Business Administration Exam
Bank
Course Introduction
Business Administration is an interdisciplinary course that introduces students to the fundamental concepts and practices essential for managing modern organizations. Covering topics such as organizational behavior, marketing, accounting, finance, human resources, and strategic planning, the course emphasizes the development of effective leadership, decision-making, and problem-solving skills. Students will explore the dynamics of both small businesses and large enterprises, gain insights into ethical business practices, and understand how globalization and technology influence administrative processes. The course provides a solid foundation for further study or careers in business management and entrepreneurship.
Recommended Textbook
Franchising 4th Edition by Richard
J. Judd
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22 Chapters
209 Verified Questions
209 Flashcards
Source URL: https://quizplus.com/study-set/1324
Page 2
Chapter 1: Franchising: History and Overview
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/26381
Sample Questions
Q1) The approach to be used by a franchisee in providing the franchisor's products or services to the customer is called:
A)business licensing
B)free-form business opportunity
C)business format franchising
D)an open business opportunity
Answer: C
Q2) The number of franchised business establishments has continued to growth in the U.S.Today there are approximately ( )franchise businesses in operation.
A)150,000
B)less than 1,000
C)approximately 800,000
D)Over 2,500,000
Answer: C
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3
Chapter 2: Recognizing Franchising Opportunities
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Which of the following is a disadvantage for the franchisor?
A)franchisee motivation
B)bulk purchasing
C)loss of freedom and control as franchise system grows
D)use of capital for reasons other than expansion
Answer: C
Q2) A number of major questions should be addressed by a potential franchisor before choosing to expand through franchising.Which one of the following is not a major question at the onset?
A)do I have a prototype store or unit that can be replicated?
B)can my product/service meet the test of distance?
C)should I have right of first-refusal on site selection?
D)what skills will be needed by a franchisee to run my business successfully?
Answer: C
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4
Chapter 3: The Franchisor Business Plan
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/26383
Sample Questions
Q1) The two main reasons for failure in business are:
A)lack of capital and poorly chosen location
B)poorly chosen location and inadequate business plan
C)poor management and lack of capital
D)inadequate business plan and poor management
Answer: C
Q2) Which of the following is often referred to as the franchisee's "bible"?
A)the franchisor's business plan
B)the franchising agreement or contract
C)the PERT chart
D)the operations manual
Answer: D
Q3) Which of the following is NOT a component of a properly developed franchisor plan?
A)franchisor's business plan
B)franchisee recruitment package
C)franchise feasibility study
D)franchisee operations manual and success package
Answer: C
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Chapter 4: Franchisor Management, Organization and Administrative Policy
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Sample Questions
Q1) Often,strategic initiatives fail because:
A)They are seen as extra work to be accomplished in addition to existing work.
B)They are not announced at a party at the home office.
C)Being strategic,they are developed only the owner/franchisor
D)Competition finds out about them,and beats the firm "to the punch."
Q2) One who owns and operates more than one franchise unit is known as a A)Area Developer
B)Master Franchisee
C)Multi-unit Franchisee
D)Franchise Broker
Q3) There are four types of growth opportunities for franchise systems to increase sales and share-of-market within their customer base.Which one below is not one of these tried-and-true approaches for growth?
A)Retain existing customers.
B)Stimulate more purchase within your existing customer base.
C)Offer new products/services in new territories to new customers
D)Cross-sell complementary products/services that meet new or a different combination of existing customer needs.
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Chapter 5: The Franchise Marketing Process
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11 Verified Questions
11 Flashcards
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Sample Questions
Q1) There are four generic categories to classify goods and services.Which one below fits the description of----goods or services that are frequently purchased,usually are low-to- competitively priced,and staples,emergency or impulse buys.
A)convenience goods or services
B)homogeneous shopping goods or services
C)heterogeneous shopping goods or services
D)specialty products or services.
Q2) usually provides the starting-point of data collection when conducting marketing research.This category of information offers the distinct advantages low cost and quick availability.
