Business Administration
Exam Materials
Course Introduction
Business Administration is a multidisciplinary field that covers the principles and practices involved in managing and operating organizations effectively. The course explores core areas such as management, marketing, finance, human resources, operations, and strategic planning. Students will develop critical thinking and problem-solving skills as they learn to analyze business environments, make informed decisions, and implement effective organizational strategies. Emphasis is placed on understanding both the theoretical frameworks and practical applications necessary for leadership and success in todays dynamic and competitive business landscape.
Recommended Textbook
Essentials of Managing Human Resources 5th Canadian Edition by Eileen Stewart
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12 Chapters
1857 Verified Questions
1857 Flashcards
Source URL: https://quizplus.com/study-set/1670
Page 2
Chapter 1: The Challenges of Hrm
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173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/33112
Sample Questions
Q1) HR professionals provide guidance and assistance as internal consultants to line managers.
A)True
B)False
Answer: True
Q2) Although Information Technology increases costs,it is an essential operating component of HRM.
A)True
B)False
Answer: False
Q3) What distinguishes an organization's corporate strategy?
A)a focus on company-wide and overall objectives
B)a focus on short-term survival and growth
C)a focus on the line of business
D)a focus on competition
Answer: A
Q4) Benchmarking looks at the "best practices," in companies they compete with.
A)True
B)False
Answer: False
Page 3
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Chapter 2: The Legal Framework of Hrm
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203 Verified Questions
203 Flashcards
Source URL: https://quizplus.com/quiz/33113
Sample Questions
Q1) Jan is pregnant.What protection does she have under human rights law?
A)protection on the grounds of marital status
B)protection on the grounds of family status
C)protection on the grounds of physical disability
D)protection on the grounds of sex
Answer: D
Q2) Please refer to Scenario 2.3.To what degree does the employer have a duty to accommodate Bill?
A)to the point of undue hardship
B)to the point of affective impact
C)to the point where both the employer and employee feel that it is no longer appropriate
D)to the point stated specifically in the Human Rights Code
Answer: A
Q3) Some jurisdictions have enacted legislation prohibiting psychological harassment.
A)True
B)False
Answer: True
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4
Chapter 3: Defining and Designing the Work
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197 Verified Questions
197 Flashcards
Source URL: https://quizplus.com/quiz/33114
Sample Questions
Q1) Please refer to Scenario 3.1.What is your reasoning for including or not including a criminal records check on the job description?
A)you include it because it is a BFOR
B)you decide not to include it because it is discriminatory
C)you include it because it is required on all YMCA-YWCA positions
D)you decide not to include it because it is not one of the human rights prohibitions
Answer: A
Q2) What two characteristics do all group techniques that involve employees more fully in their organizations have in common?
A)enhancing communications and increasing commitment
B)enhancing collaboration and increasing synergy
C)increasing motivation and enhancing strategy
D)increasing individualism and enhancing collaboration
Answer: B
Q3) The outcomes of job analysis are job descriptions,job titles,and job standards.
A)True
B)False
Answer: False
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5
Chapter 4: Human Resource Planning, recruitment, and Selection
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159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/33115
Sample Questions
Q1) Please refer to Scenario 4.1.What would be two human resource forecasting techniques that the regional hospitals could use?
A)Delphi and trend projection techniques
B)extrapolation and transition matrices techniques
C)indexation and replacement chart techniques
D)budget analysis and skills inventory techniques
Q2) Which test measures the applicant's ability to perform the specific tasks that are required for a job?
A)intelligence test
B)achievement test
C)job sample test
D)aptitude test
Q3) Which of the following is NOT an advantage of using temporary workers?
A)useful for staffing peak work periods
B)lower employment costs
C)increased employee loyalty
D)increased flexibility in maintaining proper staffing levels
Q4) What are the advantages of using private employment agencies for external recruitment?
Q5) Explain the importance of Human Resource Planning for staffing needs.
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Chapter 5: Orientation, training, and Development
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) What are the first and fourth steps in the systems approach to training?
A)program administration and evaluation
B)needs assessment and evaluation
C)needs assessment and delivery
D)program design and delivery
Q2) A common approach to establishing a career development program is to integrate it with the existing HR functions and structures in the organization.
A)True
B)False
Q3) What is it called when an employee is groomed to take over the supervisor's job by gaining experience in handling important job functions?
A)understudy assignment
B)coaching
C)mentoring
D)role modelling
Q4) A good mentorship is a reciprocal relationship with both the mentee and the mentor learning from each other.
A)True
B)False
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Chapter 6: Managing Performance
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Coaching involves fault-finding,criticizing,and correcting.
