Behavior in Organizations
Final Test Solutions
Course Introduction
Behavior in Organizations explores the psychological and social processes that influence individuals and groups within workplace settings. This course examines key topics such as motivation, communication, leadership, decision-making, group dynamics, and organizational culture. Students will analyze how organizational structure and management practices impact employee behavior, and learn to apply theories and research findings to real-world organizational challenges. Through case studies and practical exercises, the course aims to develop critical thinking and problem-solving skills essential for effective management and team collaboration.
Recommended Textbook
Organizational Behavior 8th Edition by
Steven McShane
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15 Chapters
2830 Verified Questions
2830 Flashcards
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Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Stable,long-lasting beliefs about what is important in a variety of situations are:
A)called intellectual capital.
B)the foundations of the open systems anchor.
C)the main reason why organizations fail to adapt.
D)rarely studied in the field of organizational behaviour.
E)called values.
Answer: E
Q2) Which of these statements about the field of organizational behaviour is FALSE?
A)Organizational behaviour scholars study individual,team and structural characteristics that influence behaviour within organizations.
B)Leadership,communication and other organizational behaviour topics were not discussed by scholars until the 1940s.
C)Organizational behaviour emerged as a distinct field around the 1940s.
D)The field of OB has adopted concepts and theories from other fields of inquiry.
E)OB scholars study what people think,feel and do in and around organizations.
Answer: B
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3
Chapter 2: Individual Behavior, Personality, and Values
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193 Verified Questions
193 Flashcards
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Sample Questions
Q1) The chief executive of a start-up high-technology company recently made several public announcements about the company's values.She emphasized that,although the company is less than one year old,its employees already have adopted a strong set of values around sharing,freedom and achievement.However,you personally know two employees at the company who say that employees don't really have a common set of values,and they are certainly not unanimous about the three values stated by the CEO.The CEO is likely describing the company's:
A)espoused values.
B)ethical values.
C)professional values.
D)organizational values.
E)enacted values.
Answer: A
Q2) Utilitarianism judges morality by the consequences of our actions,not the means to attaining those consequences.
A)True
B)False
Answer: True
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Chapter 3: Perceiving Ourselves and Others in Organizations
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) People tend to make an internal attribution about someone's behaviour if that person has rarely acted like this either in the past or in other situations.
A)True
B)False
Answer: False
Q2) Mature adults tend to have a lower complexity that remains relatively stable.
A)True
B)False
Answer: False
Q3) All of the following are perceptual errors in organizational settings EXCEPT: A)primacy.
B)recency.
C)halo.
D)false consensus effect.
E)self-delusion.
Answer: E
Q4) Our emotions influence what we recognize or screen out.
A)True
B)False Answer: True
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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248 Verified Questions
248 Flashcards
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Sample Questions
Q1) Emotional labour can be difficult for most of us,because it is difficult to conceal true emotions.
A)True
B)False
Q2) Sexual harassment,work overload and low task control:
A)types of work related stressors.
B)common outcomes of ineffective work-life balance.
C)elements of the general adaptation syndrome.
D)types of physical environment stressors.
E)None of these statements are correct.
Q3) Employees experience more continuance commitment when the organization provides opportunities for employee involvement.
A)True
B)False
Q4) Emotional intelligence includes the ability to:
A)avoid acting impulsively.
B)understand and be sensitive to the feelings of others.
C)manage the emotions of others.
D)do all of the above.
E)do 'A' and 'C' only.
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Chapter 5: Foundations of Employee Motivation
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250 Verified Questions
250 Flashcards
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Sample Questions
Q1) Compared to people with low need for affiliation,people with a high need for affiliation tend to:
A)have higher absenteeism.
B)be less effective in jobs requiring social interaction.
C)be better at mediating conflicts.
D)All of the answers are correct.
E)be less effective in jobs requiring social interaction and be better at mediating conflicts.
