Business Administration Exam Review
Course Introduction
Business Administration is a multidisciplinary course that explores the principles, theories, and practices essential for managing modern organizations effectively. The curriculum covers key areas such as management, marketing, finance, accounting, human resources, and operations, providing students with a holistic understanding of how businesses operate and grow. Emphasis is placed on developing strategic thinking, leadership, analytical, and decision-making skills through real-world case studies and collaborative projects. Students will also gain insight into ethical considerations and the impact of globalization, preparing them for diverse roles in todays dynamic business environment.
Recommended Textbook
Human Resources Management 2nd Canadian Edition by Deborah Zinni
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15 Chapters
1873 Verified Questions
1873 Flashcards
Source URL: https://quizplus.com/study-set/2173
Page 2
Chapter 1: Changing Nature of Human Resources Management
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43331
Sample Questions
Q1) Which situation is NOT affecting the roles played by HR management within the firm?
A)increasing need for high-technology workers
B)business restructuring
C)cost reduction pressures
D)globalization of business
Answer: A
Q2) Which of the following terms best encompasses the value of all the capabilities, knowledge, skills, life experiences, and motivation that people contribute to a workforce?
A)total human resources
B)human assets
C)organizational talent inventory
D)human capital
Answer: D
Q3) Operational HR is essentially reactive while strategic HR is essentially pro-active.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Strategic HR Management and Planning
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162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/43332
Sample Questions
Q1) Which of these apparent characteristics of useful HR metrics does NOT belong?
A)Measures provide subjective data.
B)Measures are linked to strategic and operational objectives.
C)Results can be compared both internally and externally.
D)Calculations can be clearly understood.
Answer: A
Q2) Research has shown that, in most cases, an employee's decision to quit an organization undergoing a merger or acquisition tends to be made quickly and in response to a "shock," such as a bad performance appraisal.
A)True
B)False
Answer: False
Q3) Where can much of the data needed for a comprehensive audit of all current jobs be found?
A)employee evaluations
B)existing staffing and organizational databases
C)personnel update forms completed by employees
D)supervisory files
Answer: B
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Page 4
Chapter 3: Legal Environment of Equal Employment and Diversity
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Clara, an accounts receivable clerk at a large insurance agency, has just converted to a religion that requires women to wear modest clothing (high-necked, long-sleeved tops, below-knee-length skirts, and a headscarf). Clara's employer must provide reasonable accommodation and allow Clara to wear her garb, even though some of her co-workers are annoyed at Clara's "ostentatious modesty."
A)True
B)False
Answer: True
Q2) Under the Charter, the right to join a trade union is protected.
A)True
B)False
Answer: False
Q3) If an employee develops a disability, a reasonable accommodation may involve shifting that employee to a different job where the disability affects job performance less.
A)True
B)False
Answer: True
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Chapter 4: Redefining Jobs and Job Analysis
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Telework requires less self-scheduling by employees.
A)True
B)False
Q2) Amanda is responding to a job advertisement that describes the company's employees as "crew members." Which of the following is the job design approach this company probably uses?
A)the navy method of management
B)individual productivity bonuses
C)virtual employees
D)work teams
Q3) The primary purpose of job analysis is to obtain information that can be used in redesigning jobs for increased productivity.
A)True
B)False
Q4) Which of the following statements does NOT express a common fear about job analysis?
A)Employees are under investigation for having done something wrong.
B)Managerial flexibility will be limited.
C)Employees will refuse to do work outside their job description.
D)The job will become too creatively demanding and ambiguous.
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Chapter 5: Recruiting in Labour Markets
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/43335
Sample Questions
Q1) Recruiting should be viewed as part of the organization's marketing effort.
A)True
B)False
Q2) All but one of the following are drawbacks of promoting from within. Which is the advantage?
A)Vacancies created by internal promotions must be filled.
B)Moving protected-class individuals up through the organization may be slower.
C)Creativity and new approaches to problems may increase because of the sense of security that promotion from within generates.
