Basic Electronics for Computer Technicians
Question Bank
Course Introduction
This course provides an introduction to the fundamentals of electronics tailored for computer technicians. Students will explore core concepts such as voltage, current, resistance, and the operation of essential components like resistors, capacitors, diodes, and transistors. Emphasis is placed on understanding circuit diagrams, power supplies, and electronic troubleshooting techniques commonly encountered in computer systems and peripheral devices. Through hands-on labs and practical exercises, learners develop the skills necessary to diagnose and repair basic electronic faults in computer hardware, fostering a solid technical foundation for more advanced studies and professional work in computer maintenance and support.
Recommended Textbook
A+ Guide to Managing and Maintaining Your PC 7th Edition by Jean Andrews
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22 Chapters
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Chapter 1: Introducing Hardware
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Q1) The size and shape of an expansion slot depend on the kind of ____________________ it uses.
Answer: bus
Q2) Describe solid state devices.
Answer: A newer technology for hard drives uses nonvolatile flash memory chips,rather than using moving mechanical disks,to hold the data.These flash memory chips are similar to those used in USB flash drives.Any device that has no moving parts is called solid state (solid parts versus moving parts).Therefore,a drive made with flash memory is called a solid state drive (SSD),solid state disk (SSD),or solid state device (SSD).(Unfortunately,the acronym can have either definition).
Q3) A(n)____ is a set of rule and standards that any two entities use for communication.
A)protocol
B)language
C)interface
D)interaction
Answer: A
Q4) RAM memory is called ____________________ because it is temporary in nature.
Answer: volatile
Page 3
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Chapter 2: Introducing Operating Systems
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Q1) The initial screen that is displayed when an OS has a GUI interface loaded
A)Briefcase
B)Virtual machine
C)Desktop
D)Service pack
E)Compressed folder
F)Parent folder
G)Legacy
H)File attributes
I)Patches
Answer: C
Q2) Vista has a new 3D user interface called the ____ user interface.
A)Glass
B)Aero
C)Air
D)Shield
Answer: B
Q3) Microsoft did not make a commitment for Windows 2000 to be ____________________-compatible with older software and hardware.
Answer: backward
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Chapter 3: Working With People in a Technical World
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Q1) One of the most important ways to achieve customer satisfaction is to do your best by being ____.
A)genial
B)on time
C)prepared
D)courteous
Answer: C
Q2) A ____ is responsible for the PC before trouble occurs.
A)PC hardware technician
B)PC software technician
C)PC support technician
D)technical support technician
Answer: C
Q3) Describe the PC service technician role.
Answer: A PC service technician goes to a customer site in response to a service call and,if possible,repairs the PC on site.PC service technicians are usually not responsible for ongoing PC maintenance but usually do interact with users.Other job titles might include field technician or field service technician.
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Chapter 4: Form Factors, power Supplies, and Working
Inside a Computer
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Q1) A ____ is an electronic device that can hold an electrical charge for a period of time and can smooth the uneven flow of electricity through a circuit.
A)transistor
B)diode
C)capacitor
D)resistor
Q2) List four symptoms that might indicate an intermittent problem with the electrical system after the boot.
Q3) A measure of electrical current
A)Volt
B)BTX
C)NLX
D)Watt
E)MicroBTX
F)Form factors
G)ATX
H)PicoBTX
I)Amp
Q4) Describe the purpose of a notebook case.
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Chapter 5: All About Motherboards
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Q1) The motherboard configuration stored in BIOS setup needs to be changed when a new floppy drive is installed.
A)True
B)False
Q2) The fast end of hub in the Intel i800 series chipsets,which contains the graphics and memory controller,connects to the system bus and is called the hub's ____.
A)North Bridge
B)South Bridge
C)Middle Bridge
D)North Gate
Q3) Later sockets used a ____,with pins staggered over the socket to squeeze more pins into a small space.
