Advanced Business Communication Question
Bank
Course Introduction
Advanced Business Communication explores sophisticated concepts and strategies for effective communication within diverse business environments. The course focuses on refining written, verbal, and nonverbal communication skills for professional contexts, including presentations, negotiations, digital correspondence, intercultural interactions, and crisis communication. Students will analyze case studies, participate in collaborative projects, and utilize technology tools to enhance their competence in conveying information, persuading stakeholders, managing conflicts, and building professional relationships in global business settings.
Recommended Textbook
Business Communication Process and Product 8th Edition by Mary Ellen Guffey
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Chapter 1: Business Communication in the Digital Age
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Sample Questions
Q1) Flattened management hierarchies allow companies to react more quickly to market changes.
A)True
B)False
Answer: True
Q2) Which of the following statements about global competition is least accurate?
A)Only medium and large companies compete globally.
B)Many traditional U.S. companies generate more profit abroad than locally.
C)If necessary, multinational companies should adjust their products to different palates.
D)Successful communication in global markets requires developing new skills and attitudes.
Answer: A
Q3) Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees.
Answer: downward
Q4) Telephone calls, conversations, interviews, meetings, and conferences are all forms of ___________ communication.
Answer: oral
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Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal
and Etiquette Skills
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Sample Questions
Q1) Morgan has just been appointed to a task force and wants to be a positive member. Which of the following is the best advice you can give her?
A)Ignore members who are being silent to show respect for them.
B)Tell a lot of jokes throughout the meeting to ease tensions.
C)Share her ideas with other team members, even if they might not be adopted.
D)Morgan should do all of these.
Answer: C
Q2) ____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.
Answer: Meetings
Q3) Sam is in charge of conducting a meeting during which a major company decision about reorganization will be made. Whom should he invite?
A)Decision makers and people with the information necessary to make the decision
B)Representatives of groups who will be affected by the decision
C)People responsible for implementing the decision
D)Sam should invite all of these.
Answer: D
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Chapter 3: Intercultural Communication
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Sample Questions
Q1) Which of the following statements about saving face is most accurate?
A)Members of low-context cultures are indirect and go to great lengths to avoid giving offense by saying no.
B)People in low-context cultures are extremely concerned with saving face.
C)Face refers to the image a person holds in his or her social network.
D)In business transactions around the world, economic factors are the primary motivators of people.
Answer: C
Q2) Tamika's family always celebrates Christmas with decorated tree and stockings hung on the fireplace. These holiday decorations are visible symbols of Tamika's cultural background.
A)True
B)False
Answer: True
Q3) ____________________ may be defined as the complex system of values, traits, morals, and customs shared by a society.
Answer: Culture
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) You and your boss come from very different educational and professional backgrounds. You are most likely to experience communication barriers due to differing frames of reference.
A)True
B)False
Q2) Determining whether a message will be transmitted by e-mail or delivered in person is part of
A)selecting the appropriate audience for the message.
B)using the correct tone for the message.
C)adapting a message to the audience.
D)selecting an appropriate communication channel for the message.
Q3) Jay includes the sentence "Let me know whether I can answer any questions" at the end of his e-mail message as a way to encourage
A)decoding.
B)feedback.
C)frame of reference.
D)bypassing.
Q4) The primary purposes for sending business messages are typically to inform and to
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Chapter 5: Organizing and Drafting Business Messages
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Sample Questions
Q1) The focus of a brainstorming session should be on the quality of ideas, not the quantity.
A)True
B)False
Q2) An organizational pattern that presents the main idea after the details, explanation, and evidence is the
A)indirect organizational pattern.
B)direct organizational pattern.
C)geographical organizational pattern.
D)chronological organizational pattern.
Q3) What type of sentence fault results when a writer punctuates a broken-off part of a complex sentence as if it were a complete sentence?
A)Run-on sentence
B)Comma splice
C)Fragment
D)None of the above
Q4) Looking in the files and talking with your boss are examples of ____________________ research methods.
Q5) Describe the four sentence types and write an original example of each.
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) Which of the following is a goal of business writing?
