Business Administration Exam Review
Course Introduction
Business Administration is an interdisciplinary course designed to provide students with a comprehensive understanding of the fundamentals of managing and operating organizations in various sectors. The course covers essential topics such as organizational behavior, marketing, accounting, finance, operations management, and strategic planning. Students will develop critical thinking, problem-solving, and leadership skills necessary to analyze business challenges, implement effective solutions, and make sound managerial decisions. Through theoretical learning and practical case studies, this course equips learners with the tools needed for success in dynamic business environments and prepares them for a wide range of professional roles in management and administration.
Recommended Textbook
Contemporary Business 1st Canadian Edition by Louis E. Boone
Available Study Resources on Quizplus 17 Chapters
2591 Verified Questions
2591 Flashcards
Source URL: https://quizplus.com/study-set/854
Page 2
Chapter 1: The Changing Face of Business
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) In consumer orientation,a company creates a product first,and then determines if the consumer will likely purchase the product.
A)True
B)False
Answer: False
Q2) Explain how consumers benefit from business competition.
Answer: Competition forces a business that wants to continue to be profitable to constantly find acceptable ways to satisfy customers' needs.Customers benefit from new products,more services, and more economical strategies and operations that are continuously offered by firms as they strive for customer acceptance.These tactics often bring lower prices,better quality, and more convenience to the customers.The ability to buy more raises the st andard of living,increases dem and, and subsequently creates more jobs.
Q3) The new employer-employee relationship requires firms to establish rigid rules to govern employee activities.
A)True
B)False
Answer: False
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3
Chapter 2: Business Ethics and Social Responsibility
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) Paying corporate taxes is an example of corporate philanthropy.
A)True
B)False
Answer: False
Q2) Explain how a company's unethical behaviour can actually decrease the value of its business.
Answer: Although a fundamental goal of any business is to make a profit for its shareholders,the financial community dem ands that businesses behave ethically,as well as legally.When a firm fails in this responsibility (as evidenced by several recent corporate sc andals),thous ands of employees,investors, and consumers can suffer.Shareholders lose confidence in the company and sell shares,which deflate share value and,consequently,company value.
Q3) Technology has expanded the range and impact of unethical behaviour.
A)True
B)False
Answer: True
Q4) Whistle-blowers always act out of self-interest.
A)True
B)False
Answer: False
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Chapter 3: Economic Challenges Facing Contemporary Business
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194 Verified Questions
194 Flashcards
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Sample Questions
Q1) Capitalism also is referred to as a public enterprise system.
A)True
B)False
Answer: False
Q2) During an economic recession,consumer spending ________ and unemployment
A) increases;increases
B) increases;decreases
C) decreases;increases
D) decreases;decreases
Answer: C
Q3) If the market price is above the equilibrium price,________.
A) producers will earn large profits
B) consumers will go on strike and not purchase any of the product
C) the demand curve will shift to the right causing the surplus to go away
D) a surplus will occur and prices and production will fall
Answer: D
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Page 5
Chapter 4: Competing in World Markets
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) The most common first step in engaging in international business is
A) countertrade
B) foreign licensing
C) indirect exporting
D) direct exporting
Q2) Under a multidomestic strategy,each national market is treated differently.
A)True
B)False
Q3) A superior education system can lead to a comparative advantage in human resources.
A)True
B)False
Q4) A less-developed nation is facing a financial crisis due to the rapid devaluation of its currency.Which of the following might aid this country?
A) International Monetary Fund
B) World Bank
C) United Nations
D) World Trade Organization
Q5) Why have Canadian firms become increasingly focused on international business?
Page 6
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Chapter 5: Forms of Business Ownership and Organization
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) If you are considering starting your own business,a key priority for you should be to:
A) learn the basics of business.
B) incorporate your business.
C) get a loan from your local bank
D) apply for a Small Business Administration loan.
Q2) Small businesses that provide ________ have experienced the greatest increase in new jobs.
A) goods
B) services
C) products
D) retailing merchandise
Q3) Which of the following statements concerning preferred shares is FALSE? ______.
