Business Administration Exam
Bank
Course Introduction
Business Administration is a comprehensive course that introduces students to the fundamental principles and practices of effectively managing and operating organizations. The course covers core areas such as management theory, organizational structure, leadership, strategic planning, human resource management, marketing, finance, operations, and decision-making. Through a blend of theoretical concepts and practical case studies, students develop analytical, problem-solving, and communication skills necessary to navigate the dynamic and competitive world of business. This course lays the groundwork for further specialized study and provides essential knowledge for aspiring managers, entrepreneurs, and business professionals.
Recommended Textbook Principles of Management v1.1 by Mason
A. Carpenter
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16 Chapters
1642 Verified Questions
1642 Flashcards
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Page 2
Chapter 1: Introduction to Principles of Management
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Organizational citizenship behaviors can be understood as:
A)individual behaviors that are beneficial to the organization and not recognized by the formal reward system.
B)individual behaviors that are beneficial to the organization and are recognized by the formal reward system.
C)group behaviors that are beneficial to the organization and are recognized by the formal reward system.
D)group behaviors that are beneficial to the organization and are not recognized by the formal reward system.
Answer: A
Q2) What are the four major functions that categorize the principles of management? Planning,organizing,leading,and controlling.Easy;Knowledge
Answer: Planning,organizing,leading,and controlling.
Q3) Triple bottom line refers to the measurement of business performance along __________,_____________ and ____________ dimensions.
Answer: economic,social ,environmental;
Q4) What are two traditional managerial control techniques?
Answer: Budget and performance audits are two traditional control techniques.
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Page 3
Chapter 2: Personality, Attitudes, and Work Behaviors
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) How did the new management of San Francisco's Hotel Carlton show they care about their staff? Based on an employee attitude survey,they replaced old vacuum cleaners in housekeeping.They listened to the employees and their concerns and addressed them.Hard;Comprehension
Answer: Based on an employee attitude survey,they replaced old vacuum cleaners in housekeeping.They listened to the employees and their concerns and addressed them.
Q2) Companies can get more out of attitude surveys if responses are held
___________.
Answer: confidential
Q3) The amount of stress present in a job is related to employee satisfaction and commitment.
A)True
B)False
Answer: True
Q4) Another term for job performance is ____________.
Answer: In-role performance
Q5) When conducting environment scanning,a manager's perceptions color the information that is absorbed and processed.
Answer: T rue Hard ;Comprehension
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Chapter 3: History, Globalization, and Values-Based Leadership
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Just as companies are outsourcing specific jobs,so social movements can:
A)Hire outsourced employees
B)Outsource employees
C)Contract out projects
D)Contract out tasks like lobbying and fundraising
Answer: D
Q2) The GLOBE project describes a project that includes all EXCEPT:
A)Included 170 researches working together
B)Collected attributes from over 17,000 managers
C)Collected data in 62 societal cultures
D)Proposed and validated a theory of relationship between culture and government
Answer: D
Q3) ________________ refers to the extent to which people act predominantly as a member of a life-long group or organization.
Answer: Institutional collectivism
Q4) What is the importance of ethical behavior among managers in an organization?
Answer: Ethical behavior among managers in an organization is important because leaders set the moral tone of the organization and serve as role models.
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Chapter 4: Developing Mission, Vision, and Values
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) ____________ is a very deliberate approach to creativity that concerns a vision of sustainability.
Q2) The type of creativity fostered from the desire to be highly competitive is ________________.
Q3) In determining stakeholders who should be consulted as strategy is developed,companies often develop an incomplete list.
A)True
B)False
Q4) What is DeGraf and Lawrence's view of characteristics and types of creativity?
Q5) Strategy encourages actions that support the culture of the organization.
A)True
B)False
Q6) Who are capital market stakeholders?
Q7) The four categories of stakeholders of a firm are:
A)Organizational,capital market,product market and social
B)Organizational capital market,employee market and environmental market
C)Capital market,product market,employee market and social market
D)Product market,social market,employee market and environmental market
Q9) Who are social stakeholders of a firm? Page 6
Q8) What is the sociological phenomenon "Not Invented Here"?
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Page 7
Chapter 5: Strategizing
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) While there are different schools of thought about how strategy comes about,researchers generally agree the common characteristic across successful organizations is:
A)Strategy trade-off
B)Strategic focus
C)Strategic process
D)Strategy discipline
Q2) For a differentiation strategy to be ffective,the product difference should NOT be based on:
A)Product design
B)Method of distribution
C)Price
D)Broad market group of consumers
Q3) Explain Martin-Bower's focus strategy as the third-largest food distributor in the United States.