A)To impress your reader
B)To keep your writing short and simple
C)To maintain a formal tone by using indirect, pompous language
D)All of these choices are goals of business writing.
Q2) Which of the following sentences is free of opening fillers, redundancies, and flabby expressions?
A)There are several reasons that we should start using social media to communicate with customers.
B)Our company should start using social media to communication with customers for several reasons.
C)Due to the fact that we need to improve communication with customers, our company should start using social media.
D)It is perfectly clear that our company should start using social media to communicate with customers.
Q3) One of the best ways to ensure rapid comprehension of ideas is through the use of numbered or ____________________ lists. These lists provide high "skim value," allowing readers to browse quickly and grasp main ideas.
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Chapter 7: Short Workplace Messages and Digital Media
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Sample Questions
Q1) Which of the following statements about e-mail in the workplace is most accurate?
A)Most business messages today are being sent using social media platforms
B)Typical businesspeople spend at least two hours a day writing and replying to e-mail messages.
C)E-mail will become completely obsolete in the next few years.
D)E-mail has completely replaced paper memos and letters in the workplace.
Q2) Really simple ____________________, a fast and easy way to search and to manage information, is a data file format capable of transmitting changing Web content.
Q3) Which of the following services will allow you to send instant messages?
A)AOL Instant Messenger (AIM)
B)Yahoo Messenger
C)Google Talk
D)All of these choices
Q4) A(n) ____________________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create, access, and modify documents..
Q5) Action information such as dates and deadlines should be placed in the ____________________ of an e-mail message or memo.
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Chapter 8: Positive Messages
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Sample Questions
Q1) Goodwill messages should be selfless, specific, sincere, spontaneous, and ____________________.
Q2) Delay in writing a claim letter makes the claim appear less important to the receiver.
A)True
B)False
Q3) Which of the following is the best closing sentence for a message requesting information?
A)Thank you in advance for your cooperation.
B)Your answers to these questions by April 30 will help us decide which product to purchase.
C)Thank you.
D)If you have any questions, please do not hesitate to call me.
Q4) Very few businesses make adjustments promptly. A)True
B)False
Q5) ____________________ (or complaint) letters are written by customers to identify or to correct a problem with products or services they have purchased.
Q6) The most emphatic positions in a message are the opening and ___________.
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Chapter 9: Negative Messages
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Sample Questions
Q1) One way to soften negative news in a message is by suggesting a compromise or ____________________ to the receiver, such as suggesting that a loan applicant return with a cosigner to reapply.
Q2) The most important part of a bad-news letter is
A)a good buffer that starts the letter positively.
B)the professional letterhead on which it is printed.
C)a closing that ends the letter on a positive note.
D)the section that explains the reasons for the bad news.
Q3) You cannot be prosecuted for transmitting a harassing or libelous message if you post it to a social networking site such as Facebook or Twitter.
A)True
B)False
Q4) You must refuse a customer's request to return an item. What should you do first?
A)Decide what communication channel to use.
B)Consult with your company's legal staff.
C)Think about how the receiver will react to your refusal.
D)Try to get a colleague to deliver the bad news for you.
Q5) When abusive language is written, it is called ____________________.
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Chapter 10: Persuasive and Sales Messages
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Sample Questions
Q1) Messages flowing downward such as information about procedures, equipment, or customer service generally use
A)the indirect strategy.
B)the direct strategy.
C)monetary bribes
D)skillful appeals to indirect benefits.
Q2) Leila is writing a persuasive message to her staff and includes the opening sentence Your hard work and dedication are what make this company a success. She is gaining her reader's attention by using what type of opening statement?
A)A description of the problem
B)A compliment
C)A reader benefit
D)A stimulating question
Q3) Never provide e-mail recipients a means for opting out of receiving your e-mail sales messages because you'll lose potential customers.
A)True
B)False
Q4) _______________ messages use persuasion to promote specific products and services.
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Chapter 11: Reporting in the Digital-Age Workplace
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Sample Questions
Q1) The first step in the report-writing process is preparing a work plan.
A)True
B)False
Q2) When the purpose for writing is presented close to the beginning of a report, the organizational strategy is _______________.
