Course Introduction
Business Administration
Exam Materials
Business Administration is a multidisciplinary field that focuses on the operation and management of organizations. This course introduces students to key principles and practices within business, including management, marketing, finance, operations, human resources, and strategic planning. Students learn how organizations are structured, how decisions are made, and how resources are allocated to achieve organizational goals. Emphasizing both theoretical foundations and real-world applications, the course prepares students to analyze business situations, solve complex problems, and develop leadership and communication skills essential for success in various business environments.
Recommended Textbook Management A Practical Introduction 6th Edition by Angelo
Kinicki
16 Chapters 2328 Verified Questions
2328 Flashcards
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Page 2
Chapter 1: The Exceptional Manager: What You Do, How You
Do It
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) The monitor function is an example of the informational roles often played by managers.
A)True
B)False
Answer: True
Q2) Management includes integrating the work of people through planning, organizing, leading, and controlling the organization's resources.
A)True
B)False
Answer: True
Q3) Chemka is speaking at a press conference to discuss the company's plans to close three underperforming branches after several years and several rounds of changes in trying to keep them open.Chemka is performing the _______ role.
A)disseminator
B)monitor
C)liaison
D)spokesperson
E)figurehead
Answer: D
Page 3
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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Sample Questions
Q1) Which of the following is not a component of TQM?
A)Use accurate standards to identify and eliminate problems.
B)Urge employees to strive for "zero defects."
C)Make continuous improvement a priority.
D)Get every employee involved.
E)Listen to and learn from customers and employees.
Answer: B
Q2) Behavioral science research suggests that ________ doesn't necessarily promote excellence, and actually can make people hostile.
A)the Hawthorne effect
B)competition
C)soldiering
D)industrial espionage
E)integration
Answer: B
Q3) For a jewelry designer, gold and silver rings, earrings, and bracelets are considered system inputs.
A)True
B)False
Answer: False
Page 4
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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Sample Questions
Q1) The mass media is part of an organization's general environment.
A)True
B)False
Answer: False
Q2) For convenience, you purchase tickets to see the Black Keys through StubHub rather than from the venue itself.In this case, StubHub acts as a
A)strategic ally.
B)supplier.
C)repackager.
D)special-interest group.
E)distributor.
Answer: E
Q3) Distributors are part of the ______ environment of organizations.
A)alliance
B)task
C)sociopolitical
D)general
E)internal
Answer: B
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Chapter 4: Global Management: Managing Across Borders
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Sample Questions
Q1) ______ is a trading status that describes a condition in which a country grants other countries favorable trading treatment such as a reduction of import duties.
A)Most favored nation
B)Liberty status
C)Protected trade
D)Mercosur
E)Free trading status
Q2) In China, it is permissible for office colleagues to inquire about the size of your apartment and your salary.
A)True
B)False
Q3) The __________ is the rate at which one country's currency can be exchanged for another country's currency.
A)exchange rate
B)GATT
C)terms of transaction
D)interest rate
E)return rate
Q4) What are the advantages to your career of working overseas?
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Chapter 5: Planning: the Foundation of Successful Management
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Sample Questions
Q1) Amazon's statement in which it states its desire "to be the earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online" is a mission statement.
A)True
B)False
Q2) There are three levels of planning.Their order, from first to last, is
A)operational, tactical, and strategic.
B)strategic, operational, and tactical.
C)tactical, operational, and strategic.
D)tactical, strategic, and operational.
E)strategic, tactical, and operational.
Q3) Which of the following is associated with operational planning?
A)Determining the overall direction of the organization.
B)Examining the environment outside of the organization.
C)Implementing policies and plans of top management.
D)Directing daily tasks of nonmanagerial personnel.
E)Making decisions under highly uncertain conditions.
Q4) Define the components of the acronym SMART in goal setting.Provide an example of a SMART goal and demonstrate that it meets all criteria.
Page 7
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Chapter 6: Strategic Management: How Exceptional Managers
Realize a Grand Design
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Sample Questions
Q1) Which of the following is a question that should be answered by a company's mission statement?
A)Will it inspire enthusiasm and encourage commitment?
B)Does it set standards of excellence?
C)Is it appropriate for the organization?
D)Is it well articulated?
E)Who is our customer?
Q2) SWOT analysis helps management to develop a realistic understanding of the organization in relation to internal and external environments.
A)True
B)False
Q3) Good strategy allows a company to be everything to everyone.
A)True
B)False
Q4) The benefit of the single-product strategy for a company is
A)synergy.
B)focus.
C)isolated systems.
D)differentiation.
E)lower costs.
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Chapter 7: Individual and Group Decision Making: How
Managers Make Things Happen
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Sample Questions
Q1) Angelina is interviewing for an open position since she recently let go an employee for excessive absenteeism.Though she thinks that Ivy is the best candidate for the job, she has small children, which seemed to be the source of the last employee's absenteeism.Angelina is reluctant to hire Ivy, which is a(n) ______ bias.
A)anchoring and adjustment
B)confirmation
C)availability
D)representativeness
E)escalation of commitment
Q2) The ______ a group is, the ______ the quality of the decision.
A)more diverse; lower
B)larger; lower
C)more confident; higher
D)more knowledgeable; lower
E)more creative, lower
Q3) In time-critical situations, satisficing may be a good approach to decision making.
A)True
B)False
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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Sample Questions
Q1) In a ______ structure, a firm assembles portions of product provided by outside contractors.
A)compilation
B)network
C)outsourced
D)modular
E)hollow
Q2) In a functional structure, people with ______ are grouped together.
