Business Administration
Exam Questions
Course Introduction
Business Administration is a multidisciplinary course that provides students with a broad understanding of the principles and practices that drive organizations in both the public and private sectors. The course covers core topics such as management, marketing, finance, accounting, human resources, operations, and strategic planning. Students develop analytical, decision-making, and leadership skills necessary for managing businesses effectively and ethically in a dynamic, global environment. Through case studies, group projects, and practical applications, the course prepares students for diverse career opportunities and entrepreneurial ventures within the world of business.
Recommended Textbook MGMT 2nd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) In 2012,a food processing company recalled thousands of cans of chili after ground-up plastic parts were discovered in a can.What management function did the recall entail?
A) controlling
B) leading
C) planning
D) organizing
Answer: A
Q2) The classical functions of management are (1)making things happen,(2)meeting the competition,(3)organizing people,projects,and processes,and (4)leading.
A)True
B)False
Answer: False
Q3) Conceptual skills are most important for lower-level managers.
A)True
B)False
Answer: False
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Page 3
Chapter 2: History of Management
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Sample Questions
Q1) Daniel is a new employee in a meat processing plant's accounting department.Daniel's supervisor is pleased that Daniel has joined her department.Every directive she gives Daniel,he follows right away without question.What would Chester Bernard say Daniel's behaviour is an example of?
A) zone of authority
B) zone of understanding
C) zone of acceptance
D) zone of indifference
Answer: D
Q2) After the Industrial Revolution,jobs mostly occurred in large,formal organizations where hundreds of people worked under one roof.
A)True
B)False
Answer: True
Q3) Technological management involves managing the daily production of goods and services.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Organizational Environments and Cultures
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Sample Questions
Q1) Refer to the Narrative 3-1.Kyoto Protocol is another steel producer in Canada.Which aspect of Dofasco's specific environment is Kyoto Protocol part of?
A) international
B) technological
C) indirect
D) competitor
Answer: D
Q2) The best way to manage legal responsibilities is to retain a large staff of legal specialists to defend the company against any charges.
A)True
B)False
Answer: False
Q3) In contrast to the general segment of the external environment that directly influences an organization,changes in the specific segment of an organization's external environment indirectly affect the way a company conducts its business.
A)True
B)False
Answer: False
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) According to the stakeholder model,which of the following stakeholder groups is theoretically the least important to the company?
A) investors
B) customers
C) suppliers
D) lobbyists
Q2) What is social responsibility?
A) a business's obligation to pursue policies, make decisions, and take actions that benefit society
B) a business tactic used to create relationship bonds with customers
C) the actions the law obliges companies to take to protect their external environments
D) a business's responsibility to its shareholders
Q3) Kohlberg's three phases of moral development in order are law and order,instrumental exchange,and universal principle.
A)True
B)False
Q4) What are the three steps managers must follow to create an ethical business climate?
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Chapter 5: Planning and Decision Making
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Sample Questions
Q1) An increase in sales over the previous year seems likely since the economy is better this year than last year.Which aspect of S.M.A.R.T.goals would an increase in sales represent?
A) synergistic
B) measurable
C) attainable
D) realistic
Q2) Refer to the Narrative 5-2.What decision criterion did Yuengling use to develop alternative courses of action to solve its problem?
A) Minimize risk.
B) Minimize environmental uncertainty.
C) Create environmental complexity.
D) Ignore resource scarcity.
Q3) For planning to be effective,workers need a specific,challenging goal as well as regular feedback to track their progress.
A)True
B)False
Q4) List and briefly describe the three kinds of operational plans.
Q5) List the six steps in the rational decision-making process.
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Chapter 6: Organizational Strategy
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Sample Questions
Q1) What is the term for a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share to help them decide how to invest corporate funds?
A) investment matrix
B) SWOT matrix
C) BCG matrix
D) portfolio management matrix
Q2) What is an organization said to be experiencing when there is a discrepancy between upper management's intended strategy and the strategy implemented by the lower levels of management?
A) horizontal conflict
B) character of the rivalry
C) strategic dissonance
D) competitive inertia
Q3) Companies that succeed are often constantly re-examining strategies or competitive practices that have been successful in the past in order to ascertain their probable future success.