A)vertical pin grid array
B)keyed pin grid array
C)staggered pin grid array
D)linear pin grid array
Q4) The CMOS battery on the motherboard is considered a(n)____________________ replaceable unit.
Q5) Discuss the PCI-X.
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Chapter 6: Supporting Processors
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Q1) Memory in the processor package,but not on the processor die,is called ____ cache.
A)Level 1
B)Level 2
C)Level 3
D)Level 4
Q2) Installing more than one processor on a motherboard creates a ____.
A)multiprocessor platform
B)wide platform
C)variable platform
D)uniprocessor platform
Q3) List three symptoms of system overheating.
Q4) Memory on the processor die is called ____ cache.
A)Level 1
B)Level 2
C)Level 3
D)Level 4
Q5) Today's processors have technologies that put the processor in a(n)____________________ state when they are inactive.
Q6) Describe a chassis air guide.
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Chapter 7: Upgrading Memory
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Sample Questions
Q1) To use System Information,in the Vista Start Search box or the Windows XP Run box,type ____ and press Enter.
A)msinfo32
B)msconfig
C)wininfo
D)msinfo
Q2) If the chip's surface is dull or matted,or you can scratch off the markings with a fingernail or knife,suspect that the chip has been ____.
A)re-burned
B)re-marked
C)defaced
D)installed new
Q3) List 5 things to try if the system locks up,you regularly receive error messages about illegal operations,General Protection Faults occur during normal operation,and you have not just upgraded memory.
Q4) What is the goal of each new RAM technology approved by JEDEC.
Q5) Recurring errors during normal operations can mean ____________________ memory.
Q6) If the motherboard supports dual ____________________,install matching DIMMs in each channel.
Page 9
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Chapter 8: Supporting Hard Drives
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Q1) The top and bottom of each disk of a magnetic hard drive have a(n)____ that moves across the disk surface as all the disks rotate on a spindle.
A)read head
B)read/write head
C)access head
D)platter device
Q2) During the ____ formatting process,you specify the size of the partition and what file system it will use.
A)low-level
B)high-level
C)medium-level
D)physical
Q3) Windows Vista technology that supports a hybrid drive is called ____.
A)ReadyRAM
B)ReadySpin
C)ReadyDrive
D)ReadyDisk
Q4) Discuss how RAID can be implemented.
Q5) List four factors to consider when purchasing a hard drive.
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Chapter 9: Installing and Supporting Io Devices
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Q1) Has a maximum speed of 3.0 Gbps
A)1394b (FireWire)
B)Parallel
C)SuperSpeed USB 3.0
D)Original USB (USB 1.1)
E)1394a (FireWire)
F)Hi-Speed USB 2.0
G)IEEE 1394.3
H)eSATA-300 (eSATA Version 2)
I)Serial
Q2) A(n)____ monitor (also called a progressive monitor)draws the entire screen in one pass.
A)multipass
B)multipath
C)noninterlaced
D)interlaced
Q3) Discuss matching the video card with the best match for a monitor.
Q4) Discuss what to try if the monitor flickers,has wavy lines or both.
Q5) Before you begin the installation,make sure the ____________________ provided with the device are written for the OS you are using.
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Chapter 10: Multimedia Devices and Mass Storage
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Q1) The second drive installed on the cable
A)Stereo
B)BNC
C)Slave
D)Sound card
E)FireWire input/output port
F)SATA connections
G)Master
H)DVI
I)Onboard sound
Q2) ____ is a common compression standard for storing photos.
A)GIF
B)AIF
C)WAV
D)JPEG
Q3) Sights and sounds have an infinite number of variations and are analog in nature.
A)True
B)False
Q4) Discuss the biggest disadvantage of using tape drives.
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Chapter 11: PC Maintenance and Troubleshooting Strategies
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Q1) Explain why you do not need to back up installed applications in most situations.
Q2) When someone purchases software from a software vendor,that person has only purchased a ____ for the software,which is the right to use it.
