Business Administration
Exam Practice Tests
Course Introduction
Business Administration is a multidisciplinary field that focuses on the planning, organizing, directing, and controlling of various business activities and resources to achieve organizational goals. The course covers fundamental concepts such as management principles, marketing, finance, human resources, operations, and strategic decision-making. Students gain practical skills in communication, problem-solving, leadership, and critical thinking, preparing them for diverse roles in both public and private sector organizations. Through real-world case studies and interactive projects, the course equips students with the knowledge and competencies necessary to adapt to the dynamic global business environment and drive organizational success.
Recommended Textbook Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Chapter 1: Managing Human Resources Today
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105 Flashcards
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Sample Questions
Q1) Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations?
A) ratios
B) tools
C) metrics
D) case studies
Answer: C
Q2) Which of the following human resource management specialties would most likely require extensive travel?
A) labor relations specialist
B) training specialist
C) job analyst
D) recruiter
Answer: D
Q3) Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Managing Equal Opportunity and Diversity
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which Supreme Court case was used to define unfair discrimination in conjunction with EEO laws?
A) Abington School District v. Schempp
B) Meritor Savings Bank FSB v. Vinson
C) Griggs v. Duke Power Company
D) Faragher v. City of Boca Raton
Answer: C
Q2) What is a BFOQ? How do BFOQs affect recruitment practices?
Answer: Bona Fide Occupational Qualifications are requirements that an employee be of a certain religion, sex, or national origin where that is reasonably necessary to the organization's normal operation. When recruiting for a position, specifying gender typically violates federal laws unless sex is a BFOQ for the job advertised. Also, you cannot advertise in any way that suggests that applicants are being discriminated against because of their age. For example, you cannot advertise for a young man or woman.
Q3) U.S. employees of U.S. firms working abroad are covered by the guidelines of the Civil Rights Act of 1991.
A)True
B)False
Answer: True
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Chapter 3: Human Resource Strategy and Analysis
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) As an HR manager, you have been given the task of conducting an HR audit. Which of the following areas would you be LEAST likely to address in the audit process?
A) federal compliance
B) group benefits
C) termination policies
D) media communication
Answer: D
Q2) The primary tool used by managers who are performing external and internal audits as part of the strategic management process is the ________.
A) BCG matrix
B) QSPM matrix
C) SWOT analysis
D) EPS/EBIT analysis
Answer: C
Q3) Cost leadership, differentiation, and focus strategies are types of corporate-level strategies.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Job Analysis and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position. Which of the following most likely undermines the argument that the Purrfect Pets manager should observe workers in order to gather job analysis information?
A) Most employees of Purrfect Pets perform repetitive tasks on a daily basis.
B) Part-time and seasonal workers fill most of the positions at Purrfect Pets.
C) Most positions at Purrfect Pets include some element of physical activity.
D) The tasks of most Purrfect Pets employees vary widely from day to day.
Q2) According to the EEOC, job restructuring is considered a reasonable accommodation for ADA compliance.
A)True
B)False
Q3) What are the basic methods for collecting job analysis information? Explain how this information is used to write job descriptions and job specifications.
Q4) What are the advantages and disadvantages of using interviews to collect job analysis data?
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Chapter 5: Personnel Planning and Recruiting
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following is used by employers to schedule interviews, match candidates with positions, and compile resume information?
A) applicant tracking systems
B) executive support systems
C) online job boards
D) O*NET
Q2) An employer will most likely use a private employment agency to ________.
A) receive assistance writing catchy ads
B) adhere to federal hiring practices
C) fill a specific job opening quickly
D) reach unemployed individuals
Q3) Which of the following factors plays the greatest role in determining the best medium for a job advertisement?
A) job wages and benefits
B) skills needed for the job
C) length of the employment ad
D) time allowed to fill the position
Q4) Explain how application forms, qualifications inventories, and personnel replacement charts help HR managers predict an individual's job performance.
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Chapter 6: Selecting Employees
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Sample Questions
Q1) How can the validity of a personnel test be determined? What types of personnel tests rate high and low in validity?
Q2) Consider the following question: "Can you give a work-related example of a specific instance where you provided leadership?" This is an example of a ________ question.
A) background
B) behavioral
C) situational
D) descriptive
Q3) Graphology, a tool for assessing basic personality traits, is also called ________.
A) numerology
B) astrology
C) handwriting analysis
D) polygraph output assessment
Q4) Which of the following is used to measure job knowledge?
A) work samples
B) projective tests
C) achievement tests
D) interest inventories
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Chapter 7: Training and Developing Employees
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) All of the following are primary benefits associated with virtual classrooms EXCEPT
A) assessing the skills of management trainees
B) communicating with other remote learners
C) building communities through user profiles and live video
D) learning with collaborative software on personal computers
Q2) Lifelong learning programs focus primarily on helping employees acquire post-graduate degrees in highly technical fields of study.
A)True
B)False
Q3) What is an alternative term for employee orientation?
A) development
B) acculturation
C) recruiting
D) onboarding
Q4) Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.