D)An employee's good performance on one job may not predict performance on another job.
Q3) Antares Ltd. has an organizational strategy that focuses on quality, and so its HR department has a strategy that focuses on quality. Antares Ltd. can expect its cost per hire to be higher than most of its competitors' costs.
A)True
B)False
Q4) Radio is less effective than other advertising mediums used for recruiting.
A)True
B)False
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Chapter 6: Selection of Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Which of the following identifies a situation that shows the measuring of criterion-related validity?
A)when an employer uses a test as a predictor of job performance
B)when applicants' test results are compared with subsequent job performance
C)when an employer tests current employees and correlates the scores with their performance ratings
D)when a logical, non-statistical method is used to identify characteristics necessary to perform the job
Q2) Volta Ltd. is planning to fill a number of openings for entry-level professionals. The selection process is quite extensive and includes several levels of individual interviews, team interviews, and psychological tests as well as general ability tests. Much of the interview time will focus on the applicant's philosophy of life and work. Which of the following does Volta seem to be highly concerned about?
A)achieving person-organization fit
B)defining who is an applicant
C)matching people to the jobs
D)complying with employment equity requirements
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Chapter 7: Training Human Resources
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/43337
Sample Questions
Q1) The director of training at a software design firm is considering various methods of gathering information on employees' training needs. Three of these methods are listed below. Which of the following options should the director ignore?
A)attitude surveys
B)records of critical incidents
C)grievances
D)skill tests
Q2) Which of the following terms refers to what happens when an employer provides new employees with a planned introduction to their jobs, co-workers, and the organization?
A)organizational entry
B)indoctrination
C)employee development
D)orientation
Q3) Orientation leads to better performance on the job.
A)True
B)False
Q4) What is cooperative training? Describe its usefulness.
Q5) What learning principles should you consider in designing a training program?
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Chapter 8: Talent Management and Development
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/43338
Sample Questions
Q1) The primary reason why people choose one career over another is the prospect of high compensation.
A)True
B)False
Q2) When opportunities for promotion are scarce, which of the following strategies are likely to be used by the employer to keep employees motivated and to develop their talents within the organization?
A)sending employees to a corporate university
B)allowing employees a sabbatical or leave of absence
C)providing employees with opportunities for lateral job rotation
D)assigning employees to a career coach
Q3) Which of the following is a recent development in the typical career?
A)Career paths are outdated; the typical career is marked by lack of progression.
B)A successful career requires steady progression.
C)Careers will include many different positions, transitions, and organizations.
D)A person's early career is marked by stability, but a later career is marked by frequent job changes.
Q4) Discuss the concept of lifelong learning as it applies to HR development.
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Page 10
Chapter 9: Performance Management and Appraisal
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Performance appraisal feedback can cause change in the subordinate's behaviour. In order to achieve change, which of the following needs to be provided?
A)admission by the manager that he/she played a role in the subordinate's poor performance
B)punishment connected with poor performance
C)specific suggestions for action
D)a specific reward attached to improved performance
Q2) Behaviour-based information is used in evaluating job performance. Which of the following statements provides an accurate assessment of its use?
A)It is the easiest to develop.
B)It clearly specifies the behaviours management wants to see.
C)It looks at the outcomes the employee has achieved.
D)Its aim is to identify the one behaviour that will lead to job success.
Q3) The need to be both coach and mentor during the performance appraisal process causes many managers to feel internal conflict and confusion.
A)True
B)False
Q4) Discuss the characteristics of a legally defensible appraisal system.
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Chapter 10: Compensation Strategies and Practices
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43340
Sample Questions
Q1) Which of these options does NOT provide an example of indirect compensation?
A)health/medical insurance
B)stock options
C)paid time off
D)pension plans
Q2) Functional expertise would be classified as a subfactor of the know how factor in the Hay system of job evaluation.