Q2) In Maslow's needs hierarchy,the bottom four levels are collectively known as ___________ needs,whereas self-actualization is called a ______________ need.
A)belongingness; infinite
B)fictitious; factual
C)primary; secondary
D)subordinate; superordinate
E)None of the above.
Q3) Maslow's theory fails to account for the fact that people have different hierarchies.
A)True
B)False
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Chapter 6: Applied Performance Practices
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180 Verified Questions
180 Flashcards
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Sample Questions
Q1) Which of the following is an advantage of job specialization?
A)The quality of work increases.
B)Jobs can be mastered quickly.
C)Employees are more involved with their jobs.
D)The work is less repetitive.
E)Task specialization has no clear advantages to the organization.
Q2) NuGlass Ltd.manufactures glass for commercial products.The production process has several interdependent tasks and employees in those tasks need to coordinate their work for maximum efficiency and effectiveness.Management wants each employee to learn several jobs so that the production group can be more flexible.Describe one type of reward system that would best motivate employees to learn several jobs,and identify a potential disadvantage of this reward system.
Q3) In self-leadership,constructive thought patterns include:
A)self-talk and mental imagery
B)gainsharing
C)personal goal setting and self-monitoring
D)job rotation and job enrichment
E)All of the answers are correct.
Q4) Compare and contrast gainsharing with employee share ownership plans.
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Chapter 7: Decision Making and Creativity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) People who are creative thinkers:
A)are generally less creative than people with an analytic thinking style.
B)have a strong tendency to follow fixed patterns of behaviour.
C)are persistent.
D)prefer spending their time improving existing things rather than creating new things.
E)are all of the above.
Q2) The ideas that form during the insight stage of creativity need to be verified through conscious evaluation and experimentation.
A)True
B)False
Q3) Typically,creative people possess less knowledge and experience on the subject than experts in the field.
A)True
B)False
Q4) Ill-defined problems require a non-programmed decision process.
A)True
B)False
Q5) Describe the four stages of the creative process.
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Page 9
Chapter 8: Team Dynamics
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257 Verified Questions
257 Flashcards
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Sample Questions
Q1) The team development model does NOT recognize that:
A)some teams remain in a particular stage longer than others.
B)informal groups do not experience any development process.
C)teams really never develop past the norming stage.
D)the storming stage is a type of performing.
E)the storming stage follows the forming stage.
Q2) All teams exist to fulfill some purpose,either for the organization or for its members. A)True
B)False
Q3) Some __________ are just people assembled together without any necessary _______.
A)groups; interdependence
B)production teams; norms
C)teams; cohesiveness
D)task forces; goals
E)teams; norms
Q4) IDEO and other successful companies continue to use brainstorming to enhance creativity.Identify one limitation of brainstorming as well as the benefits which explain why IDEO and other companies use brainstorming.
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Chapter 9: Communicating in Teams and Organizations
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) In the communication process model,encoding the message refers to the first step in the process.
A)True
B)False
Q2) Which of these statements about nonverbal communication is FALSE?
A)In conversations,more information is usually communicated nonverbally than verbally.
B)Nonverbal communication is less rule-bound than is verbal communication.
C)Nonverbal communication is usually more carefully thought out than is verbal communication.
D)Nonverbal communication plays a major role in emotional labour.
E)Emotional contagion is transmitted mainly through nonverbal communication.
Q3) Which of the following activities helps us to cope with information overload?
A)Working longer hours
B)Learning to read faster
C)Improving our time management
D)Scanning through documents more efficiently
E)All of these help us to cope with information overload.
Q4) Should companies try to eliminate grapevine communication? Explain your answer.
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11
Chapter 10: Power and Influence in the Workplace
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Employees have LESS power in the organization when:
A)their work has an immediate impact on organizational effectiveness.
B)their work can be outsourced.
C)their work reduces organizational uncertainty.
D)their work is central to the organization's goals.
E)they are able to help the organization to secure scarce resources.
