January 2026
Extreme Weather Emergency Rule Compliance Texas law requires retail public water and sewer utilities to protect customers during extreme cold weather events. Under 16 Texas Administrative Code (TAC) § 24.173, utilities must change certain billing and disconnection practices when an extreme weather emergency is declared. Who Must Comply? Investor-owned water and sewer utilities (IOUs) must comply with this rule. Municipalities, districts, and non-profit water supply corporations are not legally obligated to follow the rule, but many voluntarily adopt these protections. What Is an Extreme Weather Emergency? An extreme weather emergency is declared when the previous day’s high temperature is 28°F or below, and the forecast predicts similar conditions for the next 24 hours. Utility Responsibility During an Emergency Utilities may not disconnect service or charge late fees for bills due during the emergency period. Customers have 30 days after the emergency ends to request a payment plan, and utilities must grant the request.
JOIN US! Free IOU Workshop on PUCT Compliance The PUCT is offering free, hands-on training for small and rural Investor-Owned Utilities (IOUs). The goal of the workshops is to strengthen the financial recordkeeping and bookkeeping practices of IOU operators, owners, managers, and anyone involved in utility management. The April workshop will be held in Kerrville, TX, on April 22, 2026. Registration and more information will be available on the PUCT's Faucet Facts website in February.