Business Administration Exam
Bank
Course Introduction
Business Administration is a multidisciplinary field that encompasses the planning, organization, direction, and control of operations within organizations. Students in this course learn essential concepts in management, finance, marketing, human resources, and operations, equipping them with problem-solving and decision-making skills necessary for effective leadership in public and private sector enterprises. Through a combination of theoretical frameworks and practical case studies, the course prepares individuals to understand organizational dynamics, adapt to a competitive business environment, and drive organizational success.
Recommended Textbook
Canadian Human Resource Management 11th Edition by Hermann Schwind
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14 Chapters
1258 Verified Questions
1258 Flashcards
Source URL: https://quizplus.com/study-set/2615
Page 2
Chapter 1: Strategic Human Resource Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52084
Sample Questions
Q1) Which of the following may be true of workers who fall in the lowest levels of literacy?
A)they have difficulty understanding printed materials
B)they experience problems reading any written words
C)their reading/writing/comprehension level may contribute to reduced overall productivity levels
D)they may be a major contributor to safety violations and accidents
E)all of the choices
Answer: E
Q2) Recruiting or developing innovative staff to create a culture of innovation within the organization is an example of a progressive human resource strategy.
A)True
B)False
Answer: True
Q3) Boom and bust economic cycles are experienced the same across the country.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Job Analysis and Design
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52078
Sample Questions
Q1) Jobs are at the core of every organization's productivity.Which of the following is TRUE about jobs which are not well designed?
A)employee output suffers
B)the organization is less able to meet the demands of society
C)profits fall
D)employee relationships increase
E)all of the choices except employee relationships increase
Answer: E
Q2) A well-developed job description can provide details on the "essential functions" of a job.This can be helpful when an employee requests a reasonable accommodation.
A)True
B)False
Answer: True
Q3) Compensation cannot be determined fairly without detailed knowledge of each job. A)True
B)False Answer: True
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Chapter 3: Human Resource Planning
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52077
Sample Questions
Q1) Replacement summaries are visual replacements of who will replace whom,while replacement charts are more detailed and include strengths and weaknesses.
A)True
B)False
Answer: False
Q2) The most common components of an HRIS system are recruitment and applicant tracking,time and attendance,training and development,performance management,career planning,compensation,benefits and pension administration,employment equity information,performance evaluation,health and safety,and labour relations.However,the number of data fields,where information can be stored is greatly limited due to the functionality of the system.
A)True
B)False Answer: False
Q3) Senior workers are less likely to accept layoffs of a short duration,despite receiving almost the same take-home pay without working.
A)True
B)False Answer: False
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Page 5
Chapter 4: Legal Requirements and Managing Diversity
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52076
Sample Questions
Q1) Protection against harassment can exist even outside the workplace if the incidents are employment-related.
A)True
B)False
Q2) An invisible,but real obstruction to career advancement of women and people of visible minorities,resulting in frustration,career dissatisfaction,and increased turnover is known as:
A)the glass ceiling
B)the old boys' club
C)the glass roof
D)the old boys' network
E)the glass cap
Q3) Having embarrassing photos or videos taken at a work event then uploaded to a social media site is an example of cyber-bullying.
A)True
B)False
Q4) The Charter can override any existing law or statute.
A)True
B)False
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Chapter 5: Recruitment
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52075
Sample Questions
Q1) Hiring from a large,diverse pool of candidates:
A)makes the selection choices more difficult
B)can offer greater flexibility and capabilities
C)offers a greater choice of job applicants
D)creates a lengthy recruiting process
E)is administratively very difficult to do
Q2) A successful recruiter is one who has ignored recruitment constraints placed in his/her way by the organization.
A)True
B)False
Q3) Demanding a high degree of experience in certain jobs as an artificial requirement could be seen as discriminating against some applicants.
A)True
B)False
Q4) One way to target potential recruits of specific demographic or ethnic groups could be specific transit advertising placed at particular bus or subway stops.
A)True
B)False
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Chapter 6: Selection
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Among all selection techniques the most widely used technique is:
A)written test
B)reference
C)in-depth interview
D)psychological testing
E)résumé
Q2) The fact that a test is reliable does not ensure validity.
A)True
B)False
Q3) The selection process begins:
A)with a job vacancy
B)once the recruiting process has provided a pool of applicants
C)as soon as the human resource department becomes involved
D)between job analysis and recruiting
E)with the hiring of the best applicant
Q4) Properly designed weighted application and biographical information blanks have been found to be especially useful for certain occupations such as insurance agents,engineers,and sales clerks.
A)True
B)False
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Chapter 7: Orientation, Training and Development, and Career Planning
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Active participation usually makes learning quicker and more long-lasting.
A)True
B)False
Q2) Matrix management,cross-cultural management,and diversity training are all instruments used in the __________ strategy to employee development.
A)behavioural
B)environmental
C)cognitive
D)normative
E)participative
Q3) Although none of the following are scientific methods of evaluating training,select the one that would likely be the most effective as a practical measurement.
