Business Administration
Exam Materials
Course Introduction
Business Administration is a comprehensive course designed to introduce students to the core principles and practices that drive successful organizations. The curriculum covers fundamental topics such as management, marketing, finance, human resources, organizational behavior, and strategic planning. Through case studies, real-world business scenarios, and interactive assignments, students gain a thorough understanding of how businesses operate and compete in a global marketplace. The course also explores decision-making processes, leadership strategies, and ethical considerations, equipping students with the practical skills and knowledge needed to pursue various career paths in business or to further their studies in specialized areas.
Recommended Textbook
Human Resource Management 13th Edition by
R. Wayne Dean Mondy
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14 Chapters
2100 Verified Questions
2100 Flashcards
Source URL: https://quizplus.com/study-set/1499 Page 2
Chapter 1: Strategic Human Resource Management: an Overview
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29725
Sample Questions
Q1) Performance management is a formal system of review and evaluation of individual or team task performance.
A)True
B)False
Answer: False
Q2) Lee Shultz, the operations manager for Acme Bolts, has just learned that an experienced arc welder has resigned. He contacts the manager of human resources, Reba Cole, asking her to send him some qualified welders for him to interview. In this case, ________.
A) Lee is only concerned about accomplishing operations goals
B) Reba is only concerned about accomplishing human resource goals
C) Lee and Reba see organizational goals from the same perspective
D) both are concerned with accomplishing organizational goals, but from different perspectives
Answer: D
Q3) Although shareholders invest money in a firm, they have very little influence on management.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Business Ethics and Corporate Social Responsibility
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Which term best describes how a company as a whole behaves towards society?
A) corporate social responsibility
B) business ethics
C) social morality
D) equal opportunity
Answer: A
Q2) In a business sense, one can think of corporate sustainability as providing
A) long-term profitability
B) short-run cash flow
C) intermediate tax breaks
D) just-in-time inventory management
Answer: A
Q3) According to your textbook, sources of ethical guidance should ________.
A) lead to your beliefs or a conviction about what is right or wrong
B) have little effect on a person's pursuit of what is expedient
C) be nothing more than the subject matter of philosophical discussions
D) remain abstractions that don't pertain to day-to-day living in today's world
Answer: A
Page 4
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Chapter 3: Workforce Diversity, Equal Employment
Opportunity, and Affirmative Action
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) The concept of ________ as a legitimate workplace diversity issue has gained increasing recognition.
A) multigenerational diversity
B) race and ethnicity
C) sexual orientation
D) disability
Answer: A
Q2) In which Supreme Court decision was it ruled that the company had discriminated against a woman because she had young children?
A) Phillips v Martin Marietta Corporation
B) Espinoza v Farah Manufacturing Company
C) Weber v Kaiser Aluminum Corporation
D) Albemarle Paper Company v Moody
Answer: A
Q3) What was the first sexual harassment case to reach the U.S. Supreme Court?
A) Dothard v Rawlingson
B) Meritor Savings Bank v Vinson
C) Phillips v Martin Marietta
D) American Tobacco Company v Patterson
Answer: B
Page 5
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Chapter 4: Job Analysis, Strategic Planning, and Human Resource Planning
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) The observation method is primarily used to gather information when mental skills play a dominant role in a job.
A)True
B)False
Q2) One of the primary advantages of O*NET is that it ________.
A) provides a list of all federal and state job openings
B) serves as a recruiting tool for small and large firms
C) maintains current job requirement information
D) tracks changes in the U.S. job market
Q3) What is the process called by which top management determines overall organizational purposes and objectives and how they are to be achieved?
A) objective planning
B) organizational planning
C) strategic planning
D) tactical planning
Q4) The mission of a firm involves determining the principles on which management decisions will be based.
A)True
B)False
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Chapter 5: Recruitment
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150 Flashcards
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Sample Questions
Q1) Harold's Department Stores frequently use contingent workers. What is the most likely reason that the firm uses contingency workers ?
A) implementing telecommuting
B) minimizing specialty training
C) having scheduling flexibility
D) experiencing exceptional work ethics
Q2) What is the process of actively recruiting employees from competitors called?
A) stealing
B) plundering
C) poaching
D) rustling
Q3) The offshoring trend is expected to decline in the near future because of the high unemployment rate that remains from the 2008/2010 recession.
A)True
B)False
Q4) What are the steps involved in the recruitment process?
Q5) What are the advantages and disadvantages of using employee referrals for recruiting?
Q6) What is recruitment? How do labor market conditions affect recruitment?
Page 7
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Chapter 6: Selection
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150 Flashcards
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Sample Questions
Q1) Which of the following selection ratios indicates the highest number of qualified applicants for a position?
A) 10.0
B) 1.00
C) 0.10
D) 0.01
Q2) When everyone scoring a test obtains the same results, the test is said to be
A) reliable
B) objective
C) valid
D) consistent
Q3) The ________ is designed to prohibit the improper use of genetic information in health insurance and employment.
A) Freedom of Information Act
B) Federal Genealogy Act
C) Americans with Disabilities Act
D) Genetic Information Nondiscrimination Act
Q4) What are background investigations? Why are they an important part of the hiring process?
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Chapter 7: Training and Development
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Jason has worked for Allstate Insurance as an IT specialist since graduating from college two years ago. George is an upper level manager who has worked for Allstate for twenty years. Jason and George have been paired so that George can learn more about social networking and text messaging from Jason. Which of the following best describes this program?