A)internal market information
B)external market information
C)secondary data
D)none of the above
Q3) Which one of the following is Not one of the "Four P's" in marketing?
A)product
B)process
C)price
D)promotion
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Page 7
Chapter 6: Selling Franchises and Marketing Research
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Which of the following is NOT one of the four P's of selling?
A)power
B)pleasure
C)profit
D)practice
Q2) What helps you identify the customers whose needs your franchise best satisfies?
A)target marketing
B)marketing research
C)inquiries
D)a professional approach to sales
Q3) Which of the following is true about the serious prospective franchisee?
A)he/she is not looking to start the franchise as soon as possible.
B)he/she is very straightforward about his/her interest,availability,and financial resources.
C)he/she is cautious about disclosing his/her intentions.
D)his/her time frame generally increases as his/her interest level increases.
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8
Chapter 7: Co-Branding
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5 Verified Questions
5 Flashcards
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Sample Questions
Q1) Approximately what percentage of food franchises are co-branded units?
A)5 %
B)20%
C)50%
D)75%
Q2) What crucial element is necessary for the success of co-branding partners?
A)sufficient time to integrate the brands
B)natural synergy between the brands
C)distinctive differences between the brands
D)a strong personal relationship between the franchisors
Q3) What factor generally determines which co-branding method is chosen by a franchisor?
A)expertise
B)personal preference
C)profit potential
D)none of these is a determining factor.
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Chapter 8: Managing the Franchisors Operations Process
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Which type of franchisor program offered to franchisees is based on the general notion that new franchisees have little or no specific business knowledge about the franchise system?
A)marketing manual
B)reporting manual (including appropriate financial forms)
C)training manual
D)operating (or operations)manual
Q2) The general purpose of a promotions package by the franchisor to potential franchisees is to:
A)solicit and sign franchisees
B)inform potential franchisees about the business in general terms only
C)learn as much about potential franchisees while sharing limited brochure materials about the franchise system,
D)none of the above
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10
Chapter 9: Location and Site Selection
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Which of the following sequences of the three-step location model is correct?
A)BPI,DMAs,Individual Site Analysis
B)DMAs,Individual Site Analysis,BPI
C)DMAs,BPI,Individual Site Analysis
D)Individual Site Analysis,DMAs,BPI
Q2) Four factors are important in determining the size and shape of a primary service area (PSA).These include all of the following EXCEPT:
A)BPI
B)alternative shopping choices
C)intuition
D)drive-time analysis
Q3) Which of the following types of businesses benefit from being located near competitors?
A)unique business
B)comparative business
C)competitive business
D)none of these types benefits from being located near competitors.
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Chapter 10: Accounting and Financial Statements:
Presentation and Uses
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Sample Questions
Q1) Franchisors capitalizing or financing their businesses are generally required to disclose three key financial statements.Which of the following is not one of those statements?
A)income statement or operating statement
B)balance sheet or statement of financial position
C)net profit statement or bottom line
D)cash flow or cash budget statement
Q2) Which of the following is like a "snapshot" of the franchise's fiscal condition?
A)the cash flow statement
B)the balance sheet
C)the income statement
D)the bottom line
Q3) A franchise's economic figures must be recorded,then transferred and balanced before final calculations can be determined.Which of the following sequences indicates the path taken by these figures during the accounting process?
A)journal,general ledger,financial statements
B)general ledger,journal,financial statements
C)financial statements,journal,general ledger
D)journal,financial statements,general ledger
Page 12
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Chapter 11: Financial Management and Fiscal Planning
Tools and Techniques
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Sample Questions
Q1) "Pro forma" accounting statements as used in business financial planning means:
A)actual accounting of income and expenses
B)actual accounting of assets and liabilities
C)a statement of anticipated costs and revenues or change in assets,liabilities and equity based upon prior (operating)financial performance.
D)none of the above
Q2) Estimation of sales and other income for a period and cash disbursements to be paid in the same period identifies the components of the:
A)balance sheet
B)income statement
C)cash flow statement
D)none of the above.
