Course Introduction
Business Administration
Chapter Exam Questions
Business Administration is a multidisciplinary course that introduces students to the essential principles and practices involved in managing and operating organizations. Covering topics such as management, finance, marketing, human resources, operations, and strategic planning, this course equips students with the foundational knowledge and practical skills necessary to understand business environments and make informed decisions. Through case studies, group projects, and theoretical frameworks, students develop problem-solving abilities and leadership qualities vital for success in diverse professional settings.
Recommended Textbook
Management A Practical Introduction 6th Edition by Angelo Kinicki
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16 Chapters
2328 Verified Questions
2328 Flashcards
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Page 2
Chapter 1: The Exceptional Manager: What You Do, How You
Do It
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) The concept of a "flat" world means
A)employees are learning to suppress negative emotion in the workplace.
B)corporations are developing a preference for a new, flatter organizational structure.
C)a recession now slows the economies of most nations simultaneously.
D)globalization has leveled the playing field for emerging economies.
E)businesspeople are now more conservative in their approach to investment.
Answer: D
Q2) The United Way and Nature Conservancy are examples of which type of organization?
A)For-profit
B)Nonprofit
C)Administrative
D)Mutual-benefit
E)Aid-based
Answer: B
Q3) The "management process" is sometimes called the "four management functions."
A)True
B)False
Answer: True
Page 3
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) A(n) _______ system continually interacts with its environment.
A)networked
B)integrated
C)active
D)open
E)porous
Answer: D
Q2) Describe total quality management, and list at least three of the four components of it that are used by organizations to implement it.
Answer: Total quality management (TQM) is a comprehensive approach, led by top management and supported throughout the organization, dedicated to continuous quality improvement, training, and customer satisfaction.The four components of TQM are as follows: 1.Make continuous improvement a priority.2.Get every employee involved.3.Listen to and learn from customers and employees.4.Use accurate standards to identify and eliminate problems.
Q3) In a closed system, an organization's outputs are recycled to become inputs.
A)True
B)False
Answer: False
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Which of the following is recommended to improve corporate governance?
A)Getting directors involved in the day-to-day management issues of the firm.
B)Instituting an employee vote to hire or fire the CEO.
C)Setting up "golden parachutes" for CEOs.
D)Instituting a "cradle-to-grave" conceptualization of all new products.
E)Ensuring that directors are clearly separated in their authority from the CEO.
Answer: E
Q2) The percentage of the labor force represented by unions has steadily increased since the 1950s.
A)True
B)False Answer: False
Q3) In business, the extended environment is another name for general environment. A)True
B)False Answer: False
Q4) Philanthropy means making charitable donations to benefit humankind.
A)True
B)False
Answer: True
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Chapter 4: Global Management: Managing Across Borders
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Sample Questions
Q1) Jobs that requires face-to-face or physical contact, or those that require recognition of complex patterns, are unlikely to be offshored.
A)True
B)False
Q2) The organization that assists in smoothing the flow of money between nations is the International Monetary Fund.
A)True
B)False
Q3) The rate at which one country's currency can be swapped for another country's currency is called the substitution rate.
A)True
B)False
Q4) The term global village refers to the tendency for various cultural groups to cluster in small pods throughout the world.
A)True
B)False
Q5) Identify at least three benefits for companies of expanding internationally, and provide an example of each.
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Chapter 5: Planning: the Foundation of Successful Management
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Sample Questions
Q1) Explain the difference between standing plans and single-use plans.Define the three types of standing plans, the two types of single-use plans and give examples of each.
Q2) Which level of management is most often engaged in tactical planning?
A)Working-level employees
B)First-line managers
C)Middle managers
D)Top managers
E)Consultants
Q3) Which of the following comes LAST when an organization makes a plan?
A)operational planning
B)mission statement
C)strategic planning
D)tactical planning
E)vision statement
Q4) Operational planning is normally performed by middle management.
A)True
B)False
Q5) Explain the different types of planning for the different levels of management.Include the typical time frame for which each plan is created.
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Chapter 6: Strategic Management: How Exceptional Managers
Realize a Grand Design
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148 Verified Questions
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Sample Questions
Q1) A strategic position may be based on serving the few needs of a few customers. A)True
B)False
Q2) A mission statement should be ambitious.
A)True
B)False
Q3) A development strategy is the common grand strategy that involves expansion.
A)True
B)False
Q4) Kraft Macaroni & Cheese is now challenged by new competitors such as Annie's and other store brands, which Porter's model for industry analysis calls the threat of new entrants.
A)True B)False
Q5) A vision or projection of the future is called a(n) A)trend. B)forecast.
C)contingency.
D)strategy.
E)opportunity.
Page 8
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Chapter 7: Individual and Group Decision Making: How
Managers Make Things Happen
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) Managers at Thomas Canyon Credit Union have given employees raises year after year based on what they had given the year before, even though now their employees were quite underpaid compared to similar positions with other credit unions.This is an example of a(n)
A)anchoring and adjustment bias.
B)escalation of commitment bias.
C)sunk-cost bias.
D)availability bias.
E)representativeness bias.
Q2) Which of the following is an assumption upon which the rational model of decision making rests?
A)Decision makers can logically evaluate the alternatives.
B)Consequences of any actions cannot be known.
C)Decision makers typically have emotional blind spots.
D)A decision maker will choose the option that is most ethical.
E)Decision makers are unable to process all of the available information.
Q3) Where time is of the essence, in most cases an individual should make the decision rather than a group.
A)True
B)False
Page 9
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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151 Verified Questions
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Sample Questions
Q1) Allowing business-casual dress in the workplace is an example of the espoused values portion of organizational culture.
