Business Administration Exam
Bank
Course Introduction
Business Administration is a comprehensive course that introduces students to the fundamental principles, theories, and practices involved in the management and operation of businesses. The course covers key areas such as organizational structure, strategic planning, marketing, finance, human resources, and operations management. Students will develop analytical and problem-solving skills necessary for effective decision-making and leadership in a dynamic business environment. Emphasis is placed on understanding the role of ethics, communication, and globalization in modern business practices, preparing students for a wide range of careers in the public and private sectors.
Recommended Textbook Management 13th Edition by Richard L. Daft
19 Chapters 3204 Verified Questions
3204 Flashcards
Source URL: https://quizplus.com/study-set/188
Page 2
Chapter 1: The World of Innovative Management
Available Study Resources on Quizplus for this Chatper
183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/2675
Sample Questions
Q1) List five of Mintzberg's 10 managerial roles.
Answer: Students can list any five of the following: monitor, spokesperson, disseminator, figurehead, leader, liaison, entrepreneur, disturbance handler, resource allocator, and negotiator.
Q2) According to Mintzberg, which of the following is an interpersonal role?
A) Monitor
B) Negotiator
C) Liaison
D) Disturbance handler
E) Spokesperson
Answer: C
Q3) List the three management skills necessary to perform effectively in organizations.
Answer: Conceptual, human, and technical skills
Q4) The rise of virtual work has led to a decline in organizational hierarchies.
A)True
B)False
Answer: True
Q5) Department heads and division managers are examples of __________.
Answer: middle managers
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/2676
Sample Questions
Q1) Scientific management focuses on employee competence, whereas the administrative principles approach focuses on work flow through the organization.
A)True
B)False
Answer: False
Q2) The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and sophisticated computer technology can accurately predict how the market works.
A)True
B)False
Answer: True
Q3) A social group within an organization is part of the informal organization.
A)True
B)False
Answer: True
Q4) The __________ stresses the satisfaction of employees' basic needs as the key to increased productivity.
Answer: human relations movement
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/2677
Sample Questions
Q1) Which of the following would be considered a visual representation of a company's corporate culture?
A) All department heads have an executive office.
B) Each department has an award plaque for "Employee of the Month."
C) All employees are dressed in professional business attire.
D) Top-level executives drive company-owned sports cars.
E) All of these are considered a visual representation of a company's corporate culture.
Answer: E
Q2) The consistency culture has an external focus and a consistency orientation for a dynamic environment.
A)True
B)False
Answer: False
Q3) __________ are organizations in the same industry or type of business that provide goods or services to the same set of customers.
Answer: Competitors
Q4) The __________ affects organizations indirectly.
Answer: general environment
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/2678
Sample Questions
Q1) Geocentric companies are truly world-oriented and favor no specific country.
A)True
B)False
Q2) List the four dimensions of national value systems identified by Hofstede.
Q3) Your company is interested in producing and marketing a line of coffee that will penetrate the Chinese market. This is the first time your company has gotten involved internationally, so you are being cautious and would initially like to spend the least amount of money as possible to get involved. What type of strategy are you going to use?
A) Contracting
B) Outsourcing
C) Exporting
D) Partnership
E) Offshoring
Q4) Which of the following statements about India is not true?
A) India is the world's largest exporter of generic drugs.
B) India has the fastest-growing middle class in history.
C) India is the industry leader in information technology outsourcing.
D) One of the fastest-growing industries in India is pharmaceuticals.
E) India has a large English-speaking population.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/2679
Sample Questions
Q1) __________ argues that individuals should be compensated for the cost of their injuries by the party responsible.
Q2) The conventional stage of moral development is best described by which of the following statements/questions?
A) "I won't do that because the boss will be upset with me."
B) "Everybody else is doing it, so it must be okay."
C) "I know this is not right, and I will not do it, even if everyone else is."
D) "What am I going to get from making this decision?"
E) None of these
Q3) Procedural justice requires that rules be clearly stated, consistently and impartially enforced, and administered fairly.
A)True
B)False
Q4) At the preconventional level of personal moral development, individuals are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.
A)True
B)False
Q5) Explain what the triple bottom line is and why it is important.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Start-Ups and New Ventures
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/2680
Sample Questions
Q1) The most common source of new business ideas comes from in-depth understanding of an industry or profession.
A)True
B)False
Q2) The drawbacks of proprietorship include unlimited liability and difficulty in obtaining financing.