A)the post-test design
B)the pre-test design
C)the pre-test/post-test design
D)elimination of uncertainty (the Heisenberg test)
E)Markov analysis
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Page 9
Chapter 8: Performance Management
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Business strategy,performance management,and compensation systems should be carefully linked.
A)True
B)False
Q2) Evaluation interviews:
A)are done during the selection process
B)do not involve performance feedback
C)can involve feedback approaches such as tell and sell,tell and listen,and problem-solving
D)are the final step in the dismissal process
E)are not done if a performance appraisal is done instead
Q3) Key elements of a performance appraisal system include BOTH performance measures and performance-related criteria.
A)True
B)False
Q4) A future-oriented performance appraisal allows the human resource department to provide feedback to the employees as to the status of their career progression.
A)True
B)False
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Chapter 9: Compensation Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52071
Sample
Questions
Q1) Pricing jobs involves two activities: establishing an appropriate pay level for each job and grouping the pay levels into a manageable structure.
A)True
B)False
Q2) The job grading method of job evaluation is also known as:
A)job ranking
B)job classification
C)job posting
D)job listing
E)job comparison
Q3) The Canadian Human Rights Act of 1978 makes it illegal:
A)to discriminate on the basis of job description
B)to discriminate on the basis of job value or content
C)to discriminate on the basis of skill or responsibility
D)to discriminate on the basis of performance merit
E)to discriminate on the basis of seniority
Q4) Pay equity and the concept of equal pay for equal work are the same.
A)True
B)False
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Chapter 10: Employee Benefits and Services
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92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/52083
Sample Questions
Q1) In regards to the Canada Pension Plan,self-employed persons have a choice of paying either the employee's share or the employer's share,depending on their own situation.
A)True
B)False
Q2) Canada's health and medical insurance is provided by the federal government with assistance from the provincial governments.
A)True
B)False
Q3) Tailor-made benefit packages are designed for employees in the fashion industry.
A)True
B)False
Q4) Another term for voluntary indirect compensation programs are cafeteria benefit programs.
A)True
B)False
Q5) Benefit programs are an insignificant party of a company's compensation system. A)True
B)False
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Chapter 11: Managing Employee Relations
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93 Verified Questions
93 Flashcards
Source URL: https://quizplus.com/quiz/52082
Sample Questions
Q1) Solid employee relations demand careful attention to communication,counselling,and employee management.
A)True
B)False
Q2) As more employees use the Internet at work,issues that organizations need to consider include all the following,EXCEPT:
A)the rights of employers to monitor employee usage
B)the restriction of use to business purposes
C)concerns dealing with copyright
D)the posting or downloading of offensive or defamatory material
E)which insurance company to provide on line benefit access to
Q3) A major change in a significant term of the employment relationship that results in an employee resigning may be legally considered as constructive dismissal.
A)True
B)False
Q4) When it comes to GPS devices,employers have prevailed for the most part.
A)True
B)False
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Page 13
Chapter 12: Ensuring Health and Safety at the Workplace
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Young workers age 15-29 have the highest rate of workplace injuries.Governments and companies are trying to curb this trend by:
A)providing training about their health and safety rights and responsibilities
B)hiring older workers for higher risk positions
C)requiring all young workers to watch workplace safety videos in order to be insured by workers' compensation
D)raisingthe legal age for workers in dangerous industries to 18 years of age
E)specifically reducing the chemical elements that young workers are exposed to
Q2) Simply described,ergonomics involves the:
A)study of money,banking,and the theory of trade between nations
B)study of different ethnicities and diversity
C)study of the relationship between people and their jobs
D)study of workforce and employment rates over time
E)study of international demographic trends
Q3) The ongoing,daily problems and hassles at work that cause stress are referred to as psychological stressors.
A)True
B)False
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Chapter 13: The Union-Management Framework
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52080
Sample Questions
Q1) Unions may obtain legal recognition or bargaining rights by:
A)persuading,at the workplace during working hours,employees to join the union
B)being certified on the basis of authorization card signatures
C)one employee making a request
D)certification by workers' compensation board when more than 60 per cent of employees sign union cards
E)threatening an illegal strike
Q2) Arbitration cases are lost by management because they neglect to document disciplinary procedures.
A)True
B)False
Q3) The International Brotherhood of Teamsters is an example of:
A)an employer-owned union
B)an international union
C)a local union
D)a craft union
E)a very small union
Q4) International unions are those whose headquarters are located outside of Canada.
A)True
B)False
Page 15
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Chapter 14: Global Human Resource Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52079
Sample Questions
Q1) Some simple considerations in terms of the organization assisting the expatriate with administrative tasks include ensuring that all of the following are done EXCEPT:
A)the assignment terms and conditions are documented and agreed upon
B)payroll processing is managed according to the new agreement
C)tax administration is managed according to the new agreement
D)any spouse and/or dependent concerns have been taken care of
E)planning the expatriate's family vacation
Q2) Gender differentiation focuses on how society views differences in gender roles and affords higher status in certain roles.
A)True
B)False
Q3) An organization that has operations and subsidiaries around the globe is known as a(n):
A)international enterprise
B)global enterprise
C)multinational enterprise
D)multi-country enterprise
E)worldwide business enterprise
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