Business Administration
Exam Materials
Course Introduction
Business Administration is a multidisciplinary field that explores the principles, practices, and functions essential for managing and operating organizations effectively. This course covers a broad range of topics, including organizational structure, leadership, management strategies, operations, marketing, finance, human resources, and decision-making processes. Through the analysis of real-world business scenarios and the study of core concepts, students develop critical thinking, problem-solving, and communication skills necessary for success in diverse business environments. The course is designed to provide a comprehensive understanding of how businesses function and how strategic decisions are made to achieve organizational goals in a dynamic and competitive marketplace.
Recommended Textbook
Management 14th Global Edition by Stephen P. Robbins
Available Study Resources on Quizplus
18 Chapters
2240 Verified Questions
2240 Flashcards
Source URL: https://quizplus.com/study-set/1404
Page 2
Chapter 1: Managers and You in the Workplace
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/27921
Sample Questions
Q1) Ethan is the president of his organization. Therefore, ________.
A) he should be very sound in his technical skills
B) he can manage with limited financial skills
C) conceptual skills are the most important skills that Ethan requires D) his interpersonal skills are not important
Answer: C
Q2) Research shows that the quality of management has little impact on the success of the business.
A)True
B)False
Answer: False
Q3) When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?
A) controlling
B) leading C) evaluating
D) monitoring
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Decision Making
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/27922
Sample Questions
Q1) What is meant by bounded rationality and satisficing?
Answer: Despite the unrealistic assumptions of perfect rationality, managers are expected to be rational when making decisions. It is understood that "good" decision makers are supposed to do certain things and exhibit good decision-making behaviors as they identify problems, consider alternatives, gather information, and act decisively but prudently. When they do so, they show others that they are competent and that their decisions are the result of intelligent deliberation. However, a more realistic approach to describing how managers make decisions is the concept of "bounded rationality." According to this concept, managers make decisions rationally, but are limited by their ability to process information. Because they cannot possibly analyze all information on all alternatives, managers "satisfice," rather than maximize. That is, they accept solutions that are "good enough." Thus, they become rational within the limits of their ability to process information.
Q2) Intuitive decision making complements rational decision making but not bounded rational decision making.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Globalmanagement
Available Study Resources on Quizplus for this Chatper
119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/27923
Sample Questions
Q1) The Association of Southeast Asian Nations is a trading alliance of ________.
A) eight Southeast Asian nations and Japan
B) eight Southeast Asian nations
C) ten Southeast Asian nations
D) ten Southeast Asian nations and China
Answer: C
Q2) Which one of the following would be considered a multinational corporation?
A) Westernet buys electricity from Canada and provides it to customers in Washington State.
B) Sherri's Shipping transports manufactured goods between the U.S. and Asia, maintaining offices in both countries.
C) Willy's Websites maintains Internet sites for clients the world over from his offices in New Jersey.
D) Betty's Bonnets makes women's hats in Jamaica and sells them to retailers in seven Caribbean countries.
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Valuing a Diverse Workforce
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/27924
Sample Questions
Q1) The period of time from the 1960s to 1970s focused on ________.
A) assimilating minorities and women into the corporate setting
B) making employees more aware and sensitive to the needs and differences of others
C) diversity and inclusion for business success, profitability, and growth
D) complying with laws and regulations through affirmative action policies and programs
Q2) During which era was the term "workforce diversity" first used?
A) new millennium
B) late 1980s
C) 1960s to 1970s
D) early 1980s
Q3) In the job setting, African Americans are found to receive lower job performance ratings, be paid less, and be promoted less frequently than their white counterparts.
A)True
B)False
Q4) Today the main emphasis of diversity programs is sensitivity training.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Socially Conscious Management
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27925
Sample Questions
Q1) Appleton would like to build a coal-burning electric generating facility located in a remote area because the cost involved is moderate. Appleton is following which of the social responsibility views?
A) legal view
B) stakeholder view
C) classical view
D) socioeconomic view
Q2) In a short essay, discuss some of the ways in which managers can encourage ethical behavior and create a comprehensive ethics program.
Q3) "It's not my fault!" is a cry often heard from someone with ________.
A) an external locus of control
B) an internal locus of control
C) no locus of control
D) a weak locus of control
Q4) Outline the two individual characteristics that play a role in determining whether a person behaves ethically.
Q5) Write a short essay on the structural variables that can influence employees' ethical behavior.
Q6) Who are whistle-blowers? What can managers do to protect them?
