Business Administration Exam Practice Tests
Course Introduction
Business Administration is an interdisciplinary course that provides students with a broad understanding of the principles and practices involved in managing businesses and organizations. Topics covered include management theory, organizational behavior, marketing, accounting, finance, operations, and strategic planning. Students will learn to analyze business environments, develop effective leadership skills, and apply problem-solving strategies to real-world business challenges. The course also emphasizes ethical decision-making, teamwork, and communication skills essential for effective management in todays dynamic global economy.
Recommended Textbook Fundamentals of Management 8th Edition by Stephen
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19 Chapters
2687 Verified Questions
2687 Flashcards
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Page 2
P. Robbins
Chapter 1: Managers and Management
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?
A)The company has high prices.
B)The company is wasting resources on telephone operators.
C)The company is responsive to the customer's needs.
D)The company has low prices.
Answer: C
Q2) Good political skills would be most important to a manager who ________.
A)seeks job security
B)seeks fair compensation for his or her level
C)wants to rise through organizational ranks
D)wants to lighten his or her workload
Answer: C
Q3) The work of a manager ________.
A)is strictly limited to overseeing and monitoring the work of others
B)may involve performing tasks that are not related to overseeing others
C)involves only high-level tasks that require a sophisticated skill set
D)does not involve interaction with nonmanagerial employees
Answer: B
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Page 3
Chapter 2: The Management Environment
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Which kind of company would you expect to pay its CEO the most?
A)a company with a symbolic view of management
B)a company with a liberal view of management
C)a company with a semipotent view of management
D)a company with an omnipotent view of management
Answer: D
Q2) The greater the environmental uncertainty, the more an organization needs to become ________.
A)organic
B)mechanistic
C)stable
D)high-tech
Answer: A
Q3) Gen Xers are generally the children of the Baby Boomers.
A)True
B)False
Answer: False
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Chapter 3: Integrative Managerial Issues
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) A country with a high uncertainty avoidance ________.
A)is highly structured and depends on rules and social institutions to cope with uncertainty
B)is highly structured and does not depend on rules and social institutions to cope with uncertainty
C)has no rules
D)has no structure or social institutions
Answer: A
Q2) There is little evidence that managers of major organizations ever fail to act responsibly and ethically.
A)True
B)False
Answer: False
Q3) Sony is an example of a multidomestic company.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Foundations of Decision Making
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Creative solutions to problems are valued because they are new and different from traditional solutions.
A)True
B)False
Q2) One advantage of group decision making is that it usually provides ________ than individual decision making.
A)faster decisions
B)more ethical decisions
C)less confusion
D)more information
Q3) Because they are not systematic or comprehensive, using heuristics in place of an eight-step decision-making process can lead to ________.
A)errors and biases
B)consistently better decisions
C)more imaginative decisions
D)decisions that more directly solve problems
Q4) In a short essay, discuss the differences among a procedure, a rule, and a policy.Include specific examples of each to support your answer.
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Chapter 5: Foundations of Planning
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) A company that looks for a niche in the market is following which strategy?
A)cost leadership
B)differentiation
C)focus
D)turnaround
Q2) A salad dressing company that buys a large olive grove to provide olive oil is practicing which of the following?
A)concentration
B)forward vertical integration
C)backward vertical integration
D)horizontal integration
Q3) Together, an organization's resources and core competencies make up which of the following?
A)core philosophy
B)competitive weapons
C)core assets
D)fundamental beliefs
Q4) A key function of planning is to create goals.
A)True
B)False
Page 7
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Chapter 6: Organizational Structure and Design
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Early users of work specialization in the early twentieth century found that the practice ultimately resulted in ________.
A)higher profits and better employee morale
B)bored workers with low morale
C)huge and permanent productivity gains
D)better communication among employees
Q2) Innovators need the efficiency, stability, and tight controls of a mechanistic structure rather than an organic structure.
A)True
B)False
Q3) Organizational learning can't take place without ________.
A)complete privacy for employees
B)a clear chain of command
C)a shared vision of the future
D)a stable structure or hierarchy
Q4) In a short essay, list and discuss two contingency variables that should be considered in determining an appropriate structure in organizational design.
Q5) In a short essay, describe the characteristics of a functional structure.
Q6) In a short essay, describe the characteristics of a simple structure.
