Business Administration Exam Practice Tests
Course Introduction
Business Administration is a comprehensive course that introduces students to the fundamental principles and practices of managing organizations. Covering key areas such as finance, marketing, human resources, operations, and strategic planning, the course equips learners with the critical thinking and problem-solving skills necessary for effective decision-making in the business world. Through a combination of theoretical frameworks and practical applications, students gain insight into how businesses operate in dynamic and competitive environments, preparing them for a wide range of roles in the corporate sector or as entrepreneurs.
Recommended Textbook Management 13th Edition by Richard L. Daft
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19 Chapters
3204 Verified Questions
3204 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/2675
Sample Questions
Q1) When an organization is deliberately structured, it is designed to achieve some outcome, such as making a profit.
A)True
B)False
Answer: True
Q2) Describe the skills necessary for performing a manager's job. Provide examples of each.
Answer: The skills are conceptual, human, and technical. Refer to Exhibit 1.4 in the text.
Q3) Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?
A) Karen Baxter does more planning than Tiffany Blanchard.
B) Timothy Thompson does more leading than Karen Baxter.
C) Tiffany Blanchard does more controlling than Timothy Thompson.
D) Tiffany Blanchard does more planning than Karen Baxter.
E) None of these
Answer: D
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3
Chapter 2: The Evolution of Management Thinking
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Theory X and Theory Y were developed by:
A) Douglas McGregor.
B) Henry Gantt.
C) Max Weber.
D) Mary Parker Follett.
E) Frank Gilbreth.
Answer: A
Q2) The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.
Answer: Fayol is associated with the administrative principles approach, focusing on the manager level. Taylor is associated with scientific management, and he focused on the work level. Weber is associated with the bureaucratic organizations approach, and his focus was on the level of the organization.
Q3) Management science uses qualitative data in management decision making.
A)True
B)False
Answer: False
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4
Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) The __________ dimension of the external environment represents events originating in foreign countries, as well as new opportunities for U.S. companies in other countries.
A) national
B) global
C) international
D) economic
E) legal-political
Answer: C
Q2) A(n) __________ is a narrative based on true events that is repeated frequently and shared among organizational employees.
Answer: story
Q3) Which of the following countries scored the highest in the 2016 Environmental Performance Index?
A) United States
B) Finland
C) Iraq
D) China
E) France
Answer: B
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Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/2678
Sample Questions
Q1) One way that managers can fight their own ethnocentric tendencies is to:
A) serve the bottom of the pyramid.
B) learn a foreign language.
C) develop a high power distance.
D) understand differences in social values.
E) all of these.
Q2) __________ refers to a natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values.
Q3) Learning by thinking requires:
A) a genuine curiosity about other people and cultures.
B) an interest in and study of international business.
C) the ability to open your mind.
D) appreciating different viewpoints.
E) all of these.
Q4) List and describe the two ways that managers expand globally.
Q5) __________ stands for preference for achievement, heroism, assertiveness, work centrality (with resultant high stress), and material success.
Q6) List the three components of cultural intelligence.
Q7) Explain the North American Free Trade Agreement (NAFTA).
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/2679
Sample Questions
Q1) The great majority of managers operate at the __________ level of personal moral development.
A) preconventional
B) principled
C) conventional
D) postconventional
E) autocratic
Q2) __________ means that managers are honest and trustworthy, are fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.
A) Whistle-blowing
B) Sustainability
C) Corporate social responsibility
D) Managerial integrity
E) Ethical leadership
Q3) Most ethical dilemmas in business involve a conflict between stakeholders and shareholders.
A)True
B)False
Q4) List three examples of primary stakeholders.
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/2680
Sample Questions
Q1) What are the two principal advantages of forming a corporation?
A) Unlimited liability and potential conflicts with partners
B) Freedom from debt and relatively simple structure
C) Continuity and limits on owners' liability
D) Unlimited liability and continuity
E) Continuity and nontax structure
Q2) What is the fundamental difference between debt and equity financing? Name two common sources of both debt and equity financing.
Q3) Which of the following is the most cited source of new business ideas?
