Business Administration
Exam Answer Key
Course Introduction
Business Administration is an interdisciplinary course that equips students with foundational knowledge and practical skills in organizational management, finance, marketing, human resources, and strategic planning. Emphasizing critical thinking and decision-making, the course introduces the principles and practices essential for effective leadership in corporate, entrepreneurial, and non-profit sectors. Students explore real-world business scenarios, learning how to analyze environments, interpret data, and develop solutions to complex organizational challenges. This comprehensive overview prepares learners for diverse career paths and further studies in the dynamic field of business.
Recommended Textbook
Developing Management Skills 10th Edition by
David A. Whetten
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10 Chapters
971 Verified Questions
971 Flashcards
Source URL: https://quizplus.com/study-set/2029
Page 2
Chapter 1: Developing Self-Awareness
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/40325
Sample Questions
Q1) George has returned from his two-week trip to India. He believes his trip has provided an introspection that increased his self-knowledge. When you begin to question him about his experiences, he becomes defensive and states, "I don't want to talk about it with you!" Based on the review of self-awareness in the text, what would be the most accurate conclusion?
A) Yes, it probably has increased his self-knowledge. Now he is protective of that knowledge.
B) No, it probably has not increased his self-knowledge.
C) Maybe, maybe not, depends upon what rituals he practiced.
D) Yes, because he has become more self-assertive and aware of what he wants to talk about.
Answer: B
Q2) Which is not one of the most researched big five personality attributes?
A) Extraversion
B) Agreeableness
C) Ego
D) Neuroticism
E) Conscientiousness
Answer: C
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Page 3
Chapter 2: Managing Personal Stress
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/40326
Sample Questions
Q1) Identify the stressor that work redesign focuses on eliminating. Explain the key components of Hackman's model of job redesign and provide examples of how the model can be applied to reduce stress-producing job strain.
Answer: Work redesign focuses on eliminating situational stressors. Hackman's model of job redesign has proved effective in reducing stress and increasing satisfaction and productivity. It consists of five aspects of work: (1) Skill variety: the opportunity to use multiple skills in performing work; (2) Task identity the opportunity to complete a whole task; (3) Task significance: the opportunity to see the impact of the work being performed; (4) Autonomy: the opportunity to choose how and when the work will be done; and (5)
Q2) In determining whether an activity is urgent or important to you personally, you should decide on what gives you a sense of meaningful purpose.
A)True
B)False
Answer: True
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4
Chapter 3: Solving Problems Analytically and Creatively
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Your boss states, "Morale here is like the loser's locker room after a big game." He has used which technique to improve creative problem solving?
A) Make the strange familiar
B) Reverse the definition
C) Elaborate on the definition
D) Personal analogy
Answer: A
Q2) During a brainstorming session, George remarks, "I think we are getting a little off track. Let's stay focused!" He has violated which rule?
A) Evaluate the alternatives as they are being generated.
B) All different types of ideas should be encouraged.
C) Quality takes precedence over quantity.
D) He did not violate a rule. He is playing an important monitoring role.
Answer: B
Q3) Finding commonalities among two things is a good way to overcome a conceptual block in problem solving.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Because open responses allow the listener to control the topic of conversation, open responses are most frequently used in coaching situations.
A)True
B)False
Q2) Sometimes evaluative statements are necessary. Which of the following evaluative statements is most likely to cause defensiveness?
A) "The quality of your reports does not meet the minimum acceptable standard."
B) "The quality of your reports has dropped from your previous level."
C) "If the quality of your reports does not improve, you could be re-assigned to a lower level position."
D) "The quality of your reports is the lowest in the organization."
Q3) When Calvin explained his problem to Melissa, her facial expressions and comments encouraged him to say more. She occasionally restated to make sure she understood what he was saying. Which type of listening response was Melissa exemplifying?
A) Reflecting
B) Probing
C) Deflecting
D) Advising
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Chapter 5: Gaining Power and Influence
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Building networks that are rich in structural holes comes easy for most people because we have a natural tendency to seek connections that give us unique information.
A)True
B)False
Q2) Using the information on influence strategies in the second half of this chapter as your guide, strategize how you would address the challenges you are likely to encounter if you accepted the position of River Woods plant manager.
Q3) The task force has been meeting for several weeks on distributing bonuses for employees but has become hopelessly stalled. You were added to the committee to influence the group's decision. What will this do to your influence?