A)True B)False
Q3) A sole proprietorship is an unincorporated business owned by two or more people. A)True B)False
Q4) Entrepreneurs who aspire to start an online or mobile business must follow different, more rigorous steps than is required to start a traditional business.
A)True
B)False
Q5) A business plan for a small business should be detailed, encompassing at least 100 pages.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Planning and Global Setting
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/2681
Sample Questions
Q1) Normally, it is the top manager's job to make the broad strategic plan and identify specific tactical plans.
A)True
B)False
Q2) Which of the following is not a performance management tool for executing a plan?
A) Management by objectives
B) Operations map
C) Performance dashboards
D) Single-use plans
E) Decentralized responsibility
Q3) The __________ describes the organization's reason for existence.
Q4) Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) None of these
Q5) List four benefits that management by objectives (MBO) can provide.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Strategy Formulation and Execution
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/2682
Sample Questions
Q1) Business-level strategies include all of the major functions, including finance, research and development, marketing, and manufacturing.
A)True
B)False
Q2) The plan of action that describes resource allocation and activities for dealing with the environment, achieving a competitive advantage, and attaining the organization's goals is known as a(n):
A) goal.
B) objective.
C) mission.
D) vision.
E) strategy.
Q3) Briefly discuss Porter's three competitive strategies.
Q4) The essence of formulating strategy is choosing how the organization will be different.
A)True
B)False
Q5) __________ pertains to the organization as a whole and the combination of business units and product lines that makes up the corporate entity.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/2683
Sample Questions
Q1) Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of:
A) planning.
B) decision making.
C) organizing.
D) motivating.
E) leading.
Q2) The __________ model of decision making is useful for making nonprogrammed decisions when conditions are uncertain, information is limited, and there are manager conflicts about what goals to pursue or what course of action to take.
A) classical
B) functional
C) bureaucratic
D) political
E) administrative
Q3) __________ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Designing Organization Structure
Available Study Resources on Quizplus for this Chatper
212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/2684
Sample Questions
Q1) Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:
A) accountability.
B) coordination.
C) delegation.
D) departmentalization.
E) passing the buck.
Q2) Strategy defines __________, whereas organizing defines __________.
A) how to do it; what to do
B) how to do it; why to do it
C) what to do; how to do it
D) what to do; why to do it
E) when to do it; what to do
Q3) Mechanisms for horizontal integration and coordination are needed in:
A) a team structure.
B) a functional structure.
C) a matrix structure.
D) a divisional structure.
E) all of these.
Q4) List the three basic types of production technology.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/2685
Sample Questions
Q1) Two possible tactics for overcoming resistance to change are coercion and negotiation.
A)True
B)False
Q2) Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.
Q3) Organization development specialists identify three distinct stages for achieving behavioral and attitudinal change. These are:
A) freezing, changing, and intervention.
B) unfreezing, freezing, and refreezing.
C) unfreezing, changing, and refreezing.
D) intervention, refreezing, and reinforcement.
E) none of these.
Q4) __________ refers tothe generation of novel ideas that might meet perceived needs or respond to opportunities for the organization.
Q5) Innovative companies use a top-down approach.
A)True
B)False
Q6) List the three distinct stages for achieving behavioral and attitudinal change.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/2686
Sample Questions
Q1) It is not okay for an employer to ask anything about a job applicant's __________ during an interview.
A) religion
B) race
C) marital status
D) all of these
E) none of these
Q2) Which of the following is a disadvantage of job-based pay?
A) It rarely offers employees any incentives such as bonuses or profit-sharing plans.
B) It reinforces an emphasis on organizational hierarchy and centralized decision making.
C) Employees with lower skill levels receive higher pay than employees with higher skill levels.
D) It is better suited for small organizations rather than large corporations.
E) All of these
Q3) What are four innovative human resource practices used by companies today?
Q4) __________ is defined as "activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied."
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/2687
Sample Questions
Q1) Research indicates that women and minorities are more likely than men to develop mentoring relationships.
A)True
B)False
Q2) TickTock Clock Corporation is attempting to develop a truly diverse workplace. As a first step, they have decided to expand their recruiting efforts. Which of the following is not an appropriate way to do this?
A) Host speaking and networking events
B) Offer internship programs for racial and ethnic minorities
C) Create informal mentoring programs
D) Offer scholarships for the children of current employees
E) All of these are appropriate ways to expand recruiting efforts.
