Business Administration
Exam Answer Key
Course Introduction
Business Administration is an interdisciplinary course that provides students with a comprehensive understanding of the foundational principles and practices that drive organizations in the modern global economy. The course covers key areas such as management, marketing, finance, operations, and organizational behavior, equipping students with critical analytical, decision-making, and leadership skills. Emphasis is placed on strategic planning, effective communication, ethical considerations, and innovation, preparing students to address complex business challenges and pursue successful careers in a variety of business sectors.
Recommended Textbook
Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21051
Sample Questions
Q1) Which of the following has historically been an integral part of every line manager's duties?
A) establishing dress codes
B) developing annual budgets
C) handling personnel issues
D) creating personnel policies
Answer: C
Q2) The purpose of the H-1B visa program is to allow ________.
A) U.S. employers to hire skilled foreign workers for jobs overseas
B) U.S. employees to work for foreign firms based in the U.S.
C) U.S. employers to hire skilled foreign workers for jobs in the U.S.
D) U.S. employees to work for foreign firms based overseas
Answer: C
Q3) Which term refers to the standards someone uses to decide what his or her conduct should be?
A) morals
B) ethics
C) autonomy
D) responsibility
Answer: B
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Chapter 2: Managing Equal Opportunity and Diversity
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The EEOC consists of ________ members, and each member serves a term of ________ years.
A) 5; 3
B) 5; 5
C) 7; 4
D) 7; 6
Answer: B
Q2) In a brief essay, discuss Executive Orders 11246 and 11375 and their effect on affirmative action programs.
Answer: Under executive orders that U.S. presidents issued years ago, most employers who do business with the U.S. government have an obligation beyond that imposed by Title VII to refrain from employment discrimination. Executive Orders 11246 and 11375 do not just ban discrimination; they require that contractors take affirmative action to ensure equal employment opportunity. Executive Order 11246 (issued in 1965) requires federal contractors to take affirmative action to improve employment opportunities for women and racial minorities. It covers about 26 million workers-about 22% of the U.S. workforce.
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Chapter 3: Human Resource Strategy and Analysis
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The primary purpose of strategic human resource management is to ________.
A) develop human resource policies that align with industry standards
B) link an organization's strategic plan with its human resource strategies
C) create stringent appraisal systems that highlight employee weaknesses
D) use offshoring to reduce human resource costs and to initiate global strategies
Answer: B
Q2) An HR specialist conducting a compliance audit should most likely have a solid understanding of ________.
A) health benefits
B) federal employment laws
C) employee selection tools
D) corporate termination policies
Answer: B
Q3) Securing the top team and key talent is the only task assigned to most HR departments during mergers and acquisitions.
A)True
B)False
Answer: False
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Chapter 4: Job Analysis and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The information gathered during a job analysis is primarily used to ensure that firms are complying with OSHA, state governments, and the ADA.
A)True
B)False
Q2) All of the following would most likely be included in a competency statement EXCEPT a(n) ________.
A) proficiency levels
B) compensation range
C) summary of observable behaviors
D) brief description of the competency
Q3) O*NET is a resource for employers who need to write ________.
A) employee training manuals
B) job application forms
C) job descriptions
D) finance audits
Q4) According to the EEOC, job restructuring is considered a reasonable accommodation for ADA compliance.
A)True
B)False
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Chapter 5: Personnel Planning and Recruiting
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21055
Sample Questions
Q1) Which of the following statements from a hypothetical job advertisement is intended to develop interest in a job?
A) "You'll thrive on challenging work."
B) "Ideal candidates will possess a four-year degree."
C) "Familiarity with various software applications is required."
D) "Responsibilities include event planning and relationship management."
Q2) An employer will most likely use a private employment agency to ________.
A) receive assistance writing catchy ads
B) adhere to federal hiring practices
C) fill a specific job opening quickly
D) reach unemployed individuals
Q3) In a brief essay, explain some of the reasons that employers turn to private employment agencies for assistance in recruiting.
Q4) Which of the following generates the highest quality of job applicants for most firms?
A) employee referrals
B) internal job postings
C) regional career fairs
D) national online job boards
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Chapter 6: Selecting Employees
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following is most likely a true statement about using personality tests in the selection process?
A) Personality tests fail to assist with job performance predictions.
B) Employers are using personality tests less frequently than in the past.
C) Extroversion shows a consistent relationship with all job performance criteria.
D) Fake responses on personality tests can be identified through minor eye movements.
Q2) What is the first step in conducting an effective interview?
A) studying the job description
B) asking situational questions
C) conducting a background check
D) establishing rapport with candidates
Q3) Demonstrating the content validity of a test can be accomplished by showing that ________.
A) tasks performed on the test are general enough to apply to any type of job
B) scores on the test indicate both internal and external reliability
C) higher test scores are statistically equivalent to proven, long-term job success
D) conditions under which the test is administered resemble the work situation
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Chapter 7: Training and Developing Employees
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Approximately ________ of what employees learn on the job comes from informal learning.
A) 80%
B) 60%
C) 40%
D) 20%
Q2) Which of the following is NOT one of the procedures associated with behavioral modeling?
A) transfer of training
B) role playing
C) social reinforcement
D) task analysis
Q3) Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of ________.
A) apprenticeship training
B) on-the-job training
C) vestibule training
D) programmed learning
Q4) What are the desired results of a successful employee orientation program?
