Advanced Organizational Behavior
Pre-Test Questions
Course Introduction
Advanced Organizational Behavior delves into the complex dynamics that shape behavior within modern organizations, emphasizing both individual and group processes. The course explores advanced theories and empirical research related to motivation, decision-making, leadership, power, conflict, organizational culture, and change management. Students will analyze real-world cases and apply frameworks to understand and address organizational challenges, fostering skills in diagnosing problems, influencing organizational effectiveness, and leading teams amid uncertainty and change. Critical thinking and application of behavioral science concepts to organizational issues are central components of this comprehensive study.
Recommended Textbook
Managing Organizational Behavior What Great Managers Know and Do 2nd Edition by Timothy
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Chapter 1: Organizational Behavior and Your Personal
Effectiveness
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Q1) Social learning notions are particularly appropriate for management skills because there is such a big disconnect between knowing and doing.
A)True
B)False
Answer: True
Q2) On average,great management skills get you noticed in organizations and great technical skills get you promoted.
A)True
B)False
Answer: False
Q3) A critical point with respect to ____________ is that the saying "practice makes perfect" is only a half-truth.
A)suspension
B)attention
C)retention
D)reproduction
E)motivation
Answer: D
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Chapter 2: Managing Stress and Time
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Q1) List a few organizational characteristics that have been associated with high performance and lower stress.
Answer: Some organizational characteristics that have been associated with high performance and lower stress are:
Supervisor and organizational support
Frequent and open communication
Employee participation
Incentives for work-life balance
Cultivate a friendly social climate
Q2) Which of the following activities CANNOT be classified as a mood "repair" activity?
A)Imagine being on vacation
B)Do deep breathing exercises
C)Listen to a piece of music
D)Have a piece of chocolate
E)Talk to a friend
Answer: B
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Chapter 3: Solving Problems
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Q1) What is PADIL? What are its major steps?
Answer: Though there is no such thing as a perfect decision or a perfect decision process,adhering to a problem-solving model has been shown to improve decision quality,and a number of proven tools and techniques are worth utilizing in different situations.PADIL is one such popular problem-solving model.The five major steps of this model are:problem,alternatives,decide,implement,learn.
Q2) A shirt manufacturer lost 45 percent of its market share last year.The CEO put together a committee to find out what was wrong.He included office staff and vendors.He did not include any current or former customers.Did the CEO make a mistake?
A)Yes.He did not include key stakeholders.
B)No.That action would slow down the process.
C)Yes.He failed to find the facts.
D)No.That action would narrow the focus.
E)Yes.He should have hired an outside consultant.
Answer: A
Q3) The self-serving bias is a type of fundamental attribution error.
A)True
B)False
Answer: True
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Chapter 4: Making Ethical Decisions
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Q1) The Platinum Rule test is a good way of judging if distributive justice is taking place.
A)True
B)False
Q2) According to researcher Thomas Jones,identify any four ways in which ethical issues are perceived as more or less intense and therefore as more ethical or unethical.
Q3) Universalism recognizes that human beings act in and from character.
A)True
B)False
Q4) Interactional justice is comprised of two important fairness perceptions: interpersonal treatment and informational adequacy.
A)True
B)False
Q5) One way for managers to encourage unethical behavior is to simply focus performance evaluation of employees on results only.
A)True
B)False
Q6) Describe three ethical decision-making myths.
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Chapter 5: Communication
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Q1) ___________ arguments move from talking about specific things to generalizing.
A)Inductive
B)Deductive
C)Chronos
D)Ethos
E)Dual
Q2) Assume you slept through the final examination for this class.What would you do? Include your choice of persuasion,the "5 S's",and your choice and rationale of media.
Q3) Which of the following is perhaps the most defining feature of communication?
A)Designing a communication strategy.
B)Diagnosing the specific causes of a communication breakdown.
C)Sharing information with other people.
D)Formal presentations and speeches.
E)How to give a good speech.
Q4) Listening is a passive activity.
A)True
B)False
Q5) What is pathos? Give a few examples of how it can be used in persuasive communication.
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Chapter 6: Motivating Others
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Q1) Describe a serious workplace violation (time falsification,theft,etc. )that you have witnessed.If you were the manager,how would you administer punishment effectively? First,justify punishment as your choice of behavior modification strategy.
Q2) Artists enjoy very high task identity because they see their work through from beginning to end.
A)True
B)False
Q3) Workers make personal equity judgments based on:
A)past experiences.
B)social comparison.
C)family expectations.
D)perceptual actions.
E)managerial advice.
Q4) Which of the following is a motivational myth?
A)Money is a motivator.
B)Employees are motivated by a variety of things.
C)Punishment can be an effective motivator.
D)Low performance may be due to low motivation or ability to perform the task.
E)Lack of motivation stems largely from apathetic and lazy people.
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Chapter 7: Managing Employee Performance
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Q1) A consultative coach dispenses advice,instructs,and prescribes.
A)True
B)False
Q2) Which of the following statements should be part of a problem employee termination meeting?
A)"I know this is probably hard for you.It is hard for me too."
B)"Are the kids doing well in school?"
C)"Did you receive that shipment from the overseas supplier yesterday? Not having that part holds up the whole production process.We will have a really hard time making our number this quarter if it has not arrived."
D)"After we finish our meeting here,you may use the outplacement center in Building B for the next three months to make phone calls,prepare résumés,whatever you need."
