Business Administration Exam Review
Course Introduction
Business Administration is a comprehensive course that introduces students to the essential principles and practices involved in managing organizations effectively. The course covers key topics such as organizational structure, leadership, decision-making, human resource management, marketing, finance, and operations. Emphasizing both theoretical frameworks and practical applications, students gain an understanding of how businesses operate in dynamic environments and learn to analyze challenges, formulate strategies, and implement efficient solutions. This foundational course is designed to equip students with critical thinking, problem-solving, and communication skills vital for successful leadership and management roles in diverse business settings.
Recommended Textbook
Organizational Behavior Managing People and Organizations 11th Edition by Ricky W. Griffin
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18 Chapters
2257 Verified Questions
2257 Flashcards
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Chapter 1: An Overview of Organizational Behavior
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/28207
Sample Questions
Q1) A system is an interrelated set of elements that function as a whole.
A)True
B)False
Answer: True
Q2) Resolving a dispute between employees would be part of the __________ role.
Answer: disturbance handler
Q3) First-line managers need stronger conceptual and diagnostic skills than technical and interpersonal skills.
A)True
B)False
Answer: False
Q4) Managers use their interpersonal skills to understand cause-and-effect relationships.
A)True
B)False Answer: False
Q5) Leading is the process of setting deadlines and making plans to achieve goals.
A)True
B)False
Answer: False
Page 3
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Chapter 2: The Changing Environment of Organizations
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) Not paying attention to diversity can be costly to organizations in all of the following ways EXCEPT:
A)it can decrease turnover.
B)it can lower productivity.
C)it can block minority involvement in decision making.
D)it can increase tensions among workers.
E)it can increase lawsuits.
Answer: A
Q2) Car makers design and produce new model cars much more quickly now than they did in the past. This is an example of
A)effective leadership.
B)decreased cycle time.
C)increased employee morale.
D)valued diversity.
E)low-cost production.
Answer: B
Q3) Cultural diversity can enhance synergy in an organization.
A)True
B)False
Answer: True
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Chapter 3: Foundations of Individual Behavior
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125 Flashcards
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Sample Questions
Q1) What is the relationship between job satisfaction and worker productivity?
A)Job satisfaction does not necessarily lead to higher levels of productivity.
B)More satisfied men, but not women, are more productive.
C)Less satisfied workers are more productive.
D)More satisfied older workers, but not younger workers, are more productive.
E)More satisfied workers are more productive.
Answer: A
Q2) ____ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.
A)Perceived reality
B)Person-job fit
C)Selective perception
D)Complementary congruence
E)Objective reality
Answer: C
Q3) Empathy, managing emotions, and social skill are components of emotional intelligence.
A)True
B)False
Answer: True
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Chapter 4: Motivation in Organizations
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Sample Questions
Q1) The need for ____ is most frequently associated with David McClelland.
A)security
B)power
C)achievement
D)self-esteem
E)self-improvement
Q2) Security needs are the most basic needs in Abraham Maslow's hierarchy of needs.
A)True
B)False
Q3) The most difficult performance factor to manage is often
A)environment.
B)mastery.
C)activity.
D)motivation.
E)equilibrium.
Q4) Valence is how attractive or unattractive a given _________ is to a given person.
Q5) The __________ is the desire to control one's environment, including financial, material, informational, and human resources.
Q6) Friendships developed in a work group would most likely satisfy _________ needs.
Page 6
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Chapter 5: Motivating Employee Performance Through Work
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) When Sarah is ready to implement the job characteristics theory, she can use all of these guidelines EXCEPT:
A)Combining existing tasks into more complex ones
B)Opening feedback channels
C)Establishing direct relationships with clients
D)Raising pay levels to match the competition
E)Forming natural work units
Q2) Two people are needed to fill a position for a company that remains open for business from 9:0a.m. to 5:00 p.m., five days a week. Which of the following alternative work arrangements might best suit this position?0
A)Job sharing
B)Flextime
C)Telecommuting
D)Job characteristics approach
E) Compressed work week
Q3) Research finds that Douglas McGregor was the chief proponent of job specialization.
A)True
B)False
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Chapter 6: Motivating Employee Performance Through Rewards
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) In most appraisal systems, the employee's primary evaluator is the _________.
Q2) The research of Edwin Lock assumes that behavior is a result of
A)the requirements established by the organization.
B)the organizational culture.
C)conscious goals and intentions.
D)the internal organizational forces to increase profits.
E)its consequences.
Q3) _____________ programs grant additional earnings to employees or work groups for cost-reduction ideas.
Q4) Organizations typically conduct performance appraisals
A)when the employee asks for one.
