Applied Communication Exam Preparation Guide
Course Introduction
Applied Communication explores the practical application of communication theories and strategies in various professional and social contexts. Through this course, students develop essential skills in interpersonal, group, and public communication, with a focus on effective message delivery, listening techniques, conflict resolution, and persuasive speaking. Emphasizing real-world scenarios, the course prepares students to analyze communication dynamics, adapt messages for diverse audiences, and utilize digital media tools to enhance their communication effectiveness in both personal and workplace environments.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
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10 Chapters
285 Verified Questions
285 Flashcards
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Chapter 1: The Nature of Conflict
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) According to Chapter 1,the authors state people are born with conflict management skills-they are mostly "common sense."
A)True
B)False
Answer: False
Q2) According to your text,__________ criticize more than __________.
A) adults/children
B) men/women
C) women/men
D) students/teachers
E) friends/romantic partners
Answer: C
Q3) According to the text,an interpersonal conflict requires that the struggle is expressed.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Perspectives on Conflict
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) All of the following beliefs are commonly-held viewpoints about conflict EXCEPT:
A) Harmony is normal and conflict is abnormal.
B) Disagreements are the same thing as conflicts.
C) Personality clashes are the cause of conflicts.
D) Conflict should never be escalated.
E) A good conflict is a nice conflict.
Answer: D
Q2) Since gender studies have found that women tend to compromise more than men in conflict situations,the book suggests that women try to utilize which communication behavior most often?
A) domination
B) competition
C) avoidance
D) even more compromise
E) a wide range of communication behaviors
Answer: E
Q3) The text says anger is the predominant emotion in all conflicts.
A)True
B)False
Answer: False
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Chapter 3: Interests and Goals
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Tyler is a young,naturally gifted athlete.Unfortunately,his work ethic does not match his talent.When he finished sixth in a competition rather than his expected first or second place,he spent a great deal of time and energy telling people how the judges were unfair and were biased toward other athletes.Tyler is using which of the following face-saving strategies?
A) Refusing to step back from a position
B) Claiming unjust intimidation
C) Suppressing conflict issues
D) Helping others increase their self-esteem
E) Avoiding giving directives
Answer: B
Q2) According to the TRIP model,the mode of communication (texting v.talking face-to-face)is part of the "identity" element.
A)True
B)False
Answer: False
Q3) To be truly collaborative,conflict goals must be behaviorally specific.
A)True
B)False
Answer: True
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Chapter 4: Power: the Structure of Conflict
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Which of the following is NOT an example of "metacommunication" used to balance power?
A) "Ok - so we have agreed that we will not bring up the issue of infidelity as we work out this issue."
B) "I am concerned that Sam is in a one-down position here since he has not been in the company that long and people may not pay attention to his ideas."
C) "You sure act like you are the most important person on the face of the planet."
D) "When you call in your friends to testify on your behalf, I really feel like I have been ganged up on."
E) "If your pals Suzy and Sarah are going to be at the party I'd like to bring one of my other friends too just to make sure I have someone to talk with."
Q2) List,define,and provide examples of the RICE power currencies in interpersonal relationships.
Q3) Discuss productive "low-power" strategies.
Q4) When people feel low power,they often engage in very high power moves.Describe some examples of this.What advice would you give to someone feeling so "low power?"
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Page 6
Chapter 5: Conflict Styles
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) If you have low concern for yourself,and low concern for the other,you are using an "avoidance" style of conflict management.
A)True
B)False
Q2) Which of the following is good advice for managing verbal and/or physical abuse:
A) Focus on the content of the conflict, not the character of the persons involved.
B) Change the context in which the relationship is maintained.
C) Put physical distance between you and the other person.
D) Seek professional counsel to help you change the patterns in the relationship.
E) All of the above are good strategies.
Q3) You are more likely to dominate than oblige when you put your needs aside and meet the needs of the other person.
A)True
B)False
Q4) According to the text,verbal aggression is violent communication behavior. A)True
B)False
Q5) What is the relationship between domination,threats,and verbal aggression?