A)similar levels of authority
B)temporary jobs on the same project
C)similar occupational specialties
D)jobs related to similar products
E)jobs in the same geographic region
Q3) When Pfizer Pharmaceuticals manages failure and disappointment and helps drug researchers live for the small victories in discovering new drugs for various diseases, it is focusing on the adhocracy aspects of its culture.
A)True
B)False
Q4) Explain the four common elements of organizations proposed by Edgar Schein.
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Q5) Give five examples of mechanisms used by organizations to embed its culture.
Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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Sample Questions
Q1) Antidiscrimination laws do not require employers to extend preferential treatment because of race, color, or religion.
A)True
B)False
Q2) Which of the following is a form of off-the-job training?
A)Planned work activities
B)Classroom instruction
C)Training positions
D)Job rotation
E)Coaching
Q3) Passed in 1935, the ______ Act resulted in the National Labor Relations Board.
A)Wagner
B)Social Security
C)Taft-Hartley
D)Occupational Safety and Health
E)Civil Rights
Q4) One of the keys to a successful incentive-pay plan is its uniformity.
A)True
B)False
Q5) Describe the 360-degree feedback appraisal technique.
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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Sample Questions
Q1) The marketplace is becoming more homogeneous and moving toward more similar products.
A)True
B)False
Q2) In the refreezing stage of change of Lewin's change model, employees need to be given new information, perspectives, and models for behavior.
A)True
B)False
Q3) Which of the following is not an interacting factor that affects the level of resistance to change?
A)Longevity of the change agent.
B)Employee perceptions of change.
C)Individual differences of the change agent.
D)Change agent-employee relationship.
E)Change agent actions and inactions.
Q4) The two types of change are practical and theoretical.
A)True
B)False
Q5) Describe what OD is and what it can be used for.
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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Sample Questions
Q1) Organizational behavior is an interdisciplinary field dedicated to better understanding and management of people at work.
A)True
B)False
Q2) The tendency to remember recent information better than earlier information is called
A)the recency effect.
B)a self-serving bias.
C)the fundamental attribution bias.
D)selective perception.
E)stereotyping.
Q3) One of the ways to create a Pygmalion effect is to encourage employees to visualize the successful execution of tasks.
A)True
B)False
Q4) Employee assistance programs focus on self-responsibility, nutritional and environmental awareness, relaxation techniques, and physical fitness.
A)True
B)False
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
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Sample Questions
Q1) Even when he started his first job, Galen was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job.Galen probably has a
A)high need for achievement.
B)high need for affiliation.
C)high need for power.
D)low need for achievement.
E)high need for leadership.
Q2) To be most motivating, goals should be set to be very difficult, just out of the reach of workers, so that they never stop pushing themselves.
A)True
B)False
Q3) Feedback in the simple motivation model serves to tell you if you have demanded appropriate benefits.
A)True
B)False
Q4) Define and explain the four types of reinforcement, including their effect on behavior.Give examples of each from your own experiences.
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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Sample Questions
Q1) A team that consists of members who interact by computer network to collaborate on projects is called a(n)
A)remote team.
B)e-team.
C)self-managed team.
D)informal team.
E)virtual team.
Q2) Which of the following is characteristic of workgroups with too little conflict?
A)Dissatisfaction
B)Indecision
C)Political infighting
D)Lack of teamwork
E)Turnover
Q3) Managers can stimulate cohesiveness in teams by encouraging people to have face-to-face exchanges at work.
A)True
B)False
Q4) Managers of virtual workers should arrange for them to meet regularly.
A)True
B)False
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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Sample Questions
Q1) Which of the following is an employee characteristic of relevance in path-goal theory?
A)Position power
B)Work satisfaction
C)Need for achievement
D)Task awareness
E)Extroversion
Q2) In the University of Michigan studies, leadership style is identified as
A)job centered or employee centered.
B)transactional or transformational.
C)initiating structure or consideration.
D)task oriented or relationship oriented.
E)telling, selling, participating, or delegating.
Q3) Employees who are having computer problems at Barbour Oil and Gas go to Colin rather than the IT department; he is just so efficient and friendly about helping out and is extremely knowledgeable.Here, Colin has referent power.
A)True
B)False
Q4) What is servant leadership? What are the characteristics of a servant leader?
Page 16
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Chapter 15: Interpersonal Organizational Communication:
Mastering the Exchange of Information
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Sample Questions
Q1) When a subordinate recommends to her manager that their department get additional help for the inventory process, it is considered vertical communication.
A)True
B)False
Q2) The statement, "Single old ladies are cat people," reflects a(n)
A)accepted generalization.
B)stereotype.
C)finding of the grapevine.
D)type of jargon.
E)statement of fact.
Q3) The greater the use of e-mail within an organization, the more connected coworkers feel.
A)True
B)False
Q4) Management by wandering around is an example of a formal communication channel.
A)True
B)False
Page 17
Q5) What are informal communication channels? Explain two types of informal channels and the aspects of each that are useful for managers to understand.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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Sample Questions
Q1) One reason why control is needed is to centralize decision making.
A)True
B)False
Q2) Describe at least three TQM techniques.For each, describe how a company would implement this technique.
Q3) Which of the following is not characteristic of an external audit?
A)Primarily used when management suspects embezzlement.
B)Performed by CPAs.
C)Performed by an independent organization.
D)Verifies that generally accepted accounting principles have been followed.
E)Verifies the accuracy and fairness of financial statements.
Q4) Which of the following may be done as corrective action in the control process?
A)Evaluate performance.
B)Revise standards.
C)Compare performance to standards.
D)Align processes with goals.
E)Establish standards.
Q5) Define these terms: financial statement, balance sheet, income statement, ratio analysis.Describe four types of financial ratios and explain the use of each.
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