director
D) interpreter
Answer: D
Q2) Which of the following images is most likely to help managers be aware of potential component breakdowns and see their role in terms of maintenance and repair?
A) A machine image
B) A microculture image
C) A political image
D) A macroculture image
Answer: A
Q3) Population ecology theory draws on biology and neo-Darwinism.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Why Change Contemporary Pressures and Drivers
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/49917
Sample Questions
Q1) _____ strategies are designed to maintain organizational efficiency by avoiding change, by shielding an organization from external pressures.
A) Buffering
B) Bridging
C) Binding
D) Adapting
Answer: A
Q2) Which of the following is NOT a force for stability?
A) Predictability and uncertainty reduction
B) Organizational social capital
C) Sustained advantage
D) Competitive advantage
Answer: D
Q3) After being accused of having one of the worst corporate boards in the United States during the 1990s, the Walt Disney Company remains reluctant to incorporate any form of change into the board structure or practices.
A)True
B)False
Answer: False
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: What to Change a Diagnostic Approach
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/49916
Sample Questions
Q1) According to Johnson, which of the following is NOT an element of the cultural web?
A) The paradigm
B) Stories
C) Symbols
D) Attitude
Q2) According to the 7-S framework, _____ refers to patterns of management actions, how managers spend their time, what they pay attention to, the signals that they send about priorities, and attitude to change.
A) strategy
B) support
C) staff
D) style
Q3) Which of the following is the first step in stakeholder analysis?
A) Establishing what each stakeholder expects to gain or lose if the changes go ahead
B) Checking each stakeholder's "track record" with regard to comparable issues
C) Identifying the stakeholders for the change initiative under consideration
D) Using the planned benefits of the change to strengthen support for the proposals
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: What Changesand What Doesnt
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49915
Sample Questions
Q1) Which of the following statements is True of organizational culture?
A) The public image of an organization is shaped by its organizational culture.
B) Weak organizational culture suggests strong emotional attachment to an organization.
C) Organizations with a strong organizational culture have higher turnover rates than do organizations with weak culture.
D) Organizations with a weak culture tend to have lower absenteeism rates than do organizations with a strong organizational culture.
Q2) According to Everett Rogers, who among the following take longer to reach a decision to change, but are still ahead of the average?
A) Innovators
B) Early majority
C) Late majority
D) Laggards
Q3) Disruptive innovations are introduced more often by large, dominant incumbents rather than by smaller new entrants.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
7
Chapter 6: Vision and the Direction of Change
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49914
Sample Questions
Q1) According to Paul Nutt and Robert Backoff, the _____ attribute of a vision communicates the future clearly through powerful imagery of where an organization is headed.
A) possibility
B) desirability
C) actionability
D) articulation
Q2) Core values are durable guiding principles.
A)True
B)False
Q3) According to Holpp and Kelly, the _____ approach to developing vision requires focusing on the actions and standards utilized by the organization's toughest competitors.
A) intuitive
B) analytical
C) benchmarking
D) participative
Q4) A lack of vision is associated with organizational decline and failure.
A)True
B)False
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Change Communication Strategies
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49913
Sample Questions
Q1) According to Jeanie Duck, managers often fail to realize that they are sending out messages even when they are not formally communicating.
A)True
B)False
Q2) The _____ image of managing change argues that the purpose of communication is to let people know the "why" of changes, their inevitability, and how best to cope and survive them.
A) director
B) navigator
C) caretaker
D) interpreter
Q3) Under the communication strategy of _____, fundamental issues remain the focus, but management engages employees in a dialogue about the change process and seeks to identify obstacles and misunderstandings that need to be addressed.
A) tell and sell
B) spray and pray
C) underscore and explore
D) identify and reply
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 8: Resistance to Change
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/49912
Sample Questions
Q1) Which of the following statements is True of resistance to change?
A) Overt resistance is less important to an organization than is covert resistance.
B) Resistance has emotional, cognitive, and behavioral components.
C) Detecting resistance is straightforward as long as organizations use impersonal media to communicate changes.
D) Resistance to change is likely to be the least when there is an absence of a visible crisis.
Q2) According to the _____ perspective on resistance to change, resistance is a sign that not everybody is on board in terms of making the change and resistance can and must be overcome in order to move change forward.
A) director
B) navigator
C) coach
D) nurturer
Q3) People's readiness for change will be affected by their perceptions of the likely effect of change on their personal interests.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
10
Chapter 9: Organization Development and Sense-Making Approaches
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49911
Sample Questions
Q1) According to Cummings and Worley, which of the following is NOT a skill needed by an organization development (OD) practitioner?
A) Intrapersonal skills
B) Interpersonal skills
C) Technical skills
D) General consultation skills
Q2) Which of the following is NOT a characteristic of Richard Beckhard's classic organization development (OD) approach?
A) It is spontaneous and requires compartmental diagnosis.
B) The top of the organization is committed to the change process.
C) Changing attitudes and behavior is a focus of the change effort.
D) It is action-oriented.
Q3) According to the sense-making framework, _____ is the notion that people make sense of their actions retrospectively.
A) social sense-making
B) extracted cues of sense-making
C) retrospection
D) plausibility
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Change Management, Processual, and Contingency Approaches
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49910
Sample Questions
Q1) According to John Kotter, transformational changes often fail because the changes are not embedded and because victory is declared too soon.
A)True
B)False
Q2) Which of the following pairs of researchers have developed a contingency matrix approach that begins by establishing a scale of change from "fine-tuning" to "corporate transformation"?
A) Drucker and Deming
B) Mento, Jones and Dirndorfer
C) Dunphy and Stace
D) Ghoshal and Bartlett
Q3) Andrew Pettigrew cautioned against looking for single causes and for simple explanations for change; he instead pointed to the individual, group, organizational, social, and political factors that can affect the nature and outcomes of change.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Sustaining Change Versus Initiative Decay
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49909
Sample Questions
Q1) Measuring the overall success of a change initiative should be related to the timescale over which benefits are expected to be delivered.
A)True
B)False
Q2) _____ treats occasional failure as natural and as an opportunity to develop better understanding and to improve future performance.
A) A gracious organization
B) An inverted organization
C) A learning organization
D) A matrix organization
Q3) Sustainability implies that new practices and processes are routinized until they become obsolete.
A)True
B)False
Q4) Staff selection, and promotion processes, can be subtle but powerful ways to change and to maintain an organization's culture.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: The Effective Change Manager: What Does It
Source URL: https://quizplus.com/quiz/49908
Sample Questions
Q1) According to Patrick Connor and Linda Lake, which of the following best explains the role of a "catalyst" in an organization?
A) He or she brings together people, funding, and knowledge.
B) He or she assists others in dealing with organization change.
C) He or she offers suggestions for improvement.
D) He or she encourages dissatisfaction with the status quo among staff.
Q2) A middle manager's understanding of frontline operations and issues is usually much better than that of senior management.
A)True
B)False
Q3) According to the text, a study that used university staff and students as participants found that political skill:
A) correlates with general intelligence.
B) correlates with measures of self-monitoring and emotional intelligence.
C) makes stressful events more threatening.
D) is not related to social astuteness.
Q4) Interpersonal influence can be developed by imposing one's ideas on others.
A)True
B)False
Page 14
To view all questions and flashcards with answers, click on the resource link above.