A)license
B)manual
C)copy
D)subscription
Q3) To keep boot sector viruses at bay,in ____ you can disable the ability to write to the boot sector of the hard drive.
A)Firmware
B)Drive firmware
C)BIOS setup
D)OS setup
Q4) Leaving the PC turned off for weeks or months at a time is not a problem.
A)True
B)False
Q5) Describe what you should do after you have implemented your solution.
Page 13
Q6) Explain why good documentation is important.
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Chapter 12: Installing Windows
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Q1) The major additional security feature is BitLocker
A)Windows Vista Business
B)Windows XP Tablet PC
C)Windows Vista Ultimate
D)Windows Vista Home Basic
E)Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium
Q2) Use ____ to find out which devices are installed in your XP system.
A)Computer Manager
B)User Manager
C)Device Manager
D)System Manager
Q3) List what you have to do after the Vista installation.
Q4) If Service Pack 2 or a later service pack is applied to Windows XP,you can use _________________________ to transfer Windows XP user data and preferences to Windows Vista.
Q5) Discuss how to set up a machine to dual boot.
Page 14
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Chapter 13: Maintaining Windows
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Sample Questions
Q1) Discuss some cautions about software RAID.
Q2) When you back up the system state,the registry is also backed up to the folder ____.
A)%SystemRoot%\repair\RegBack
B)%SystemRoot%\repair\Hives
C)%SystemRoot%\win32\repair\RegBack
D)%SystemRoot%\wind32\RegBack
Q3) A snapshot of the system settings and configuration is called a ____.
A)rollback point
B)restore unit
C)rollback unit
D)restore point
Q4) If you enter a command and want to terminate its execution before it is finished,you can press ____ to do so.
A)Ctrl+Break
B)Ctrl+V
C)Ctrl+B
D)Ctrl+X
Q5) List and describe the Windows 2000/XP scheduled backups options.
Q6) Discuss the problems that can occur as we install and uninstall software.
Page 15
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Chapter 14: Optimizing Windows
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Q1) A(n)____________________ is caused when an application does not properly release memory allocated to it that it no longer needs and continually requests more memory than it needs.
Q2) Loads a minimum configuration of hardware and software
A)Task Scheduler
B)Event Viewer
C)Windows Vista ReadyBoost
D)Task Manager
E)Registry
F)Safe Mode
G)Gadgets
H)Computer Management
I)Service
Q3) The ____ tab in Task Manager provides details about how a program uses system resources.
A)Application
B)Services
C)Processes
D)Performance
Q4) Explain how the five graphs on the Performance tab are used.
Page 16
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Chapter 15: Tools for Solving Windows Problems
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Q1) If your hard drive is corrupted,you still might be able to recover data.
A)True
B)False
Q2) Displays the current drive letters
A)Emergency Repair Process
B)Windows RE
C)Fixboot
D)System File Checker
E)Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map
Q3) The ____ is used when Windows 2000/XP does not start properly or hangs during the load.
A)Safe Mode Console
B)Restoration Console
C)Recovery Console
D)Reversion Console
Q4) Discuss the Windows 2000 Emergency Repair Process.
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Chapter 16: Fixing Windows Problems
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Q1) During a reinstallation,Vista setup will move all folders of the old installation into the ____ folder.
A)\Windows.sav
B)\Windows.old
C)\Windows.prv
D)\Windows.rst
Q2) If you can boot to the Windows desktop when using a Windows 2000/XP boot disk,you can assume that the boot files in the root directory of drive C are missing or corrupted.
A)True
B)False
Q3) Describe the three startup stages of the boot.
Q4) For a laptop or other brand-name computer,don't forget to reinstall Windows using recovery CDs provided by ____.
A)the computer manufacturer
B)Microsoft
C)some third-party vendors
D)the computer manufacturer through Microsoft
Q5) To get a clean start with a device,you can ____________________ it and start over.
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Chapter 17: Networking Essentials
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Q1) Discuss how a VPN works.
Q2) ____________________ communication uses cable lines that already exist in millions of households.