A)True
B)False
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Chapter 8: Performance and Talent Management
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105 Flashcards
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Sample Questions
Q1) Setting work standards, assessing an employee's performance against those standards, and providing employee feedback are the three steps of the ________.
A) orientation process
B) development analysis
C) ratio analysis method
D) performance appraisal cycle
Q2) Which performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings?
A) leniency
B) strictness
C) central tendency
D) halo effect
Q3) Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's age, sex, or race?
A) bias
B) strictness
C) central tendency
D) halo affect
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Chapter 9: Managing Employee Retention, Engagement, and Careers
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Sample Questions
Q1) Wilson Manufacturing has experienced a significant increase in employee turnover over the last year. Managers at Wilson want to identify and correct problems before losing valuable employees. Which of the following would most likely accomplish this goal?
A) administering attitude surveys to employees
B) initiating regular exit interviews for workers
C) providing additional training opportunities
D) offering a flexible benefits plan
Q2) First USA Bank has established a ________ to help employees solidify career goals through the use of career assessment and planning tools.
A) recruitment office
B) career center
C) career mentor
D) work cycle
Q3) The plant closing law requires that employers ________.
A) provide employees with training for different jobs
B) offer employees comparable jobs in other facilities
C) provide severance pay for at least 3 months
D) notify employees 60 days in advance of the plant closing
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Q4) How can organizations facilitate the career development needs of employees?
Chapter 10: Developing Compensation Plans
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105 Flashcards
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Sample Questions
Q1) Which job evaluation method is associated with most comparable worth court cases?
A) market-based approach
B) job classification
C) ranking method
D) point method
Q2) According to the Fair Labor Standards Act, if a worker covered by the act works more than 40 hours, he or she will receive overtime pay at a rate of ________ of normal pay for any hours worked over 40 in a workweek.
A) 50%
B) 100%
C) 125%
D) 150%
Q3) Why do employers use pay ranges for each pay grade?
Q4) Direct financial payments include all of the following EXCEPT ________.
A) commissions
B) insurance
C) salaries
D) incentives
Q5) Discuss the fundamental components and uses of competency-based pay systems.
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) Elizabeth works at an auto firm, which recently shut down for five weeks to change machinery. However, during the shutdown, Elizabeth was able to maintain her standard of living because of the firm's ________.
A) supplemental unemployment benefits
B) workers' compensation insurance
C) supplemental health benefits
D) disability insurance
Q2) Plans in which a corporation contributes shares of its own stock to a trust established to purchase shares of the firm's stocks for employees are known as ________.
A) cash plans
B) Jefferson incentive systems
C) deferred profit-sharing plans
D) employee stock ownership plans
Q3) Which term refers to any plan that ties pay to productivity or profitability?
A) piecework
B) variable pay
C) merit pay
D) overtime pay
Q4) What are the advantages of employee stock ownership plans?
Page 13
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Chapter 12: Ethics, Employee Relations, and Fair Treatment at Work
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Sample Questions
Q1) Tamika, a FedEx employee, was recently disciplined by her supervisor for insubordination. Tamika believes that the punishment was too harsh. According to FedEx's guaranteed fair treatment program, what should Tamika do first to appeal the decision?
A) submit a written complaint to a middle manager
B) file a written complaint with the employee relations department
C) submit a formal, written appeal to the department's vice president
D) file a letter of appeal with the Equal Employment Opportunity Commission
Q2) Which of the following is LEAST relevant to an effective employee suggestion system?
A) focus on key organizational goals
B) simple submission process
C) monetary reward option
D) senior management support
Q3) Moral disengagement frees people from the guilt they would normally feel after violating their ethical standards.
A)True
B)False
Q4) What is morality? How does an employee's morality relate to making ethical decisions in the workplace?
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Chapter 13: Working with Unions and Resolving Disputes
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Sample Questions
Q1) The ________ form of union security means that the company can hire non-union people, but those people must join the union within a prescribed period of time.
A) closed shop
B) union shop
C) agency shop
D) open shop
Q2) The Employee Free Choice Act would require binding arbitration to set a first contract's terms if the employer and union are unable to negotiate an agreement within 30 days.
A)True
B)False
Q3) The ________ is the group of employees the union will be authorized to represent.
A) union delegation
B) negotiating team
C) bargaining unit
D) grievance committee
Q4) What does the typical union authorization card do? How would the passage of the Employee Free Choice Act change authorization cards?
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Page 15
Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) What are the major sources of occupational respiratory disease? What role does OSHA play in protecting employees against occupational respiratory diseases?
Q2) Which term refers to using good management to improve the security of a facility?
A) natural security
B) mechanical security
C) architectural security
D) organizational security
Q3) What term is used to describe any abnormal condition or disorder caused by exposure to environmental factors associated with employment?
A) occupational injury
B) work-related disease
C) chronic illness
D) occupational illness
Q4) Workaholics typically experience no stress at work because they enjoy challenging themselves.
A)True
B)False
Q5) How can accidents in the workplace be prevented? List and describe five ways.
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