Business Administration
Exam Questions
Course Introduction
Business Administration is an interdisciplinary course designed to introduce students to the core concepts, principles, and practices involved in managing and operating a business. The course covers key topics such as organizational structure, leadership, financial management, marketing, human resource management, and strategic planning. Emphasis is placed on understanding decision-making processes, effective communication, and the ethical and legal considerations in business environments. By the end of the course, students will develop a foundational knowledge that equips them to analyze business problems, implement practical solutions, and adapt to the constantly evolving global marketplace.
Recommended Textbook
Managing Organizational Behavior What Great Managers Know and Do 2nd Edition by Timothy
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Chapter 1: Organizational Behavior and Your Personal
Effectiveness
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Q1) Which of the following questions does the Wonderlic Personnel Test help in answering?
A)"What types of jobs and industries suit my analytical ability?"
B)"Do I understand and use emotion to make effective decisions?"
C)"Am I aware of important cultural differences?"
D)"What are my dominant personality traits?"
E)"What occupational elements are most important to me?"
Answer: A
Q2) High goals frustrate people,and loose deadlines lead to more rapid work pace than tight deadlines.
A)True
B)False
Answer: False
Q3) Most great managers learn to manage themselves only after they first learn to manage others effectively.
A)True
B)False
Answer: False
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Chapter 2: Managing Stress and Time
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Q1) Why do organizations often make accommodations for large stressful events?
A)These events occur infrequently.
B)Most individuals expect these events.
C)These events are not accepted as a source of trauma.
D)The role of these events as stressors is overestimated.
E)Families and friends help with these events.
Answer: D
Q2) One of the antidotes for choking is pressure-free practice.
A)True
B)False
Answer: False
Q3) Good time management means being an efficient workaholic.
A)True
B)False
Answer: False
Q4) Different stressors call for different coping strategies.
A)True
B)False
Answer: True
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Chapter 3: Solving Problems
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Q1) Morgan is discussing a project rollout with his major suppliers as he begins the "_____________" PADIL stage.
A)problem
B)alternatives
C)decide
D)implement
E)learn
Answer: D
Q2) In which step of PADIL are alternatives tables and weighted rankings used?
A)Problem
B)Alternatives
C)Decide
D)Implement
E)Learn
Answer: C
Q3) Healthy skepticism leads managers to engage in satisficing.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Making Ethical Decisions
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Q1) People should act in ways meant to better the world.This is an example of which major ethical theory?
A)Universalism.
B)Utilitarianism.
C)Virtue ethics.
D)Situational ethics.
E)Cultural relativism.
Q2) The ethical perspective of utilitarianism was put forth by German philosopher Immanuel Kant.
A)True
B)False
Q3) It is wrong to impose personal values on other people.This example indicates that you are using the ______________ ethical perspective.
A)utilitarianism
B)duty ethics
C)Kantism
D)virtue ethics
E)universalism
Q4) Identify some common situations that act as ethical traps for managers.
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Chapter 5: Communication
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Q1) You have recently heard rumors of potential layoffs in your business unit.You would like to find out from your boss how true these rumors are and to what extent your job will be affected.Choose an appropriate communication medium with regard to its information richness.
Q2) Which of the following is a barrier to active listening?
A)Avoiding selective perception.
B)Adopting other's point of view.
C)Refraining from giving advice.
D)Misreading nonverbal cues.
E)Focusing on other's words.
Q3) After attending a listening workshop,Allan mastered the good listening tip of __________________,wherein he looks for ideas and feelings that are central to the message.
A)focus and commit
B)support and challenge
C)daydream and create
D)sift and sort
E)synthesize and emphasize
Q4) What are the various traps and barriers to active listening that you are likely to face?
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Chapter 6: Motivating Others
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Q1) Employees with a low growth need strength may be very content to work in a relatively unenriched environment.
A)True
B)False
Q2) Marty has a very high need for achievement and very low needs for affiliation and power.Which of the following would be the best job choice for him?
A)Sales
B)Corporate management
C)Politics
D)Support staff
E)Information systems
Q3) Discuss the five core job dimensions that the Job Characteristics Model (JCM)identifies.Give an example of at least one profession which scores high for each job dimension.
Q4) Describe a serious workplace violation (time falsification,theft,etc. )that you have witnessed.If you were the manager,how would you administer punishment effectively? First,justify punishment as your choice of behavior modification strategy.
Q5) Describe a few of the common motivational myths.
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Chapter 7: Managing Employee Performance
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Q1) Good feedback includes a description of the behavior and its impact on self or others.
A)True
B)False
Q2) _____________ refers to the amount of resources that an employee dedicates to attain the results he/she achieves.
A)Topgrading
B)Conscientiousness
C)Effectiveness
D)Expertise
E)Efficiency
Q3) Which of the following statements about mentoring and coaching is true?
A)Coaching is focused on long-term development.
B)Both coaching and mentoring are focused exclusively on day-to-day performance.
C)Mentors are typically not the employee's direct supervisor.
D)The relationship between mentor and protégée is the same as the relationship between employee and supervisor.
E)Mentoring is focused directly on job performance.
Q4) Identify a few myths of performance management.
Q5) How is coaching different from mentoring?
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Chapter 8: Using Power and Influence
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Q1) Discuss how people are able to influence without any real legitimate or formal authority.