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Chapter 6: Emotions in Conflict
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Sample Questions
Q1) Lori traditionally hosts Thanksgiving at her house for 10-15 relatives.Rarely do the guests help with dinner,clean up,or even say "Thank you." This has been going on for so long that she resents hosting the dinner.So--This year she assigned each person to bring a food or do a particular task.A few guests opted out,but the remainder came to dinner,and everyone (including Lori)had a good time.Lori's anger served one of many important functions:
A) Seeking revenge
B) Righting a wrong
C) Setting boundaries
D) Giving her a wake-up call
E) Being selfish
Q2) When we feel extremely intense emotions during conflict,we are usually experiencing a threat to which of the following elements of the TRIP acronym?
A) Topic
B) Relationship
C) Identity
D) Process
E) None of the above
Q3) Explain what it means to be a "Warrior of the Heart."
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Page 8
Chapter 7: Analyzing Your Conflicts
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) If a conflict progresses to Stage IV,as described in the book,the authors suggested that a neutral 3<sup>rd</sup>-party become involved to help.
A)True
B)False
Q2) Which of the following stages of conflict is characterized by parties engaged in serious power struggles,polarization and lack of information-sharing?
A) Stage I
B) Stage II
C) Stage III
D) Stage IV
E) Stage V
Q3) The text claims that a person should never escalate a conflict.
A)True
B)False
Q4) When analyzing coalitions in a conflict,the member who is "out" is called:
A) the instigator
B) the investigator
C) the isolate
D) the intermediary
E) the mediator
Page 9
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Chapter 8: Interpersonal Negotiation
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Briefly describe a recent conflict.Discuss how upholding Fisher and Ury's four principles may have resulted in a more productive management of that conflict.Be sure to identify and explain each principle in your answer.
Q2) "Tradeoffs" are a strategy used in competitive bargaining.
A)True
B)False
Q3) Your down-coat company is having an unusually large amount of business due to an extremely cold winter.Your boss expects you to keep up with your work,but won't allow overtime,due to cost-cutting throughout the company.You suggest that they hire another person,although you realize the large volume of business is temporary.When you discuss this with your boss,you both decide that your boss can help you temporarily,thus finding an inexpensive solution to your problem.This is an example of which communication pattern?
A) logrolling
B) cost cutting
C) bridging
D) compromising
E) competing
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Chapter 9: Third-Party Intervention
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Sample Questions
Q1) Which of the following contexts would be appropriate for mediation?
A) Marital disputes
B) Workplace disputes
C) Teacher/student disagreements
D) Conflict amongst members of a Homeowners' Association
E) Any of the above may be appropriate contexts for mediation.
Q2) Mediators control the "process" of communication,not the outcomes of the mediation.
A)True
B)False
Q3) What is the most significant difference between mediation and arbitration?
Q4) How is "coaching" similar/different from "mediation" and "counseling?" Be sure to demonstrate understanding of all three concepts before comparing and contrasting.
Q5) Which of the following is NOT an advantage of mediation?
A) Mediation allows the conflicting parties to disagree on the settlement.
B) Mediation reduces the cost of protracted disputes.
C) Mediation increases satisfaction with the outcomes of the dispute.
D) Mediation enhances relationships among people.
E) Mediation reduces the recurrence of conflict.
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Chapter 10: The Practice of Forgiveness and Reconciliation
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) According to the list of stages in the forgiveness process,what is the chronology of the following statements,(1)"Why hasn't something like what happened to me happened to her," (2)"How would life be different if I forgave him," (3)"I can't believe this happened to me," and (4)"I made it through this experience and no longer harbor resentment?"
A) 1, 2, 3, 4
B) 4, 3, 1, 2
C) 3, 2, 1, 4
D) 3, 1, 2, 4
E) None of the above
Q2) Jim and Susan are getting a divorce,and have been going to court to obtain a custody settlement.Jim suddenly realizes that his fight for the children has more to do with hurting Susan than with the children's well-being (they both are good parents to the children).Jim is portraying which stage in the forgiveness process?
A) The strand of empathy
B) The strand of forbearance
C) The strand of commitment
D) The strand of truth
E) The strand of interaction
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Page 12