Business Administration
Exam Bank
Course Introduction
Business Administration is a comprehensive course designed to introduce students to the fundamental principles and practices involved in managing and operating businesses effectively. Covering core topics such as management, marketing, finance, accounting, human resources, and operations, the course equips students with the analytical, strategic, and leadership skills necessary to make informed business decisions. Through case studies, group projects, and real-world examples, learners develop a holistic understanding of how organizations function and the critical role administrators play in achieving organizational goals in a competitive and evolving marketplace.
Recommended Textbook
Building Management Skills An Action First Approach 1st Edition by Richard L. Daft
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17 Chapters
1078 Verified Questions
1078 Flashcards
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Page 2
Chapter 1: Introduction
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Sample Questions
Q1) What does the executive function include for the entire system?
A) direction
B) organization,
C) coordination.
D) all of these
Answer: D
Q2) "Be friendly, be liked", a network builder, and initiates changes for better performance all describe ____.
A) expectations based on non-management job
B) reality of the manager's job
C) a specialists job
D) none of these
Answer: B
Q3) Which skill focuses on how to get work done?
A) managing your team
B) managing yourself
C) managing your relationships
D) all of these
Answer: A
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Page 3
Chapter 2: Your Manager Strengths and Weaknesses
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) A person with agility would not get frustrated if someone came by unannounced when he was trying to make dinner.
A)True
B)False
Answer: True
Q2) If you never feel good enough about your managerial abilities, you will not have much success.
A)True
B)False
Answer: True
Q3) Managers with a high level of _____ learn to trust their "gut feelings."
A) self-awareness
B) social awareness
C) self-management
D) relationship management
Answer: A
Q4) Most people have a very accurate view of themselves.
A)True
B)False
Answer: False
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Chapter 3: Learning About Yourself
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Sample Questions
Q1) ___ means being aware of the internal aspects of one's nature.
A) Objectivity
B) Internal awareness
C) Self-thought
D) Self-awareness
Answer: D
Q2) ____ type people are in the majority in fields where the focus is on the immediate and tangible.
A) Perceiving
B) Judging
C) Intuition
D) Sensing
Answer: D
Q3) Extroverts gain energy from being around people and interacting with others whereas introverts gain energy when away from other people.
A)True
B)False
Answer: True
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5
Chapter 4: Managing Yourself to Get Things Done
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Poor time management may indicate poor ____ skills.
A) self-management
B) old brain
C) personal
D) work
Q2) Procrastination refers to a delay in starting an intended task ____.
A) when the delay may have negative consequences
B) when the delay may have positive consequences
C) when there is nothing else that needs to be done
D) all of these
Q3) Checking email can be classified as ____.
A) both urgent and important
B) urgent but not important
C) important but not urgent
D) not important or urgent
Q4) Most Type B individuals are high-energy people and may seek positions of power.
A)True
B)False
Q5) What are the two types of stress? Explain how this relates to the Yerkes-Dodson Stress Curve.
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Chapter 5: Creative Problem Solving
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Tom's of Maine developed a new deodorant that only worked half the time and the plastic dial was breaking. He decided to recall the product. What did Tom decide to do after getting feedback from the decision outcome?
A) establish acorn groups
B) build consensus
C) satisfice
D) redesign the product for an optimal solution
Q2) Brainstorming uses email to communicate group ideas over time to come up with a wide range of creative ideas.
A)True
B)False
Q3) _____ means using your experience and judgement to make a decision.
A) Rational decision making
B) Intuitive problem identification
C) Gathering information
D) Learning to connect the dots
Q4) Describe in detail the techniques for improving problem definition. Give an example of each one.
Q5) What are the three stages to the problem-solving process?
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Chapter 6: How Managers Communicate
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65 Flashcards
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Sample Questions
Q1) List and explain the 5 P's of effective presentations.
Q2) The medium by which the message is sent is the _________.
A) phone
B) voicemail
C) channel
D) internet
Q3) Managers are watched, and their appearance, behavior, actions, and attitudes are symbolic to others.
A)True
B)False
Q4) Why is the art of persuasion important?
Q5) The most effective managers learn to sense others' emotions and adjust their approach to ____________.
