Business Administration
Exam Materials
Course Introduction
Business Administration is an interdisciplinary field that introduces students to the foundational principles of managing and operating organizations effectively. This course covers a broad spectrum of topics, including management, marketing, finance, human resources, operations, and organizational behavior. Students will develop problem-solving, leadership, and strategic thinking skills necessary for decision-making and effective communication within diverse business environments. By exploring real-world case studies and business scenarios, learners gain practical insights into ethical considerations, innovation, and global business trends, preparing them for varied roles in the dynamic landscape of modern commerce.
Recommended Textbook Fundamentals of Management 8th Edition by
Ricky Griffin
Available Study Resources on Quizplus
15 Chapters
1628 Verified Questions
1628 Flashcards
Source URL: https://quizplus.com/study-set/1102
Page 2
Chapter 1: Understanding the Managers Job
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/21693
Sample Questions
Q1) Which of the following assumptions is represented by Theory Y?
A) People prefer to be directed, to avoid responsibility, and to want security.
B) People are bright, but under most organizational conditions, their potential is underutilized.
C) People do not like work and try to avoid it.
D) The productivity of workers is not affected by social processes at the workplace.
E) Managers need to be coercive to get work done from their workers.
Answer: B
Q2) In the Hawthorne Studies, workers who overproduced were branded as _____.
A) operators
B) squealers
C) rate busters
D) chiselers
E) producers
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Environment of Organizations and Managers
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/21694
Sample Questions
Q1) Alex, one of the proprietors of Atlas Corp. is worried.The stock market was not doing well, unemployment was 10 percent, inflation was on the rise again, and government debt was still increasing. These concerns of Alex are related to the _____ dimension of the general environment of Atlas Corp.
A) legal
B) sociocultural
C) technological
D) political
E) economic
Answer: E
Q2) The term _____ refers to behavior that conforms to generally accepted social norms.
Answer: ethical behavior
The term ethical behavior usually refers to behavior that conforms to generally accepted social norms.
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Planning and Strategic Management
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/21695
Sample Questions
Q1) During the decline stage of the product life cycle:
A) demand peaks.
B) new competitors enter the industry.
C) sales drop.
D) managers need to focus their efforts on "getting the product out the door" without sacrificing quality.
E) managers must increase production costs.
Answer: C
Q2) Pursuing a strategy of _____ reduces an organization's dependence on any one of its business activities and thus reduces economic risk.
A) single-product
B) single-service
C) divestiture
D) related diversification
E) trade restraint
Answer: D
Q3) A(n) _____ is a comprehensive plan for accomplishing an organization's goals.
Answer: strategy
A strategy is a comprehensive plan for accomplishing an organization's goals.
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing Decision Making
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/21696
Sample Questions
Q1) _____ is a situation that occurs when a group or team's desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision.
A) Groupthink
B) Groupshift
C) Brainstorming
D) Condorcet's paradox
E) Group polarization
Q2) According to the administrative model, decision makers:
A) use incomplete and imperfect information.
B) are never constrained by bounded rationality.
C) tend to avoid satisficing when making decisions.
D) are not limited by their values and unconscious reflexes while making decisions.
E) always act in the best interests of their organizations.
Q3) Managers are most prone to error in a condition of _____.
A) certainty
B) uncertainty
C) risk
D) rationality
E) perfect information
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Entrepreneurship and New Venture Management
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/21697
Sample Questions
Q1) Delta LLC. purchases raw materials such as leather and canvas from suppliers and processes them into finished shoes. Delta LLC. operates in the _____ industry.
A) construction
B) E-tailing
C) service
D) retail
E) manufacturing
Q2) Which of the following statements is true about franchising?
A) A franchise agreement gurantees success to the franchisee.
B) Each franchise outlet is probably a carbon copy of every other outlet.
C) The franchisee gets to use the parent company formulas and trademarks for free.
D) The franchisee has the freedom to sell new products and modify the products of the parent company.
E) Most franchising agreements can be easily terminated.
Q3) An independently owned and operated enterprise with relatively little influence over its environment is defined in the text as a(n) _____.
Q4) Minorities and _____ are starting more small businesses than in the past.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Organization Structure and Design
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/21698
Sample Questions
Q1) _____ is the process of systematically delegating power and authority throughout the organization to middle- and lower-level managers.
A) Deskilling
B) Decentralization
C) Self-dealing
D) Divesting
E) Specialization
Q2) Helicopter pilots perform preflight and post flight checks, fly, give safety briefs, communicate with air traffic controllers and plan flights.
A)Skill variety
B)Task identity
C)Task significance
D)Autonomy
E)Feedback
Q3) Weber's perspective suggests that a(n) _____ is a model of organization design based on a legitimate and formal system of authority.
Q4) Describe the three forms of interdependence among organizational units.
Q5) _____ is the extent to which an organization is broken down into subunits.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Organization Change and Innovation
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/21699
Sample Questions
Q1) _____ is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.
A) Planned change
B) Reactive change
C) Involuntary change
D) Organic change
E) Crisis change
Q2) The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.
A) internal
B) technical
C) political
D) external
E) environmental
Q3) _____ are new products, services, or technologies developed by an organization that completely replace the existing products, services, or technologies in an industry.
Q4) The first stage in the organizational innovation process is _____.
Q5) Name and define the three intrapreneurial roles in large organizations.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Human Resources in Organizations
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/21700
Sample Questions
Q1) Number of claims processed, total sales, and scrap rate are all examples of _____.