A) Owners of preferred shares never have voting rights
B) Preferred shareholders receive dividends before the holders of common shares
C) In dissolution preferred shareholders have first claim of assets,after debt holders
D) Any corporation can offer preferred shares
Q4) List the elements contained in a business plan.
Q5) What is a business incubator?
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Chapter 6: Starting Your Own Business: The Entrepreneurship Alternative
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) A person who identifies a business opportunity and allocates available resources to tap that market is a(n)_____.
A)lifestyle entrepreneur
B)globalization
C)angel investor
D)enterprise zone
E)debt financing.
F)internal locus of control
G)debt financing
H)classic entrepreneur
I)social entrepreneur
J)seed capital
K)venture capitalist
L)intrapreneurship
M)urban reserve
N)information technology
Q2) There is very little the government can do to encourage entrepreneurship.
A)True
B)False
Q3) What is intrapreneurship,and why is it important today?
Page 8
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Chapter 7: Management, Leadership, and the Internal Organization
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202 Verified Questions
202 Flashcards
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Sample Questions
Q1) Mission statements are guideposts by which managers define the organization's desired performance.
A)True
B)False
Q2) Tate,president of Progressive Graphics,is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry.Tate has effective ________ skills.
A) human relations
B) technical
C) conceptual
D) supervisory
Q3) Sometimes taking an ethical stand can cost a company lost revenues.
A)True
B)False
Q4) Organizing lays the groundwork for all management functions.
A)True
B)False
Q5) Deleting a product from the line is an example of a nonprogrammed decision.
A)True
B)False
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Chapter 8: Human Resource Management: From
Recruitment to Labour Relations
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) A ______ is pay that is based on an hourly pay rate or the amount of work accomplished
A)job enlargement
B)360-degree performance review
C)collective bargaining
D)Theory Y
E)downsizing
F)outsourcing
G)flexible work plans
H)grievance
I)wage
J)human resource management
K)performance appraisal
L)employee separation
M)lockout
N)arbitration
Q2) As long as picketing doesn't involve violence or intimidation it is considered a form of free speech.
A)True
B)False
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Chapter 9: Top Performance through Empowerment,
Teamwork, and Communication
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) Describe the communication process.How does noise interfere with the communication process?
Q2) Provide examples of types of upward and downward communication messages.
Q3) Lisa works for an advertising agency and has presented her client with ideas for new commercials.After the presentation Lisa asks for ________ to determine if the clients correctly understood her message.
A) a channel
B) a decoded message
C) less noise
D) feedback
Q4) List the basic steps in managing a public relations crisis.
Q5) Mya's team members feel attracted to the team and motivated to remain part of it.Mya's team can be characterized as ________.
A) informal
B) formal
C) verbal
D) cohesive
Q6) Explain some challenges associated with e-mail.
11
Q7) Explain the importance of the storming stage of team development.
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Chapter 10:Production and Operations Management
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) A production system that reduces a raw material to its component parts in order to extract one or more marketable products is a(n)________ production system.
A) synthetic
B) intermittent
C) analytic
D) flexible
Q2) Which type of company would be most interested in locating in an area close to its market?
A) Automobile manufacturers
B) Shipbuilding companies
C) Dry cleaners
D) Pharmaceutical companies
Q3) Why have some companies set up offshore assembly plants?
A) Nearness to raw materials
B) Available marketing opportunities
C) Inexpensive energy
D) Low labour costs
Q4) Describe a flexible manufacturing system.
Q5) List some benefits from implementing ISO standards.
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Chapter 11: Customer-Driven Marketing
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) _____ attempts to isolate the traits that distinguish a certain group of customers from the overall market.
A)secondary data
B)affinity program
C)market segmentation
D)demographic
E)target market
F)end-use segmentation
G)marketing mix
H)data mining
I)consumer behaviour
J)ownership utility
K)exchange process
L)B2B
M)person marketing
N)mass customization
O)frequency marketing
P)comarketing
Q)cobranding
Q2) Compare comarketing and cobranding.Give an example of each.
