Business Administration Exam Review
Course Introduction
Business Administration is a comprehensive course designed to introduce students to the fundamental principles and practices involved in managing business operations. The course covers key areas such as organizational structure, strategic management, marketing, finance, human resources, and operations management. Students will gain an understanding of how businesses are organized and operated, learn about decision-making processes, and explore the critical role of leadership and teamwork in achieving organizational goals. Through case studies and practical exercises, learners will develop analytical and problem-solving skills essential for success in the dynamic field of business.
Recommended Textbook
Developing Management Skills 8th Edition by
David A. Whetten
Available Study Resources on Quizplus
10 Chapters
1006 Verified Questions
1006 Flashcards
Source URL: https://quizplus.com/study-set/2240
Page 2
Chapter 1: Developing Self-Awareness
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/44523
Sample Questions
Q1) According to the definition of emotional intelligence adopted by the textbook authors,how many abilities are involved with emotional intelligence?
A)1
B)2
C)3
D)4
E)5
Answer: D
Q2) Which is not one of the most researched big five personality attributes?
A)Extraversion
B)Agreeableness
C)Ego
D)Neuroticism
E)Conscientiousness
Answer: C
Q3) Terminal values prescribe desirable standards of conduct or methods for attaining an end.
A)True
B)False
Answer: False
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Chapter 2: Managing Personal Stress
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/44524
Sample Questions
Q1) Establishing clear goals in designing a performance appraisal process for clerical positions is likely to lead to the elimination of stress.
A)True
B)False
Answer: False
Q2) Morgan is a computer programmer.If we allow Morgan to work at home where she would have the authority to make decisions about how and when she did her work,we would likely reduce situational stress.
A)True
B)False
Answer: False
Q3) The authors of the text suggest that encounter stress can be reduced by improving and developing social and cognitive intelligence.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Solving Problems Analytically and Creatively
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/44525
Sample Questions
Q1) A common problem in managerial decision making is that alternative solutions to problems are evaluated as they are proposed.
A)True
B)False
Answer: True
Q2) Which type of creativity emphasizes developmental and deliberate responses to problems?
A)Imagination
B)Investment
C)Incubation
Answer: C
Q3) There are six things one can do to help create more conceptual flexibility.Briefly explain each one.
Answer: (1)Give yourself some relaxation time.(2)Talk to others about potential ideas.(3)Find a place where you can think.(4)Ask others for ideas about your problem.(5)Read a lot.(6)Protect yourself from idea killers.
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Chapter 4: Building Relationships by Communicating
Supportively
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/44526
Sample Questions
Q1) You know that your performance has recently declined.You tie this decline to the new software.Even though you fully understand how to use the new software,you think the software is garbage.In fact,you campaigned against the software but lost the political battle.Your boss has called you into her office.What would be the most correct response for the boss to use?
A)"You need to either shape up or ship out.The software stays!"
B)"Don't worry ...everything will work out.Just give it time."
C)"I can help you do this better."
D)"You do recognize there is a problem,don't you?"
Q2) A personal management interview program is a regularly scheduled meeting between a manager and all of his or her employees.The meeting allows everyone the chance to talk together about particular issues.
A)True
B)False
Q3) What principles of supportive communication and supportive listening are violated in this case?
Q4) Categorize each of the statements by naming the rule of supportive communication that is either illustrated or violated.
Q5) Briefly explain the eight principles of supportive communication.
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Chapter 5: Gaining Power and Influence
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/44527
Sample Questions
Q1) What should subordinates perceive about their boss in order to feel a higher status in the organization and to feel higher morale?
A)He is on their side.
B)He has considerable downward influence.
C)He has considerable "clout."
D)He is equal to them.
Q2) Which is a characteristic of a powerful manager?
A)Is rule-minded
B)Accomplishes more personally
C)Does more with less resources available
D)Limits information that others get
Q3) How is power accrued via horizontal and vertical network relationships?
A)By manipulating people in the network
B)By one's location and function in the network
C)By the flexibility of one's personality in the network
D)By exercising judgment in decision making
Q4) What organizational issues (River Woods Plant issues)will require strategies to help the plant manager maintain power and influence? Why will the issues affect the plant manager's influence?
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Chapter 6: Motivating Others
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/44528
Sample Questions
Q1) The first diagnostic question that must be asked by a supervisor of a poor performer is whether the person's performance deficiencies stem from lack of commitment or lack of motivation.
