Behavioral Science in Business Solved Exam Questions
Course Introduction
Behavioral Science in Business explores the application of psychological and behavioral economic principles to understand and influence the behavior of individuals and groups within organizations and markets. The course examines how cognitive biases, social dynamics, decision-making heuristics, and emotional factors affect consumer choices, managerial decisions, and workplace interactions. Students learn how to leverage behavioral insights to design more effective marketing strategies, improve employee performance and motivation, foster innovation, and optimize organizational policies. Case studies and real-world examples illustrate how businesses can apply behavioral science to solve practical challenges and achieve strategic objectives.
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Organizational Behavior Science The Real World and You 8th Edition by Debra L. Nelson
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18 Chapters
2280 Verified Questions
2280 Flashcards
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Chapter 1: Organizational Behavior and Opportunity
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/33494
Sample Questions
Q1) Identify the major reasons why managing organizational behavior will be challenging during changing times.
Answer: Reasons include (1) the increasing globalization of the marketplace, (2) greater workforce diversity, and (3) the continuing concern and demand for higher moral and ethical behavior at work.
Q2) In the midst of change, people often become rigid and reactive rather than open and responsive.
A)True
B)False
Answer: True
Q3) Management
A)The applied science of energy and matter.
B)The science of human behavior.
C)The science of human learned behavior and study of organizational culture.
D)A discipline concerned with the study of organizations.
E)The science of society and study of groups.
Answer: D
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Chapter 2: Challenges for Managers
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Utilitarianism
A)A collection of rule-based guides to ethical behavior.
B)An ethical perspective that focus on results of behavior.
C)The collective ethical conduct of an organization.
D)The theory of ethics that argues for local standards on a set of standards for each individual.
E)A "good" person who acted out of virtuous and "right" intentions.
F)Suggests that right and wrong is determined by the consequences of the action. Answer: F
Q2) Briefly discuss the issues an organization would want to consider or understand if it were interested in a business venture within China.
Answer: Chinese managers' business practices have been shaped by the Communist party, socialism, feudalistic values, and guanxi (the practice of building networks for social exchange).In China, the family is regarded as being responsible for a worker's productivity, and in turn, the company is responsible for the worker's family.Chinese managers have very little experience with rewards and punishments, and are reluctant to use them in the workplace.Americans would need to build their own networks, understand the Chinese chain of command, and negotiate slow, general agreements in order to interact effectively.
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Page 4
Chapter 3: Personality, Perception, and Attribution
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Judger
A)Likes closure.
B)Logical decision maker.
C)Energized by interaction with others.
D)Pays attention to data gathered through physical senses.
E)Prefers a flexible, more spontaneous life.
Answer: A
Q2) The three major categories of factors that influence our perception of another person include:
A)characteristics of ourselves, the target person, and the situation
B)availability of information, the target person, and the situation
C)recentcy of information, availability of information, and consistency of information
D)characteristics of ourselves, the target person, and consistency of information
Answer: A
Q3) According to MBTI research, artists and executives are extraverts.
A)True
B)False
Answer: False
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Chapter 4: Attitudes, Emotions, and Ethics
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Japanese workers display complete loyalty to their employers; family and personal loyalties are very important for Americans; and Koreans value:
A)loyalty to the labor union
B)loyalty to the person for whom one works
C)the loyalty of customers
D)loyalty to one's occupation or profession
Q2) Job Satisfaction
A)A good feeling about one's job and work.
B)An instrument using five-point scales for measuring job satisfaction.
C)An employee's intention to remain as an organizational member because of a strong desire to do so.
D)A source characteristic of a message.
E)Involves direct cognitive processing of a message's content.
Q3) When one's attitudes and required job behavior conflict, __________ may develop.
A)affect
B)attitude consonance
C)behavioral tendency
D)cognitive dissonance
Q4) What aspects of one's existence and environment shape attitudes?
Page 6
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Chapter 5: Motivation at Work
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) The importance and value placed on a reward in expectancy theory is known as:
A)need satisfaction
B)instrumentality
C)likelihood
D)valence
Q2) An important theoretical revision to Adams' original equity theory formulation involves individual preferences for equity.An equity sensitive individual is:
A)someone comfortable with an equity ratio less than their comparison other
B)someone comfortable with an equity ratio greater than that of his or her comparison other
C)someone who prefers an equity ratio equal to that of their comparison other D)someone who is uncomfortable with a ratio either less or greater than comparison other
Q3) Management Sciences for Health CEO Jonathon Quick displayed a high need for socialized versus personalized power. He would probably:
A)be an effective leader
B)be disruptive because of his high need for power
C)also score high on individual power
D)be more effective if he scored higher on personalized versus socialized power
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Page 7
Chapter 6: Learning and Performance Management
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) The major function(s) of performance appraisal include:
A)to provide feedback on performance
B)to identify developmental needs
C)to make promotion and reward decisions
D)all of these
Q2) Organizations get the performance they reward, not the performance they want.