A) get the desired outcome they want
B) persuade and coax employees into feeling secure about the task
C) manipulate others
D) match the audience's ability to receive their message
Q6) Explain channel richness. What influences channel richness? How should someone select a channel?
Q7) What is a communication champion?
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Chapter 7: Becoming an Ethical Manager
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Sample Questions
Q1) What are four simple questions you can ask yourself when considering an action to work through an ethical issue or make an ethical decision?
Q2) When managers forget that business is about ______ and not just economic performance, organizations and the broader society suffer.
A) numbers
B) values
C) profits
D) all of these
Q3) Decisions you make on behalf of your organization do not carry consequences for the company's reputation and success in the community.
A)True
B)False
Q4) Courageous managers can develop courageous followers by modeling courage and by helping people practice courage.
A)True
B)False
Q5) Should companies do more than have an employee code of ethics? Explain.
Q6) What are the different levels and stages of the Moral Development scale?
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Chapter 8: Motivating for Performance
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Sample Questions
Q1) Katie is a very motivated employee. When her boss gives her a project to do, he usually explains the goals and purpose of the project, and then asks for her input in determining how to complete the project. Once she's started on the project, he allows her to decide what tasks to do in what order and to make important decisions on her own, using her experience and good judgement. Which of these factors contribute to Katie's motivation?
A) freedom
B) discretion
C) self-determination
D) all of these
Q2) What energizes people and compels them to develop ideas, plans, and strategies for achieving the objective?
A) accomplishments
B) communication
C) challenge of the goal
D) none of these
Q3) External rewards do not lose their power as motivational tools over time.
A)True
B)False
Q4) What are four key points to remember for setting goals? Briefly describe.
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Chapter 9: Getting Things Done Through Networks, Relationships,
and
Soft Power
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) List four examples of new media networks
Q2) With high unemployment and fierce competition for jobs, employers in all fields cannot be very choosy.
A)True
B)False
Q3) Being in a position of _______ justifies a boss to use the power and formal authority attached to his/her position.
A) equity
B) a high level
C) authority
D) middle manager
Q4) Recognizing the power of online networking, people from all walks of life began tapping into _________ to navigate through a tough economy.
A) bank accounts
B) positive psychological reactions
C) social networks
D) blogs
Q5) List and explain the make up of three types of professional networks.
Q6) What is the difference between hard power and soft power?
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Chapter 10: People With Coaching, Delegation, and Deliberate Practice
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) How do managers benefit from coaching?
A) improve their interpersonal skills
B) learn to delegate some of their daily tasks
C) neither of these
D) both of these
Q2) What are the five elements of deliberate practice?
Q3) _______ of specific targeted tasks or activities identified with the coach is essential.
A) Repetition
B) Anxiety
C) Learning
D) Analysis
Q4) When you act as a coach, ______ is essential.
A) active listening
B) being impatient
C) not paying attention
D) hiding your emotions
Q5) How does the overall organization benefit from the coaching process?
Page 12
Q6) List three differences each between the mindset and behavior required for managing versus coaching.
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Chapter 11: Handling Difficult Conversations, Conflict, and Negotiation
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) When having a negotiation, what is the key step and why?
Q2) As a manager, which of the following should you do when engaging people in dialogue?
A) have people sit in a circle so they can be face-to-face
B) begin discussing the purpose of the dialogue
C) give each person a chance to speak without interruption
D) all of these
Q3) It is generally best to ___ when it is time to consider offers.
A) make the first offer
B) make mutual offers
C) make a high initial offer
D) let the other party go first
Q4) If you're having a difficult conversation, when is it possible to come to a solution?
A) when both parties know what the other party wants
B) when there is empathy
C) when both people have spoken
D) when you have asked the key questions
Q5) Why are skills for team dialogue and difficult conversations among individuals so important for managers?
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Chapter 12: Managing Your Boss
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Sample Questions
Q1) What are some things you can do to help your boss be a good boss?
Q2) ____ will work extreme hours and expect their subordinates to do the same.
A) The Natural
B) The Politician
C) The Micromanager
D) The Workaholic
Q3) Propose you just started working at a marketing company and you have a new boss. What should do you do to effectively manage the boss?
