Advanced Business Communication
Pre-Test Questions
Course Introduction
Advanced Business Communication delves into the strategies and skills necessary for effective communication in complex business environments. This course explores topics such as persuasive messaging, intercultural communication, negotiation, crisis communication, and digital media utilization. Students will analyze real-world scenarios, develop advanced presentation and writing techniques, and learn to adapt their communication style for diverse audiences and purposes. Through case studies, group projects, and practical exercises, learners will refine their ability to convey ideas clearly, build professional relationships, and lead communication efforts in dynamic organizational settings.
Recommended Textbook
Essentials of Business Communication 7th Canadian Edition by Mary Ellen Guffey
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13 Chapters
654 Verified Questions
654 Flashcards
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Page 2
Chapter 1: Career Success Begins With Communication Skills
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Before they began revising the handbook, Amina and her colleagues had to find some relevant articles written by human resource professionals to check whether the policies and procedures outlined in the current document were still accepted as preferred human resources practices. Which technology, resource, or software did they likely use to find useful articles?
A)an online library database
B)an Adobe Portable Document Format (PDF) document
C)a wiki
D)Microsoft PowerPoint
Answer: A
Q2) Becoming familiar with and using modern office and collaboration technologies can help employees be more successful in today's workplace.
A)True
B)False
Answer: True
Q3) In the communication process, ____________________ means converting an idea into words or gestures that will convey meaning.
Answer: encoding
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Chapter 2: Before You Write
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Sample Questions
Q1) According to the three-phase writing process described in your text, which of the following activities would you do in the second phase of writing your report?
A)Profile both primary and secondary audiences for the document.
B)Anticipate the reader's reaction to the document.
C)Collect the required information you have been asked to include.
D)Revise the content of the document.
Answer: C
Q2) Which of the following, according to your text, will likely improve the clarity and tone of a message?
A)using lots of adverbs
B)using positive rather than negative language
C)incorporating the latest slang into your message
D)including words that will impress your reader, such as hereinafter and theretofore
Answer: B
Q3) Your text calls trying to view a message from the receiver's perspective rather than your own being _____________.
Answer: audience-oriented
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4
Chapter 3: Writing and Revising
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Sample Questions
Q1) Your text recommends using a ____________ list to highlight items that are not organized in a chronological sequence.
Answer: bulleted
Q2) According to the writing process outlined in your text, organizing the information that will be contained in a document normally occurs in the ____________ phase of the writing process.
Answer: writing
Q3) Your text recommends that you proofread a message once you have finished revising it.
A)True
B)False
Answer: True
Q4) According to your text, using numbered and bulleted lists can force a writer to organize ideas and to write efficiently.
A)True
B)False
Answer: True
Q5) Another name for the direct pattern is _______________.
Answer: frontloading
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Chapter 4: E-Mails, Instant Messages, Memos
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Sample Questions
Q1) Which of the following types of messages would it be appropriate to send by e-mail?
A)a layoff notice
B)an announcement of a change in a meeting date
C)a quarterly performance appraisal of an employee
D)an announcement of a major benefit change that will reduce employee benefits
Q2) You have several questions for a colleague who works for your organization in a branch office in another province. You would like to ask him about a new procedure he initiated. Considering the merits and drawbacks of various channels, which of the following choices would probably be a good way to contact him?
A)instant message
B)podcast
C)fax
D)letter
Q3) If a message is an extremely important one, consider having a colleague critique it during Phase 3 of the writing process.
A)True
B)False
Q4) When listing items in order of importance, a __________ list should be used.
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Chapter 5: Letters
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Sample Questions
Q1) "Can you answer these questions about the culinary management program at St. George College." Which of the following statements best explains why there is no question mark at the end of the sentence above?
A)It's a polite command that does not require an answer.
B)Punctuation is not needed in routine requests for information.
C)Periods should always be used at the end of summary statements.
D)Asking questions makes the writer look like he or she doesn't know the subject matter.
Q2) There are several well-used expressions of appreciation such as thanking you in advance for your cooperation that usually sound sincere.
A)True
B)False
Q3) It is necessary to express appreciation for the action you want the reader to take in the closing of a request letter.
A)True
B)False
Q4) The ___________ of a letter that responds to several questions should provide answers to those questions, arranged logically and clearly.
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Chapter 6: Persuasive Messages
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Sample Questions
Q1) When writing a claim to a business, it is generally best to appeal to the organization's pride in its products and services.
A)True
B)False
Q2) If your sales message is effective and persuasive, you can save costs by not including a reply card or pre-addressed envelope because readers will respond whether you have made it easy to do so or not.
A)True
B)False
Q3) According to the textbook, what is the most important thing to remember when writing the body of a persuasive message?
A)Pose an interesting question.
B)Pay the reader a compliment.
C)Put yourself in the reader's shoes.
D)Motivate action by including an end date.
Q4) The opening paragraph of a sales letter is an appropriate place for an open-ended suggestive question.
A)True
B)False
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Chapter 7: Negative Messages
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Sample Questions
Q1) The following statement is an example of a buffer. What kind of buffer does it illustrate? The number of employees at our location has doubled over the last ten years, making parking a challenge.
A)provides facts or objective information
B)starts by offering the best news
C)makes a statement about which both the sender and receiver will agree
D)expresses appreciation
Q2) You are writing a negative message that includes the sentences below. According to your text, which sentence is the most important?