A)True
B)False
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Page 8
Chapter 7: Innovation and Change
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Sample Questions
Q1) October 15,2013 was known as Tabley Tuesday.Several large technology companies launched their next generation of tablets.Microsoft introduced their second tablet.Apple's new iPad promised to be sleeker and faster.Nokia introduced their first tablet.What occurred on this date with these companies and their new product introductions?
A) technological discontinuity
B) design competition
C) technology cycle
D) innovation streams
Q2) Resistance to change results from organizational factors,such as the absence of promotion guidelines,bonuses,and praise.
A)True
B)False
Q3) Refer to the Narrative 7-2.In terms of organizational development,what type of intervention did Nestlé use?
A) unit
B) large system
C) unit-focused
D) results-focused
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9
Chapter 8: Global Management
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Sample
Questions
Q1) Starbucks is expanding its global operations into South America in spite of the real probability of civil wars and terrorist activities in many of the continent's nations.Which of the following must Starbucks deal with as it expands into South America?
A) political uncertainty
B) economic uncertainty
C) infrastructure regulation
D) nationalistic equity
Q2) The Japanese government continues to use high tariffs to make sure local farmers can earn a living.What is the tariff on rice an example of?
A) a voluntary government restriction
B) geocentrism
C) protectionism
D) a security quota
Q3) Refer to the Narrative 8-1.Why is Coca-Cola called a multinational company?
A) It owns businesses in more than one country.
B) It is not affected by protectionism.
C) It is able to avoid trade barriers.
D) It pays no tariffs.
Q4) Briefly explain how companies can assess the growth potential of new markets.
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) Define standardization.How is this concept relevant to the degree of organizational centralization?
Q2) In matrix departmentalization,as in other forms of departmentalization,most employees report to a single boss.
A)True
B)False
Q3) An organization is characterized by specialized jobs and responsibilities; precisely defined,unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.Which of the following describes the organization?
A) modular
B) departmentalized
C) standardized
D) mechanistic
Q4) Describe the virtual organization.Explain how the virtual organization could theoretically prove to be a more formidable competitor than any of the other types of organizations in a highly complex,dynamic business environment.
Q5) What is job specialization? Briefly explain its advantages and disadvantages.
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Chapter 10: Leading Teams
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Sample Questions
Q1) How does a team's size influence its performance?
Q2) A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit.It then asked a group of physicians,hospital volunteers,and administrative staff to develop and implement a plan to raise the necessary money.What is the term for this group of people with complementary skills?
A) semistructured team
B) autonomous unit
C) work team
D) functional department
Q3) Norms are informally agreed-on standards that regulate team behaviour.They are valuable because they let team members know what is expected of them.
A)True
B)False
Q4) What are stretch goals? What four things must occur for stretch goals to effectively motivate teams?
Q5) List and briefly describe the three methods of compensating employees for team participation and accomplishments.
Q6) Explain what managers can do to effectively manage conflict in teams.
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) Validation is the process of determining how well a selection test or procedure predicts future job performance.
A)True
B)False
Q2) What is the final step in the training process?
A) plan the next training session
B) conduct the training
C) evaluate the training
D) pay for the training
Q3) Which of the following determines the worth of each job by establishing the market value of the knowledge,skills,and requirements needed to perform it?
A) work performance scales
B) job evaluations
C) job analyses
D) pay variability charts
Q4) What is a performance appraisal? How does it influence organizational success? Explain why it poses a particular challenge to managers.
Q5) List and briefly define the three basic kinds of compensation decisions.
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Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Which of the following is organizational plurality consistent with?
A) the commonality and integration paradigm
B) the determination and fairness paradigm
C) the learning and effectiveness paradigm
D) the access and legitimacy paradigm
Q2) Diversity helps companies to save money by reducing turnover,decreasing absenteeism,and avoiding expensive lawsuits.
A)True
B)False
Q3) Finnish-based Assa Abloy is the world's biggest manufacturer of locks.It makes both Yale and Chubb brand locks.It has become a part of a national program in which employers are encouraging workers to continue working as long as they are physically able.To help its aging workers,the lock maker has provided them with magnifying lenses that give them the vision acuity they need to work on the small parts within a lock.What are these lenses an example of?
A) assistive technology
B) job enrichment
C) management reciprocity
D) task re-engineering
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Page 14
Chapter 13: Motivation
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Sample Questions
Q1) Motivation is the set of forces that initiates,directs,and makes people persist in their efforts to accomplish a goal.