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Managing Change
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/27926
Sample Questions
Q1) Most idea champions ________.
A) have extremely high self-confidence
B) are lethargic
C) avoid risks
D) are relenting
Q2) Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.
A)True
B)False
Q3) Managers exclusively play the role of change agents.
A)True
B)False
Q4) Discuss the four external factors that prompt change in an organization, giving an example of each factor. Explain how the factor affects the organization
Q5) According to Lewin, which of the following is the objective of refreezing?
A) directing behavior away from the change
B) hindering the existing equilibrium
C) eliminating the need for future change
D) stabilizing the new situation
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Constraints Onmanagers
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/27927
Sample Questions
Q1) Google has often been cited as a model for employee satisfaction. Google takes extensive care to ensure employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures. Which dimension of organizational culture is Google said to emphasize through such measures?
A) stability
B) aggressiveness
C) people orientation
D) attention to detail
Q2) Which one of the following is a characteristic of an organization with a strong culture?
A) Management strives to delink shared values from behaviors as much as possible.
B) Culture conveys consistent messages about what is important to the organization.
C) The core set of organizational values is zealously guarded by the management.
D) Emphasis is laid on the future of the organization, rather than acquainting employees with company history or past heroes.
Q3) Describe the characteristics of an innovative organizational culture.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Planning and Goal-Setting
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/27928
Sample Questions
Q1) ________ plans are clearly defined and leave no room for interpretation.
A) Directional
B) Stated
C) Long-term
D) Specific
Q2) Which one of the following is among the reasons why managers should plan?
A) When work activities are coordinated around plans, inefficiencies become obvious.
B) Uncertainty can be eliminated and the organization can be insulated from change with planning.
C) Planning eliminates the need to set goals.
D) Planning eliminates the need to measure work effort.
Q3) Todd Miller, CEO of Miller's Grocery, has determined that all stores should be well maintained both inside and out. This is an example of a ________.
A) directional plan
B) specific plan
C) financial goal
D) social goal
Q4) In a short essay, describe the different classifications of plans.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Strategic Planning
Available Study Resources on Quizplus for this Chatper
131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/27929
Sample Questions
Q1) An organization's financial, physical, human, and intangible assets are known as its
A) resources
B) capabilities
C) strengths
D) core competencies
Q2) The main reason strategic management is important is ________.
A) it allows an organization to anticipate economic recessions
B) it can make a difference in how well an organization performs
C) it reduces uncertainty
D) it simplifies the environment
Q3) The tobacco market in the United States has stagnated but Altria has a 50% share of it. According to the BCG Matrix, Altria is a ________.
A) star
B) cash cow
C) question mark
D) dog
Q4) Exceptional or unique organizational resources are known as core capabilities.
A)True
B)False
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Fostering Entrepreneurship
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/27930
Sample Questions
Q1) Because small businesses cannot usually compete with the salaries offered by large corporations, they tend to focus on psychological rewards for their employees.
A)True
B)False
Q2) Which one of the following would most likely be a source for ideas for the would-be entrepreneur?
A) manufacturing exhibitions
B) trade publications
C) personal interests and hobbies
D) pure research
Q3) Karlee, a production worker, is working on a project with employees from accounting, purchasing, engineering, and customer service. Karlee is part of a ________ team.
A) product launch
B) self-directed
C) cross-functional team
D) process improvement
Q4) Explain why it is difficult for a young business to recruit and retain employees.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Organization Design
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/27931
Sample Questions
Q1) Managers today continue to see work specialization as important because it helps employees be more efficient.
A)True
B)False
Q2) As organizations become more flexible and responsive to environmental trends, there is a distinct shift toward ________ decision making.
A) centralized
B) decentralized
C) concentrated
D) departmentalized
Q3) Explain the traditional view of span of control.
Q4) At one end of the spectrum, organizations can be absolutely centralized, while at the other end, they can be completely decentralized.
A)True
B)False
Q5) In highly formalized organizations, employees have more discretion in how they do their work.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Organizing Around Teams
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/27932
Sample Questions
Q1) Robert is the CEO of a manufacturing plant. He believes that smaller teams are more effective than larger ones. Do you think this is the right strategy? Why or why not?
Q2) Which one of the following is considered to be the last stage of group development for permanent work groups?
A) performing
B) norming
C) storming
D) adjourning
Q3) In which one of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?
A) collaborating B) compromising C) forcing D) accommodating
Q4) Describe the differences between formal and informal groups, giving examples of each.
Q5) Describe various aspects of group structure.