A)True
B)False
Q3) A form of operant conditioning that has been used successfully to shape organizational behavior is known as:
A)job enrichment
B)organization development
C)employee empowerment
D)organizational behavior modification
Q4) Developmental feedback by a manager to an employee is an important aspect of any appraisal system and is frequently done as coaching and counseling in a management by objectives program.
A)True
B)False
Q5) How can schedules of reinforcement be used in the work situation?
Page 8
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Chapter 7: Stress and Well-Being at Work
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) The Yerkes-Dodson law suggests the relationship between stress level and performance arousal is:
A)u-shaped
B)linear and negative
C)bell-shaped
D)depends on the person
Q2) Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:
A)managing your response
B)managing the stressor
C)managing the set of role expectations such that there is a good person-situation fit
D)managing the gap between your ego-ideal and real self-image
Q3) Nonwork demands may broadly be identified as home demands from an individual's personal life environment and personal demands that are self-imposed.
A)True
B)False
Q4) What are some of the differences between Type A and Type B personalities?
Q5) How can job redesign modify a job to prevent excessive stress?
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Chapter 8: Communication
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) The Department of Labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace?
A)empathy
B)writing
C)serving clients
D)understanding
Q2) Beyond decreased supervisory satisfaction, incivility has been found to be displaced into an employee's family, increasing work-to-family conflict.
A)True
B)False
Q3) Reflective Listening
A)One's view of the world and its influence on interpersonal communication.
B)A receiver's response to the message received from the sender.
C)Feedback from receiver for purpose of checking accuracy of sender's message.
D)A form of nonverbal communication.
E)Repeating of a message using different words, or a form of oral shorthand.
Q4) Identify the elements of the communication model and provide an example of each.
Q5) As an applicant in a job interview, what nonverbal communication should you use and what should you avoid?
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Chapter 9: Work Teams and Groups
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Task functions relate to a group's efforts to complete an assignment.These functions include all of the following <b>except</b>:
A)seeking information
B)coordinating activities
C)testing ideas
D)consensus testing
Q2) According to Tuckman, a group goes through predictable stages of development after it is developed.
A)True
B)False
Q3) At what stage of group development is the leader's role primarily one of recognition of the group's achievements?
A)forming
B)norming
C)storming
D)adjourning
Q4) The most critical process skill for empowerment is goal setting.
A)True
B)False
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Chapter 10: Decision Making by Individuals and Groups
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Normative Decision Model
A)A process that produces novel, unique, and useful ideas.
B)When employees share goals to be attained in solving a problem.
C)Amount, type, and level of information.
D)The manager makes the decision without employees' input.
E)An approach to problem solving that managers should use.
Q2) Research has shown that anger, but not fear, increases escalation of commitment.
A)True
B)False
Q3) Programmed Decision
A)A relatively simple problem that can be solved with a standard rule.
B)Logical, systematic problem solving.
C)A solution that is timely and acceptable.
D)An unstructured, unique problem situation that requires a creative solution.
E)The practice of selecting an acceptable, but probably not the best solution.
Q4) The garbage can model of decision making is appropriate when the decision situation exhibits high uncertainty.
A)True
B)False
Q5) What are the elements of the decision making process?
Page 12
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Chapter 11: Power and Political Behavior
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) McClelland's perspective of power is best reflected by which statement?
A)The concept of power is value free and neutral.
B)It is not so much how power is used but rather the base of power that is important.
C)Power and the use of politics to increase power inevitably will have negative effects on the organization.
D)All managers should receive training in the effective use of power.
Q2) McClelland states that when power is used for the good of the group, rather than for individual gain, it reflects a positive face.
A)True
B)False
Q3) A police officer exercises both legitimate and coercive power when she subdues a criminal.
A)True
B)False
Q4) Distinguish between power, authority, and influence.
Q5) What types of power in the French-Raven model correspond to the types of power in McClelland's view of power?
Q6) Why is organizational political behavior important to study and understand?
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Chapter 12: Leadership and Followership
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140 Flashcards
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Sample Questions
Q1) Effective followers are active, independent, critical thinkers.
A)True
B)False
Q2) The ability of a leader to create a vision and convince others to become a part of it, even skeptics, is known as:
A)transactional leadership
B)reality-distortion field
C)out-group leadership persuasion
D)the positive use of selling as reflected in the Situational Leadership Model
Q3) Informal Leader
A)One who is designated to lead by the organization.
