Business Administration Exam Questions
Course Introduction
Business Administration offers an in-depth understanding of the essential principles, practices, and trends that drive modern organizations. This course covers core topics such as management theory, organizational structures, marketing, accounting, finance, human resources, and strategic planning. Students gain practical skills in problem-solving, decision-making, and effective communication, preparing them to lead teams, manage projects, and contribute to the efficiency and growth of businesses. Through real-world case studies and collaborative projects, participants develop the analytical and leadership competencies required to succeed in diverse business environments.
Recommended Textbook
Management of Human Resources The Essentials 4th Canadian Edition by Gary Dessler
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13 Chapters
1119 Verified Questions
1119 Flashcards
Source URL: https://quizplus.com/study-set/1064
Page 2
Chapter 1: The Strategic Role of Human Resources Management
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59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/21038
Sample Questions
Q1) We are currently in "Phase 4" of the human resources movement where HR has evolved towards helping the organization to achieve its strategic objectives.There are six competencies, described by Ulrich et al., 2009 in the text, that are part of HR professionalism.Identify and describe in detail two of these HR competencies.
Answer: Some detailed and accurate description of two of credible activist, culture and change steward, talent manager and organizational designer, strategy architect, operational executor, and business ally.
Q2) Revlex Inc.has decided to allow its front line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers.This initiative is an example of
A) workplace incentives.
B) a change in organizational climate.
C) job restructuring.
D) employee empowerment.
E) management development.
Answer: D
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Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Employment equity legislation aims to
A) bring the six traditionally disadvantaged groups into the mainstream of Canada's labour force.
B) remove employment barriers and promote equality for women, visible minorities, aboriginal people, and persons with disabilities.
C) remedy discrimination on the basis of gender, race, and disability.
D) request employers under provincial jurisdiction to have a better representation of the designated groups at all levels within the organization.
E) request employers under federal and provincial jurisdiction to have a better representation of the designated groups at all levels within the organization.
Answer: B
Q2) Although women make up almost one-half of the Canadian work force, they are still underrepresented on executive teams.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Designing and Analyzing Jobs
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) The part of the job description in which budgetary limitations are identified is titled
A) relationships.
B) duties and responsibilities.
C) authority.
D) working conditions.
E) performance standards.
Answer: C
Q2) Work simplification can increase operating efficiency in a stable environment.
A)True
B)False
Answer: True
Q3) The most widely used method for determining the duties and responsibilities of a job is
A) direct observation.
B) a participant diary/log.
C) an interview.
D) a position analysis questionnaire.
E) a survey questionnaire.
Answer: C
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Page 5
Chapter 4: Human Resources Planning and Recruitment
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Skills inventories are not useful unless there is a unique job being applied for. used for employee training. always used instead of job postings. only computerized. often used as a supplement to job postings.
Q2) SUBS
A) top up employment insurance.
B) are benefits that are paid indefinitely.
C) are usually provided to non-union employees.
D) increase income levels when on the job.
E) decrease income levels when on the job.
Q3) Projected openings are filled by using which of the following sources of supply?
A) individuals employed at other firms
B) unemployed individuals
C) external and internal sources
D) promoted employees
E) employees who are transferred
Q4) Describe human resources planning (HRP) (4 points) and explain its connection to strategic planning using an example (6 points).
Page 6
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Chapter 5: Selection
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/21042
Sample Questions
Q1) An example of a situational question is,
A) "Tell me about a time when you managed numerous priorities in a short period of time."
B) "Tell me about a time when you had to discipline an employee arriving late for work three days in a row."
C) "How would you handle an irate boss who was just told that the output in the department was below standard?"
D) "What type of computer skills are you proficient in?"
E) None of the above.
Q2) The best strategy for creating appropriate expectations about the job is
A) providing a realistic job preview.
B) using realistic testing.
C) providing an in-depth interview.
D) giving each applicant a copy of the job description.
E) using simulations.
Q3) Management assessment centres include activities and exercises that involve interviews and individual presentations.
A)True
B)False
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Page 7
Chapter 6: Orientation and Training
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) You have recently been hired as the human resources director of a retailer operating across Canada.One of your first priorities is to determine whether training is an issue in some stores that are not meeting expectations for sales.How will you determine if there is a need for training at these stores?
Q2) Career-oriented firms stress career-oriented appraisals that link past performance and fundamental skills. career preferences and developmental needs. teamwork skills. training resources. the internal job posting system.
Q3) You are the HR manager of a manufacturing facility that is about to expand to a second shift, which means hiring about 30 new production workers who will all start their jobs at about the same time.Outline the content of the orientation program you will design for the new employees.
Q4) About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.
A)True
B)False
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Chapter 7: Performance Management
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) The simplest and most popular technique for appraising performance is A) simply giving raises to the employees you like.
B) forced distribution.
C) graphic rating scales.
