Business Administration Exam Review
Course Introduction
Business Administration is an interdisciplinary course that provides students with a comprehensive understanding of the principles and practices involved in managing organizations. The course covers core topics such as management, marketing, finance, accounting, operations, and human resources, enabling students to develop practical decision-making, leadership, and strategic planning skills. Emphasis is placed on both theoretical foundations and real-world applications to prepare students for dynamic roles in various business environments. Throughout the course, learners engage in case studies, group projects, and problem-solving exercises, equipping them to effectively address business challenges and pursue successful careers in diverse industries.
Recommended Textbook MGMT 11th Edition by Chuck Williams
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18 Chapters
2105 Verified Questions
2105 Flashcards
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Chapter 1: Management
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Initially, the managers in Linda Hill's study believed that their job was people development.
A)True
B)False
Answer: False
Q2) Tracy is the head of one of the three groups in the production department at an apparel manufacturing company. She assigns work to each of her subordinates in the group on a regular basis. Although she is not solely responsible for the performance of her group, she facilitates the group in achieving the monthly targets of production. In this scenario, Tracy is most likely a _____.
A) middle manager
B) team leader
C) first-line manager
D) top manager
Answer: B
Q3) Management is defined as solving organizational problems.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The History of Management
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Jameson and Harrison were both eligible for promotion. However, Patrick, their manager, decided to promote Harrison because he had been with the company for six years and was a more consistent performer than Jameson. Which of the following did Patrick lead by to promote Harrison?
A) Bureaucracy
B) Coercion
C) Synergy
D) Patriarchy
Answer: A
Q2) A systems approach to management encourages managers to view each division as a separate, vital entity.
A)True
B)False
Answer: False
Q3) A Gantt chart shows tasks on the x-axis and time in various units on y-axis.
A)True
B)False
Answer: False
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Chapter 3: Organizational Environments and Cultures
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) The dairy industry is an excellent example of a complex external environment.
A)True
B)False
Answer: False
Q2) Environmental scanning does not contribute to organizational performance.
A)True
B)False
Answer: False
Q3) Which of the following is a component of the general environment that indirectly affects all organizations?
A) Political/legal trends
B) Customers
C) Industry regulations
D) Suppliers
Answer: A
Q4) The industry regulation component of the specific environment of a company affects all businesses.
A)True
B)False
Answer: False
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Chapter 4: Ethics and Social Responsibility
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115 Verified Questions
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Sample Questions
Q1) Benjamin steals lunch from his coworkers and shouts and throws tantrums when confronted about this. In the context of workplace deviance, this is an example of
A) production deviance
B) property deviance
C) political deviance
D) personal aggression
Q2) The last step in a basic model of ethical decision making is to _____.
A) diagnose the situation
B) analyze alternatives
C) act on the situation
D) monitor the results
Q3) _____ is a company's social responsibility to make a profit by producing a valued product or service.
A) Discretionary responsibility
B) Ethical responsibility
C) Legal responsibility
D) Economic responsibility
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Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Chris is part of the top management of a bank. He formulates a plan on how the bank will deal with its competitors and serve its customers for the next five years. In this scenario, Chris has most likely contributed to developing the bank's _____.
A) strategic plan
B) single-use plan
C) tactical plan
D) operational plan
Q2) The Delphi technique is a decision-making method in which group members cast votes to select solutions.
A)True
B)False
Q3) The purpose of options-based planning is to commit people and resources to a particular course of action.
A)True
B)False
Q4) Research indicates that the effectiveness of goal setting can be doubled by the addition of feedback.
A)True
B)False
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Chapter 6: Organizational Strategy
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115 Verified Questions
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Sample Questions
Q1) A(n) _____ is a countermove, prompted by a rival's attack, that is designed to defend or improve a company's market share or profit.
A) response
B) attack
C) recovery
D) acquisition
Q2) Brickwall Builders is a real estate builder and developer. It specializes in building premium villas, office spaces, warehouses, and retail stores. Buildings of Brickwall Builders are economical, have a high resale value, and are available at very low down payment when compared to its competitors' buildings. This scenario illustrates the concept of _____.
A) core capability
B) distinctive competence
C) competitive inertia
D) strategic dissonance
Q3) Imperfectly imitable resources are those resources that are impossible or extremely costly or difficult to duplicate.