Q4) Cost leaders must maintain their marketing or face the possible entry of more cost-effective competitors.
A)True
B)False
Q5) ________________ stands for strengths,weaknesses,opportunities,and threats.
Page 8
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Chapter 6: Goals and Objectives
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92 Flashcards
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Sample Questions
Q1) One MBO criticism is:
A)That it seemed disconnected from a firm's strategy
B)Linked employee goals to corporate goals
C)Did not place managers into a rigid enough performance system
D)Tied achievement to compensation and promotion
Q2) Success and progress in achieving goals and objectives will be indicated by how well the vision and mission are achieved.False: Success and progress in achieving its mission and vision will be indicated by how well the goals and objectives are achieved.Hard;Comprehension
A)True
B)False
Q3) Goals are typically not set for the organization but for the stakeholders outside the organization.False: Goals are typically set for the organization as a whole.Medium;Comprehension
A)True
B)False
Q4) At the beginning of the year,the manager and employee discuss the employee's goals or objectives for the year and this will form the basis for ongoing discussion recorded in a document called the _________________.
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Chapter 7: Organizational Structure and Change
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) ____________ structures are flexible and decentralized,with low levels of formalization.
Q2) ________________ involves ensuring that change becomes permanent and the new habits,rules,or procedures become the norm.
Q3) _______________ is the degree to which decision making authority is concentrated at higher levels in an organization.
Q4) When a company has several layers of management between frontline employees and the top level,it is said to have ?????____________ structures.
Q5) When a company has a diverse product line,each product will have unique demands,deeming divisional structures more useful.
A)True
B)False
Q6) Organizational structures differ in terms of _______________,which is broadly categorized as either functional or divisional.
Q7) Who did Starbucks form a successful partnership with and why?
Q8) Structures control employee behavior using written rules,so that employees have little _____________ to decide on a case-by-case basis.
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Chapter 8: Organizational Culture
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89 Flashcards
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Sample Questions
Q1) The _____________ function involves creating and implementing organizational design decisions.
Q2) A statement of purpose describing who the company is and what they do is an
Q3) The process by which employees modify their own beliefs and behaviors to reflect those of the leader is called _________________.
Q4) A mission statement serves an important function for organizations as part of the POLC function:
A)Planning
B)Organizing
C)Leading
D)Controlling
Q5) The process through which new employees learn the attitudes,knowledge,skills,and behaviors required to function effectively within an organization is called
Q6) It is important to have a culture that fits with the demands of the company's
Q7) How do reward systems make a difference in company culture?
Q8) OCP is an acronym for __________________.
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Chapter 9: Social Networks
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) The purpose of a network includes which of the following?:
A)Communication network
B)Allignment network
C)Staff development network
D)Operational network
Q2) Another term for invisible organization is ____________.
Q3) In managing the innovation network,it is important to involve individuals with different backgrounds and approaches to innovation.
A)True
B)False
Q4) Each connection or relationship between actors is known as ????________________.
Q5) Networking requires you to apply the principle of ________________,that is,give and take continually.
Q6) If you want a personal network,identify lateral and vertical relationships with other functional and business unit managers.
A)True
B)False
Q7) ______________ are where connections exist between actors,but only through other actors.
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Chapter 10: Leading People and Organizations
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) When employees know exactly how to perform their jobs but their jobs are unpleasant,participative leadership may be effective.False: When employees know exactly how to perform their jobs but their jobs are unpleasant,supportive leadership may be effective.Hard;Comprehension
A)True
B)False
Q2) Why is transformational leadership more effective than transactional?
Q3) What is the authentic leadership approach? This approach embraces the value of being yourself.Easy;Knowledge
Q4) ______________ is the belief that the leader will show integrity,fairness,and predictability in his or her dealings with others.
Q5) The LMX leadership approach recognizes the importance of self-reflection and understanding one's life history.
A)True
B)False
Q6) When leaders are ______________,productivity tends to be higher.
Q7) Research shows that charisma is something people are born with.
A)True
B)False
Page 13
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Chapter 11: Decision Making
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) Groupthink is characterized by which of the following symptoms?:
A)Invulnerability
B)Collective modeling
C)NGT is used more often than it should
D)Stereotyped views of out-groups are seen when groups discount rivals' abilities to make effective responses
Q2) Some recommendations for avoiding groupthink include the following EXCEPT:
A)Discuss the symptoms of groupthink and how to avoid them
B)Assign a rotating devil's advocate
C)Encourage a culture of difference where different ideas are valued
D)Break up the team
Q3) _____________ refers to the tendency of decision makers to be influenced by the way that a situation or problem is presented.