Q3) The cash flow statement is used to plan:
A)liquidity for the firm
B)profitability for the firm
C)anticipated costs of operation
D)asset utilization for the business
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Page 13
Chapter 12: Information Systems in Franchising
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Which of the following is NOT an element of virtual relationship management in e-business strategy?
A)collaboration with suppliers through Internet
B)collaboration with suppliers through Extranet
C)collaboration with consumers through Internet
D)intra-enterprise collaboration through Intranet
Q2) Where does working knowledge come from?
A)financial reports
B)customers
C)franchisors
D)data analyses
Q3) The information contained in the daily business intelligence reports becomes the foundation upon which a franchise system builds what?
A)experience
B)working knowledge profiles
C)reliability
D)target markets
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Chapter 13: Franchise Legal Documents
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5 Verified Questions
5 Flashcards
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Sample Questions
Q1) Which of the following allows a developer to build a num?ber of franchised businesses in a particular market area?
A)Franchise Agreement
B)Sub-Franchising Contract
C)Area Development Agreement
D)UFOC
Q2) When must the disclosure document be delivered,according to the FTC Rule?
A)at the first personal,face-to-face meeting
B)10 business days before the franchisee executes a binding legal document or makes any payment
C)whichever of these comes first
D)whenever the franchisor deems it appropriate
Q3) Which of the following is NOT true about the Franchise Agreement?
A)most of its components are the subject of specific disclosure under the FTC rule.
B)it is generally a static,unchanging document.
C)it is useful for a broad spectrum of businesses.
D)it has evolved as a result of the way franchising has come to be regulated by state and federal laws.
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Source URL: https://quizplus.com/quiz/26394
Sample Questions
Q1) What element of the Sherman Act does the Rule of Reason help the courts enforce?
A)prohibition of tying arrangements
B)prohibition of unfair competition
C)prohibition of any contract which restrains trade
D)prohibition of contracts and conspiracies that unreasonably restrain trade
Q2) Which of the following is a word,name,phrase,symbol,or design that is used by a manufacturer or merchant to identify and distinguish its goods from those sold by others?
A)copyright
B)trademark
C)service mark
D)patent
Q3) Which of the following is a property right provided by the government in an original work of author?ship that is fixed in a tangible form?
A)service mark
B)trade secret
C)copyright
D)trademark
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Chapter 15: Investigating Franchise Opportunities
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) The four "P's" of franchise include all of the following except:
A)product
B)profitability
C)promise
D)people
E)process
EASY
Q2) There are three central finance questions a prospective franchise must answer.Identify the question below is not a central finance question for a prospective franchisee.
A)Do I have enough cash to pay the fees and cover somewhere between 20-to-100 percent of the total amount required by the franchise system prior to opening?
B)Can I find some one (or more)who will finance the amount that I can't cover?
C)Additional sources of capital are likely to be needed.Can I get agreed upon sources of additional funds as needed to assure that sufficient working capital is available to me?
D)Can I qualify for state,federal or local grants to assist in the acquisition of the franchise?
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Chapter 16: Financing Your Franchised Business
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10 Verified Questions
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Sample Questions
Q1) Most franchisors
A)provide up to 90 % in the financing of new franchisees
B)will not become involved with the financing of new franchisees,although a few may provide a limited amount of help
C)arrange for financing of franchisees through their own financial acceptance corporations
D)provide up to 25 %,but rarely any more,of the financing of new franchisees
Q2) The "initial franchise fee" is
A)a one-time cost or fee born by the new franchisee
B)a recurring cost or fee,every three or five years
C)a one-time fee that is most often waived by the franchisor
D)none of the above
Q3) The primary goal of any franchise company is to:
A)make a Profit
B)have ever-increasing sales
C)expand internationally
D)lobby Congress for exceptions to Rule 436.1.
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Chapter 17: Marketing the Franchisee Business
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8 Verified Questions
8 Flashcards
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Sample Questions
Q1) Which of the following questions is least important as a major critical issue for a new franchisor?