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Chapter 8: Performance and Talent Management
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21058
Sample Questions
Q1) What are the advantages and disadvantages of using upward feedback?
Q2) What is the main difference between a performance appraisal and performance management?
Q3) Dwayne, an IT specialist, is viewed by his supervisor and co-workers as unfriendly; however, his work quality is excellent. On his performance appraisal, Dwayne received unsatisfactory ratings for all traits. Which of the following appraisal problems most likely occurred?
A) leniency
B) halo effect
C) central tendency
D) unclear standards
Q4) Which of the following is NOT a characteristic of the critical incident method for performance appraisal?
A) providing examples of excellent work performance
B) comparing and ranking employees within a group
C) connecting specific incidents with performance goals
D) compiling examples of ineffective work performance
Q5) The forced distribution method is known as the "rank and yank" method.
A)True
B)False
10
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Chapter 9: Managing Employee Retention, Engagement, and Careers
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105 Flashcards
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Sample Questions
Q1) All of the following are career management opportunities offered by many employers EXCEPT ________.
A) providing realistic job interviews
B) offering periodic job rotation
C) distributing interest surveys
D) giving performance feedback
Q2) Which of the following best defines "termination at will"?
A) Employers can end business relationships with clients even if a contract exists.
B) Employees can refuse to collaborate with specific co-workers for personal reasons.
C) Customers can end relationships with service providers for any reason at any time.
D) Either the employer or the employee can end the employment relationship at any time.
Q3) Turnover is best defined as the rate at which ________.
A) employees leave a firm
B) employers hire workers
C) employees are promoted
D) employers downsize operations.
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Page 11
Chapter 10: Developing Compensation Plans
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Kayla, an HR manager, is in the process of creating a market-competitive pay plan. For an accounting job at the firm, she has assigned the following weights: 70% for job complexity, 25% for effort, and 5% for working conditions. What is the next step Kayla must take in the process?
A) drawing the internal and external wage curves
B) converting percentage weights into point values
C) defining the degree for each compensable factor
D) reviewing job descriptions and specifications
Q2) Kayla, an HR manager, is in the process of creating a market-competitive pay plan. For an accounting job at the firm, she has assigned the following weights: 70% for job complexity, 25% for effort, and 5% for working conditions. Assuming that Kayla is working with a total number of 1,000 points, what is the maximum number of points for job complexity?
A) 7,000 points
B) 700 points
C) 70 points
D) 7 points
Q3) What is a total rewards pay program? What components might be included in a total rewards plan?
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Page 12
Chapter 11: Pay for Performance and Employee Benefits
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) A straight salary for salespeople is most appropriate when the main tasks involve
A) selling technical products
B) exceeding sales quotas
C) finding new clients
D) selling real estate
Q2) Marie, a top manager at Levon Marketing, will receive 500 shares of the firm's stock if the firm's sales increase by 5% in the next quarter. Which of the following was Marie most likely given?
A) phantom stock
B) stock appreciation rights
C) restricted stock plan
D) performance-contingent restricted stock
Q3) According to research, most firms use ________ to motivate the short-term performance of managers.
A) work-life benefits
B) annual bonuses
C) variable pay
D) training
Q4) What are the advantages of employee stock ownership plans?
Page 13
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Chapter 12: Ethics, Employee Relations, and Fair Treatment at Work
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) An ethics audit conducted by a firm would LEAST likely address ________.
A) access to company information
B) employee discrimination
C) selection tools
D) gift giving
Q2) Which of the following has the most impact on creating and sustaining an ethical organizational culture?
A) performance appraisals
B) managerial actions
C) compensation packages
D) business policies
Q3) Ombudsmen serve as neutral counselors outside the chain of command to whom employees can turn for advice about finding a new job after dismissal.
A)True
B)False
Q4) Employees should assume that any e-mail sent or received at work is protected by privacy laws and cannot be monitored by employers.
A)True
B)False
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Chapter 13: Working with Unions and Resolving Disputes
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105 Flashcards
Source URL: https://quizplus.com/quiz/21063
Sample Questions
Q1) Which third-party intervention is commonly used in national emergency disputes?
A) fact finding
B) mediation
C) binding arbitration
D) nonbinding arbitration
Q2) All of the following are examples of permissible bargaining items EXCEPT
A) indemnity bonds
B) use of union label
C) employee drug testing
D) strikebreaker employment
Q3) You are a supervisor at a large manufacturing firm. What should you do or not do during organizing and preelection campaigns? What should you do or not do when faced with employee grievances?
Q4) Employers and unions can seek a court injunction to compel a party or parties to resume or desist from a certain action.
A)True
B)False
Q5) List and describe the five steps involved in planning a union drive and election.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21064
Sample Questions
Q1) Improperly guarded equipment, defective equipment, hazardous procedures, and improper ventilation are all examples of ________.
A) chance occurrences
B) unsafe conditions
C) unsafe behavior by employees
D) weather-related accidents
Q2) Studies have shown that safety posters increase safe behavior at work by more than 20%.
A)True
B)False
Q3) Workaholics typically experience no stress at work because they enjoy challenging themselves.
A)True
B)False
Q4) Which of the following is a true statement about OSHA's voluntary consultation program?
A) Firms are charged a one-time fee for consultations.
B) Safety inspections are handled by federal employees.
C) Inspections that uncover citations trigger small penalties.
D) The consultation program is separate from OSHA inspections.
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