2023-24 People we support Feedback Results

Introduction

Quarriers Inclusion Team contacted all Quarriers services to arrange opportunities for people we support to provide feedback.

The team gathered 170 responses from across Quarriers’ service provision. This is an increase of 87% on last year’s responses. 35 services contributed to the feedback.

The responses received created a snapshot of the factors that contribute to the overall journey that people take through our services.

It provides focus for where we can do more and highlights positive and negative experiences.

All feedback will be shared with Quarriers services, staff and management teams to be followed up using various quality measuring tools.

Thank you to all the services that took part.

N.B. Not everyone who completed our survey answered every question. Numbers represent people who chose this answer.

people we support

What you said

1. How satisfied are you with the support from your staff team?

3. Do you know how to complain if you are unhappy about anything?

I am not satisfied at all 1 I am only partially satisfied

2. Are you comfortable speaking to your staff team if you think something is not right?

Yes, I am fully aware how to raise a complaint I know I can complain, but I am unsure of the procedure I am not entirely sure how to do this I am not aware of the complaint process

Survey respondant

What you said

4. Do you feel you have a say in your support?

121 Yes, all of the time

36

5 2 Yes, most of the time No, very rarely No, never

5. Do you feel your staff team listen and respond to your wants and needs?

38

1

1 No, very rarely No, never Yes, all of the time Yes, most of the time

6. Do you feel that your staff team support you to make good choices around your health?

No, never 1 I am fully involved with my support. Survey respondant

31 1 Yes, all the time Yes, most of the time No, very rarely

129

7. Do you feel you are involved in your local community?

8. Do you feel you are achieving the outcomes you want?

9. Do you think your staff team have done their best to keep you safe? I

What you said

10. Do you feel supported to maintain contact with the people who are important to you?

122

Yes, all of the time

32 Yes, most of the time

11. What do we do well?

2 No, only occasionally

2 No, never

Although my family are down south, my support staff help me to keep in touch.

Survey respondant

Listen to people. Help to calm people down if they are in crisis and support with life skills and how to manage a house .

Survey respondant

What you said

When we have staff shortages, I don’t get out as often as I would like.

Scheduling more time with key workers when they’re on shift.

14. From 1 to 10, how do you rate your support provision from Quarriers?