Q3) The goal for organizations seeking diversity is __________ and __________.
A) pluralism; ethnocentrism
B) a monoculture; ethnorelativism
C) pluralism; ethnorelativism
D) a monoculture; ethnocentrism
E) a monoculture; pluralism
Q4) What is the difference between ethnocentrism and ethnorelativism?
Q5) Briefly explain the concept of a glass ceiling.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Understanding Invidividual Behavior
Available Study Resources on Quizplus for this Chatper
137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/2688
Sample Questions
Q1) The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment is called:
A) selective retention.
B) dissonance.
C) emotional contagion.
D) perception.
E) personality.
Q2) Organizations can't afford to lose talented, highly skilled employees, so they often rely on job satisfaction to keep motivation and enthusiasm high.
A)True
B)False
Q3) Machiavellianism refers to a tendency to direct one's behavior toward the acquisition of power and the manipulation of other people for personal gain.
A)True
B)False
Q4) An individual's __________ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/2689
Sample Questions
Q1) __________ power most often comes from internal sources, such as an individual's special knowledge or personal characteristics.
A) Motivation
B) Management
C) Personal
D) Control
E) Position
Q2) Fiedler considered a person's leadership style to be relatively flexible and easy to change.
A)True
B)False
Q3) __________ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.
A) Traits
B) Core competencies
C) Strengths
D) Behaviors
E) Competitive advantages
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
185 Verified Questions
185 Flashcards
Source URL: https://quizplus.com/quiz/2690
Sample Questions
Q1) Which of the following types of needs reflect the desire to be accepted by one's peers, have friendships, be part of a group, and be loved?
A) Self-actualization
B) Physiological
C) Esteem
D) Belongingness
E) Safety
Q2) Frank is primarily driven by a need to establish satisfactory relationships with other people. Alderfer would say he is motivated by __________ needs.
A) growth
B) existence
C) relatedness
D) self-actualization
E) physiological
Q3) Job enlargement combines a series of small tasks into one new, broader job so that people perform a variety of activities.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
18
Chapter 17: Managing Communication
Available Study Resources on Quizplus for this Chatper
161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/2691
Sample Questions
Q1) The __________is the tangible formulation of the thought or idea sent to the receiver.
Q2) A decentralized network is a communication structure in which team members freely communicate with one another and arrive at decisions together.
A)True
B)False
Q3) Channel richness is the:
A) number of messages a channel can carry at one time.
B) speed in which messages can be carried.
C) amount of information that can be transmitted during a communication episode.
D) number of channels available at any one time.
E) profitability potential of a proposed channel.
Q4) Redundant communications involves sending the same message using different channels.
A)True B)False
Q5) Describe some gender differences in communication, and give suggestions on how using the different communication styles of men and women can help managers best communicate in their organization.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
192 Verified Questions
192 Flashcards
Source URL: https://quizplus.com/quiz/2692
Sample Questions
Q1) The __________ of handling conflict reflects a moderate amount of both assertiveness and cooperativeness.
Q2) The avoiding style of handling conflict involves a low degree of assertiveness and a low degree of cooperation.
A)True
B)False
Q3) Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team, and it consists of the subordinates under her authority. This is an example of a __________team.
A) horizontal
B) functional
C) self-managed
D) special-purpose
E) social
Q4) Work team effectiveness is based on two outcomes-productive output and marketplace acceptance.
A)True
B)False
Q5) Discuss the determinants of team cohesiveness and its consequences.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/2693
Sample Questions
Q1) Auto-analytics is the practice of voluntarily collecting and analyzing data about oneself in order to improve.
A)True
B)False
Q2) Which of the following statements about total quality management (TQM) is true?
A) TQM was first implemented in the United States in the 1970s.
B) The TQM philosophy focuses on teamwork, increasing customer satisfaction, and lowering costs.
C) TQM gives managers total responsibility for achieving quality improvement.
D) With TQM, quality control is assigned to specialized departments.
E) TQM is based on a hierarchical control philosophy.
Q3) __________ is defined as "the continuous process of measuring products, services, and practices against the toughest competitors or those companies recognized as industry leaders to identify areas of improvement."
Q4) __________ is the process of setting targets for an organization's expenditures, monitoring results and comparing them to the budget, and making changes as needed.
Q5) List the four steps in the feedback control model.
Q6) What is the difference between top-down budgeting and bottom-up budgeting?
To view all questions and flashcards with answers, click on the resource link above. Page 21