B)Process of being guided and directed in the accomplishment of a task.
C)A leader without authority.
D)A leadership trait.
E)Someone who plans, organizes, and controls the organization.
Q4) Briefly explain House's path-goal theory of leadership.
Q5) According to Kotter, effective leadership produces useful change.
A)True
B)False
Q6) Compare and contrast the Ohio State leadership model with the Leadership Grid.
Page 14
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Chapter 13: Conflict and Negotiation
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) One occasion in which managers should work to stimulate conflict is when:
A)there has been a tendency to over use the devil's advocate perspective
B)group members are highly cohesive
C)there is only one source of conflict
D)the group suffers from groupthink
Q2) Character Assassination
A)Delaying action or buying time rather than directly solving problem.
B)An example of a neutral third party.
C)Doing nothing.
D)Both parties to a conflict gain.
E)Labeling or discrediting an opponent.
Q3) You have a problem with your computer, so you call the company that made it.They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware.This is an example of:
A)interdependent forms of structural conflict
B)goal differences
C)jurisdictional ambiguities
D)common resources
Q4) How can conflict be functional and positive?
Q5) What are the structural factors that cause conflict in an organization?
Page 15
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Chapter 14: Jobs and the Design of Work
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) The process of subdividing and departmentalizing an organization is _____; whereas, _____ is the process of linking jobs and departments into a cohesive whole.
A)differentiation; authority
B)organizing; controlling
C)differentiation; integration
D)job design; performance
Q2) Japanese place greater importance on a work design strategy that encourages worker control rather than manager control of the workplace.
A)True
B)False
Q3) The harnessing of organizational members to their work roles is known as:
A)task identity
B)job involvement
C)job commitment
D)engagement
Q4) W.Edward Deming founded and developed scientific management.
A)True
B)False
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Page 16
Chapter 15: Organizational Design and Structure
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Groupon has stated that they seek to organization around market demands that transcend national borders and include countries such as Canada, Brazil, Argentina, Chile, France, England, Ireland, and Spain which are only a few of the company's global locations. Which of the following structures would best fit with Groupon's strategy?
A)network
B)virtual
C)circle
D)self contained local groupings based on customer needs
Q2) If an organization confronts a situation with scarce resources, large amounts of change, and many competitors, the situation would be considered one:
A)with strategic disadvantage
B)where profit will be difficult to achieve
C)of high environmental uncertainty
D)where a task oriented leadership style is necessary
Q3) Perrow's nonroutine technology is characterized by ill-defined problems and many exceptions.
A)True
B)False
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Chapter 16: Organizational Culture
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124 Verified Questions
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Sample Questions
Q1) The "upside down triangle" used by Nordstroms characterizes what artifact of organization culture?
A)ritual
B)rite
C)symbol
D)story
Q2) According to the study by Kotter and Heskett on adaptive cultures, the adaptive culture facilitates change to meet the needs of all of the following groups <b>except</b>:
A)employees
B)suppliers
C)customers
D)stockholders
Q3) A pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive, think, and feel in the organization is known as:
A)socialization
B)corporate culture
C)psychological contract
D)value system
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18
Chapter 17: Career Management
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153 Verified Questions
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Sample
Questions
Q1) Teach for America (TFA) is a nonprofit organization whose mission is to eliminate education inequity in the U.S. TFA does not emphasize making a career out of teaching but rather recruit future "leaders" to teach 2 years in order to improve education. This is an example of which of the following in terms of occupational choice?
A)Individuals most likely attracted to TFA would do so based on passion and values
B)Holland's conventional personality would likely be attracted to this situation
C)Holland's typology has been used to predict career choices on a variety of international participants with findings suggesting Asians are more likely to attracted to be TFA
D)All of the above
Q2) When examining career stages, Levinson has recommended that because work and life are inseparable, you should also take into account:
A)personality characteristics
B)the differing motivational attributes of power, achievement, and affiliation
C)life stages
D)emotional stages
Q3) How can a mentor help one's career?
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Page 19
Chapter 18: Managing Change
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Sample Questions
Q1) Strategic Change
A)An external force for change.
B)Organizational restructuring.
C)Employee skill deficiencies.
D)Someone who facilitates significant change.
E)Psychological withdrawal.
Q2) The management approach to dealing with disidentification involves:
A)confrontation and risk taking
B)counseling to assist in transfer of positive feelings from the old situation to the new situation
C)offering early retirement packages
D)doing nothing because employees eventually adjust
Q3) The problem of disorientation can be solved with additional information and counseling.
A)True
B)False
Q4) Evidence suggests that successful coaching can result in increased self-awareness and more effective leadership competencies.
A)True
B)False
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