A) Brainstorming
B) In-depth understanding of industry or profession
C) A hobby
D) Copying someone else
E) Finding a market niche
Q4) Name the three ways that entrepreneurs can become business owners.
Q5) People who believe that outside forces determine what happens to them have a high internal locus of control.
A)True
B)False
Q6) Name and describe the five different categories of small-business owners.
Page 8
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Chapter 7: Planning and Global Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) High Fence Corporation is currently implementing a management by objectives (MBO) program. Managers and employees jointly set goals and develop action plans, and goal achievement is evaluated on an annual basis. High Fence is missing which major activity that must occur in order for MBO to be successful?
A) Developing a mission statement
B) Developing tactical goals
C) Reviewing progress
D) Reviewing operational plans
E) None of these
Q2) Scenario building is an extension of:
A) management by objectives.
B) crisis planning.
C) contingency planning.
D) operational planning.
E) flexible goal setting.
Q3) Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.
A)True
B)False
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Page 9
Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/2682
Sample Questions
Q1) According to the BCG matrix, the SS.com subsidiary for Swift Stocks can be classified as a:
A) cash cow.
B) dog.
C) star.
D) question mark.
E) weakness.
Q2) Which of the following is not one of the tools used for putting strategy into action?
A) Visible leadership
B) Diversification
C) Human resources
D) Candid communication
E) Clear roles and accountability
Q3) The plan of action that describes resource allocation and activities for dealing with the environment, achieving a competitive advantage, and attaining the organization's goals is called a(n) __________.
Q4) A(n) __________ seeks to achieve both global standardization and national responsiveness.
Q5) Briefly describe the tools for putting strategy into action.
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/2683
Sample Questions
Q1) A situation where the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable refers to ambiguity.
A)True
B)False
Q2) We all appreciate doing business with a company that exemplifies good management, and much of good management can be attributed to effective decision making. In a short essay, write about an experience-positive or negative-that you have had that shows why decision making is an integral part of good management. Identify factors that are important for good decision making and factors that can inhibit good decision making.
Q3) __________ is the process of identifying problems and opportunities and then resolving them.
A) Organizing
B) Controlling
C) Decision making
D) Planning
E) Leading
Q4) __________ means that all the information the decision maker needs is fully available.
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Chapter 10: Designing Organization Structure
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212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/2684
Sample Questions
Q1) __________ means that the people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.
Q2) A __________ structures work best in an uncertain organizational environment.
A) tight
B) mechanistic
C) horizontal
D) functional
E) vertical
Q3) Which of the following structures is perhaps the leanest of all organization forms because little supervision is required?
A) Functional approach
B) Virtual network approach
C) Team approach
D) Matrix approach
E) Divisional approach
Q4) __________ refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments.
Q5) Describe re-engineering.
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Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/2685
Sample Questions
Q1) A(n) __________ change is a change in how an organization does its work.
A) technology
B) product
C) entrepreneurship
D) creativity
E) incremental
Q2) Companies that successfully innovate usually have all of the following characteristics except:
A) people in research and marketing actively work with customers to understand their needs and develop solutions.
B) technical specialists are aware of recent developments and make effective use of new technology.
C) a shared new product process that is advocated and supported by top management cuts across organizational functions and units.
D) members from key departments work separately in the development of the new product or service.
E) each project is guided by a core cross-functional team from beginning to end.
Q3) A(n) __________is a change in the organization's production process-how the organization does its work.
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Page 13
Chapter 12: Managing Human Resources
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181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/2686
Sample Questions
Q1) Human resource planning refers to the forecasting of human resource needs and the projected matching of individuals with expected vacancies.
A)True
B)False
Q2) A(n) __________ is an interview conducted with departing employees to determine why they are leaving the company.
Q3) A type of rating error that occurs when a manager gives an employee the same rating on all dimensions, even if his or her performance is good on some dimensions and poor on others, refers to the halo effect.
A)True
B)False
Q4) What are the three primary goals of human resource management (HRM)?
Q5) The __________ prohibits discrimination based on physical or mental disability.
A) Civil Rights Act
B) Family and Medical Leave Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) Consolidated Omnibus Budget Reconciliation Act
Q6) What is involved in maintaining an effective workforce?