A)True
B)False
Q2) What did one research study on computer programmers suggest about what programmers wanted to be rewarded for and what managers thought programmers wanted to be rewarded for?
A)Their views were different-programmers valued rewards that were controlled by the organization,for example,salary.
B)Their views were the same.
C)Their views were different-programmers valued rewards that were controlled by their immediate supervisors,for example,praise.
D)Their views were the same-programmers and bosses valued rewards that were controlled by the institution.
Q3) Using the behavioral guidelines and Figure 5 as diagnostic aids,what are the strengths and weaknesses of Electro Logic (EL)from a motivational perspective?
Q4) Explain the key components of the path-goal theory of leadership.
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Page 8
Chapter 7: Managing Conflict
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95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/44529
Sample Questions
Q1) A person is probably an ineffective conflict manager if she/he (1)chooses an approach to resolve conflict based on an assessment of the situation, (2)relies on one or two strategies regardless of changing circumstances,and (3)implements the collaborative approach too often.Which statements are correct?
A)All three statements are correct.
B)Only statement 2 is correct.
C)Only statements 2 and 3 are correct.
D)Only statements 1 and 3 are correct.
E)Only statement 3 is correct.
Q2) Based on the behavioral guidelines for the collaborative approach,how could Dan have managed this conflict more effectively?
Q3) Bill is described as an idealistic person.He is trustworthy,optimistic,and loyal.Which conflict style would he most likely prefer?
A)Forcing
B)Accommodation
C)Avoidance
D)Compromise
E)Collaboration
Q4) What are the sources of conflict in this case?
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Chapter 8: Empowering and Delegating
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/44530
Sample Questions
Q1) A peer has asked you about empowerment.Which is the best summary statement to share with your peer?
A)"Essentially,workers accomplish tasks because they are intrinsically attracted to them."
B)"Essentially,workers accomplish the tasks because of the extrinsic rewards offered to them."
C)"Essentially,empowerment and Theory X are the same."
D)"Essentially,empowerment is just a fancy word for delegate."
Q2) If you were an outside consultant attending the meeting,what advice would you give Ken? What advice would you give Ruth?
Q3) You have decided to provide information to enhance empowerment among your employees.The information should be relevant to the employees' tasks and department.
A)True
B)False
Q4) Explain the core dimensions of empowerment.Provide a real-life example for each dimension.
Q5) Explain the five key criteria one should focus on in determining when to delegate work to others.
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Page 10
Chapter 9: Building Effective Teams and Teamwork
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/44531
Sample Questions
Q1) Which of the following characteristics is least likely to be reflected in a SMART goal?
A)Specific
B)Measurable
C)Altruistic
D)Realistic but stretching
E)Time-bound
Q2) Effective teams (1)function so well they create their own magnetism, (2)are interested in others' success as well as their own,and (3)devalue members who don't work cohesively with the rest of the team.Which statements are correct?
A)Only statements 1 and 3 are correct.
B)Only statements 2 and 3 are correct.
C)Only statements 1,2,and 3 are correct.
D)Only statements 1 and 2 are correct.
Q3) Which did the Xerox Corporation do when it implemented hierarchial family teams?
A)Guaranteed that the teams' past success would continue
B)Worked to minimize doubts
C)Engaged team members in teaching others
D)Put teams together in a way that would decrease divisiveness
Q4) What points to a high level of trust among the ELITE team members?
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Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/44532
Sample Questions
Q1) Jane pays you a compliment and tells you that you look nice today.George asks if you got your hair styled because it looks good.Pam asks if you had a sleepless night because you look tired or sick.Which comment will be longer lasting in its effects upon you? The comment from A)Jane.
B)George.
C)Pam.
D)There is not enough information to decide.
Q2) Which statement best describes the difference between a vision of abundance and a vision of goal achievement or effectiveness?
A)A vision of abundance means being at the top,being number one in the marketplace.A vision of goal achievement means reaching a standard regardless of whether you are number one.
B)A vision of abundance is inspiring and visions of achievement are straightforward and simple.
C)A vision of abundance speaks to the heart and the head.Visions of goal achievement speak to the head.
Q3) Compare and contrast recreational work and the work that most people do in organizations today.
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Page 12