Behavioral Science in Organizations Test Bank
Course Introduction
This course explores the application of behavioral science principles within organizational settings, examining how individual and group behaviors impact decision-making, motivation, communication, and organizational culture. Students will analyze theories from psychology, sociology, and management to better understand topics such as leadership, group dynamics, power, conflict resolution, and change management. Through case studies and interactive discussions, the course equips students with practical tools for diagnosing and influencing behavior, ultimately improving organizational effectiveness and employee well-being.
Recommended Textbook
Organizational Behavior Human Behavior at Work 14th Edition by John W Newstrom
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16 Chapters
960 Verified Questions
960 Flashcards
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Page 2
Chapter 1: The Dynamics of People and Organizations
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/38476
Sample Questions
Q1) The first objective of organizational behavior is to:
A) understand why people behave as they do.
B) predict future employee behavior.
C) describe, systematically, how people behave under a variety of conditions.
D) control, at least partially, and develop some human activity at work.
Answer: C
Q2) Which of the following statements is a fundamental element of the systems approach to organizational behavior?
A) Systems generally require inputs and produce outputs.
B) Systems produce both intended and unintended consequences.
C) The consequences of systems should be examined on both a short-term and long-term basis.
D) All of the above.
Answer: D
Q3) The role of managers is to use organizational behavior to help achieve individual,organizational,and societal goals.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Models of Organizational Behavior
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) The philosophy of organizational behavior held by a manager stems from fact premises and value premises.
A)True
B)False
Answer: True
Q2) Explain briefly the assumptions of McGregor's Theory X.
Answer: The assumptions of McGregor's Theory X are:
-The typical person dislikes work and will avoid it if possible.
-The typical person lacks responsibility,has little ambition,and seeks security above all.
-Most people must be coerced,controlled,and threatened with punishment to get them to work.
Q3) The _____ was the model of organizational behavior that prevailed during the industrial revolution.
A) collegial model
B) autocratic model
C) custodial model
D) supportive model
Answer: B
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Chapter 3: Managing Communications
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60 Flashcards
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Sample Questions
Q1) Telecommuting results in reduced productivity.
A)True
B)False
Answer: False
Q2) Which of the following statements is an example of a regrettable message?
A) As a rule, brunettes are more intelligent than blondes.
B) Congratulations on your promotion!
C) You did a great job.
D) The recently hired sales representatives have immense scope for improvement.
Answer: A
Q3) In the context of proxemics in the United States,which of the following is considered a "personal distance" for conversations with acquaintances?
A) 6 to 18 feet
B) 3 to 4 feet
C) 4 to 12 feet
D) Farther than 12 feet
Answer: B
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Chapter 4: Social Systems and Organizational Culture
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Sample Questions
Q1) What are status symbols and what do they convey?
Q2) Storytelling is a key means for achieving socialization of employees.
A)True
B)False
Q3) When a social system is in disequilibrium,its parts are working against one another.
A)True
B)False
Q4) People with a strong work ethic have a lower level of commitment to the organization than other employees.
A)True
B)False
Q5) Any social system engages in exchanges with its environment,receiving input from it and providing output to it.
A)True
B)False
Q6) Every action that an organization takes involves costs and benefits.
A)True
B)False
Q7) What is the difference between socialization and individualization?
Page 6
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Chapter 5: Motivation
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Sample Questions
Q1) Which of the following is a primary need?
A) Competitiveness
B) Self-esteem
C) Sleep
D) Respect
Q2) According to Maslow's hierarchy of needs,the lower-order needs do not have to be satisfied for employees to move on to the high-order needs.
A)True
B)False
Q3) _____ occurs when behavior is accompanied by removal of an unfavorable consequence.
A) Power motivation
B) Affiliation motivation
C) Positive reinforcement
D) Negative reinforcement
Q4) What are intrinsic and extrinsic motivators? Provide an example of each.
Q5) What is the difference between the implications of need-based models of motivation and the idea of valence in the expectancy model?
Q6) Identify at least five tips for building employee self-efficacy.