Q2) Axel wants to punish a subordinate that he personally dislikes.However,the subordinate fulfils all his job duties and produces excellent work.Both Axel and the subordinate are governed by very comprehensive policies and rules negotiated by a union in a collective agreement.Which contingency does Axel lack thereby preventing him from to punishing the subordinate?
A)Counterproductive power
B)Non-substitutability
C)Centrality
D)Discretion
E)Visibility
Q3) Peer pressure typically represents a form of coercive power.
A)True
B)False
Q4) Which types of people are more likely to engage in organizational politics?
Page 12
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Chapter 11: Conflict and Negotiation in the Workplace
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Two departmental managers are most likely to experience conflict with each other when they _____________ communicate with each other and their two departments have _____________ interdependence.
A)frequently; high
B)seldom; low
C)seldom; high
D)frequently; low
E)Communication and interdependence do not affect conflict between departments.
Q2) Conflict begins when two parties experience manifest conflict.
A)True
B)False
Q3) Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?
A)Inquisition
B)Arbitration
C)Mediation
D)All of these
E)None of these
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13
Chapter 12: Leadership in Organizational Settings
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Unlike earlier research on leadership traits,recent writing on leadership competencies has:
A)focused on a broader range of personal characteristics,such as skills,knowledge and aptitudes.
B)concluded that leadership cannot be determined from an individual's competencies.
C)taken a contingency approach to leadership traits.
D)focused mainly on the personality traits and physical appearance of great leaders.
E)concluded that personal characteristics identify female leaders but not male leaders.
Q2) The Hersey-Blanchard situational leadership model identifies the following four leadership styles: telling,selling,participating and delegating.
A)True
B)False
Q3) Leadership competencies or traits have been discussed since the earliest times of recorded civilization.
A)True
B)False
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Chapter 13: Designing Organizational Structures
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) Division of labour leads to increased job specialization.
A)True
B)False
Q2) A wholesale grocery business operates in one city and provides one service-stocking retailers with fresh produce.The company wants to ensure that employees develop expertise in their skill specialization and that these specializations are used efficiently.What form of departmentalization would be most appropriate here?
A)Simple structure
B)Matrix structure
C)Geographic divisional structure
D)Functional structure
E)Product divisional structure
Q3) structural features that would suggest that a company has adopted a team-based organizational structure.
Q4) The formal hierarchy can be used to coordinate the work of front-line workers and executives through the division of organizational activities.
A)True
B)False
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Page 15
Chapter 14: Organizational Culture
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Organizational culture defines what is important and unimportant in the company and,consequently,directs everyone in the organization toward the "right way" of doing things.
A)True
B)False
Q2) Employees are organizationally socialized:
A)beginning with the role management stage of organizational socialization.
B)long before their first day of work.
C)beginning with the company's orientation program on the first day of work.
D)only when they enter management positions.
E)beginning with the encounter stages of organizational socialization.
Q3) The most accurate way to determine an organization's culture is by interviewing senior executives about their perceptions of that culture.
A)True
B)False
Q4) The stronger the corporate culture,the more difficult it is for employees to embrace the dominant values.
A)True
B)False
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Chapter 15: Organizational Change
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Which of the following statements about organizational change interventions is FALSE?
A)Ethical issues are rarely a concern with organizational change interventions.
B)Organizational change activities that work well in North America may not work as well in Asia.
C)Organizational change techniques in North America view change as linear,punctuated by tension and conflict.
D)Organizational change interventions that encourage open dialogue and conflict tend to work better in cultures with low power distance and low collectivism.
E)Organizational change interventions that encourage open dialogue and conflict may threaten individual privacy rights.
Q2) Suppose that you are an external organizational change consultant who has just received an invitation to work with a medium-sized retail firm.Describe the issues that you need to consider regarding the client-consultant relationship.
Q3) Outline the organizational change process based on the action research approach.
Q4) According to the force field analysis model,what is the best strategy to move the status quo to a desired state?
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