Q4) Managing down means consciously and deliberately developing a meaningful, task-related, mutually respectful relationship with your direct superiors.
A)True
B)False
Q5) Developing insight into your boss is only useful if ____.
A) you have realistic expectations of our bosses
B) you also have an understanding of yourself
C) you compliment him
D) you apply it every day
Q6) What is the difference between independent, critical thinking and dependent, uncritical thinking?
Page 15
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Chapter 13: Managing Teams
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Sample Questions
Q1) Which effective team characteristic is defined as: Individual members set aside personal agendas and focus on what's best for the team.
A) trust
B) healthy conflict
C) accountability
D) results orientation
Q2) Special purpose teams are made up of members from different functional departments within the organization.
A)True
B)False
Q3) Which element of teamwork is described by the following statement: "Much research has shown that small teams perform better than large ones"?
A) A compelling purpose and clear objectives
B) metrics that enable the team to assess progress
C) clear roles and diversity of skills
D) streamlined team size
Q4) What are the differences between a centralized and decentralized network?
Q5) When having a virtual meeting, what are some special things you should take note of?
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Chapter 14: Achieving Desired Outcomes: Getting the Right
People and Managing
Performance
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67 Verified Questions
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Sample Questions
Q1) What are the two paths to the kind of high performance that effective managers pay attention to?
A) Path less taken & path well traveled
B) Path to meet the needs of the work and meet the needs of the people who do the work.
C) Direction of specific results and goals
D) none of these
Q2) A major part of your job as a manager will be to develop a disciplined approach that accomplishes work on time and with budget, while also __________.
A) giving details of your job to supervisors.
B) coordinating payroll with the budget committee.
C) aligning the work of your team/department with the needs and goals of the larger organization
D) none of these
Q3) What will you need to do as a manager to keep work progressing as desired?
A) Leave the team alone.
B) Approach the team with more work.
C) Periodically monitor the team's work.
D) none of these
Page 17
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Chapter 15: Managing Cross Culturally
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Sample Questions
Q1) What term is defined as the sociocultural skills and attitudes used by racial minorities as they move back and forth between the dominant culture and their own ethnic or racial culture?
A) biculturalism
B) duel citizenship
C) subordination
D) acceptance
Q2) For a manager today, the goal is to ensure that all people are given equal opportunities and treated with fairness and respect.
A)True
B)False
Q3) A society with a high ___ places great emphasis on performance and rewards people for excellence.
A) uncertainty avoidance
B) performance orientation
C) doing
D) time orientation
Q4) Explain the difference between individualism and collectivism.
Q5) Why is it important to understand these critical areas of value differences?
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Available
Study
Chapter 16: Positive Leadership
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66 Verified Questions
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Sample Questions
Q1) What level of leadership refers to the highest level in a hierarchy of manger capabilities? Managers at this level show humility and a lack of ego.
A) Level 4
B) Level 8
C) Level 9
D) Level 5
Q2) What are four of the six mechanisms you can use to enact cultural values? Pick the one you think is most effective, and explain in detail why you think so.
Q3) Many executives are wary of feelings in the workplace, but real leaders know that emotion is not what drives people.
A)True
B)False
Q4) Leadership's power comes from building on the solid foundation of a ________.
A) well-managed organization
B) economical inspired movement
C) properly planned event
D) crisis
Q5) What are the three aspects of positive leadership?
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Chapter 17: Managing Personal and Organizational Change
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67 Verified Questions
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Sample Questions
Q1) The key is to frame the issue in a positive way and keep people focused on ______ rather than looking at what went wrong.
A) assumptions
B) attitudes
C) improvement
D) conflict
Q2) What doesn't a new beginning necessarily mean?
A) The change is accomplished.
B) There will be backsliding.
C) both of these
D) neither of these
Q3) What is an important value in a learning organization?
A) Collaboration and communication across departmental and hierarchical boundaries.
B) Traditional management tasks.
C) Self-direction among people.
D) none of these
Q4) What are the three key roles involve in organizational change? Give a brief description of what each role does during organizational change.
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