E)"Hey,how about that basketball game?"
Q3) Attitudes are appraisals or evaluations of people,objects,or events.
A)True
B)False
Q4) Normative commitment represents an emotional attachment to the organization.
A)True
B)False
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Chapter 8: Using Power and Influence
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Q1) Good business etiquette almost always includes a good,firm handshake with people who enter your office.
A)True
B)False
Q2) Rationality is the best form of influence.
A)True
B)False
Q3) What is the key principle behind the social influence weapon of commitment and consistency? Explain with one example how this weapon can be used in an unethical way.
Q4) Jessica trains people in a consumer awareness workshop titled,"Lowballing,foot-in-the-door,and bait-and-switch." She prepares her students to guard against the social influence weapon of:
A)friendship/liking.
B)commitment and consistency.
C)scarcity.
D)social proof.
E)appeals to authority.
Q5) Discuss how people are able to influence without any real legitimate or formal authority.
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Chapter 9: Leading Others
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Q1) According to recent research,which of the following activities has the least impact on leadership development success?
A)360-degree feedback
B)Exposure to senior executives
C)External coaching
D)Cross-functional rotations
E)Global rotations
Q2) Research shows that providing individualized support can actually serve as a major buffer to employee stress and burnout.
A)True
B)False
Q3) With respect to leadership practices,R.Seshasayee of Ashok Leyland uses pink notes:
A)to terminate employees.
B)as recognition tools.
C)for group assignments.
D)to emphasize quality problems.
E)to announce quarterly earnings.
Q4) What is an in-group and out-group?
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Chapter 10: Team Effectiveness
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Q1) A climate of trust,open communication,and risk taking is a critical success factor that promotes more creativity in teams.
A)True
B)False
Q2) The main advantages of electronic meetings are anonymity,honesty,and speed.
A)True
B)False
Q3) Communication skills are necessary for good teamwork.
A)True
B)False
Q4) A team with a high score for continued cooperation:
A)is generally big in size.
B)continually strives to learn from mistakes.
C)has individual working approaches.
D)exhausts all its resources for a particular project.
E)consists of high achievers.
Q5) Cohesive groups do not always result in high performance.
A)True
B)False
Q6) Identify a few myths about teamwork.
Page 12
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Chapter 11: Resolving Conflict Through Negotiation and Mediation
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Q1) The trial balloon tactic presents a question designed to assess your negotiating counterpart's position without giving away your plans.
A)True
B)False
Q2) Due to budget restrictions,a business school could afford to hire only one new faculty member for the next academic year.However,the school needed additional faculty members in both finance and marketing.After a lengthy discussion,it was decided that the budget would be shared and part-time instructors would be hired for the next year.What kind of conflict management strategy was used?
A)Avoidance
B)Accommodation
C)Compromise
D)Competition
E)Collaboration
Q3) Explain how helping the parties negotiate is part of the mediation process.
Q4) Draw the differences between task and relationship conflicts.
Q5) When is it appropriate to use the compromising style of managing conflict?
Page 13
Q6) As a manager,how would you reach to the bait-and-switch tactic?
Q7) List the characteristics of a win-win negotiation.
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Chapter 12: Recruiting, Selecting, and Retaining Talent
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Q1) While preparing a job description,managers rely only on judgments based on their own past experiences.
A)True B)False
Q2) In order to reduce the cost of interviewing,many companies do a prescreening by e-mail or over the telephone.This is known as an unstructured interview.
A)True B)False
Q3) List the key guidelines to avoid disparate treatment and adverse impact under the employment law.
Q4) The overall purpose of recruitment is to:
A)determine the capabilities of current employees.
B)advertise in a bigger and better manner.
C)increase the pool of qualified applicants and decrease the pool of unqualified applicants.
D)find a potential employee even during a no-vacancy period.
E)attract all possible employees for achieving the turnover targets.
Q5) Good recruiters "sell" their organizations to good candidates.Contradict the statement.
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Chapter 13: Culture and Diversity
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Q1) Organizational culture can best be defined as the work roles and authority relationships in an organization.
A)True
B)False
Q2) Surface-level diversity refers to differences that are easily seen and generally verifiable.
A)True
B)False
Q3) Which of the following is true about a company with the clan culture?
A)The leadership role primarily consists of organizing,monitoring,measuring,and evaluating the activities of the subordinates.
B)High value is placed on stability with a focus outside of the organization.
C)Employee performance is the most important factor for promotion.
D)Driven and competitive people thrive in this culture.
E)Major number of promotions occurs from within the company.
Q4) To communicate status in an organization,managers have cubicles,executives have offices,and others have corner offices.
A)True
B)False
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Chapter 14: Making Change
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Q1) Discuss how the role of smart change agents varies in the change process.
Q2) When changes being suggested result in people losing their status,it is referred to as loss of control.
A)True
B)False
Q3) Which of the following is true about wholeness while constructing an agenda in an appreciative inquiry?
A)It leads to trust and connectedness.
B)People explore the organization's positive change core.
C)Participants break into groups and discuss the company's potential for positive influence and impact.
D)Action-oriented statements of how the organization will function are generated.
E)Participants distill designs into a list of inspired actions.
Q4) Creating short-term wins is a recurring method for success.Justify.
Q5) According to Lewin's model,the changing stage involves overcoming inertia and breaking down existing ways of thinking.
A)True
B)False
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