B)when the manager asks for one.
C)quarterly.
D)once a year.
E)more frequently for older employees than for younger ones.
Q5) Bonus systems and piecework are considered to be incentive-based compensation systems.
A)True
B)False
Q6) An organizational policy that mandates pay __________ is illegal. Page 8
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Page 9
Chapter 7: Managing Stress and the Work-Life Balance
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Sample Questions
Q1) Type _______ people are less competitive, less committed to work, and have a weaker sense of time urgency.
Q2) Medical, psychological, and behavioral responses to stress are primarily A)eustress.
B)burnout.
C)hardiness adjustments.
D)individual consequences.
E)organizational consequences.
Q3) Unpleasant stress that accompanies negative events is called _______.
Q4) The three consequences of stress discussed in the text are burnout, individual consequences, and _______ consequences.
Q5) All of the following are signs of burnout EXCEPT:
A)putting in long hours, but getting little accomplished.
B)dreading going to work.
C)mental exhaustion.
D)physical exhaustion.
E)strenuous exercise.
Q6) Describe and give examples of the four factors in the workplace that can cause stress.
Q7) Discuss two ways in which individuals differ in response to stress.
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Chapter 8: Decision Making and Problem Solving
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) One important method for enhancing creativity is to make it a part of the organization's
A)standard operating procedures.
B)decision-making processes.
C)culture.
D)strategic plans.
E)mandate.
Q2) Under the condition of ______, the manager knows what the outcomes of each alternative.
A)certainty
B)estimation
C)risk
D)uncertainty
E)rationalization
Q3) A programmed decision occurs frequently enough for a(n) _______ to be developed.
Q4) Discuss the various steps of the rational decision-making process, then apply the steps to a either a personal or professional decision that you had to make.
Q5) Examining alternatives only until a solution that meets minimal requirements is found and then ceasing to look for a better one is called _______.
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Chapter 9: Foundations of Interpersonal and Group Behavior
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Sample Questions
Q1) A(n) ________ group is more likely to be productive in situations where the task requires creativity.
Q2) Some groups fail to complete certain stages of development before moving on to later stages.
A)True
B)False
Q3) All of the following are a result of interpersonal behaviors in organizations EXCEPT
A)serve as a source of synergy.
B)serve as a basis for social support.
C)post-decision dissonance.
D)serve as a primary source of need satisfaction.
E)serve as a source of conflict.
Q4) Discuss the primary conditions that foster the development of groupthink, and outline at least four symptoms of a group in which groupthink has taken hold.
Q5) Compare and contrast brainstorming, the nominal group technique, and the Delphi technique. Explain the purpose of each and when each is most appropriate.
Q6) Informal groups consist of friendship and ________ groups.
Page 12
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Chapter 10: Using Teams in Organizations
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127 Flashcards
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Sample Questions
Q1) Increased innovation is a specific benefit of ______ benefit of teams in organizations.
A)enhanced performance
B)employee benefits
C)reduced costs
D)quality of work life
E)organizational enhancements
Q2) Which of these would comprise managers from different areas who coordinate work teams?
A)Quality circle
B)Product development team
C)Management team
D)Skills team
E)Virtual team
Q3) Team bonus plans are similar to gain-sharing plans in that the unit of performance used for pay is the entire organization.
A)True
B)False
Q4) The team performance curve shows that performance initially ______ as reality sets in.
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Chapter 11: Communication in Organizations
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130 Flashcards
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Sample Questions
Q1) Discuss the advantages and disadvantages of electronic information processing in organizations.
Q2) Organizational communication networks can be structurally different from the reporting relationships of employees.
A)True
B)False
Q3) The primary purpose of organizational communication, according to your text, is to
A)define problems.
B)make decisions.
C)share information.
D)achieve coordinated action.
E)meet industry requirements.
Q4) Managers should foster ______ communication because it increases trust and minimizes the effects of status differences.
Q5) It is important that a sender choose the medium that corresponds to the type of message he or she is sending.
A)True
B)False
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Chapter 12: Traditional Models for Understanding Leadership
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Sample Questions
Q1) Fiedler contends that when a leader's style and the situation are mismatched, the only available course of action is to change the situation through A)transferring the subordinates.
B)job engineering.
C)making a culture change.
D)a "laissez-faire" approach.
E)hiring a consultant.
Q2) Researchers at Ohio State investigating the issue of stability of leader behaviors over time found that
A)an individual's leadership pattern did not change much in similar situations.
B)the situational context was not an important determinant of leader effectiveness.
C)employees whose supervisors ranked high on consideration had higher performance ratings.