Q3) Delays in network transmissions are called ____.
A)fragmentation time
B)propagation delay
C)latency
D)overhead
Q4) Describe a cellular Internet card.
Q5) Covers a large geographical area and is made up of many smaller networks
A)WLAN
B)Broadband
C)Bandwidth
D)MAN
E)PAN
F)Data throughput
G)WAN
H)LAN
I)Gateway
Q6) Describe DHCP.
Page 19
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Chapter 18: Networking Practices
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Q1) A log file is kept of every Remote Assistance session in the ____ folder.
A)c : \Users\username\Public\Remote Assistance Logs
B)c : \Users\username\Documents\Remote Assistance Logs
C)c : \Users\Public\Remote Assistance Logs
D)c : \Users\username\Remote\Remote Assistance Logs
Q2) Port ____________________ is used to open or close certain ports so they can or cannot be used.
Q3) A router can use ____________________ redirection to present its own IP address to the Internet in place of IP addresses of computers on the local network.
Q4) Eavesdropping on data in transit and/or changing that data
A)Private profile
B)Jitter
C)Man-in-the-middle attack
D)Proxy server
E)VoIP
F)Public profile
G)Quality of Service
H)Nslooku
I)FTP
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Chapter 19: Security Essentials
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Q1) When you are responsible for the security of a computer or small network,make it a habit to check every computer for which you are responsible every day.
A)True
B)False
Q2) For the health care industry,the ____ includes regulations to secure patient data that apply to all health care companies and professionals.
A)GLB
B)NIST
C)SOX
D)HIPAA
Q3) List five criteria for a strong password.
Q4) ____________________ is the default authentication protocol used by Windows Vista/XP.
Q5) Discuss what is involved in the Study step of the PDSA cycle.
Q6) A(n)____________________ is a program that replicates by attaching itself to other programs.
Q7) Discuss what is involved in the Plan step of the PDSA cycle.
Q8) Describe Smart Cards.
Q9) List and describe four rules that can help you use the Internet responsibility.
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Chapter 20: Security Practices
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Q1) If you cannot access an encrypted file because the certificate is corrupted and there are no backup certificates,you might be able to recover the file using a(n)____ certificate.
A)recovery
B)restoration
C)backup
D)administrator
Q2) Explain why sharing all the drives on all computers is not a good security practice.
Q3) Permissions manually set for a subfolder or file cannot override inherited permissions.
A)True
B)False
Q4) You can recognize a program as a counterfeit process if it's not running under System,Local Service,or ____.
A)Administrator
B)Guest
C)Local
D)Network Service
Q5) Discuss the Anonymous users group.
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Chapter 21: Supporting Notebooks
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Q1) A(n)____ is about the size of a credit card,but thicker.
A)ExpressCard
B)CardBus card
C)PCI card
D)PC Card
Q2) Before opening the case of a notebook or touching sensitive components,you should always use a ground strap to protect the system against ____________________.
Q3) Discuss some methods for keeping track of where screws go when disassembling a notebook so that you can put them back in the correct place when reassembling it.
Q4) Explain what you should do before attempting to replace or upgrade a component installed in a notebook.
Q5) In Windows XP,____ mode is similar to Vista sleep mode and corresponds to ACPI S3 mode.
A)standby
B)hybrid
C)hibernation
D)rescue
Q6) Describe how to replace a keyboard in a notebook.
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Chapter 22: Supporting Printers
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Q1) To find out how many pages a printer has printed so that you know if you need to do the maintenance,you need to have the printer give you the ____ count since the last maintenance.
A)page
B)sheet
C)coverage
D)image
Q2) A printer ____ page generally prints some text,some graphics,and some information about the printer,such as the printer resolution and how much memory is installed.
A)menu map
B)test
C)configuration
D)management
Q3) ____ is a language used to communicate how a page is to print and was developed by Adobe Systems.
A)PCL
B)JCL
C)PostScript
D)GDI
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