A)True
B)False
Q2) Recently,an ad agency manager noticed her employees have shown an unwillingness to work as a team.She decided to use reinforcement to encourage more team cohesiveness.Which of the following is the best advice on how to motivate her team with reinforcement theory?
A) Avoid intermittent reinforcement scheduling.
B) Administer punishment on an intermittent schedule.
C) Choose a complicated reinforcement schedule so the employees will be surprised when rewarded.
D) Don't reinforce the wrong behaviours.
Q3) Define expectancy theory.Identify the theory's three key concepts.
Q4) Which of the following would a glass of water and shelter from a snowstorm be?
A) intangible motivators
B) perceptional drives
C) motivational cues
D) lower order needs
Q5) How can managers use reinforcement theory to motivate their employees?
Page 15
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Chapter 14: Leadership
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Sample Questions
Q1) People with Machiavellian personalities believe that virtually any type of behaviour is acceptable if it helps satisfy needs or accomplish goals.What is the term for a leader with that personality type combined with the ability to create strong bonds with followers?
A) negative transformation leader
B) transactional leader
C) country club manager
D) unethical charismatic leader
Q2) According to the path-goal theory,which type of leadership involves setting challenging goals,having high expectations of employees,and displaying confidence that employees will assume responsibility and put forth extraordinary effort?
A) directive leadership
B) supportive leadership
C) participative leadership
D) achievement-oriented leadership
Q3) What are the two key leader behaviours that are central to successful leadership? How does each typically influence subordinates?
Q4) Identify and define the components of visionary leadership.
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Page 16
Chapter 15: Managing Communication
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Sample Questions
Q1) Bonnie can be very loud and boisterous especially during lunch breaks.Connie feels Bonnie acts this way because she craves attention likely due to a childhood in which she received very little attention.What are Connie's thoughts about Bonnie an example of?
A) perception filters
B) selective perception
C) closure
D) attribution theory
Q2) W.L.Gore is the company that created Gore-Tex,among many other innovative products.Gore employees (known as "associates")don't have titles or bosses in the traditional sense.Instead,associates make commitments to work on projects that they believe are most worthy of their time.What type of communication is the company encouraging as a result of doing away with traditional titles?
A) upward
B) dyadic
C) horizontal
D) downward
Q3) Define attribution theory.Within your definition,be sure to define the two types of attributions that people typically make.
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Chapter 16: Control
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Sample Questions
Q1) Feedback control is a mechanism for gathering information about performance deficiencies before they occur.
A)True
B)False
Q2) What question do managers ask for the internal perspective of the balanced scorecard?
A) At what must we excel?
B) How do we provide value to our stakeholders?
C) What is the bottom line?
D) How important is customer satisfaction?
Q3) Budgets are used to project costs and revenues,to prioritize and control spending,and to ensure that expenses don't exceed available funds and revenues.
A)True
B)False
Q4) The balanced scorecard method of control minimizes the chance of suboptimization.
A)True
B)False
Q5) Identify and briefly define the three basic control methods.
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Chapter 17: Managing Information in a Global World
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Sample Questions
Q1) Three major types of information technology are used by executives,managers,and workers inside the company to access and share information.They are executive information systems,intranets,and portals.
A)True
B)False
Q2) Ken owns a large financial planning and insurance company.He has records of over 1,000 clients and all of the purchase decisions.Ken wants to determine if a relationship exists between financial planning decisions and insurance purchases made by his customers.What technology will help Ken accomplish this?
A) information keystoning
B) data mining
C) data warehousing
D) data outsourcing
Q3) Information has strategic importance for organizations because it can be used to obtain first-mover advantage and to sustain a competitive advantage once it has been created.
A)True
B)False
Q4) Define data mining.Briefly describe the two general approaches to data mining.
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Leon is the quality control officer at a furniture manufacturing firm.Leon is searching for a new supplier of plastic strips that line the edges of most of their office desks.The current supplier's recent orders have provided strips with too many deviations from specifications in the original purchase agreement.What characteristic of the plastic strips is Leon unhappy with?
A) performance breakdown
B) underperformance measure
C) aberration
D) variation
Q2) Manufacturing operations are classified according to the depth of their inventory stock.
A)True
B)False
Q3) Eleanor is deciding between two spas to schedule a massage,facial,and pedicure.What will she base her decision on?
A) reliability
B) validity
C) responsiveness
D) homogeneity
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