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Page 13
Chapter 12: Product and Distribution Strategies
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) One advantage of Internet retailing is that adding a large product mix to a website is less costly than making room on a store's shelves.
A)True
B)False
Q2) Compare the classification of consumer goods and services to business goods and services.
Q3) Many large retailers sell both a private brand and a manufacturer's brand,which are produced by the same manufacturer.
A)True
B)False
Q4) Technological changes can compress the life cycle of products.
A)True
B)False
Q5) Explain the relationship between a company's product line and product mix.
Q6) A new television set is classified as a specialty product.
A)True
B)False
Q7) Define product.What decisions are included in the marketing conception of a product?
Page 14
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Chapter 13: Promotion and Pricing Strategies
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) An integrated marketing communications strategy focuses on customer needs to create a diverse promotional message.
A)True
B)False
Q2) Melissa is a marketing manager for the Small Business Network at American Express and regularly sends materials to various companies to participate in credit card promotions.Melissa is employing a ________ strategy.
A) sales promotion
B) pulling
C) public relations
D) pushing
Q3) Which of the following manufacturers and products would likely spend more on personal selling than on nonpersonal selling?
A) Johnson & Johnson,Band-Aids
B) General Mills,Cheerios
C) Boeing,737 jetliners
D) Toshiba,DVD players
Q4) Differentiate between skimming pricing and penetration pricing.
Q5) Differentiate between a pushing and a pulling strategy.
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Chapter 14: Using Technology to Manage Information
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/17017
Sample Questions
Q1) _____ consists of a network of smaller computers running special software.
A)CIO
B)VoIP
C)decision support system
D)firewall
E)application service provider
F)virtual private network
G)WiFi
H)Intranet
I)malware
J)local area network
K)data
L)grid computing
M)expert system
N)executive support system
O)spyware
P)databases
Q)cloud computing
R)botnet
Q2) Identify four significant trends regarding information systems.
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Page 16
Chapter 15: Understanding Accounting and Financial Statements
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132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/17018
Sample Questions
Q1) Who is recognized worldwide as the body with sole responsibility and authority to issue pronouncements on international accounting standards?
A) FASB
B) The World Bank
C) IASB
D) GAAP
Q2) Investing activities focus on selling goods and services,but they also consider cost control as an important element of sound financial management.
A)True
B)False
Q3) ________ ratios are designed to indicate how successful a firm is in terms of its earnings as compared with its assets or owners' equity.
A) Profitability
B) Liquidity
C) Activity
D) Debt
Q4) Define GAAP and explain its purpose.
Q5) Explain the accounting equation.
Page 17
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Chapter 16: The Financial System
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/17019
Sample Questions
Q1) Commercial banks obtain most of their funds from ________.
A) the government
B) the sale of securities
C) stockholders
D) depositors
Q2) Commercial paper is securities sold by corporations,such as General Electric,that mature from 1 to 270 months from the date of issue
A)True
B)False
Q3) Mortgage-backed corporate bonds are relatively safe,even when loans are made to borrowers with poor credit ratings.
A)True
B)False
Q4) What are the Bank of Canada's four basic responsibilities
Q5) The market value of a share is the price at which the stock is currently selling.
A)True
B)False
Q6) Explain the main features of common shares.
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Chapter 17: Financial Management
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) Two types of divestitures are _____.
A) sell-offs and trade-offs
B) trade-offs and spin-offs
C) buy-offs and spin-offs
D) sell-offs and spin-offs
Q2) In most firms the controller is the chief accounting manager.
A)True
B)False
Q3) Investments that promise the highest returns tend to involve the most risk.
A)True
B)False
Q4) A company would most likely finance ________ using short-term sources.
A) inventory
B) buildings
C) another company
D) machinery
Q5) Short-term sources of funds are loans that are repaid within one year.
A)True
B)False
Q6) What is an important determinant of a firm's dividend policy?
Page 19
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