Advanced IT Project Management
Final Exam
Course Introduction
Advanced IT Project Management delves into the methodologies, tools, and best practices essential for leading complex information technology projects from inception to completion. The course covers advanced concepts such as agile and hybrid project management frameworks, risk assessment and mitigation, resource optimization, stakeholder communication, and quality assurance. Students will develop skills in project planning, budgeting, team leadership, and change management while analyzing real-world case studies and utilizing state-of-the-art project management software. Emphasis is placed on managing multifaceted projects that span organizational boundaries, ensuring alignment with business goals, and delivering value within scope, time, and cost constraints.
Recommended Textbook
Information Technology Project Management 5th Edition by Jack T. Marchewka
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12 Chapters
881 Verified Questions
881 Flashcards
Source URL: https://quizplus.com/study-set/1662
Page 2
Chapter 1: The Nature of Information Technology Projects
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) <b>What is the socio-technical approach to systems development?</b>
Answer: It is understanding of the importance of addressing the business and organizational aspects of IT projects as well as the purely technical tools and techniques of IT development and with that understanding in mind, involving end users and stakeholders early and often in the development process to the extent that they become partners with a vested interest in the project's success. Using this approach holds the promise of technologically successful projects with add value to the organization.
Q2) A project can be defined as a temporary endeavor undertaken to accomplish a unique purpose.
A)True
B)False
Answer: True
Q3) According to the CHAOS studies, user involvement and executive support tend to be important factors for successful projects.
A)True
B)False
Answer: True
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Chapter 2: Project Methodologies and Processes
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Sample Questions
Q1) Project Cost Management
A) focuses on coordinating the project plan's development, execution, and control of changes.
B) includes identifying the project phases and activities and estimating, sequencing, and assigning resources.
C) focuses on planning, developing, and managing the quality environment allowing the project to meet or exceed stakeholder expectations.
D) assures that the project budget is developed and completed as approved.
E) is concerned with acquiring project resources that are outside the organization.
Answer: D
Q2) The four phases of a learning cycle include: Understand and frame the problem, plan, act, reflect and learn.
A)True
B)False
Answer: True
Q3) <b>What are the three important roles included a Project Board under the PRINCE2 methodology.</b>
Answer: A customer, a senior user, and a senior supplier.
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4
Chapter 3: Measurable Organizational Value and the Business Case
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) <b>Why must the MOV be measurable?</b>
Answer: Measurement provides a clear definition of success for all of the project's stakeholders. For example, consider the statement: Our project will be successful if we install a database management system to improve our customer service to world-class levels. Installing a database management system is an activity or a task that may need to be done. While important, the installation of the technology does not guarantee real value to the organization. Moreover, while "world-class" sounds inviting, it is difficult to define and impossible to know if ever achieved. Instead, consider the statement: Our project will be successful if 95 percent of our customers receive a shipping confirmation within two hours after placing an order. The second statement defines the project's purpose and allows the organization to evaluate whether 95 percent of its customers are receiving a shipping confirmation within two hours after placing an order.
Q2) <b>What is technical feasibility?</b>
Answer: Technical feasibility focuses on the existing technical infrastructure needed to support an IT solution.
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Page 5
Chapter 4: Project Planning: the Project Infrastructure
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Sample Questions
Q1) Briefly describe the nature of the project organization and the strengths and weaknesses that it brings to the execution of information technology projects.
Q2) The project charter
A) and the project plan should be developed together.
B) and the project plan are the same document.
C) and the project plan are developed in the scope document.
D) is summarized in the project plan.
E) is developed by the project sponsor.
Q3) The _____serves as the agreement and contract between the project sponsor and the project team including such items as the project MOV, infrastructure, and project plan details.
A) Project charter
B) Statement of work
C) Project plan
D) Project management processes
E) Product-oriented processes
Q4) What are the goals and purposes of a project charter?
Q5) Describe the project organizational structure.
Q6) Why should the project charter and project plan be developed together?
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Chapter 5: Project Planning: Scope and the Work
Breakdown Structure
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94 Verified Questions
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Sample Questions
Q1) What are some of the advantages and disadvantages of a project team working together to develop the project plan?
Q2) Describe the estimation technique called Guesstimating.What are the strengths and weaknesses of this approach?
Q3) What is a scope statement? What purpose does it serve?
Q4) What are the benefits of having scope control procedures?
Q5) What defines what will be, and will not be, part of the project work completed by the project team?
A) Request For Proposal
B) Scope Boundary
C) Deliverable Structure Chart
D) Statement of Work
E) Request For Bid
Q6) Why is important to ensure that the project's scope has been defined completely and accurately?
Q7) What is the proper level of detail for a WBS?
Q9) How does a project's scope support the MOV concept? Page 7
Q8) What is guesstimating? Why should a project manager not rely on this technique for estimating a project?
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Page 8
Chapter 6: The Work Breakdown Structure and Project
Estimation
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Many organizations have a kick-off meeting because
A) It brings closure to the planning phase of the project
B) It signals the initiation of the next phase of the IT project methodology
C) It communicates to everyone what the project is about
D) It can energize the stakeholders and get everyone excited about working on the project
E) All of these
Q2) Why should the project manager ensure that the project resources are leveled?