Page 7
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Chapter 6: Appraising and Rewarding Performance
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Sample Questions
Q1) The basic idea of an economic incentive system is to induce a high level of individual,group,or organizational performance.
A)True
B)False
Q2) Intrinsic job rewards tend to be less immediately satisfying than pay.
A)True
B)False
Q3) _____ is the process by which people interpret and assign causes for their own and others' behavior.
A) Motivation
B) Attribution
C) Valence
D) Feedback
Q4) Which of the following components of a pay program is NOT an example of a nonwork reward?
A) Vacations
B) Seniority increase
C) Unemployment compensation
D) Pensions
Q5) When is a fundamental attribution bias exhibited?
Page 8
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Chapter 7: Leadership
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60 Flashcards
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Sample Questions
Q1) Which of the following statements is true of leadership?
A) Aggressiveness and constant interaction with others guarantees good leadership.
B) The key task for a leader is to treat all situations similarly and use one standard approach for all situations.
C) A leader should avoid staying in the background to keep pressures off the group or keeping quiet so that others may talk.
D) Successful leadership requires behavior that unites and stimulates followers toward defined objectives in specific situations.
Q2) According to Fiedler's contingency model,leader-member relations are determined by the manner in which the leader is accepted by the group.
A)True
B)False
Q3) If the approach emphasizes rewards economic or otherwise and a supportive approach,the leader uses positive leadership.
A)True
B)False
Q4) Name the areas in which most managers admit they need coaching.
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9
Chapter 8: Empowerment and Participation
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Sample Questions
Q1) Empowerment helps enhance employee feelings of self-efficacy.
A)True
B)False
Q2) All of the following are suggested approaches to empowerment EXCEPT:
A) holding employees accountable for job performance outcomes.
B) giving employees discretion over job performance.
C) reducing emotional support.
D) providing successful role models.
Q3) A large percentage of employees regularly make suggestions in most firms; the rest may feel no significant level of involvement in suggestion programs.
A)True
B)False
Q4) At times,a manager may find it necessary to limit the participation used with one employee while consulting freely with another.
A)True
B)False
Q5) How does a manager's emotional intelligence affect the use of participation?
Q6) Give a brief description of quality circles.
Q7) What does the leader-member exchange model of leadership suggest?
Page 10
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Chapter 9: Employee Attitudes and Their Effects
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Sample Questions
Q1) Higher job satisfaction is associated with higher employee turnover.
A)True
B)False
Q2) Which of the following is most likely to be a reason for unethical rule-bending?
A) Fear of job loss
B) Paying back a favor
C) Creating an unwanted precedent
D) Personal embarrassment
Q3) Which of the following ailments is the most prevalent reason for employee presenteeism?
A) Sinus trouble or allergies
B) Migraine headaches
C) Acid reflux disease
D) Arthritis
Q4) Analysis of group relationships allows managers to predict which groups are more likely to exhibit the problem behaviors associated with dissatisfaction.
A)True
B)False
Q5) Describe rule-bending.
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Chapter 10: Issues Between Organizations and Individuals
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Sample Questions
Q1) Classical job design resulted in:
A) workers becoming increasingly proud of their jobs.
B) increased community of interest in the whole product.
C) workers getting socially isolated from their co-workers.
D) quality improvements and low absenteeism.
Q2) _____ is the job characteristic that gives employees some discretion and control over job-related decisions.
A) Skill variety
B) Task identity
C) Task significance
D) Autonomy
Q3) Which of the following seeks to add depth to a job by giving workers more control,responsibility,and discretion over how their job is performed?
A) Job enlargement
B) Job rotation
C) Job breadth
D) Job enrichment
Q4) What is the difference between job enrichment and job enlargement?
Q5) What are the characteristics of ethical role models?
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Chapter 11: Conflict, Power, and Organizational Politics
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Sample Questions
Q1) List the most common sources of interpersonal conflict.
Q2) Explain the four conflict outcomes.
Q3) Conditional strokes can be confusing to employees because they do not indicate how more strokes may be earned.