Q4) A crisis situation also constitutes a _________________ decision.
Q5) Diagrams where answers to yes or no questions lead decision makers to address additional questions until they reach the end of the tree are called
Q6) ______________ refers to the tendency of individuals to rely too heavily on a single piece of information.
Page 14
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Chapter 12: Communication in Organizations
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Product placements in videos,movies,and games are other ways that advertisers strive to reach receivers with filter messages.
A)True
B)False
Q2) Advertisers are trying to create alternative forms of advertising that receivers won't filter,such as:
A)Web pages
B)Blogs
C)Advertorials
D)Press releases
Q3) Why is videoconferencing high information richness? Like face-to-face and telephone conversation,videoconferencing has high information richness because receivers and senders can see or hear beyond just the words-they can see the sender's body language or hear the tone of his or her voice.Medium;Knowledge
Q4) A process by which information is exchanged between individuals through a common system of symbols,signs,or behavior is _________________.
Q5) The receiver _____________ a message by assigning meaning to the words.
Q6) What is biased language?
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Chapter 13: Managing Groups and Teams
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Self-managed teams do not have a leader.
A)True
B)False
Q2) Teams will always provide improved performance.False: Teams can but do not always provide improved performance.Easy;Comprehension
A)True
B)False
Q3) A group made up of managers,subordinates,or both with close associations among group members that influence the behavior of individuals in the group is an ___________ work group.
Q4) A collection of individuals who interact with each other such that one person's actions have an impact on the others is a ______________.
Q5) The most natural type of team to form is manager-led teams.
A)True
B)False
Q6) How diverse should teams be?
Q7) _______________ can be thought of as a kind of social glue that refers to the degree of camaraderie within the group.
Page 16
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Chapter 14: Motivating Employees
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111 Flashcards
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Sample Questions
Q1) ________________ are individuals who give without waiting to receive much in return.
Q2) How can job enrichment reduce turnover? Companies using job enrichment may experience positive outcomes such as reduced turnover,increased productivity and reduced absences.This may be because employees who have the authority and responsibility over their own work can be more efficient,eliminate unnecessary tasks,take shortcuts,and overall increase their own performance.Medium;Comprehension
Q3) Providing a reward after a specified period of time,such as a sales bonus once a month,is what schedule?
A)Continuous
B)Fixed ratio
C)Fixed interval
D)Variable ratio
Q4) Maslow's theory is based on a simple premise: human beings have needs that are _______________ ranked.
Q5) The intention of achieving a goal,leading to goal-directed behavior is
Q6) The extent to which the job requires the person to use multiple high-level skills is called ________________.
Page 17
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Chapter 15: The Essentials of Control
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) The feedback control is the most proactive of controls,and is generally a basis for reactions.
A)True
B)False
Q2) Cash flow is the most immediate indicator of an impending problem in the firm.
A)True
B)False
Q3) Organization researchers have long argued that ______________ is best when those people and areas of the organization that are closest to customers and pockets of uncertainty also have the ability to respond to them.
Q4) _____________ expenses are those expenses that vary with the level of sales.
Q5) Culture and reputation costs are intangible costs associated with any form of control.
A)True
B)False
Q6) __________________ are defined as controls where non-financial performance outcomes are measured.
Q7) An example of financial __________ is the fact that organizations are often required to perform and report the results of a financial audit.
Page 18
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Chapter 16: Strategic Human Resource Management
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) What are the three elements of a pay system?
Q2) What are some indications to use to determine whether to staff a position with a local hire when hiring for overseas positions?
Q3) If companies want to achieve what they hope for,they need payment systems aligned with their goals.
A)True
B)False
Q4) Gainsharing plans are more effective in companies with more than 1000 people.False: Gainsharing plans are more effective in companies with less than 1000 people.Medium;Knowledge
A)True
B)False
Q5) __________________ is the anticipation of the need for human capital and setting a plan to meet that need.
Q6) How does gainsharing work? First,the organization must measure the historical performance.Then,if employees help improve the organization's performance on those measures,they share in the financial rewards achieved.This sharing is typically determined by a formula.Medium;Knowledge
Q7) What is a company's human capital?
Page 19
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