A)True
B)False
Q3) Larry has decided to go back to his hometown of Mellonburg, Ontario, and set up an architectural design business. Mellonburg is a depressed farming community of 351 residents. It is 20 km from the nearest movie theatre and 70 km from the nearest Starbucks coffee shop. In which quartile will Larry probably have to pay in order to attract highly skilled architects?
A)first
B)second
C)third
D)fourth
Q4) What is meant by equity? Is equity an important consideration in compensation?
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Chapter 11: Variable Pay and Executive Compensation
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Rachel, the CEO of a large marketing firm, has been asked to serve on the compensation committee of another large marketing firm. If Rachel agrees to serve, she can accept payment of a large fee.
A)True
B)False
Q2) Which of the following terms is most associated with use of the company helicopter, country club memberships, first-class air travel, and a chauffeured limousine?
A)perquisites
B)golden handcuffs
C)motivators
D)executive mandates
Q3) Which of these characteristics would work against developing effective individual incentive plans?
A)The organization puts an emphasis on teamwork.
B)Individual employee performances can be identified.
C)Employee growth and achievement are emphasized in the organizational culture.
D)Independent work is performed by employees.
Q4) What factors will contribute to a successful variable pay plan?
Q5) Describe the various methods of compensating sales employees.
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Chapter 12: Managing Employee Benefits
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43342
Sample Questions
Q1) Medical costs can be monitored and reduced by using restrictions and market system alternatives. Which of the following is a system associated with these approaches?
A)monitored health plans
B)medical review programs
C)medical option plans
D)managed care
Q2) Which of the following is the best way to characterize Canada's health-care system?
A)available to all Canadians
B)guided by the Canada Medicare Act
C)administered by the federal government
D)privately funded by employees
Q3) What security benefits are mandated by federal or provincial law? How are they funded?
Q4) Employers hope that when employees are educated about the costs of the benefits their employers provide, their satisfaction with their benefits will rise.
A)True
B)False
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Chapter 13: Health, Safety, and Security and Risk Management
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43343
Sample Questions
Q1) The term "security" refers to protection of the physical well-being of people.
A)True
B)False
Q2) A critical step in terminating an employee is to change computer passwords and delete the person's access codes.
A)True
B)False
Q3) Which of the following is a major contributor to the increase in workers' compensation costs?
A)injuries to employees while working in foreign countries
B)escalating numbers and seriousness of on-the-job accidents
C)injuries to employees while working at home
D)higher medical costs and fraud
Q4) Safety committees tend to have little influence in the organization because executives typically place more value on the recommendations of outside experts. Consequently, much safety work has been outsourced to safety engineering companies.
A)True
B)False
Page 15
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Chapter 14: Employee Rights and Discipline
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43344
Sample Questions
Q1) Which of the following is NOT one of the main types of restrictive covenants in employment contracts?
A)non-disclosure
B)non-compete
C)non-solicitation
D)non-trespass
Q2) An employment contract specifying two years' notice of resignation would likely be enforceable.
A)True
B)False
Q3) Which of the following issues pertaining to substance abuse at work is NOT a concern of employers?
A)absenteeism
B)theft/fraud
C)privacy violations
D)health-care expenses
Q4) Explain the growth in alternative means for resolving disputes. Describe three methods of alternative dispute resolution.
Q5) What should managers consider when preparing employee handbooks?
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Chapter 15: Unionmanagement Relations
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/43345
Sample Questions
Q1) Which of the following phrases explains the relationship between national and international unions and federations?
A)not governed by a federation, but affiliated with one
B)not affiliated with a federation
C)governed by a federation
D)not governed by a federation and independent of one
Q2) Women in traditionally pink-collar jobs are more likely to unionize than are women holding white-collar positions.
A)True
B)False
Q3) Which of the following statements characterizes interest-based bargaining?
A)There is bargaining over positions.
B)Subjective criteria are used to determine an appropriate resolution to an issue.
C)Options for mutual gain are invented.
D)People are included as part of the problem.
Q4) What is the role of collective bargaining in union/management relations? Describe a typical collective bargaining process.
Q5) What is the current state of labour unions in Canada?
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