A) job sharing
B) strategic planning
C) reverse mentoring
D) succession planning
Q2) When the vestibule delivery system is used, where does it typically take place?
A) at a video media center
B) on the manufacturing line
C) outside of the production area
D) at a university science laboratory
Q3) Gaming Laboratories periodically assigns coaches to its employees. The firm most likely provides coaches to enhance ________.
A) long-term planning
B) team building skills
C) task performance
D) career growth
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Chapter 8: Performance Management and Appraisal
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Managing employee performance should be a ________ process if it is to be the most effective.
A) formal
B) continuous
C) structured
D) bi-annual
Q2) What appraisal method appeals to managers who want employees to participate in their own evaluation and development?
A) superior
B) peer appraisal
C) subordinate
D) self-appraisal
Q3) Managing performance is extraneous to a manager's daily job duties.
A)True
B)False
Q4) The most significant risk associated with 360-degree feedback is confidentiality.
A)True
B)False
Q5) What are the characteristics of an effective appraisal system?
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Chapter 9: Direct Financial Compensation
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150 Flashcards
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Sample Questions
Q1) Which of the following would NOT be an exempt employee under the Fair Labor Standards Act?
A) production manager
B) machine operator
C) senior statistician
D) outside salesperson
Q2) Special benefits provided by a firm to a small group of key executives are known as
A) incentive bonuses
B) golden parachutes
C) stock options
D) perquisites
Q3) What creates the basis for a simpler compensation system that de-emphasizes structure and places greater importance on flexible decision making?
A) job evaluation
B) broadbanding
C) gainsharing
D) clustering
Q4) Compare and discuss skill-based and competency-based systems of pay.
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Chapter 10: Indirect Financial Compensation Benefits and Nonfinancial Compensation
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Sample Questions
Q1) Jeff lost his job in November 2010. According to COBRA, Jeff may keep his employer's health care coverage until ________.
A) December 2010
B) May 2011
C) November 2011
D) May 2012
Q2) A defined contribution plan requires specific contributions by an employer to an employee's retirement or savings fund.
A)True
B)False
Q3) The aging population and inefficient administrative processes have been factors in the rising cost of health care.
A)True
B)False
Q4) Most advocates of ESOPs appreciate the stability of these retirement plans, as shown during the recession of 2008/2010.
A)True
B)False
Page 12
Q5) What are the advantages and disadvantages of offering sabbaticals to employees?
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Chapter 11: A Safe and Healthy Work Environment
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Sample Questions
Q1) Why is health care coverage tailored to a specific region an increasingly popular benefit for expatriates?
A) American insurance carriers refuse to provide coverage in risky markets.
B) The rising cost of health insurance has forced firms to use cheaper options.
C) American healthcare legislation conflicts with foreign insurance firms.
D) Healthcare systems in emerging markets vary in cost and quality.
Q2) An employee with which of the following qualities would most likely have fewer work injuries?
A) high productivity rate
B) extensive education
C) lengthy work experience
D) extensive job knowledge
Q3) According to research, which of the following most likely occurs from using ergonomics?
A) improved workplace security
B) lowered selection costs
C) improved recruitment
D) lowered injury rate
Q4) What legal consequences are a possibility for employers with workplace violence issues?
Page 13
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Chapter 12: Labor Unions and Collective Bargaining
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Sample Questions
Q1) Why do workers join unions? What is the basic structure of a union?
Q2) Davis Manufacturing deducts union dues from members' paychecks and forwards the money to the union. Which of the following is most likely included in the labor agreement?
A) maintenance of membership
B) permissive bargaining
C) collective bargaining
D) dues checkoff
Q3) Which of the following made it possible to decertify a union?
A) Taft-Hartley Act
B) Norris-LaGuardia Act
C) Landrum-Griffin Act
D) Executive Order 10988
Q4) In which case did the Supreme Court rule that employers cannot discriminate against union salts?
A) Firefighters Local Union #1984 v Carl W. Stotts
B) Espinoza v Farah Manufacturing Company
C) NLRB v Town & Electric Inc.
D) American Tobacco Company v Patterson
Q5) What are right-to-work laws? How do these laws relate to union security?
Page 14
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Chapter 13: Internal Employee Relations
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Sample Questions
Q1) Which of the following is the LEAST likely reason for firing a top-level executive?
A) economic downturn
B) reorganization
C) marketing image
D) productivity decline
Q2) The term "ghost work" refers to the additional work required of employees who remain after an organization downsizes.
A)True
B)False
Q3) In which of the following does the manager ask a series of questions in sequence to determine the best disciplinary action?
A) hot stove approach
B) progressive disciplinary action
C) disciplinary questionnaire approach
D) disciplinary action without punishment approach
Q4) The courts have made no exceptions to the employment-at-will doctrine.
A)True
B)False
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Page 15
Chapter 14: Global Human Resource Management
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150 Flashcards
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Sample Questions
Q1) Why have many global organizations established a formal buddy system for expatriates and their families?
A) provide them with technological assistance
B) reduce the stress of moving overseas
C) help them repatriate to the U.S.
D) give them temporary housing
Q2) What effect has NAFTA had on labor relations among the countries involved in the agreement?
Q3) In most cases, the majority of employees in international offices are ________.
A) foreigners
B) third-country nationals
C) expatriates
D) host-country nationals
Q4) Procter & Gamble is best categorized as a ________ corporation.
A) foreign-based
B) multinational
C) global
D) national
Q5) What is a host-country national? What factors do global firms need to consider when compensating host-country nationals?
Page 16
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