Administrative Behavior in Public Organizations Exam Preparation Guide
Course Introduction
Administrative Behavior in Public Organizations explores the decision-making processes, behavioral dynamics, and management practices within public sector organizations. The course examines how individuals and groups interact within bureaucratic settings, the influence of organizational structures and cultures on administrative behavior, and the impact of external political and social environments on public administration. Students will analyze classic and contemporary theories, case studies, and real-world examples to gain insights into effective leadership, communication, motivation, and ethical decision-making in governmental and non-profit institutions.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by
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14 Chapters
487 Verified Questions
487 Flashcards
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Page 2
Robert B. Denhardt
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21091
Sample Questions
Q1) Frederick Taylor's overall purpose was to make workers more:
A) Satisfied
B) Empowered
C) Productive
D) Committed
Answer: C
Q2) The psychological theories of Sigmund Freud are useful when looking at adults in organizational settings.
A)True
B)False
Answer: False
Q3) The finding that people change their behavior when they know they are being observed is known as the:
A) Hawthorne Finding
B) Hawthorne Effect
C) Hawthorne Works
D) Hawthorne Results
Answer: B
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Guardians tend to be ________ while Artisans tend to be _________.
A) Adaptable, Sociable
B) Sociable, Adaptable
C) Responsible, Analytical
D) Analytical, Responsible
Answer: B
Q2) Studies have shown that people are less likely to trust leaders who are self-disclosing.
A)True
B)False
Answer: False
Q3) For an employee with the ________ career anchor, flexibility is of primary importance.
A) Lifestyle
B) Autonomy
C) Entrepreneurial creativity
D) Pure challenge
Answer: B
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Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21093
Sample Questions
Q1) Which of the following does not contribute to or influence a person's intrinsic motivation?
A) Values
B) Culture
C) Interests
D) Attributes
Answer: A
Q2) Creative people probably will be creative wherever they are situated.
A)True
B)False
Answer: True
Q3) "Anyone can be creative." Discuss in detail whether you agree or disagree with this statement, using support from the book, class notes or relevant examples, where appropriate.
Answer: varies
Q4) When creativity is defined as a process, it is a highly complex phenomenon involving multiple phases and stages.
A)True
B)False
Answer: True
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Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21094
Sample Questions
Q1) Taking time to carefully analyze what the job requirements are and assessing candidates in light of those demands:
A) Increases the stress levels on Human Resources personnel.
B) Reduces the stress levels on Human Resouces personnel by giving them a sense of preparation.
C) Helps to decrease the likelihood of mismatches between people and organizational environments.
D) Should only be exercised in the case of top level employees.
Q2) The word stress is derived from Latin word strictus.
A)True
B)False
Q3) As a life event, "Trouble with boss" is considered less stressful than "marital reconciliation."
A)True
B)False
Q4) Ignoring the symptoms of stress overload is one of the ways of coping with and managing stress effectively.
A)True
B)False
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Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21095
Sample Questions
Q1) Time is always available for decision making to undergo a calculated process.
A)True
B)False
Q2) The governmental politics model acknowledges that decisions are made:
A) Through a collaborative process
B) Through the executive branch personnel
C) By a single executive
D) As a result of governmental political pressures
Q3) Describe the implication of ethics in decision making in a public service setting.
Q4) Which of the following is not in sequence?
A) Regeneration of Alternatives; Selection of Solution; Implementation of a Solution
B) Implementation of Solution; Regeneration of Alternatives; Selection of a Solution
C) Direction Setting; Regeneration of Alternatives; Selection of a Solution
D) Intelligence Gathering; Direction Setting; Selection of a Solution
Q5) Explain the RAPID technique of decision making.
Q6) Describe the rational model of decision making. Discuss, providing relevant examples where appropriate.
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Page 7
Chapter 6: Motivating Self and Others
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Maslow's needs-hierarchy is still relevant in the 21 century. Do you agree or disagree with this statement? Be sure to illustrate your discussion with relevant examples.
Q2) TMT is short for "temporal motivation theory" and relates the expectancy of a person that a particular action will be rewarded, and the amount of the payout that will be received, with how long that person is willing to wait to receive the expected payout.
A)True
B)False
Q3) Aldefer suggested that Maslow's hierarchy may be collapsed from five levels to three types of needs:
A) Existence, relatedness, and dynamism
B) Existence, relatedness, and growth
C) Dynamism, relatedness, and growth
D) Existence, creation, and dynamism
Q4) Job satisfaction and overall motivation for employees are only influenced by factors directly related to the work.
A)True
B)False
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8
Chapter 7: Leadership in Public Organizations
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) ________ leadership occurs when leaders and followers engage with one another in such a way that they raise one another to higher levels of morality and motivation.