D) behaviourally anchored rating scales.
E) paired comparison.
Q2) The use of critical incidents in performance appraisal provides specific examples of good and poor performance.
A)True
B)False
Q3) The following are all advantages of the behaviourally anchored rating scale appraisal method except A) clearer standards.
B) consistency.
C) specific forced behavioural dimensions.
D) specific feedback for supervisors to give employees.
E) a more accurate measure.
Q4) The performance management process contains five steps.Identify and briefly describe each step of the performance management process.
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Chapter 8: Strategic Pay Plans
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) The job evaluation method in which a number of compensable factors are identified, and then the degree to which each of these factors is present on the job is determined, is the
A) factor comparison method.
B) ranking method.
C) point method.
D) Hay plan method.
E) job classification method.
Q2) Assigning pay rates to each pay grade (or to each job) is usually accomplished with a
A) rate range.
B) job evaluation.
C) wage grade.
D) wage curve.
E) performance appraisal.
Q3) Most of the pay equity acts in Canada focus on four compensable factors-skill, effort, responsibility, and working conditions.
A)True
B)False
Q4) Identify and briefly describe the five components of total rewards.
Page 10
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Chapter 9: Employee Benefits and Services
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The percentage of expenses (in excess of the deductible) that are paid for by the insurance plan is called the
A) insured amount.
B) uninsured amount.
C) coinsurance level.
D) premium.
E) assessment.
Q2) The looming labour shortage based on when baby boomers start retiring is resulting in employers seeking to retain older employees.Mel's organization is experiencing this issue.One program to support this issue is
A) RRSPs.
B) supplemental employee retirement plans.
C) defined benefit pension plans.
D) phased retirement.
E) defined contribution pension plans.
Q3) Unpaid leaves of absence are costless for employers.
A)True
B)False
Q4) Identify and describe 5 different voluntary employer-sponsored benefits.
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Chapter 10: Occupational Health and Safety
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Smoking in the workplace creates the following costs for an employer except for
A) significantly greater risk of occupational accidents.
B) higher supplementary health care/medical insurance costs.
C) higher disability insurance costs.
D) increased attendance.
E) reduced productivity.
Q2) The following are all traditional techniques used for dealing with worker alcoholism and substance abuse problems except
A) referral to an outside agency.
B) discharge.
C) outplacement counselling.
D) in-house counselling.
E) disciplining.
Q3) Too little stress can create
A) employee commitment.
B) accidents.
C) anxiety.
D) boredom and apathy.
E) creativity.
Q4) Briefly discuss the three basic causes of accidents in the workplace.
Page 12
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Chapter 11: Managing Employee Separations: Foundations
of Employee Engagement Communication and Turnover Management
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/21048
Sample Questions
Q1) The Employee Feedback System is an employee satisfaction survey covering all of the following except
A) quality focus.
B) job satisfaction.
C) coworker cohesion.
D) recruitment policies.
E) employee commitment.
Q2) The process of reducing, usually dramatically, the number of people employed by the firm is referred to as
A) division of work.
B) reengineering.
C) downsizing.
D) job specialization.
E) mass layoffs.
Q3) The sixth step in the termination interview process is
A) identify the next step.
B) listen.
C) review all elements of the severance package.
D) describe the situation.
E) an outplacement counselling meeting.
Page 13
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Page 14
Chapter 12: Labour Relations
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84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/21049
Sample Questions
Q1) The CNTU is the
A) largest chartered local union in Canada.
B) Quebec counterpart of the CLC.
C) American counterpart of the CLC.
D) parent union of the CLC.
E) parent union of the Ontario Federation of Labour.
Q2) Union membership in Canada has been declining rapidly as a percentage of both the civilian labour force and non-agricultural paid workers.
A)True
B)False
Q3) The negotiations that take place between a labour union and an employer to arrive at a mutually acceptable collective agreement are known as
A) collective bargaining.
B) contract bargaining.
C) union organizing.
D) contract ratification.
E) contract administration.
Q4) Discuss in detail any two aspects of the impact of unionization on HRM.
Q5) Identify and briefly describe the five steps of the labour relations process.
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Chapter 13: Managing Human Resources in a Global Business
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77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/21050
Sample Questions
Q1) U.S.multinational companies experience expatriate assignment failure rates of A) 40%-50%.
B) 5% and under.
C) 30%-40%.
D) 15%-25%.
E) 10%-20%.
Q2) In 2008, over 42 percent of new immigrants were working in occupations that required lower levels of education than what they had attained.
A)True
B)False
Q3) Codetermination, or mandatory worker representation on an enterprise's board of directors, is especially prevalent in A) Japan.
B) Mexico.
C) Sweden.
D) Italy.
E) Germany.
Q4) Identify and describe the three barriers confronting new immigrants to Canada upon attempting to enter the labour force.
Page 16
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