A)True
B)False
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Page 8
Chapter 7: Innovation and Change
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following statements is true of creative work environments?
A) Work is less challenging when it demands attention and focus.
B) Numerous studies have indicated that creative ideas cannot thrive under conditions of freedom.
C) Supervisory encouragement of creativity occurs when management encourages risk taking.
D) Workers become bored when they can do more than is required of them.
Q2) _____ are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged.
A) Creative work environments
B) Design iterations
C) Workflow automations
D) Core change coalitions
Q3) In the context of resistance to change, _____ is the use of formal power and authority to force others to change.
A) refreezing
B) unfreezing
C) coercion
D) negotiation
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Page 9
Chapter 8: Global Management
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Sample Questions
Q1) Zinocorp Inc., a multinational retail corporation with its headquarters in Australia, wants to open shopping malls in China and Japan. The company wants the new malls to follow the same set of rules and regulations that the parent company follows. It is evident from the scenario that Zinocorp Inc. wants to:
A) incorporate local adaptation.
B) establish global consistency.
C) create franchises.
D) form strategic alliances.
Q2) The difference between voluntary export restraints and quotas is that:
A) unlike quotas, voluntary export restraints limit the amount of a product that can be imported annually.
B) unlike quotas, voluntary export restraints are imposed by the importing company.
C) unlike quotas, voluntary export restraints limit the amount of a product that can be exported annually.
D) unlike quotas, voluntary export restraints are imposed by the exporting company.
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10
Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work.
A)True
B)False
Q2) As the chief innovation officer of an apparel manufacturing company, Kathleen has the right to issue orders to the costume designers of various divisions of the company. These costume designers, in turn, have the right to issue orders to the cutting room workers of the company. In the context of organizational authority, which of the following features of a traditional organizational structure does this scenario best illustrate?
A) Horizontal authority
B) Pseudo-authority
C) Line authority
D) Staff authority
Q3) In a decentralized organization, workers closest to problems are authorized to make the decisions necessary to solve the problems on their own.
A)True
B)False
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Chapter 10: Managing Teams
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Sample Questions
Q1) Every team member of the games development team at Crux Corp. is present when new employees are hired. Every team member works on his or her own project and also sets a deadline for the project. This team is an example of a _____.
A) semi-autonomous work group
B) department team
C) traditional work group
D) self-designing team
Q2) Susan leads a product innovation team. Her team meetings usually involve heated arguments, and many of the team members are known to lose their composure while discussing a new product idea. However, the team members immediately reconcile with each other after the meetings. This scenario illustrates the concept of _____.
A) structural accommodation
B) conservative bias
C) minority domination
D) cognitive conflict
Q3) Intentionally doing one's work badly is an example of a negative team norm.
A)True
B)False
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12
Chapter 11: Managing Human Resource Systems
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) From a legal perspective, the two kinds of sexual harassment are:
A) quid pro quo and hostile work environment.
B) intentional discrimination and minority domination.
C) adverse impact and disparate treatment.
D) affirmative action and opportunistic behavior.
Q2) During the hiring process for a customer relationship manager at Jocylles, a toy manufacturer, the applicants were given role-playing exercises in which they were asked to interact directly with a trained role player. This was designed to assess the communication and interpersonal skills of the candidates. In this scenario, which of the following selection tests did Jocylles employ to hire a customer relationship manager?
A) Specific ability quizzes
B) Assessment centers
C) Personality quizzes
D) Biographical data surveys
Q3) Like other major human resource decisions, employee termination decisions should be made on the basis of job-related factors.
A)True
B)False
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Chapter 12: Managing Individuals and a Diverse Workforce
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115 Verified Questions
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Sample Questions
Q1) Agreeableness is the degree to which someone is _____.
A) resolute and has a problem-solving attitude
B) curious
C) flexible and forgiving
D) thorough, persevering, and achievement oriented
Q2) Which of the following is a reason for smaller representation of minority groups in management positions?
A) Most companies implement affirmative action programs.
B) Most companies do not prefer hiring candidates of minority groups.
C) Members of minority groups prioritize family values over career goals.
D) Members of minority groups are assumed to be not interested in learning new things.
Q3) According to research results, older workers are more likely to use drugs and alcohol at work.
A)True
B)False
Q4) Affirmative action programs guarantee workplace diversity.