A)True
B)False
Q2) A ritual is a narrative based on true events, which is repeated and sometimes embellished upon to emphasize a particular value of an organization.
A)True
B)False
Q3) Which of the following is a characteristic of a simple structure?
A)Comprehensive set of rules.
B)Centralized authority.
C)High work specialization.
D)Extensive division of labor.
E)Tall hierarchy.
Q4) The founder of McDonald's, Ray Kroc, intended that a Big Mac should taste the same anywhere, and accordingly, the company has many specific procedures, making it a mechanistic organization.
A)True
B)False
10
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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Sample Questions
Q1) Computer-assisted instruction is an example of on-the-job training.
A)True
B)False
Q2) Which of the following is true of external recruiting, compared to internal recruiting?
A)It encourages greater employee loyalty.
B)The process is cheaper.
C)The pool of talent is more limited.
D)It creates the need for multiple recruitments.
E)The process takes longer.
Q3) Which of the following external recruiting methods works best?
A)Private employment agencies
B)Employee referrals
C)Newspaper ads
D)College recruiters
E)Unions
Q4) The process of writing job analyses, descriptions, and specifications often helps you to hire people who are overqualified.
A)True
B)False
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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Sample Questions
Q1) Nonmanagerial employees at Kennedy Steel belong to a union.The union has come close to striking several times over the years, and labor negotiations have recently been very tense.Kennedy likely needs to focus on changing
A)values among potential customers.
B)the likelihood that an acquisitions might occur.
C)manufacturing processes and procedures.
D)population variables.
E)forces originating inside the organization.
Q2) The two types of change are practical and theoretical.
A)True
B)False
Q3) BP handled the 2010 oil spill crisis in the Gulf of Mexico in a proactive manner.
A)True
B)False
Q4) Innovative change is the least threatening type of change and is therefore least likely to create resistance.
A)True
B)False
Page 12
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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Sample Questions
Q1) Leah has hired two new employees for her team, Jake and Margaret.Jake is outgoing and attractive, while Margaret is very bright but seems quiet and unsure of herself.Leah immediately expects Jake to outperform Margaret at the job.Jake is likely experiencing the halo effect.
A)True
B)False
Q2) Diversity is synonymous with differences.
A)True
B)False
Q3) Ethnocentrism is a strong self-identification with one's race or ethnicity, often to the exclusion of other personal characteristics.
A)True
B)False
Q4) Self-awareness is the most essential trait of emotional intelligence.
A)True
B)False
Q5) Personality is at the center of Gardenswartz and Rowe's diversity wheel.
A)True
B)False
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
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Sample Questions
Q1) Job enrichment consists of increasing the number of tasks in a job to increase variety and motivation.
A)True
B)False
Q2) Maslow's levels of needs, in order from lowest (most basic) to highest level, are
A)self-actualization, esteem, love, safety, and physiological.
B)safety, love, esteem, self-actualization, and physiological.
C)physiological, safety, self-actualization, esteem, and love.
D)physiological, safety, love, esteem, and self-actualization.
E)safety, physiological, esteem, love, and self-actualization.
Q3) Which of the following is a higher-level need based on the four content theory perspectives?
A)Esteem
B)Existence
C)Hygiene
D)Physiological
E)Safety
Q4) Explain expectancy theory, and discuss how managers can use this model to help motivate subordinates.
Page 14
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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Sample Questions
Q1) In the performing stage of group development, members
A)prepare for disbandment.
B)develop close relationships.
C)concentrate on solving problems.
D)test the leader's policies.
E)hold back to see what will happen.
Q2) Marielle points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand.She is performing a ______ role.
A)relational
B)task
C)maintenance
D)social
E)production
Q3) Certain kinds of conflict can be beneficial for organizations.
A)True
B)False
Q4) Quality circles are now known as continuous improvement teams.
A)True
B)False
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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Sample Questions
Q1) According to the University of Michigan Leadership Model, a manager who pays more attention to making work groups cohesive than productivity numbers would be described as socially centered.
A)True
B)False
Q2) _______ is about coping with complexity and ______ is about coping with change.
A)Middle management; top management
B)Management; leadership
C)Attitude; perception
D)Leadership; management
E)Perception; attitude
Q3) Tracy is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division.Her employees seem eager to do anything she asks.Because of her personality and not her position, Tracy has ______ power.
A)legitimate
B)referent
C)reward
D)coercive
E)expert
Page 16
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Chapter 15: Interpersonal Organizational Communication:
Mastering the Exchange of
Information
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Sample Questions
Q1) According to Deborah Tannen, women are more tactful than men when it comes to giving feedback.
A)True
B)False
Q2) A rich medium of communication is best for nonroutine situations and to avoid oversimplification.
A)True
B)False
Q3) The introduction to a business speech should
A)contain at least one joke.
B)get right to the point.
C)contain a phrase like, "I'm honored to be here."
D)contain significant details of the presentation.
E)contain an unrelated story to catch the interest of the audience.
Q4) The communication process begins with the transmission of a message through a medium.
A)True
B)False
Q5) Describe the five steps of the top-down reading method.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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Sample Questions
Q1) Harbor Casino and Resort requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift.This organization has overcome the control system barrier of
A)overemphasis on one instead of multiple approaches.
B)overemphasis on paperwork.
C)overemphasis on means instead of ends.
D)too much control.
E)too little participation.
Q2) Bureaucratic control is characterized by the use of rules, regulations, and formal authority to guide performance.
A)True
B)False
Q3) Decentralized control is most appropriate for an organization in which the tasks are explicit and certain.
A)True
B)False
Q4) Control is making something happen the way it was planned to happen.
A)True
B)False
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