Q3) Sunk costs include such things as rent, utilities, insurance, and other administrative costs.
A)True
B)False
Q4) _____ is considered the most useful and widely used project management tool.
A) Project Network Diagrams
B) Gantt Charts
C) PERT
D) Activity on the Node
E) Critical Path Analysis
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Q5) When does the project manager or team have the authority to begin executing the project plan?
Chapter 7: Managing Project Risk
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Sample Questions
Q1) Triggers or flags in the form of metrics should be identified to draw attention to a particular risk when it occurs.
A)True
B)False
Q2) The concept of expected value rests on the notion of a probability-weighted summation of component parts.
A)True
B)False
Q3) A structured technique for identifying risks which requires participants to rank and prioritize ideas in round-robin fashion is most closely associated with:
A) Learning Cycles
B) Brainstorming
C) Nominal Group Technique
D) Delphi Technique
E) Cause-and-Effect Diagrams
Q4) What is a risk response plan? What should be included?
Q5) What are the potential advantages that qualitative approaches have over quantitative ones when it comes to risk analysis and assessment?
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Chapter 8: Managing Project Stakeholders and Communication
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Sample Questions
Q1) What are project metrics?
Q2) What are the characteristics of a good project metric?
Q3) Why is effective and efficient communication vital to a project?
Q4) The budgeted cost of work scheduled for an activity or component of the WBS is the
A) Planned Value (PV)
B) Budget At Completion (BAC)
C) Actual Cost (AC)
D) Expected Time Complete (ETC)
E) Estimate at Completion (EAC)
Q5) The Estimate At Completion (EAC) is a project metric that can be used to estimate the most likely total or final cost of the project based on the project's performance and any risks that should be considered.
A)True
B)False
Q6) Why is communications among project stakeholders so important?
Q7) Sketch out a table with headings that represent the essential elements of a project communications plan.Fill in a hypothetical entry under each heading.
Q8) Explain the concept of Earned Value and illustrate it with hypothetical values. Page 11
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Chapter 9: Managing Project Quality
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Sample Questions
Q1) Documenting lessons learned is an important part of continuous quality improvement.
A)True
B)False
Q2) The Pareto Diagram is based on the notion that 20 percent of the problems are based on 80 percent of the causes
A)True
B)False
Q3) What is a standard? What role do standards play in developing an information system?
Q4) What is software process maturity?
Q5) What role does quality play in the IT project methodology?
Q6) Variations that fall more than three standard deviations from the mean are attributed to assignable cause.
A)True
B)False
Q7) What is PQM?
Q8) What is a Pareto diagram? How can it be used as a quality control tool for an IT project?
Q9) What is a product metric? Give an example. Page 13
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Page 14
Chapter 10: Leading the Project Team
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Sample Questions
Q1) What is the difference between ethical and legal? Can something be ethical but illegal? Unethical but legal?
Q2) Which of the following would be an ethical dilemma where impartiality and trust come into question?
A) Confidence
B) Human resource
C) Corporate resource
D) Conflict of interest
E) None of these
Q3) What is emotional intelligence? What role does emotional intelligence play in choosing an appropriate leadership style?
Q4) Describe the coaching leadership style.
Q5) The approach to leadership that entails inventing the future so that people become committed to a purpose is:
A) Model the way
B) Inspire a vision
C) Challenge the process
D) Enable others to act
E) Encourage the heart
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Chapter 11: Managing Organizational Change, Resistance, and Conflict
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Sample Questions
Q1) An initiating sponsor must stay with the project to the end if it is to succeed.
A)True
B)False
Q2) Encountering too many changes that push a person past their _____ may cause them to become stressed out or exhibit dysfunctional behaviors.
A) Assimilation Tolerance
B) Tolerance Threshold
C) Change Threshold
D) Assimilation Point
E) Assimilation Threshold
Q3) What is a target? Why are targets important to a change initiative?
Q4) Resistance should be anticipated from the beginning of the project and in fact there may be valid reasons for the resistance.
A)True
B)False
Q5) What is a change agent? What role does a change agent play?
Q6) What is the forcing approach to dealing with conflict? When is it most useful? When is it not appropriate?
Q7) Describe the interactionist view of conflict.
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Chapter 12: Project Completion
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Sample Questions
Q1) With the _____, the project team can learn from its experiences during the initial implementation so that later implementations run more smoothly.
A) Direct Cutover
B) Parallel
C) Phased
D) All of these
E) None of these
Q2) Acknowledging the contributions of the project team would occur during _____.
A) Project Sponsor Acceptance
B) Final Project Report
C) Final Meeting and Presentation
D) Closing the Project
E) Project Evaluation
Q3) Why might an organization terminate a project prematurely? What are the risks?
Q4) What is the purpose of conducting a postmortem review?
Q5) Most team members are less critical of their own performance than the project manager.
A)True
B)False
Q6) What is implementation?
Page 17
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