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Chapter 7: Managing Human Resources
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) While ________ can reach the greatest number of applicants for a job, many of those candidates may be unqualified for the job itself.
A)an internal search
B)advertising
C)a temporary help service
D)school placement
Q2) Human resource management activities such as hiring and downsizing are the sole responsibility of the human resource department.
A)True
B)False
Q3) Historically, spirituality has always had a place in management theory.
A)True
B)False
Q4) Job referrals generally are not a good method for improving workplace diversity.
A)True
B)False
Q5) Employee referrals are usually reliable.
A)True
B)False
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Chapter 8: Managing Change and Innovation
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.
A)True
B)False
Q2) Creativity is the ability to make unusual and meaningful associations between ideas.
A)True B)False
Q3) Stress isn't always bad for an individual.
A)True B)False
Q4) Kurt Lewin sees the first step in change as the freezing of the status quo. A)True B)False
Q5) Continuous improvement changes are not considered changes in technology because they are changes that are planned and expected. A)True B)False
Q6) In a short essay, describe the "calm waters" view of organizational change.
Page 10
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Chapter 9: Foundations of Individual Behavior
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Gen Y individuals are those people who were born after 1997.
A)True
B)False
Q2) In a short essay, list and discuss three shortcuts frequently used in judging others.
Q3) In attribution theory, the behavior of an individual who shows high distinctiveness and low consistency is likely to be attributed as ________.
A)under his or her control
B)his or her responsibility
C)internally caused
D)externally caused
Q4) Social learning theory maintains that models who are different from ourselves have the greatest influence on our behavior.
A)True
B)False
Q5) When a manager praises an employee for a job well done, she is providing positive reinforcement.
A)True
B)False
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Chapter 10: Understanding Groups and Managing Work Teams
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) In a short essay, discuss how social loafing can affect a team and how it can be combatted.
Q2) As a group expands, individual productivity tends to decline.
A)True
B)False
Q3) Norming is a stage of group development that occurs when ________.
A)the group struggles for leadership
B)the group defines its purpose
C)the group develops cohesiveness
D)the group defines its goals
Q4) The team that meets each week in room 201 has a goal of creating a new cell phone model.The team consists of an engineer, a designer, a computer software specialist, and a marketing specialist.The team has full authority to make and implement its own decisions.This is likely to be a ________.
A)cross-functional team
B)problem-solving team
C)virtual team
D)work group
Page 12
Q5) In a short essay, describe the characteristics of cross-functional teams.
Q6) In a short essay, describe the characteristics of virtual teams.
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Chapter 11: Motivating and Rewarding Employees
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Theory Y assumes that people inherently ________.
A)are driven by fear
B)are unhappy
C)want to control their own destiny
D)don't trust one another
Q2) In a short essay, describe and discuss the job characteristics model.
Q3) The direction of an individual's motivation can be channeled to benefit ________.
A)only an organization
B)both individuals and/or organizations
C)only an individual
D)an individual's family only
Q4) In a short essay, list and discuss the three-needs theory according to David McClelland.Then identify which of these needs has been studied most extensively and discuss the findings of this research.
Q5) Maslow states that people can no longer be motivated by a given need if it is largely taken care of.
A)True
B)False
Q6) In a short essay, discuss the equity theory.
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Chapter 12: Leadership and Trust
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Which category of follower is considered to be able but unwilling to complete a task?
A)R1
B)R2
C)R3
D)R4
Q2) A sizeable majority of American employees trust the leaders of the companies they work for.
A)True
B)False
Q3) A transactional leadership style is not related to a transformational style.
A)True
B)False
Q4) In a short essay, describe the conclusions of situational leadership theory (SLT)for each follower readiness category, R1, R2, R3, and R4.
Q5) Visionary leaders are leaders who guide by ________.
A)inspiring followers
B)articulating a vision of the future
C)the force of their personality
D)offering rewards to followers
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Chapter 13: Communication and Information
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) The final link in the communication process is ________.
A)encoding
B)decoding
C)channeling
D)feedback
Q2) In a short essay, explain how national culture can serve as a barrier to effective communication.
Q3) A spelling mistake in a message is an example of ________.
A)an encoding error
B)a decoding error
C)a transmission error
D)a receiver error
Q4) Terms such as BIL, NSFW, and FYEO are examples of which of the following?