A)We are very happy that you chose to purchase two dozen XL200 black printer cartridges.
B)We at TechMart Office Products strive to please all of our customers.
C)Your receipt indicates that you purchased two dozen XL200 black cartridges nine months ago. The cartridges have a long shelf life, but the ink may degrade over time, Therefore, we guarantee optimal printing results for a period of six months from the date of purchase, as indicated on the receipt.
D)We cannot issue a refund for the two dozen XL200 black printer cartridges you purchased nine months ago.
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Chapter 8: Informal Reports
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Sample
Questions
Q1) You come up with an idea for a new ski binding that you want to submit to your boss, who feels that the company should be concentrating on marketing existing products, not developing new ones. How should you organize your report proposing modifications to the design of the ski binding?
A)introduction, findings, summary
B)problem, facts, discussion, recommendation
C)problem, recommendation, facts, discussion
D)purpose, summary, work in progress, forecast of future activities
Q2) You have been sent an e-mail attachment containing the proceedings and action points of a meeting that took place at TrailPro's semi-annual general meeting last week. What type of report have you just received?
A)minutes
B)information
C)justification
D)recommendation
Q3) Feasibility reports document an idea or action and provide a written record of conversations, directives, and decisions.
A)True
B)False
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Chapter 9: Proposals and Formal Reports
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Sample Questions
Q1) Juliette decides to include primary data to make her report as convincing as she can. How would Juliette be most likely to generate primary data?
A)Survey a large number of financial institutions about their needs, the types of legal services they use most often, and how legal services could be improved.
B)Search on the Internet for other large legal firms to see what services they currently provide to financial institutions.
C)Access an online government report detailing the nature and the outcomes of legal cases involving financial institutions.
D)Access an online report by a particular financial institution about specific legal issues it has faced.
Q2) ______________________ is the act of quoting directly, paraphrasing, or summarizing information from a source without citing that source.
Q3) Business writers don't normally waste time writing unsolicited proposals. A)True B)False
Q4) Surveys, questionnaires, and interviews are examples of __________________ data.
Q5) Companies use ___________________ to solicit competitive bids on projects.
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Chapter 10: Communicating in Person: Professionalism, Etiquette, Teamwork
and Meetings
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Sample Questions
Q1) The popularity of __________ __________ (two words) results from its ability to serve many functions, including storing messages.
Q2) If colleagues senior to you call you by your first name, it's okay to go ahead and do the same with them.
A)True
B)False
Q3) A __________ _________ (two words) list is a list of important but divergent issues that arise during a meeting but that should be addressed at a later time.
Q4) Changing the ________________________, or the stress that you place on different words, can change the meaning you are expressing.
Q5) The textbook defines _______________________ skills as a cluster of personal qualities, habits and attitudes, communication skills, and social graces that are important for success in the workplace.
Q6) When offering criticism, you should try to avoid two-way communication because it can stifle progress and confuse the listener.
A)True
B)False
Page 12
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Chapter 11: Oral Presentations
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Sample Questions
Q1) Your appearance doesn't really matter during an oral presentation because people will be paying attention to your words.
A)True
B)False
Q2) The best time to distribute handouts is during your presentation so that the audience can refer to the information when you speak about it.
A)True B)False
Q3) What would be the best approach to take for your presentation to the sales team, who have made it clear that they aren't interested in the information you will deliver?
A)Use any pattern, but cover every detail.
B)Use a topical or chronological pattern.
C)Be brief, and avoid using either the topical or the pro-con pattern.
D)Darken the room, pass out handouts, and don't move around very much.
Q4) Personal anecdotes have no place in a professional presentation.
A)True B)False
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13
Chapter 12: The Job Search, Résumés, and Cover Letters
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Sample Questions
Q1) Because she has held only summer and part-time jobs, Sarah creates an effective résumé that highlights her skills and accomplishments rather than her employment history. What style does she use for her résumé?
A)Her résumé is set up in the functional style.
B)Her résumé lists her work history job by job, starting with her most recent position.
C)Her résumé describes her skills and accomplishments in detail, so it is four pages long.
D)Her résumé doesn't list her previous jobs, because they don't relate to the job she is seeking.
Q2) A summary of qualifications should include three to eight bulleted statements that prove you are the ideal candidate for the position.
A)True
B)False
Q3) You will need a(n) ________________ version of your résumé when you know a potential employer uses software to upload résumés into an electronic, searchable database.
Q4) Most employers want proof of the _________________ you have listed in your résumé.
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Page 14
Chapter 13: Interviews and Follow-Up
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Sample Questions
Q1) Interviewers will likely want to know why you want this particular position with this organization.
A)True
B)False
Q2) During a sequential interview, you should sell your qualifications to each interviewer and try to keep your responses sounding fresh.
A)True
B)False
Q3) ______________ interviews occur when a company interviews several candidates at the same time.
Q4) What does your textbook identify as the primary purpose of most screening interviews?
A)to give the interviewer/s a general sense of your personality
B)to "weed out" candidates who won't proceed to the next phase of the interview process
C)to make candidates more comfortable when they are interviewed in person
D)to allow the interviewer/s to make a final hiring decision
Q5) Have you ever been convicted of a crime? Is an example of a(n) __________________ question.
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