A)what is the target market for my product/service?
B)how should I price the products in my product line?
C)what guarantees,warranties or services should be provided to the customer?
D)who shall I hire as my secretary?
Q2) Potential customers can be grouped into market segments in different ways as based upon any one-up-to-four---of the following factors.Which one factor below is not a means to development market segmentation?
A)demographic factors
B)behavioral factors
C)writing style factors
D)psychographic factors
E)geographic factors
Q3) Casual dining places have,generally,targeted which group as their primary customer group?
A)children between ages 2-10
B)senior citizens with disabilities
C)college freshmen
D)adults of all ages
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Chapter 18: Managing the Franchisee Business Stage Six:
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Sample Questions
Q1) Which of the following is not typically a franchisee "right" granted in the written franchising agreement?
A)right to transfer or sell the business
B)right to relocate within a designated sales area
C)right to develop and sell new products or services
D)fair and equitable performance standards
Q2) Which of the following does not shape the management philosophy of top management in a franchise system according to the text?
A)the level of profits of the franchise system
B)the values and experiences of the owners
C)economic influences
D)technological influences
Q3) Which of the following is not usually a component of the Franchise Defense Manual?
A)written records of all promises made by the franchisor
B)sale policies and positions of the franchisor
C)pricing policies
D)all of the above should be a part of the Franchise Defense Manual
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Chapter 19: The Franchising Relationship
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Sample Questions
Q1) The most common group within a Franchise Advisory Council is:
A)advertising
B)operations
C)finance
D)research and development
Q2) Which of the following best describes the franchisor-franchisee relationship?
A)steering-power/pedal-power
B)superior/subordinate
C)partnership
D)A or C but not B
Q3) What can a franchisor do to enhance awareness in the franchisor-franchisee relationship?
A)encourage the formation of local or regional clubs for franchisees
B)offer awards or performance incentives to successful franchisees
C)take periodic surveys to monitor franchisees' feelings and concerns
D)all of the above
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21
Chapter 20: Franchiser Support Services Stage Seven:
Current Issues in Franchising
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Sample Questions
Q1) Which of the following is NOT one of the ways that field representatives deliver con?tinuing training to franchisees?
A)they give on-the-spot management and operational suggestions.
B)they often work indirectly with the franchisee from the franchisor's headquarters.
C)they provide instructional audio or video materials to the franchisee.
D)they serve as a conduit for new ideas.
Q2) What is the field representative's primary task?
A)to conduct surveys of franchisees
B)to observe franchisees' interaction with customers
C)to gauge profitability
D)to help maintain a good franchisor-franchisee relationship
Q3) Which of the following telecommunication networks allows franchisees private access to confidential information provided by the franchisor?
A)intranet
B)internet
C)extranet
D)externet
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Chapter 21: Social Responsibility and Business Ethics
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11 Verified Questions
11 Flashcards
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Sample Questions
Q1) Which of the following are factors in identifying and transmitting values to future generations?
A)family
B)laws
C)education
D)all of the above.
Q2) Which of the following illustrates the highest level of social responsibility?
A)safe working conditions for employees
B)support for social and cultural activities
C)fair pricing of their products and services
D)providing employees opportunity for growth and development of skills
Q3) Which of the following is NOT an argument for businesses to be socially responsible:
A)to create a positive public image for the business
B)to discourage further government regulations
C)social responsibility is a core business purpose
D)to enhance stock price of the firm in the long run
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Chapter 22: International Franchising
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) The largest U.S.franchise restaurant system in China is
A)McDonald's
B)KFC
C)Wendy's
D)Burger King
Q2) The most common and best way of starting a franchise in a foreign country is through?
A)licensing
B)joint venture
C)direct investment
D)master franchisee
Q3) A product strategy which involves changing the product to meet local conditions and consumer demands is called:
A)product conversion
B)product adaptation
C)straight product utilization
D)product invention
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