A)True
B)False
Q4) Expert power is the ability of leaders to develop followers from the strength of their own personalities.
A)True
B)False
Q5) Which of the following is LEAST likely to result in commitment?
A) Expert power
B) Coercive power
C) Legitimate power
D) Referent power
Q6) Intergroup conflict in organizations is never intentionally stimulated.
A)True
B)False
Q7) List simple solutions to the incivility problem.
Q8) Describe stroking.
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Chapter 12: Informal and Formal Groups
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Sample Questions
Q1) Cohesiveness is indicated by all of the following EXCEPT:
A) how strongly the employees stick together.
B) how much the employees rely on each other.
C) individual desire to remain a member of the group.
D) how the organizational goals influence the employee's personal goals.
Q2) One of the main principles of brainstorming is _____.
A) egocentrism
B) social loafing
C) deferred judgment
D) social facilitation
Q3) _____ are informal organization charts that usually focus on either interpersonal feelings expressed among individuals or actual behaviors exhibited.
A) Network charts
B) Gantt charts
C) Matrices
D) Scatter plots
Q4) When a group reaches a crisis in its surface agenda,hidden agendas come to life.
A)True
B)False
Q5) How is power assigned in an informal organization?
Page 14
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Chapter 13: Teams and Team Building
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Sample Questions
Q1) Boundary spanners often have little or no authority,and so their task is best accomplished through skills such as _____.
A) avoiding external support
B) social loafing
C) social awareness
D) withdrawal from group activities
Q2) _____ are natural work groups that are given substantial autonomy and in return are asked to control their own behavior and produce significant results.
A) Leader-managed teams
B) Supervisor-managed teams
C) Self-managing teams
D) Management-led teams
Q3) Which of the following is an advantage of self-managing teams?
A) Improved flexibility of staff
B) Higher turnover rates
C) Lower training investment
D) Short period of implementation
Q4) Distinguish between the classical organization theory and the matrix organization theory.
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Chapter 14: Managing Change
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Sample Questions
Q1) Explain the approach that is commonly used to improve the problem-solving skills of employees.
Q2) According to the unfreezing stage of change,getting rid of old practices is typically easier than learning new ones.
A)True
B)False
Q3) Which of the following is NOT a causal variable?
A) Controls
B) Training
C) Teamwork
D) Leadership behavior
Q4) Explain briefly the role of a change agent.
Q5) Building support for change through manipulation and coercion can sabotage the long-term success of a change program.
A)True
B)False
Q6) How does participation help in building support for change?
Q7) Explain the concept of double-loop learning.
Q8) What are the characteristics of transformational leaders?
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Chapter 15: Stress and Counseling
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Sample Questions
Q1) All of the following are approaches to stress management EXCEPT _____.
A) preventing
B) escaping
C) coping
D) revolting
Q2) Define frustration.What are the most common reactions to frustration?
Q3) Which of the following stresses is most likely to be experienced by executives?
A) Threat to job security by corporate downsizing
B) Pressure to increase the product quality
C) Pressure for short-term financial results
D) Pressure of maintaining the required attendance at meetings
Q4) Absenteeism is an attitudinal clue of workplace trauma.
A)True
B)False
Q5) _____ is the complex set of emotional,physical,and social responses to a substantial loss in one's life.
A) Trauma
B) Grief
C) Frustration
D) Dissociation
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Chapter 16: Organizational Behavior Across Cultures
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Sample Questions
Q1) A major issue affecting multinational corporations has been how to deal with contrasting:
A) local mores.
B) local customs.
C) ethical behaviors.
D) all of the above.
Q2) Which of the following is the first phase of the reactions experienced by employees when they enter another nation?
A) Excitement and stimulation
B) Disillusionment
C) Insecurity and disorientation
D) Adaptation
Q3) Cultures may vary along the dimensions of _____.
A) language
B) social structure
C) morals
D) all of the above
Q4) How are American workers protected from discrimination while working in a foreign US company?
Q5) How does inflation impact workers' lives?
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