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Mall staff works to tighten security
Powell River Town Centre steps up safety after rise in incidents Powell River Town Centre’s new general manager says the mall is tightening safety measures and building partnerships with police after a sharp rise in security incidents. Shannon Taylor, who took over in June after two decades of managing centres in Richmond and Delta, says incident reports at Town Centre are about five times higher than two years ago. The mall logs every occurrence handled by security, categorizes them and tracks trends through data software. “I can pull data by date or occurrence and create graphs and reports to analyze what’s happening,” explains Taylor. “Right now the main concerns are shoplifting, staff safety and open drug use, or drug paraphernalia.” Taylor says her first 90 days included a flash flood in August and city-wide power outage in September. “Each of those was a challenge that we figured out as a team,” she adds. Powell River Town Centre has 40 shops and services. Taylor says the centre’s current security program includes foot and vehicle patrols, a camera system and alarms. Washrooms are inspected regularly by security and janitorial staff, and all staff are certified in first aid. She says she has also been making community connections with City of Powell River and Powell River RCMP to see how they can work together. A seminar on loss prevention and staff safety held on October 15 served as a starting point, she adds. “I am asking for a partnership and advice from the RCMP to teach us how to protect OCEAN VIEW
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viding foot or vehicle patrols. We have cameras throughout the property and have installed code of conduct expectations at each mall entrance in an effort to deter unwanted behaviours.” She adds that, as private property, the mall and its stores have the right to refuse service provided decisions are not based on prohibited groundsGet such race, age, religion or theas Peak to Go app now gender. WheniPhone individuals are found sleeping the in doorways,available alleys orindumpsters, staff seek App Store or iTunes assistance from the RCMP. Taylor communicates with and updates merchants through email newsletters and is urging the wider business community to participate. PERSONAL ESTATE CORPORATION “Call 911, attend trainingREAL seminars and do not perpetuate negative misinformation,” she says. “Please be a part of the solution.” WARREN BEHAN As for how success will be measured over PERSONAL ESTATE PeakREAL toGet Go theCORPORATION Peak Go the next six Get to 12themonths, metrics are to still iPhone app now iPhone app now being developed, according to Taylor. available in theavailable in theShe expects the App dataStore toolsoralready in place will iTunes App Store or iTunes WA inform that work and be used to share trends with tenants. PERSONAL REAL ESTATEin CORPORATION Taylor says her experience larger urban PERS centres translates to the qathet region in one key way. “Be kind and always listen,” she adds. “We are working on it, creating partnerships and holding training sessions. It is a starting point.” Powell River Town Centre’s administration office is open from 9:30 am to 4 pm Monday to Thursday. For more information, call REAL ESTATE CORPORATION 604.485.4681 orPERSONAL go to prtowncentre.com.
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Powell River Town Centre general manager Shannon Taylor is ramping up security with patrols, data tracking and RCMP training partnerships after an increase in incidents at the mall.
ourselves, and how to provide what they need to assist us.” Taylor has engaged police to provide training for staff and stores, and wants tenants to follow consistent reporting practices so police have workable cases. She said future sessions will expand on the seminar. When frontline workers face threats or intoxicated customers, Taylor notes that the
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immediate guidance mirrors what shoppers should do. “For shoppers, the same as our store staff, call 911,” she says. Powell River Town Centre is also applying crime prevention through environmental design principles. “PRTC has lighting throughout the entire property, and we have 24-hour guards pro-
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