A) This will help your influence, and you should have some significant influence over the group's deliberations.
B) This will make it difficult to have influence.
C) It will only increase your influence if others are added to the committee at the same time as you.
D) It will only increase your influence if others are removed from the committee when you are added.
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Chapter 6: Motivating Performance
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) The manager of a shoe store says, "My employees are worthless. None of them has a lick of motivation. That's why this store isn't making any money." How could you use the formula for performance at the beginning of the chapter to challenge this manager's perspective?
Q2) In equity theory, what is important?
A) Social comparison of rewards and efforts
B) Equality of rewards
C) Equality of efforts
D) Absolute value of rewards
Q3) A manager at a local fast-food restaurant decides to motivate all his employees by allowing them to eat the food free of charge. Will this reward motivate employees?
A) This should work, because all employees value free food.
B) This might work for some employees, but it might not work for others.
C) This might work as long as the manager is equitable in distributing the food.
D) This will not work. This action satisfies only the employees' subsistence needs.
Q4) Is anyone in particular showing signs of ability deterioration? Who?
What evidence do you have to support your conclusion?
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Page 8
Chapter 7: Negotiating and Resolving Conflict
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) When mediating a conflict, when is meeting separately with the parties useful?
A) When the parties agree on the root causes of the problem
B) When parties have equal status
C) When the parties have a history of recurring disputes
Q2) As the responder, you should not agree with the complaint if you can't find anything of substance with which to agree.
A)True
B)False
Q3) Maria is from Mexico and Elaine is from Canada; they are customer service representatives. At least twice weekly, they get into an argument over how to handle a customer complaint. The most likely source of their conflict is personal differences.
A)True
B)False
Q4) Describe an example (real or fictional) of compromising as a conflict management approach. Diagnose whether the use of compromising was appropriate to the situation and, if not, what approach would have been preferable.
Q5) What would you do to generate a solution?
What might the solution be?
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Page 9
Chapter 8: Empowering and Engaging Others
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Fei is competent at engaging her employees in work and effectively applies the principles of engagement. She can expect to produce all of the following results except A) development of subordinates' capabilities and knowledge.
B) improvement in the quality of decision making.
C) an increase in the time and resources required for decision making.
D) an increase in the coordination and integration of work.
E) an increase in the commitment of those being engaged.
Q2) After spending the weekend getting up early, and spending a lot of money to have the pleasure of working up a sweat in the cross country ski park, you decide to empower your employees by capitalizing on some of the principles of recreation. Which attributes of recreation should be fostered? 1) Clear goals; 2) clearly defined out of bounds behavior; and 3) generous scorekeeping.
A) Only 1 and 2
B) Only 1 and 3
C) Only 2 and 3
D) All three attributes
Q3) There are ten (10) proven principles involved in engaging employees effectively. Explain the following rule in more depth and provide an example: Be consistent.
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Page 10
Chapter 9: Building Effective Teams and Teamwork
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) All of the following accurately describe the behaviors you should exhibit during the stages of team development except
A) establish structure and clarity during the forming stage.
B) show support and encourage participation during the norming stage.
C) encourage helpful expressions of differences in the storming stage.
D) ensure compliance to company policies while achieving excellence.
Q2) Which does an Everest goal require?
A) A completion date
B) An external reward to act as a source of motivation
C) An alignment to societal norms
D) A connection to profound meaning and purpose
E) A standard higher than any others
Q3) The task of the team in the forming stage is to clarify direction.
A)True
B)False
Q4) In team meetings, Wong has a habit of either straying from the topic under discussion or trying to change the topic of discussion. Wong is displaying the blocking role of deflecting.
A)True
B)False
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Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) Which would make employees in an organization the most comfortable?
A) Being unethical
B) Being flawless
C) Experiencing caring relationships
D) Being inefficient
E) Being reliable
Q2) Your manager has just finished a presentation demonstrating the need for change. He summarizes his presentation by stating, "That is how we are doing compared to our best competitors." What kind of best practice standard is this manager trying to set?
A) Comparative standard
B) Goal standard
C) Improvement standard
D) Ideal standard
E) Stakeholder expectation standard
Q3) If constant change were occurring in the workplace, which would most likely help managers provide stability or order?
A) Fluctuating discipline
B) Consistent rewards
C) Unchanging theories or frameworks
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Page 12