Behavioral Science in Business Exam Bank
Course Introduction
Behavioral Science in Business explores how insights from psychology, sociology, and related fields can enhance understanding of decision-making and behavior within organizations. The course examines the cognitive biases, social dynamics, and emotional factors that influence consumer behavior, employee motivation, leadership effectiveness, and strategic choices. By analyzing real-world case studies and applying evidence-based frameworks, students learn how to design interventions, improve processes, and drive better outcomes in marketing, management, and organizational change.
Recommended Textbook
Organizational Behavior 3rd Edition by Michael A. Hitt
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14 Chapters
2400 Verified Questions
2400 Flashcards
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Chapter 1: A Strategic Approach to Organizational Behavior
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Managers who rely on good common sense about organizational behavior are likely to be very successful.
A)True
B)False
Answer: False
Q2) Some companies monitor what is said about them on Twitter as a way of monitoring their ___________ .
A) brand equity
B) financial performance
C) advertising
D) marketing efforts
E) all of the above can be monitored using Twitter
Answer: A
Q3) Senior managers need skills in _____________, communicating, and understanding the perspective of others to be able to make strategic decisions for the firm.
Answer: conceptualizing
Q4) High-involvement managers find ways to _____________ responsibility and accountability.
Answer: delegate
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Chapter 2: Organizational Diversity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) Diversity Management Programs apply to only some associates.
A)True
B)False
Answer: False
Q2) Status and power that is assigned by cultural norms and dependent on group membership is referred to as ascribed status.
A)True
B)False
Answer: True
Q3) For a diversity management program to be successful, it must be linked to the organization's ________________.
Answer: strategic plan
Q4) Diversity Management Programs:
A) do not assume the organization will change
B) do not assume that the managers will change
C) assume that the organization will change
D) assume that the managers will change
E) Both C and D are correct
Answer: E
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Chapter 3: Organizational Behavior in a Global Context
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) ________is a stress reaction involving difficulties coping with the requirements of life in a new country.
A) Acute burnout
B) Type A stress
C) Type B stress
D) Culture shock
E) Cultural aversion
Answer: D
Q2) A transnational strategy calls for less tailoring to individual countries than is typically found in global firms, but generally more tailoring than in multidomestic firms.
A)True
B)False
Answer: False
Q3) The global economic recession led to a reduction in the total amount of ____________ in 2008 and 2009
Answer: Direct foreign investments
Q4) _______refers to the extent of the differences in culture between countries.
Answer: Cultural distance
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Chapter 4: Learning and Perception
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) PIGS stands for ____________________ feedback.
Q2) Research has revealed that feedback to employees can facilitate their learning process.
A)True
B)False
Q3) According to the ____________Theory, people also learn by observing others.
Q4) When we attribute our own successes to internal factors and our failures to external factors we are making what is called_______________.
Q5) The basic goal of OB Mod is to improve task performance.
A)True
B)False
Q6) Social Learning Theory posits that learning occurs through the mental processing of: A) thoughts
B) situations
C) information
D) ratios
E) specifics
Q7) _________Theory was developed by Albert Bandura.
Q8) Define OB Mod and identify the basic goal of OB Mod.
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Chapter 5: Personality, Intelligence, Attitudes, and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Personality traits are major determinants of one's:
A) friends
B) type of car one drives
C) type of clothes one wears
D) behavior
E) information processing skills
Q2) All of the following are elements to the persuasive communication approach EXCEPT:
A) Communicator
B) Message
C) Situation
D) Target
E) All of the above are elements
Q3) Affective commitment, normative commitment, and continuance commitment are three types of employee commitment to an organization.
A)True
B)False
Q4) The ________effect is when people form attitudes based on simple observations of their own behaviors.
Q5) Personality traits are relatively ________.
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Chapter 6: Work Motivation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) The ERG theory was developed by Clayton Alderfer.
A)True
B)False
Q2) Theories of motivation can be separated into three groups: content theories, process theories and cognitive theories.
A)True
B)False
Q3) According to the expectancy theory, each perceived connection between performance and an outcome is referred to as:
A) an instrumentality
B) an actualization
C) an equity piece
D) an outcome
E) an esteem need
Q4) People with a high need for affiliation tend to make good managers because of the importance they place on initiating and maintaining personal relationships.
A)True
B)False
Q5) Factors related to dissatisfaction have been called ___________.
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Chapter 7: Stress and Well-Being
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Increased access to employees through technology may be responsible for a medical condition known as "Blackberry Thumb."
A)True
B)False
Q2) One of the health and wellness initiatives at Johnson & Johnson has 96% of employees tobacco free.
A)True B)False
Q3) People with high self-esteem are more likely to gain control over stressful situations and decrease the amount of stress they experience.
A)True
B)False
Q4) Social support networks are ________related to perceived stress, anxiety, and depression.