Q6) Discuss the major issues associated with group structure in global teams.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Human Resourcemanagement
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27933
Sample Questions
Q1) ________ is an example of a high-performance work practice.
A) Increasing employee access to information
B) Selective decruitment
C) Skill-based compensation
D) Detailed job descriptions
Q2) One method some companies are using to control health care costs is to
A) charge obese people a higher percentage of health care premiums
B) decline to provide health coverage for older workers
C) fire employees who refuse to quit smoking
D) hire only candidates with a low body mass index
Q3) The final three activities of the human resource management process ensure ________.
A) that the organization retains competent and high-performing employees
B) that the organization selects and trains competent employees
C) the best compensation packages for the new hires
D) that employees are continuously provided with up-to-date knowledge and skills
Q4) Companies can legally take disciplinary action against an employee who complains of a hostile work environment.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Interpersonal and Organizational Communication
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/27934
Sample Questions
Q1) The nonverbal component of communication usually carries the greatest impact. A)True
B)False
Q2) Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping. Betty, however, made other plans for the evening thinking Laura was talking about going shopping the next day. Which one of the following best explains what went wrong with the communication?
A) Laura used a wrong channel of communication.
B) There was too much noise in the room when Betty read the message.
C) Betty decoded the message incorrectly.
D) The complexity capacity of text messaging is poor.
Q3) Ethical communication involves ________.
A) sharing enough information to lead the audience to a pre-determined conclusion
B) withholding information that is detrimental to the organization
C) including all relevant information
D) refraining from denigrating one's employer on social media
Q4) Explain why communication is important to managers and organizations. What four functions does it serve?
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Organizational Behavior
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/27935
Sample Questions
Q1) Which component of attitude is reflected in the sentence, "This is the best way to get to our destination"?
A) cognitive
B) behavioral
C) emotive
D) affective
Q2) The ________ component of attitude is based on emotions.
A) cognitive
B) behavioral
C) affective
D) spiritual
Q3) Anne prefers one-page memos with only the main points of the issue. As a manager, she has limited amounts of time to read about internal problems. So when she prepares memos for her boss, she provides a brief outline of the situation to spare her boss the agony of having to read the boring details. Anne has succumbed to
A) the liking effect
B) assumed similarity
C) the halo effect
D) stereotyping
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Leadership
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/27936
Sample Questions
Q1) Why are more and more companies empowering nonmanagerial employees?
A) Managers needs to make quick decisions.
B) Organizational upsizing left many managers with smaller spans of control.
C) Empowerment is appropriate for all circumstances.
D) Managers must cope with increased work demands.
Q2) Which leadership theory asserts that a leader's job is to assist followers in attaining their goals and to ensure that their goals are compatible with the goals of the group or organization?
A) Fiedler's Theory
B) Leader-Member Exchange
C) Leader Participation Model
D) Path-Goal Theory
Q3) According to the path-goal model, when Greg consults with the employees for suggestions prior to making a decision, he displays which one of the following leadership styles?
A) considerate
B) supportive
C) participative
D) democratic
Q4) In a short essay, contrast the three major behavior studies on leadership.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Motivating Employees
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/27937
Sample Questions
Q1) According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.
A)True
B)False
Q2) Sarah is using the JCM to redesign jobs for her small team of writers. After carefully analyzing their jobs, she determines that while their jobs are high in skill variety, task identity, task significance, and autonomy, they receive little feedback about their work. Which one of the following steps will enable Sarah to improve this aspect of their jobs?
A) adding editing and proofreading duties to their existing work
B) allowing the writers to directly conduct business with their clients
C) allowing writers to choose their topics and assignments
D) making employees responsible for executing a piece of work from start to finish
Q3) Research indicates that, for the most part, pay-for-performance programs show positive results.
A)True
B)False
Q4) Define motivation and discuss the three elements of motivation.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Controlling Activities and Operations
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/27938
Sample Questions
Q1) It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.
A) company's financial outlook
B) labor-management relationship
C) service profit chain
D) productivity ratio
Q2) Managers should do nothing if the variance observed from the standard is acceptable.
A)True
B)False
Q3) For which of the following is a subjective measure most appropriate?
A) level of satisfaction of patient care in a hospital
B) degree of improvement in closing sales in a real estate brokerage
C) quality of a water supply
D) reduction of waste in a manufacturing process
Q4) Having a control system reduces the scope of employee empowerment and autonomy.
A)True
B)False
20
To view all questions and flashcards with answers, click on the resource link above.