Q2) Tina cornered Darryl in the breakroom.She said in an undertone,"Look,I know you said you would not switch scheduled work weekends with me next month.If you don't,I'll tell the manager what really happened in Denver.Understand?" Tina used the influence tactic of:
A)rational persuasion.
B)ingratiation.
C)personal appeal.
D)coalition.
E)pressure.
Q3) You are a systems administrator responsible for maintaining the computer systems at your company.You suddenly realize there is a glitch in the system.If this problem is not rectified soon,it might lead to a disastrous computer system crash.You have a slightly "out-of-the-box" solution in mind.Since your boss is not as tech savvy as you are,you might have a hard time convincing him.Outline how you will communicate this issue to your boss.
Q4) Strong ties grow exponentially when your immediate network grows.
A)True
B)False
Page 10
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Chapter 9: Leading Others
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Q1) Great leadership is more about what one does than who one is.
A)True
B)False
Q2) Which of the following is a common leadership myth?
A)Leadership can be taught.
B)Leadership can be learned.
C)Leadership failure is due to exhibiting toxic behaviors.
D)Leadership exists only at the top.
E)Not all leaders are charismatic.
Q3) Managing an internal project such as a company event or office renovation is an example of a job assignment that involves managing boundaries.
A)True
B)False
Q4) The Pygmalion effect is also called a self-fulfilling prophecy.
A)True
B)False
Q5) What is an in-group and out-group?
Q6) Describe the two primary behaviors that effective leadership involves.
Q7) Bernard Bass suggests two of the most effective transactional leader behaviors.What are they?
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Chapter 10: Team Effectiveness
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Q1) Electronic meetings are appropriate when the goal is to reduce status effects or groupthink.
A)True
B)False
Q2) For teams that make or do things to be most effective,a relentless focus on performance is required.
A)True
B)False
Q3) Groupthink is a phenomenon found in highly cohesive groups when team members strive to maintain harmony at the expense of quality decision making.
A)True
B)False
Q4) _____ is a common phrase in a team that is known for creativity.
A)"We tried it before."
B)"Who else can build on that?"
C)"That's not our job."
D)"What we have is good enough."
E)"Our customers would never go for that."
Q5) What is the Ringelmann effect? What is the best strategy for avoiding it?
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Chapter 11: Resolving Conflict Through Negotiation and Mediation
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Q1) Which of the following is part of the Thomas-Kilmann Conflict Resolution Grid?
A)Inform
B)Compromise
C)Consolidate
D)Combine
E)Alternate
Q2) When is it appropriate to use the compromising style of managing conflict?
Q3) Outrageous behavior can be categorized as any form of socially unacceptable conduct intended to force the other side to make a move.
A)True
B)False
Q4) Mick decided that the conflict situation with his junior staff members is high in issue importance and low in relationship importance.He needs to resolve this conflict fairly quickly.What conflict management style should he use?
A)Avoidance
B)Accommodation
C)Competition
D)Compromise
E)Collaboration
13
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Chapter 12: Recruiting, Selecting, and Retaining Talent
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Q1) Well & Healthy,a big pharmaceutical chain in Chicago,wishes to attract applicants to fill various job vacancies at many of its branches.What strategies should the company employ to attract the best talent?
Q2) What are the guiding principles to decide on the methods and the assessment for the most effective selection process?
Q3) The Grade Point Average (GPA)of a student is a strong predictor of his/her potential job performance.
A)True
B)False
Q4) Explain the two important aspects of employee success targeted in a selection process.
Q5) Defining performance is:
A)picking essential job tasks from the job description.
B)providing the candidate with the most practical setting to perform the tasks.
C)collecting work samples that mimic a day in the life of the manager.
D)determining what results a candidate needs to obtain on the job tasks.
E)judging the candidate on the basis of subtle biases like gender,race,and other similarities.
Q6) Characterize a good job description.
Page 14
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Chapter 13: Culture and Diversity
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Q1) _____ are the first generation to be truly surrounded by technology and a media-driven world.
A)Boomers
B)Traditionalists
C)Busters
D)Xers
E)Millennials
Q2) In order to communicate status,executives and managers often have huge computer monitors and up-to-date new computers,while employees,who use their computers for most of the day,have smaller screens and slower computers.
A)True
B)False
Q3) Which of the following is true about the rites of integration? It serves to:
A)reinforce the company's norms and values.
B)help employees learn and internalize the company's norms and values.
C)motivate commitment to norms and values.
D)change the company's norms and values.
E)build common norms and values amongst the employees.
Q4) What are the three common traps that befall teams with respect to diversity awareness?
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Chapter 14: Making Change
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Q1) Amy,a graduate business student,helped her parents to arrest and improve their falling business volumes.Mom & Pop's,a local corner store,was suffering losses because it lacked visibility for the people new to the growing community.It was small,out of the way,badly in need of painting,and unnoticed unless one knew about it.Amy painted the store,designed ads for the paper and the post office,put up signs and billboards of the store,and handed out free samples at the summer fair.Which of Schein's change agent roles did Amy perform?
A)Gap analyzer
B)Freezer
C)Pair of hands
D)Doctor-patient
E)Process consultant
Q2) What guidelines surround the setting of an agenda in an appreciative enquiry?
Q3) Resistance is an inevitable reality of change management.
A)True
B)False
Q4) In order to ensure consistency and reliability,only one method should be employed to collect data.
A)True
B)False
Page 16
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