A)True
B)False
Q2) Performance evaluation programs are used only in large organizations in both the public and private sectors.
A)True
B)False
Q3) Most performance management systems include an annual formal review of the employee's overall performance.
A)True
B)False
Q4) Performance management is central to the everyday work of a manager.
A)True
B)False
Q5) What barriers to effective performance reviews can be removed via the training of reviewers?
A)self-confidence,time constraints,lack of knowledge
B)interpersonal conflicts,self-confidence,lack of knowledge
C)lack of knowledge,time constraints,self-confidence
D)time constraints,lack of knowledge,interpersonal conflicts
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Chapter 7: Recognizing and Rewarding Employees
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) The employer's ability to pay is an external factor influencing the wage mix.
A)True
B)False
Q2) Salaried employees are those whose compensation is computed on the basis of weekly,biweekly,or monthly pay periods.
A)True
B)False
Q3) Which statement includes "other required benefits" that legislation requires employers to provide?
A)extended medical insurance
B)minimum vacation pay
C)healthcare spending account
D)accidental death and dismemberment coverage
Q4) Briefly describe the major government-sponsored employee benefits in Canada.
Q5) Research has shown that employees increase output by an average of 50 percent after installation of a pay-for-performance program.
A)True
B)False
Q6) Briefly discuss the motivating value of pay equity for employees.
Page 9
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Chapter 8: A Part 1creating a Safe and Healthy Work Environment
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191 Verified Questions
191 Flashcards
Source URL: https://quizplus.com/quiz/33119
Sample Questions
Q1) What is the name of the primary health and safety legislation in which the company owners,directors,supervisors,and suppliers who work within the provincial jurisdiction can receive fines and penalties if they do not take every reasonable precaution to ensure employee health and safety?
A)Bill C45
B)Workers' Compensation Act
C)Workers' Compensation Code
D)Labour Code
Q2) Please refer to Scenario 8.1.What best defines CR rail crews' (employees')legal fundamental health and safety responsibilities?
A)to ensure day-to-day health and safety of rail crew practices
B)to take reasonable precautions to ensure employee safety
C)to follow on-site rules and expectations of their organization
D)to ensure all employees and customers know what is expected of them regarding health and safety.
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Chapter 8: B Part 2creating a Safe and Healthy Work Environment
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) A review of research on work-site stress reveals that organizational stressors are receiving the attention they should.
A)True
B)False
Q2) An organization with a formal safety program generally has an employee management safety committee.
A)True
B)False
Q3) The IAPA promotes health and safety by offering six diploma programs for workers and managers.
A)True
B)False
Q4) It is generally recognized that there is little that management can do to prevent repetitive-strain injuries.
A)True
B)False
Q5) If at all possible,one should avoid stress.
A)True
B)False
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Chapter 9: Management Rights, employee Rights, and Discipline
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/33121
Sample Questions
Q1) Positive discipline relies on "reminders" given to employees as a way to improve performance.
A)True
B)False
Q2) Constructive dismissal occurs when an employer unilaterally changes an employee's working conditions such that compensation,status or prestige is reduced.
A)True
B)False
Q3) The three legal considerations regarding the security of one's job are: statutory rights,contractual rights,and ethical rights.
A)True
B)False
Q4) The ultimate goal of ethics training is to avoid unethical behaviour and adverse publicity.
A)True
B)False
Q5) Briefly describe the employment protection rights.
Page 12
Q6) What is progressive discipline? How does it differ from positive discipline?
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Chapter 10: Labour Relations and Collective Bargaining
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157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/33122
Sample Questions
Q1) A dues checkoff provision means that the employer can keep the monies deducted as dues from the pay of employees who did not join the union.
A)True
B)False
Q2) After an agreement is reached in negotiations,it must be put into writing and be ratified by the union membership,not just endorsed by the leaders.
A)True
B)False
Q3) What are workers taking part in if they stand at business entrances to gain attention to a dispute and to discourage people from entering or leaving the premises?
A)lockout
B)strike
C)boycott
D)picket
Q4) An agency shop security provision means that the employer will hire only union members.
A)True
B)False
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Chapter 11: International Human Resources Management
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/33123
Sample Questions
Q1) The laws governing union/management relations is fairly standardized across all countries.
A)True
B)False
Q2) Teams composed of members of multiple nationalities working on projects that span multiple countries are referred to as transnational teams.
A)True
B)False
Q3) Which type of organization requires international human resources capabilities?
A)a global corporation
B)a franchise organization
C)a crown corporation
D)a multi-unit national organization
Q4) The EU is Canada's largest trading partner.
A)True
B)False
Q5) To communicate effectively in a foreign country,one need only learn the language.
A)True
B)False
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