A)True
B)False
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Page 14
Chapter 13: Motivation
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Sample Questions
Q1) Although Chad, an accountant at a supply chain management company, worked overtime this week, he readily agreed to his supervisor's request to work for five more hours during the weekend. This is because Chad likes to cooperate with his superiors. In the context of McClelland's Learned Needs Theory, Chad is most likely motivated by the need for _____.
A) achievement
B) affiliation
C) power
D) relatedness
Q2) Peggy loves her new job as a media planner mainly because she feels that her superiors are fair to her despite her being a new employee. She feels that she is treated at par with other employees of the firm. Which of the following theories of motivation does this scenario illustrate?
A) Expectancy theory
B) McClelland's Learned Needs Theory
C) Alderfer's ERG Theory
D) Equity theory
Q3) Managers should reduce employees' outcomes to restore equity.
A)True
B)False
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Chapter 14: Leadership
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Adeline runs a multi-cuisine restaurant. On the day of a big event at the restaurant, the chefs run out of cooking gas. At this point, Adeline brings her staff together to discuss how quickly arrangements could be made for procuring more cooking gas. She allows the chefs to make the decision on what needs to be done next. In the context of the normative decision theory, which of the following decision styles has Adeline adopted in this scenario?
A) The AI decision style
B) The AII decision style
C) The CI decision style
D) The GII decision style
Q2) In the context of the Blake/Mouton leadership grid, which of the following is a similarity between leaders using the impoverished management leadership style and leaders using the authority-compliance leadership style?
A) Both have a low concern for production.
B) Both have a high concern for production.
C) Both have a high concern for people.
D) Both have a low concern for people.
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Page 16
Chapter 15: Managing Communication
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Sample Questions
Q1) In the context of the basic perception process, _____ is the process of attaching meaning to new knowledge.
A) attention
B) organization
C) interpretation
D) retention
Q2) Harrison Corp. wants to raise its level of service to enhance customer experience. The board of directors send out an email containing a message of encouragement directed toward the employees. In the context of formal communication channels, this scenario illustrates _____.
A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication
Q3) Most of the information in a company:
A) is conveyed through downward communication channels.
B) is conveyed using upward communication.
C) moves along organizational grapevines.
D) moves through formal communication channels.
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Page 17
Chapter 16: Control
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Sample Questions
Q1) The fourth and lowest level of sustainability is waste disposal.
A)True
B)False
Q2) _____ are accounting statements that show what has happened to an organization's revenue, expenses, and net profit over a period of time.
A) Statements of financial position
B) Balance sheets
C) Statements of stakeholders' equity
D) Income statements
Q3) Colby runs a start-up that sells seasonal holiday packages. He leads a team of 10 people. Every time his customers are happy with the package created for them, he rewards his employees with shopping vouchers. However, if they break rules or do not comply with the company's policies, he reduces their incentives. In this scenario, Colby is using _____.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control
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18
Chapter 17: Managing Information
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Sample Questions
Q1) Kandriva, a fitness equipment manufacturer, runs a small-scale customer service center with thirty customer service representatives. The company invests around $5000 annually toward repair and maintenance of telephones and telephone lines catering to its customer service center. In this scenario, it is evident that Kandriva incurs _____.
A) communication cost
B) processing cost
C) storage cost
D) retrieval cost
Q2) A(n) _____ converts printed text and pictures into digital images.
A) bar code reader
B) electronic scanner
C) autonomous recording unit
D) perceptual filter
Q3) _____ usually begins with the user telling the data mining software to look and test for specific patterns and relationships in a data set.
A) Undirected data mining
B) Descriptive data mining
C) Supervised data mining
D) Unsupervised data mining
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Page 19
Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Which of the following characteristics of quality products is defined in terms of the average time between breakdowns?
A) Serviceability
B) Durability
C) Reliability
D) Tenacity
Q2) Customer satisfaction and customer loyalty lead to long-term profits and growth.
A)True
B)False
Q3) Sundown Communications, a media company, recently became ISO 9000 certified. Based on this information, which of the following statements is true of Sundown Communications?
A) It manages, monitors, and minimizes the harmful effects of the company on the environment.
B) It displays consistency in quality management and quality assurance in the company.
C) It assures security for all printing processes in the company.
D) It overlooks the occupational health and safety of management systems in the company.
Page 20
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