A)text-messaging shorthand
B)Internet agencies
C)government education programs
D)workplace compensation bureaus
Q5) An example of filtering is telling your boss what she wants to hear.
A)True
B)False
Page 16
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Chapter 14: Foundations of Control
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) For addressing unemployment, this is an example of basic corrective action.
A)a task force to see why jobs were lost
B)food stamps
C)unemployment compensation
D)a job training program
Q2) Jessie's whole work section that consists of three work groups was assessed by this method of performance measurement and informally judged to be "creative, innovative, hard-working, and fun-loving."
A)MBWA
B)written report
C)statistical report
D)oral report
Q3) The controlling function helps managers protect an organization's ________.
A)reputation for honesty
B)assets
C)standing
D)good name
Q4) The control process is a two-step process that measures and compares.
A)True
B)False
Page 17
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Chapter 15: Operations Management
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) One place in which technology has little impact is the fast-food restaurant business.
A)True
B)False
Q2) ________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.
A)Control
B)Operations
C)Systems
D)Planning
Q3) The requirement for value chain management that includes an enterprise resource planning (ERP)system to link all of an organization's activities is ________.
A)employees/human resources
B)technology investment
C)coordination and collaboration
D)leadership
Q4) In a short essay, explain what value chain management is.
Q5) In a short essay, identify and explain the final two steps in developing a PERT network.
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Chapter 16: Appendix: History Module
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Adam Smith's Wealth of Nations was first published in the same ________ as the Declaration of Independence.
A)city
B)year
C)publishing house
D)country
Q2) Evidence that managers in the fifteenth-century Venetian shipbuilding facility were interested in keeping track of materials is best shown by which of the following?
A)an accounting system
B)an assembly line
C)an inventory system
D)wine breaks for employees
Q3) The Industrial Revolution is largely credited with ushering in the birth of ________.
A)the corporation
B)fair pay for workers
C)craftsmanship
D)fair treatment for workers
Q4) In a short essay, describe the contingency approach to management.
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Page 19
Chapter 17: Appendix: Entrepreneurship Module
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) People who become entrepreneurs often have ________.
A)family money
B)no family money
C)family members who are entrepreneurs
D)no family members who are entrepreneurs
Q2) One of the keys that distinguishes an entrepreneurial organization from a conventional organization is the concerted emphasis on growth.
A)True
B)False
Q3) When hiring, entrepreneurs are more likely to make sure that these two elements are a good match than traditional HRM managers.
A)job skills and organizational needs
B)job qualifications and organizational requirements
C)formal job training and organizational requirements
D)values and organizational culture
Q4) A good way to ease into employee empowerment is to let employees share in decision making.
A)True
B)False
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Chapter 18: Appendix: Quantitative Module
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Sample Questions
Q1) A current ratio of 1.5 to 1 for an organization suggests that the organization will not be able to meet its short-term debt obligations.
A)True
B)False
Q2) Jeff, a manager at the Flux Soap Store, notices that the store regularly runs out of Jasmine-Berry soap.Currently, the reorder point is fixed when inventory reaches 40 percent of maximum.Which adjustment should Jeff make in a fixed-point reordering system?
A)Jeff should lower the reorder level to a point where inventory of Jasmine-Berry soap is at 30 percent of maximum.
B)Jeff should lower the reorder level to a point where inventory of Jasmine-Berry soap is at 10 percent of maximum.
C)Jeff should raise the reorder level to a point where inventory of Jasmine-Berry soap is at 50 percent of maximum.
D)Jeff should lower the reorder level to a point where inventory of Jasmine-Berry soap is at half of the previous level.
Q3) In a short essay, explain what the value of P in queuing theory provides for a manager.
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Chapter 19: Appendix: Career Module
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103 Flashcards
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Sample Questions
Q1) Internet networking groups such as LinkedIn can provide valuable contacts.
A)True
B)False
Q2) An individual typically has several careers over a lifetime.
A)True
B)False
Q3) A research scientist who needs a job is likely to accomplish this by giving a talk or poster presentation at a professional meeting.
A)increase salary
B)directly create job opportunities
C)increase visibility
D)get new research ideas
Q4) It is a wise idea to cultivate job skills that are rare and useful in the marketplace.
A)True
B)False
Q5) Changes in the environment that can affect a career include negative things such as downsizing only.
A)True
B)False
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