Page 14
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Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/2687
Sample Questions
Q1) The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism.
A)True
B)False
Q2) Only 4.4 percent of Fortune 500 companies had a woman CEO in early 2016. This could be due to:
A) barriers to entry.
B) affirmative action.
C) equal opportunity.
D) the glass wall.
E) the glass ceiling.
Q3) A culture that accepts only one way of doing things and one set of values and beliefs is referred to as:
A) a primary culture.
B) a preferred culture.
C) a dominating culture.
D) a monoculture.
E) pluralism.
Q4) Briefly explain the concept of a glass ceiling.
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Chapter 14: Understanding Invidividual Behavior
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/2688
Sample Questions
Q1) According to research, seven in ten top executives test out to be introverts.
A)True
B)False
Q2) Briefly describe the perception process.
Q3) An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.
A)True
B)False
Q4) __________ is the tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures.
A) The self-serving bias
B) Openness to experience
C) The fundamental attribution error
D) Emotional contagion
E) Machiavellianism
Q5) __________ refers to uncertainty about what behaviors are expected of a person in a particular role.
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Chapter 15: Leadership
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169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/2689
Sample Questions
Q1) Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinates' behaviors. All of these actions are highly valued by the work group. This is an example of __________ power.
A) coercive
B) legitimate
C) reward
D) expert
E) referent
Q2) Transformational leaders are hard-working, tolerant, and fair-minded, but are not as capable of leading change as are transactional leaders.
A)True
B)False
Q3) Interactive leadership means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.
A)True
B)False
Q4) A(n) __________ makes the leadership style unnecessary or redundant.
Q5) __________ stems from the authority to punish or recommend punishment.
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Chapter 16: Motivating Employees
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185 Verified Questions
185 Flashcards
Source URL: https://quizplus.com/quiz/2690
Sample Questions
Q1) Which of the following combines a series of small tasks into one, new broader job so that people perform a variety of activities?
A) Job simplification
B) Job rotation
C) Job enrichment
D) All of these
E) None of these
Q2) Explain employee growth-need strength and its relationship to the job characteristics model.
Q3) Expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.
A)True
B)False
Q4) Two ways to classify rewards are extrinsic and monetary.
A)True
B)False
Q5) __________ is the name given to the set of techniques by which reinforcement theory is used to modify human behavior.
Q6) List the five core job dimensions found in the job characteristics model.
Page 18
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/2691
Sample Questions
Q1) Research has shown that a culture of __________ communication offers many benefits to an organization and its employees, including higher productivity, better decision making, and lower turnover rates.
A) downward
B) formal
C) closed
D) horizontal
E) open
Q2) Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.
A)True
B)False
Q3) Many companies are embracing social media in workplace communication. If you were the manager of a department that encompassed about 35 people, what type of social media tool would you choose to use to improve workplace communication? How would you want employees to use it? What benefits would the employees and the organization derive from this new approach?
Q4) __________ occurs when the receiver responds to the sender's communication with a return message.
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Chapter 18: Leading Teams
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192 Verified Questions
192 Flashcards
Source URL: https://quizplus.com/quiz/2692
Sample Questions
Q1) __________is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
A) Arbitration
B) A bargaining zone
C) Mediation
D) Integrative negotiation
E) Distributive negotiation
Q2) During which stage of team development should the team leader help clarify team norms and values?
A) Adjourning
B) Storming
C) Forming
D) Performing
E) Norming
Q3) __________ is a collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
Q4) Briefly discuss the various styles that can be used to handle conflict.
Q5) List and briefly describe the four primary ways of expressing conflict.
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Chapter 19: Managing Quality and Performance
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/2693
Sample Questions
Q1) Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.
A)True
B)False
Q2) A responsibility center involves the coordination of multiple managers from various departments to carry out an activity.
A)True
B)False
Q3) Auto-analytics is the practice of voluntarily collecting and analyzing data about oneself in order to improve.
A)True
B)False
Q4) Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.
A)True
B)False
Q5) The __________ measures internal performance with respect to key activities defined by management.
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