D)leaders who exhibited high levels of consideration and structure- initiating behaviors were most effective.
E)employees whose supervisors ranked high in initiating structure had fewer absences from work.
Q3) Fiedler identified three factors that determine the ______ of the situation.
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Chapter 13: Contemporary Views of Leadership in Organizations
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Sample Questions
Q1) Which of the following does NOT describe a behavior of charismatic leaders?
A)Envision future trends and patterns
B)Set high expectations for themselves and for others
C)Model behaviors consistent with meeting expectations
D)Initiate structured tasks and make assignments
E)Demonstrating personal excitement
Q2) Which concept explores how managers function in a virtual world?
A)Vroom's decision-making tree
B)Charismatic leadership
C)Strategic leadership
D)Transactional leadership
E)Virtual leadership
Q3) Tiffany is a manager whose subordinates have moderate-to-high readiness. According to the Hersey and Blanchard model of leadership, Tiffany should use which of the following styles?
A)Telling
B)Selling
C)Participating
D)Delegating
E)Situational
Page 16
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Chapter 14: Power, Politics, and Organizational Justice
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) The adage _________ sums up one technique for controlling political activity.
Q2) Which power is the most difficult form of power to exercise?
A)Referent
B)Expert
C)Coercive
D)Legitimate
E)Reward
Q3) Simply being aware of the causes and techniques of political behavior can help a manager check their effects.
A)True
B)False
Q4) The more important the information and the fewer the alternative sources for acquiring it, the greater the degree of expert power.
A)True
B)False
Q5) _______ power is in many ways the most difficult form of power to exercise.
Q6) Expert power involves the control over informational resources.
A)True
B)False
Q7) People may engage in _______ to boost their own self-esteem.
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Chapter 15: Conflict and Negotiation in Organizations
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) All of the following are true about conflict EXCEPT:
A)it is a process, not a singular event.
B)the parties involved may be individuals, groups, or organizations.
C)it involves discomfort or animosity.
D)the parties involved need to perceive it for it to be real.
E)it is the central component of competition.
Q2) At True Colors, Inc., the sales representatives often argue with the production employees because promised orders are often behind schedule. The production employees claim the sales representatives frequently fail to submit orders until they are already past due. The sales representatives and the production employees are experiencing
A)conflict between organization and environment.
B)competition for scarce resources.
C)intergroup conflict.
D)interpersonal conflict.
E)representative conflict.
Q3) Intergroup conflict involves issues between two or more organizational groups.
A)True
B)False
Q4) The Win-Win approach is a four-step approach illustrated in ______ model.
Page 18
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Chapter 17: Organization Design
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Sample Questions
Q1) According to Mintzberg, coordination by _______ simply means that workers use informal communication to coordinate with one another.
Q2) Describe three of Mintzberg's ideal types of organization design and explain when each is most appropriate.
Q3) Environmental ____ is the degree to which environmental components change.
A)certainty
B)complexity
C)uncertainty
D)dynamism
E)synergism
Q4) According to Henry Mintzberg, the ways in which tasks are coordinated include all of the following EXCEPT:
A)by mutual adjustment.
B)by direct supervision.
C)by standardization of worker skills.
D)by developing a simple organizational structure.
E)by work processes.
Q5) Describe, discuss and give examples of at least two contemporary approaches to organization design.
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Chapter 18: Organization Culture
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128 Verified Questions
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Sample Questions
Q1) With respect to anthropological contributions to organization culture, which of the following is NOT true?
A)Anthropologists study people in social systems such as organizations and societies.
B)Anthropologists look at culture from a native's point of view.
C)Anthropologists immerse themselves in the cultures they study.
D)Anthropologists seek to understand how culture affects the structure of societies.
E)Anthropologists usually produce book-length descriptions of the cultures they study.
Q2) After developing its strategic values and cultural values, the organization must establish a(n) _______ of its direction, or a picture of what the organization will be like at some point in the future.
Q3) Of all the social sciences, anthropology is most closely related to the study of culture.
A)True
B)False
Q4) _______ are the basic beliefs about an organization's environment that shape its strategy.
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20
Chapter 19: Organization Change and Development
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Sample Questions
Q1) _______ ensures that a firm functions properly during the change process.
Q2) ______ is the process of systematically planning, organizing, and implementing change.
A)Unfreezing
B)Quality of work life
C)Transition management
D)Task redesign
E)Refreezing
Q3) Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn?
A)Overdetermination
B)Threatened expertise
C)Resource allocation
D)Group inertia
E)Decentralization
Q4) ______ involve gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems.
Q5) Describe, discuss, and give examples of transition management, why it is important, and when should it begin.
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