Q3) Brad started his report with a description of the problem. He followed this with his facts and findings. Finally, he ended his report with his conclusions and recommendations. Brad has used the indirect pattern to write his report.
A)True
B)False
Q4) Primary data can be generated through surveys, interviews, observation, and experimentation.
A)True
B)False
Q5) Probably the most frequently used graphic in reports is the ___________. This type of graphic presents quantitative or verbal information in systematic columns and rows.
Q6) The ____________________ of a study tells why the topic is worth investigating at this time.
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Agendas, minutes of meetings, progress reports, and procedures are usually organized by ____________________, which establishes a chronology of events.
Q2) The value that occurs most frequently in a group of figures is the
Q3) Of the three Ms, the ____________ is especially useful when extreme figures may warp the average.
A)mean
B)mode
C)median
D)margin
Q4) Jody is writing a report to determine which of three cities should be the site for a new branch office. To select the new site, she is comparing labor costs, tax breaks, housing costs, and land availability in each city. Jody is most likely conducting a feasibility study.
A)True
B)False
Q5) During his study, Brady noticed that employees who smoke take more sick days than those who don't smoke. The relationship between these two variables is known as
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Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) ____________________ tell what the report findings mean; they usually appear before the recommendations.
Q2) The conclusions should always be placed in a separate section following the body of a formal business report.
A)True
B)False
Q3) Which section of a proposal typically identifies the problem and discusses the goals or purposes of the project?
A)Background
B)Staffing
C)Budget
D)Authorization Request
Q4) Which of the following is the most accurate statement about the executive summary?
A)An executive summary is written for specialists or technical readers.
B)An executive summary is generally shorter than an abstract.
C)The content of an executive summary should be more technically oriented than an abstract.
D)A formal proposal may contain both an executive summary and an abstract.
Page 15
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Chapter 14: Business Presentations
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Sample Questions
Q1) Our new CEO acts like the coach of a football team is an example of a simile.
A)True
B)False
Q2) Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.
A)introduction
B)body
C)conclusion
D)PowerPoint slide show
Q3) A key element in preparing for an oral presentation is analyzing your audience. Audiences fall into one of four categories. List and describe these four audiences. Then tell how you would present to each category of audience to better guarantee that your presentation will be successful.
Q4) When speaking to an intercultural audience, smile, laugh, and tell jokes as much as possible to get your audience to feel comfortable.
A)True
B)False
Q5) Our old computers are dinosaurs is an example of a(n)
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Chapter 15: The Job Search and Résumés in the Digital Age
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Sample Questions
Q1) The best opening for a solicited cover message is
A)Please consider this letter an application for the payroll manager position.
B)I am interested in applying for the payroll manager position.
C)Beneva Schulte of your accounting department suggested that I apply for the payroll manager position that is currently vacant.
D)I happened to run across your online ad for a payroll manager position and would like to apply.
Q2) Which statement in a cover message best refers the reader to your résumé?
A)Enclosed herewith please find my résumé.
B)As you will notice from my enclosed résumé, I have over five years of customer service experience.
C)Please see my enclosed résumé.
D)Résumé enclosed.
Q3) When preparing your customized résumé,
A)begin with your name, address, telephone number, and e-mail address.
B)always include a specific career objective.
C)place the most important information last where it can leave a lasting impression.
D)follow all these choices.
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Chapter 16: Interviewing and Following up
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Sample Questions
Q1) Which of the following is an example of a situational interview question?
A)If you were aware that a coworker was submitting false data, what would you do?
B)What is your ideal work environment?
C)What do you predict for the future of our industry?
D)Tell me about a time that you dealt with confidential information.
Q2) Which of these responses is the best answer to the question Where do you see yourself five years from now?
A)I see myself in your job is the best because this response shows a good sense of humor.
B)I see myself as the president of this company is the best because this response shows ambition.
C)I hope to be running my own business is the best because this response shows self-motivation.
D)As a member of your team, I will have grown and learned enough to advance to a position in management is the best because this response shows that you want to grow with the organization.
Q3) Job applicants face a number of kinds of interviews that have different purposes. List and describe three of these interviews.
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