A) Moral
B) Transactional
C) Transformational
D) Powerful
Q2) Which of the following is NOT a trait of a dynamic leader?
A) Possess accountability
B) Learn from adversity
C) Balance tradition and change
D) Minimize risks
Q3) Achievement-oriented leadership is a style that involves consultation with subordinates and a serious consideration of their ideas before the leader makes a decision.
A)True
B)False
Q4) Compare and contrast managers and leaders. What are the similarities, if any? What are the differences, if any? Discuss, providing relevant examples where appropriate.
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Chapter 8: Power and Organizational Politics
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) People with less power can act to equalize or balance power in a relationship by ________ their needs or demands or ________ other people's alternative sources.
A) Increasing; Increasing
B) Increasing; Decreasing
C) Decreasing; Decreasing
D) Decreasing; Increasing
Q2) Which of the following philosophers suggested that authority in organizations should be made more participative?
A) Bierstedt
B) Machiavelli
C) Weber
D) Haire
Q3) Translating new ideas into coordinated actions is part of which process of organizational learning?
A) Intuiting
B) Interpreting
C) Integrating
D) Institutionalizing
Q4) Compare and contrast the different sources or bases of power.
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Chapter 9: Communicating Effectively With Others
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Personal space is also known as:
A) Tactiles
B) Occulescis
C) Proxemics
D) Kinesics
Q2) Those from the Middle East seem less comfortable touching others than do the English.
A)True
B)False
Q3) Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.
A)True
B)False
Q4) Which of the following is a principle of effective listening?
A) Resist distractions
B) Wait before responding
C) Seek important themes
D) All of the above
Q5) Discuss the components of supportive communication. Provide examples to support your discussion.
11
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Chapter 10: Working in Groups and Teams
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Without a commitment to achieving a goal or completing a task, a group is not a team.
A)True
B)False
Q2) An example of a country with an individualistic society is:
A) United States
B) Latin America
C) Saudi Arabia
D) All of the above
Q3) Which of the following is NOT a type of team?
A) Project teams
B) Cross-functional teams
C) Virtual teams
D) Imaginary teams
Q4) How many teams members are recommended, according to your textbook?
A) 4
B) 6
C) 7
D) 10
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21101
Sample Questions
Q1) Becky tends to focus on what she has given up rather than on what has been gained. What is most likely her approach to conflict?
A) Compromise
B) Avoidance
C) Accommodation
D) Collaboration
Q2) Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.
Q3) ________ has been found to be an initial predictor of poor performance.
A) Satisfaction
B) Complacency
C) Contentment
D) Anxiety
Q4) People tend to give reasons such as unstable causes, judgments, and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.
A)True
B)False
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Page 13
Chapter 12: Organizational Change
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21102
Sample Questions
Q1) As long as our thinking is governed by habit, we will continue to re-create institutions as they have been.
A)True
B)False
Q2) Changes of this type will involve almost a complete break with the past and a major reconstruction of every element of the organization's work.
A) Incremental change
B) Discontinuous change
C) Strategic change
D) Grassroots change
Q3) Which of the following is NOT a phase of the change process?
A) Definition
B) Clarification
C) Action
D) Sustainability
Q4) In order for comprehensive change to occur in any organization, attention must be given to both strategic change and grassroots change.
A)True
B)False
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Chapter
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) One of the costs associated with citizen involvement includes:
A) Desensitizing people to emerging problems
B) Decreases the accountability of the public
C) Views expressed might not be representative of the majority
D) People are less likely to "buy in" to solutions
Q2) Texting and Twitter are examples of:
A) Wikis
B) Micro-blogging
C) RSS
D) Podcasts
Q3) Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?
A) Establish trust and build confidence
B) Develop an agency protocol
C) Ensure constant inquiries
D) Understand the legislative process
Q4) Explain Wikis, podcasts and discussion forums. How can public agencies utilize these technologies? What type of communication is best for each technology? Discuss, providing relevant examples.
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Chapter 14: Managing Behavior in the Public Interest
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) What is the importance of valuing citizenship and public service above entrepreneurship?
Q2) Policies and programs meeting public needs can be achieved most effectively and responsibly through ________ and ________.
A) Power; jurisdiction
B) Collective efforts; collaborative processes.
C) Empowerment; collective input
D) Decision-making; authority
Q3) How can one manage organizational behavior in a manner that respects the rights of the individual, adheres to democratic principles, and engenders trust, commitment, and involvement?
Q4) The new public service emphasizes the importance of:
A) Managing through people
B) Commanding people
C) Coercing people
D) Convincing citizens
Q5) Discuss the main tenets of the "new public service". How do they differ from traditional models?
Q6) Describe the "new public service: and how it has evolved.
Page 16
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