A) training methods
B) predictive validation methods
C) content validation methods
D) judgmental performance appraisal criteria
E) objective performance appraisal criteria
Q2) An effective individual strategy for managing a diverse workforce is:
A) Encouraging interpersonal communication
B) Treating everyone the same without regard for their fundamental human differences
C) Creating ethnically homogenous work teams
D) Using micromanagement techniques
E) Limiting managerial communication
Q3) Describe the types of errors that can occur in performance appraisal systems.
Q4) _____ is defined as determining the extent to which a selection device is really predictive of future job performance.
Q5) The _____ is charged with enforcing Title VII as well as several other employment-related laws.
Q6) _____ is the process of dealing with employees who are represented by a union.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Basic Elements of Individual Behavior in Organizations
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/21701
Sample Questions
Q1) An individual who experiments with new ideas and gambles on new products is said to have a(n) _____.
A) external locus of control
B) authoritarian outlook
C) Machiavellian personality
D) low self-esteem
E) high risk propensity
Q2) Jared called in sick so that he could go golfing. Jared's action is an example of:
A) turnover.
B) role conflict.
C) absenteeism.
D) organizational citizenship.
E) performance behavior.
Q3) Identify the contribution made by an individual to a psychological contract.
A) Job security
B) Recognition
C) Pay
D) Effort
E) Benefit
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing Employee Motivation and Performance
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/21702
Sample Questions
Q1) Jessica is required to follow a forty-hour work schedule from 9:00 in the morning and ends at 5:00 each day, every week. However, she has the freedom to take a day off by working two extra hours each day. This reflects a _____.
A) variable work schedule
B) flexible work schedule
C) telecommuting arrangement
D) job sharing arrangement
E) traditional work schedule
Q2) According to Maslow, an individual is motivated first and foremost to satisfy _____ needs.
A) security
B) self-actualization
C) physiological
D) esteem
E) belongingness
Q3) Expectancy theory
A)Content perspective on motivation
B)Process perspective on motivation
C)Reinforcement perspective on motivation
To view all questions and flashcards with answers, click on the resource link above. Page 12
Q4) Compare and contrast fixed-interval schedule and variable-interval schedule.
Chapter 11: Leadership and Influence Processes
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/21703
Sample Questions
Q1) _____ is the part of the Managerial Grid that deals with the job and task aspects of leader behavior.
A) Employee-centered leader behavior
B) Initiating structure
C) Task-oriented leadership behavior
D) Concern for people
E) Concern for production
Q2) When an organization promotes someone, it sends a signal to everyone that the person is competent. This gives the person _____ power.
A) legitimate
B) technological
C) reward
D) referent
E) coercive
Q3) LPC theory
A)Leader behavior model
B)Situational model
C)Trait model
Q4) Aligning an organization with its environment requires _____ leadership.
Q5) Briefly describe the Leader-Member Exchange approach.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Communication in Organizations
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/21704
Sample Questions
Q1) Intranets differ from extranets in that:
A) they allow selected suppliers outside the company limited access to an organization's internal information system.
B) they allow the exchange of mails.
C) they do not use firewalls.
D) they are used for inter-organizational transactions.
E) they do not allow outsiders access to an organization's internal organization system.
Q2) How is information different from data?
A) Data is less accurate.
B) Information is raw figures and facts reflecting a single aspect of reality.
C) Information is data presented in a way or form that has meaning.
D) Data provides a basis for action.
E) Data is more detailed.
Q3) Reluctance to communicate
A)Individual barrier
B)Organizational barrier
Q4) Data turns into information when it is organized and presented in a way that has
Q5) Wi-Fi technology is further extending the impact of _____ technology.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Work Groups and Teams
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/21705
Sample Questions
Q1) Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have:
A) intergroup conflict.
B) pooled interdependencies.
C) interpersonal conflict.
D) person-role conflict.
E) sequential interdependencies.
Q2) Which of the following is true of game theory?
A) It focuses on the personality traits of the negotiators.
B) It focuses on the context within which negotiation takes place.
C) It uses mathematical models to predict the outcome of negotiation situations.
D) It tries to predict how and when negotiators make departures from perfect rationality.
E) It investigates the demographic characteristics and personality variables of negotiators.
Q3) Discuss the cognitive approach to negotiation.
Q4) Differentiate between formal and informal leaders.
Q5) The stage of group development in which members lack unity and interaction patterns are uneven is known as _____.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Basic Elements of Control
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/21706
Sample Questions
Q1) _____ control is the form of operations control that tends to be used most often.
A) Human resources
B) Financial
C) Screening
D) Postaction
E) Preliminary
Q2) Which of the following shows income that the organization expects to receive from normal operations?
A) Profit budget
B) Balance sheet budget
C) Cash flow budget
D) Space budget
E) Revenue budget
Q3) Which of the following is a form of operations control?
A) Financial control
B) Screening control
C) Strategic control
D) Structural control
E) Budgetary control
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Managing Operations, Quality, and Productivity
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/21707
Sample Questions
Q1) Which of the following is an example of statistical quality control?
A) Benchmarking
B) Six Sigma
C) In-process sampling
D) ISO 9000:2000
E) Outsourcing
Q2) Virtually all successful quality-enhancement programs involve making the person responsible for doing the job responsible for making sure it is done right. This critical ingredient in total quality management refers to:
A) employee involvement.
B) strategic commitment.
C) technology.
D) materials.
E) methods.
Q3) _____ is also called procurement.
A) Automation
B) Purchasing management
C) Inventory Management
D) Materials control
E) Quality control
To view all questions and flashcards with answers, click on the resource link above. Page 17