A) positively
B) negatively
C) somewhat
D) weakly
E) none of the above
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Chapter 8: Leadership
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) ________focuses on leaders developing more positive relationship with some individuals.
Q2) LMX stands for the leader-member exchange model.
A)True
B)False
Q3) The two best known situational theories of leadership are the contingency theory of leadership and the path-goal theory of leadership.
A)True
B)False
Q4) Transactional leaders have ____specific characteristics.
A) two
B) three
C) four
D) five
E) six
Q5) The path-goal theory was developed by Martin Evans and Robert House.
A)True
B)False
Q6) A(n) _____leader is someone who is genuine and trustworthy.
Q7) A formal leader is one who has been formally _____ by the organization.
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Chapter 9: Communication
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26343
Sample Questions
Q1) Interpersonal communication involves direct verbal or nonverbal interaction between two or more active participants.
A)True
B)False
Q2) The wheel and Y networks are more effective in accomplishing simple tasks.
A)True
B)False
Q3) Language fluency is one dimension of what is known as _________.
Q4) _________communication takes place between associates at the same level.
A) Upward
B) Downward
C) Level
D) Horizontal
E) Parallel
Q5) The fundamental purposes of communication are to provide information and instructions, to influence others, and to integrate activities.
A)True
B)False
Q6) Information __________ can be intentional or unintentional..
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Chapter 10: Decision Making by Individuals and Groups
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) One advantage to group decision making is:
A) a better quality decision
B) always a rational outcome
C) always an irrational outcome
D) always a reliable outcome
E) none of the above
Q2) All of the following are pitfalls in group decision-making EXCEPT:
A) groupthink
B) common information bias
C) diversity-based infighting
D) brainstorming
E) risky shift
Q3) The _________inquiry is a group decision-making technique that relies on debate between two subgroups that have developed different recommendations based on different assumptions
A) nominal
B) Delphi
C) boundary
D) Dialectical
E) Advocacy
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Chapter 11: Groups and Teams
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Which of the following organizations is known for its effective teamwork?
A) Xerox
B) FedEx
C) Boeing
D) Harley-Davidson
E) All of the following are correct
Q2) Personal conflict tends to have negative effects on team effectiveness.
A)True
B)False
Q3) ________ leadership is more important to the success of virtual teams than to the success of face-to-face teams.
Q4) An important outcome to a team is its viability.
A)True
B)False
Q5) Knowledge criteria reflect the degree to which the team continually increases its performance capabilities.
A)True
B)False
Q6) Discuss and define two processes that have a negative effect on team performance.
Page 13
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Chapter 12: Conflict, Negotiation, Power, and Politics
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) _____ occurs when both parties give in to some degree on an issue or set of issues.
Q2) Past CEO of Disney, Michael Eisner, is an example of someone who drew power from a variety of sources.
A)True
B)False
Q3) The saying "this is how management wants it done," represents which political tactic?
A) Legitimizing
B) Rational persuasion
C) Inspirational appeal
D) Exchange
E) none of the above
Q4) Describe the characteristics of an individual who has a high level of political skill.
Q5) There are five potential responses to conflict.
A)True
B)False
Q6) The ________personality trait has been linked to increased conflict.
Q7) __________conflict concerns responsibilities and how work should be completed.
Page 14
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Chapter 13: Organizational Structure and Culture
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Organic organizations are associated with less:
A) standardization
B) specialization
C) formalization
D) centralization
E) all of the above
Q2) Ambidextrous structures and practices were developed in response to the potential for inertia and the need for innovation in large organizations.
A)True
B)False
Q3) Few organizations use growth as a measure of success.
A)True
B)False
Q4) Effective organizations experiencing low environmental uncertainty tend to be less organic.
A)True
B)False
Q5) It is impossible for subcultures to develop in an organization.
A)True
B)False
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Chapter 14: Organizational Change and Development
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Senior management should initiate a slower speed of change when:
A) The type of change needed is very simple.
B) The resources required by the change are readily available.
C) There is likely to be a great deal of resistance to change.
D) Competitors are taking advantage of weaknesses in the organization.
E) Associates and managers have the knowledge and skills required for change.
Q2) To best gain the commitment needed from associates and managers during the transforming phase of organizational change, leaders should:
A) implement evaluation procedures for determining the effects of change.
B) create mild feelings of guilt or anxiety related to not changing.
C) explain the reasons for requiring managers and associates to make changes.
D) convince managers and associates that the proposed changes will be effective.
E) determine which departments or divisions will be involved in the change.
Q3) When a company needs to make major changes, it is common to bring in new management from outside the corporation, in part because they lack commitment to previous strategies.
A)True
B)False
Q4) Changes in societal values are normally seen in ______ways.
Q5) Define the "life-cycle forces" concept and the stages within it.
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