QA06 - General Management Protocol Policy and Procedure

React Homecare QA06 – General Management Protocol Policy and Procedure 1. Purpose 1.1 To ensure React Homecare complies with legislation, regulation and quality standards that relate to effective general management. 1.2 To ensure that divisions of responsibility and lines of communication at React Homecare are clear and unambiguous. 1.3 To set the basis for quality assurance procedures within React Homecare. 1.4 To meet the legal requirements of the regulated activities that React Homecare is registered to provide: o The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 o Health and Social Care Act 2008 (Registration and Regulated Activities) (Amendment) Regulations 2015 2. Scope 2.1 The following roles may be affected by this policy: o All staff 2.2 The following service users may be affected by this policy: o Service Users 2.3 The following stakeholders may be affected by this policy: o Commissioners 3. Objectives 3.1 To guide staff to the management structures within React Homecare. Having clear line management direction enables staff to seek timely support and guidance, whilst allowing the Registered Manager to focus on strategic matters and oversee the management structure. 4. Policy 4.1 React Homecare will have in place clear reporting lines and staff will be aware of who their line manager is. 4.2 An organisation chart will be maintained to reflect key lines of leadership and management within React Homecare, and where applicable, to demonstrate the wider management networks within React Homecare. 4.3 Contingency measures will be in place for managing any short or longterm absence of the Registered Manager and where timescales dictate, due notifications to regulatory bodies will be made. 5. Procedure 5.1 The Registered Manager is responsible for ensuring that services delivered by those reporting to them are to the standard adopted by React Page 1 of 4